Revel: All-electric rides
View in App StoreRevel: All-electric rides
4.8
Age Rating
17+
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Revel Transit Inc.Grow your in-app revenue
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User Reviews for Revel: All-electric rides
Great product, horrible customer service.
I’ve spent probably over $1000 with Revel over the last year. Their system occasionally double charges for rides. In the past I just ignored it but a few months ago I reported the charge on my card for $5.72. Revel revoked my account. I called and talked to a manager who was absolutely incredibly rude. She said my account is revoked until I reverse the charge on my card. I sent my bank statements proving the charge and it got lost in the mix. I called again and received no help. A third time I talked to the manager and she was equally as unpleasant. For real Revel? I was an early adopter and a frequent rider and you treat me like this. Pathetic. Show your customers some loyalty. If I report a charge it’s because it’s real. Don’t always assume your system is working fine. I was double charged at least 4 other times but chose to ignore it so I didn’t have to deal with the hassle. You need to rethink your policy about account revocations and consider a new support manager. The actual support team was great. The manager was either having a bad day or just terrible at her job. Please fix this and treat customers better. You have a good thing going. Don’t ruin it with poor hires.
Requires way too much to ride. To
First: Create your account. Link payment. Upload drivers license, watch a 4 minute video. Answer the same 21 questions 2-3 times, unlock the helmet case, put on helmet, take a picture of yourself wearing the helmet, run through another safety check...by this time i just deleted the app lol. Helmets look disgusting even though they say they clean them. The app makes you guess which revel you’re standing next to if there are more than a few in the next to each other because there’s no scan thing like the stand up scooters. Also, don’t go over a bridge...like what?😂...Just get on a Lyft or Bird scooter. Much quicker and more fun, less costly.
Greatest thing that saved my day!!!
I was in Miami for workcation, after I checked out of the hotel, my flight was at 10:05pm, so I had a whole day to kill without transportation, luckily I stumbled upon the Revel Scooter a few days before and downloaded the app, I didn’t know the existence of this service, since I live in Los Angeles, so I signed up, you need to upload your drivers license, selfie shot and answer numerous safety and liability questions, you gotta answer correctly on all answers, you keep taking the test until you answer them all correctly, once you pass, you will be forced to watch a how to ride video, I used to ride a 600cc motorcycle, so I don’t need instructions, once you enter your credit card number, your account will be active.The night before my departure day, I tried to use the app, but it said “System is closed in your area” I didn’t know the service shuts down at 8pm, but if you have a day pass, you get to ride beyond 8pm until your 12hrs are up, there are 2 helmets, hair nets and sanitizing wipes in there, you gotta choose the right scooter, first one I rented only had 37% battery and 2 mile radius, however the second one I rented for the Day Pass had 98% battery and a 20 mile radius, so I got to spend my last day riding around Miami and got to see and experience some of the attractions in the city. Couldn’t have done it without Revel, truly it’s the best shared transportation of today.
Sketchy business practices.
The service itself is fantastic. Being able to grab a scooter when I need has been great. However, I noticed that every time I ended my ride, my receipt would show an extra minute. I started taking note every ride and lo and behold, every ride it was happening. I alerted Revel giving them the benefit of the doubt that there was some issue with the app. But the customer service reps who messaged me back gave me every excuse under the sun(contradicting themselves too) and gaslighting me in the process. Sure, a 50 cent charge isn’t a big deal in the grand scheme of things. But for people who use the app regularly, that can add up quickly. And the fact that they have been super shady about it instead of perhaps listening to my concerns, they continue to just dig their heels in deeper, probably thinking nobody else will notice. I would have less of an issue if they were the least bit honest. But they have not been. And yes I have been saving and documenting every interaction. I used to be really excited about this company being in my area and I would LOVE to continue to use them. But I don’t appreciate their dishonesty and manipulative CS tactics. So, use this if you want. But just expect those rates to add up.
Death trap on the road with NO personal injury insurance in California. Absolute scam.
This should not be legal at all without formal motorcycle training. It weighs at least 10 times more than the weight of a bike or an electric bike and it’s extremely fast even with a gentle throttle. I signed up for it for a quick trip to Starbucks and went through their training online and it’s impossible for me to hold up and walk the scooter. As I tried to walk it out of the parking spot then gently turn the throttle the scooter ran out with me attached to it and fell on my left leg. Now my left elbow is completely bloodied and my left leg covered with scrapes, blood, and mud. It’s unfathomable how anybody could possibly let this be littered all over the street as legal bikes without any motorcycle training or license.Their insurance adjuster called me and let me know that they have ZERO personal injury coverage in California. The POLAR OPPOSITE of what they advertised. Sue them for these death traps and consumer fraud.
Fix your app
Seriously. Since you updated it this week, two days in a row I’ve somehow been able to ride a scooter even though it doesn’t show I’m riding it in your app. Then I have to call you guys to shut off the bike when I’ve reached my destination. This is not a “WiFi connectivity” issue. The bottom line is your app now has a new flaw that allows me to rent a bike without you apparently knowing about it. And then I have to call you, wait on hold for customer service, and then ask you to turn off the bike so no one steals it. That’s ridiculous. I’m a longtime customer and use your bikes daily for my commute, but that’s over now. What’s even more frustrating is your deflection and lack of responsibility. No apology from either customer service representative. Today the woman essentially blamed me for having WiFi issues, which is ridiculous and untrue. Also, you don’t see it as a sound business decision to maybe credit the ride? It’s only $3 but it would’ve at least acknowledged that, as I told the rep today, having to call you to deal with this issue made me late to a meeting. Honestly, given the weird customer service vibes, the lack of responsibility, and the fact that this has happened twice in a row, I’m reluctant to use your app again. Please retrain your customer-facing staff and please update your app. Thanks.
Loved riding around NYC in a glass-roofed Tesla
Four of us just spent five days in Manhattan. It was brutally hot so walking a lot was not appealing plus we weren't savvy on using public transportation so we used Uber for our first ride. Then we saw the noticeable light blue Tesla with the name Revel on the side. We were thrilled (big Tesla lovers) to find out we could use Revel to get around the city. It has an app just like Uber. A big difference (other than the Tesla thing) is that all the vehicles are owned by Revel. The drivers are paid, with benefits, and get all of their tips. They have a crew that charges and cleans them at the end of the day and makes sure they're properly maintained. Oh! The BEST part is the glass roofs. They all have total glass roofs that make it so much easier to see the sights. We were constantly looking up at the buildings. And the cost was comparable and even a bit less than Uber. The only times we used Uber or a taxi after that was when we needed more capacity.We just wish it was available in other cities, too!
An Increasingly Bad Deal
Tl;dr: The service is getting worse (fleet maintenance, availability), and the price is going up. Suggest considering alternatives, because they’re failing in their mission statement to “make it easy to go electric.”I’ve been a frequent rider since this January, and to keep customers they offer a discount program based on how many rides you take a month. The mopeds themselves are fun to ride when they have all the parts they’re supposed to (about 1/2-2/3 of the time) and fairly accessible. However, the deal gets worse every month. Revel keeps raising their rate, and next month they’re slashing their discount for frequent riders from 20% to 15%. EVs are relatively simple to maintain, and of course they can dodge high gas prices, so this appears to be pure profiteering just in time for the summer. Their fleet is aging; many scooters have over 4000 miles on them, and are increasingly missing essentials like mirrors, functioning phone holders, and even helmets with visors that are fully attached. The service is passable and convenient enough that I’ve relied on it to get to work. I’ve been happy to fork over hundreds to this company since 2020, but it looks like I’ll be sweating it out on a bike next month. I won’t tolerate further price gouging from a company whose mission statement is to “make it easy to go electric.”
REVEL GPS MAP
I enjoy using Revel and it’s good that you require the training to start riding again but you guys really need to come up with your own in-app or complementary GPS for roads. The existing ups apps (Google, Waze, etc.) don’t account for Revel’s road travel limitations. If you try to use bike as an option on these apps, it will assume you’re a car because of your speeds are too high. Then you did yourself getting on highways where you don’t belong. Someone is still gonna get hurt unless you devise some GPS of your own for Rebel riders to use that limits the routes to roadways with less than 40 mph. Get on it.
App VS Service.
The app needs improvement. It does not always let you park where you been parking for 6 weeks. Connection errors. They say you have to have you WiFi turned off on your phone but that does not make any difference. Now the scooters....they are heavily abused. They are put into service with low tire pressures, bent forks, missing mirrors, missing passenger foot pegs, broken or missing phone holders. You can count on the plastics being all rashed up. You can count on brake levers being bent. You can count on the mirrors being adjusted so there is no possible way you can adjust the mirrors to see behind you if you have any mirrors. Control pods spin around on the bars. Often lacking hair nets in the trunk to prevent head lice. I have literally seen the trucks servicing the bikes at night. All they do is swap the batteries out and move on. No tire checks. No function checks. The steering head bearings are crap even on the ones with lower mileage. They really should have tapered roller bearings instead of ball bearings in the steering neck. In general you are renting a scooter that has been beat all to hell and no maintenance done. If it’s rideable it’s in service. Even if you have to point the bars left or right to go straight. The good news is it is cheaper than Uber...
Description
Revel's mission is to accelerate EV adoption by providing the infrastructure and services that make it easy to go electric. Through the Revel app, riders can rent electric mopeds, request an electric car ride or find fast-charging stations compatible with any brand of EV. Founded in Brooklyn, NY in 2018, Revel currently operates in New York City, Washington D.C., San Francisco and Miami.
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