Icon Via — smarter mobility.

Via — smarter mobility.

  • Travel
View in App Store

Via — smarter mobility.

  • Travel
4.3
8.3K ratings
Age Rating

4+

View in App Store

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User Reviews for Via — smarter mobility.

2
Somewhat convenient, but…..

I enjoyed the rides and they were very convenient when I was in the area, but it was a pain when I had to get in the area when my school was right around the corner (but a very tedious walking distance). Some of the drivers were willing to take me there regardless of me not being able to pinpoint anything in Webster Groves on the Via GPS, which is why I gave it 2 stars, but the other drivers took me as far as the Via GPS would go and barely more, even though they were seemingly allowed to go further. Then my 2nd issue, which is even bigger is……….I left my wallet in one of the Viacles (didn’t have money in it at all)………..but now it’s gone. What’s worse is that I called them for so many days and talked to so many different people just to eventually find out that my wallet wasn’t it their vicinity anymore (they customer service got extremely tedious after a while, so I tell you, PLEASE DO NOT EVER forget to turn around and check the seat before you leave the vehicle, PLEASE, because it is not worth not looking. It was my fault of course, but honestly, they could’ve helped me out and got it back to me). Oh and p.s. if you lost something, don’t try to email them, because they likely won’t respond at all.

Corwin J., Jan 03, 2022
1
Going to stop using this for a while

Until I see improvements, I’ll probably stop using this app for a while... I dont know if its because I’m requesting a ride at a late hour or its just bad luck, but I would always get a notification that my driver cancelled before I’m either assigned a new one OR my Via request got cancelled altogether. Tonight I have this app one last shot and if it ever made these terrible re-routes or driver cancellations again, I’d stop using it. And it did.Tonight, my first driver cancelled on me, and luckily I got a new one...I didnt mind at first how my replacement driver parked a block away from my pickup address. But when he missed an exit and then the app gave him these roundabout routes (the app told my driver to take different highways that almost guided him in the wrong direction or making unnecessary exits), that’s when I told my driver to take a specific exit that would easily take me to my destination. And then the app tried to make him take a different route that guided him away from my destination...The app even told him to take an opposite turn despite my destination being so close by! My driver apologized though, and I wouldnt want to give him 1 star. He’s def deserves a 3 star rating at least.. the low rating is most def for this app lately. I never had these kinds of problems back in Feb or March.. I’ve honestly become very disappointed with this app.

Dani the unhappy customer, Jun 01, 2019
1
THIS APP WILL ROB YOU!!! Check your accounts!

This is one of the most unprofessional taxi service app I’ve EVER USED. Via stole close to 100 dollars from my account because what they won’t tell you is that they have a PRE-AUTHORIZED charge for a ride that you may or may not take. I’ve got charged for rides I did not even confirm, I recently had only looked up a ride to see how much it would be, and they took the money for the ride before I had a chance to even confirm whether I wanted to take the ride or not and because it’s competitors have cheaper prices I did not take that ride but they proceeded to take that money out of my account for even looking up the ride, they took the FULL PRICE OF THE RIDE and it did not tell me or show up in my ride history. If you use via check you account, because they will steal from you and unless you contact them you will never, EVER get that money back, god forbid you do you will ether have to fight with your bank to get it orrrrr wait 48 for a email back by via because this app of THIEVES does not have a phone number for you to contact you haveeee to email them and then they will hold your money for a while and then you MIGHT get it back in 10 business days because if you could tell. I HAVE NOT GOT MY MONEY BACK AT ALL, THIS IS THE WORST APP I’VE EVER USED. DO NOT GET THIS APP THEY WILL STEAL FROM YOU. You’ve been warned! 🤷🏽‍♀️

Idk maneeeee, Apr 22, 2019
1
it deserves 0 stars

i have had way too many bad issues with via and ive been using it for two years now. this is the most inconvenient ride share app ever. if you need to go to work, you have to at least order it an hour before you need to be there because you will be late. not only does the app pick up random rides when someone is about 30 minutes away without the driver confirming it but someone these people CANNOT DRIVE. today i wanted to come home from school. EASY. ive been picked up here a billion times. but after standing and waiting for 20 minutes, the via is near my school im happy but then they continue to go the wrong way TWICE. they need people who can actually use their gps and maps because i swear its not that hard. thought this was gonna be a cheap and convincing way to get from point a to point b but this app is so inaccurate that it hurts. they never drop me off exactly where i need them to. they've dropped me off in front of random peoples houses down the street from my house on multiple occasions. i rather spend an extra $5 for a uber if it means i get a better experience through a rideshare and thats that.

jaz5234, Apr 19, 2022
1
There’s so much wrong I don’t know where to begin.

If you like or enjoy being early, don’t use this app, let’s start there. Drivers DO NOT pick you up and drop you off at the locations you choose. They say its to make things easier but today after months of being frustrated with Via I’ve reached the peak when the driver picked me up 3 blocks away from my location with barely any time to get there. What’s worse is that they start to charge you extra money when you aren’t there. I only had 4 minutes to get to the location 3 blocks from me in the cold. I’ve used this app to pick me up from work several times before as well so you could imagine my confusion why they didn’t even pick me up at my usual pick up spot if not my exact location. With this app you either get drivers who are really nice, speak to you and say hello when you enter, but drive slow as molasses or drivers who are aggressive and still drive slow as molasses. How are you gonna be rude and still make me late. The pick up time is NEVER what it says and if you pay attention to the app it adds time without notifying you.

Kira163838, Mar 24, 2019
1
Getting worse every day

I’ve been using Uber, lyft for years now with Via being a new service that I wanted to try. In 6 months of every day use, I can tell you this....Their service is really bad. Do not use it for urgent appointments, work commute, or anything important unless you wanna be late every single time. Wait times are so off. As other reviewers say, multiply it by 2 in 99% cases. Some drivers don’t know how to use the app even though it is simple so apparently the training is not proper or doesn’t exist at all. I was helping one driver with the app through out the ride because he didn’t know how to mark a person as picked up so he just kept looping around downtown. Some drivers are just passing you by without picking you up or just keep driving in a wrong direction after you’ve waited for 15 min already. There is no call or text button as of recently so I can’t even call the driver to ask why is he driving in an opposite direction and if he going to pick me up at all. Yes, Via is half as cheap as Uber or lyft but the service is just terrible. They are not reliable. They need to get it together ASAP. I will be giving it up soon if they don’t improve and honestly I highly doubt they will.

Lalalalalaaaaah, Mar 14, 2019
2
Good Idea, Bad Excecution

The Via app was a wonderful idea destroyed buy illogic. The idea of the rider AND the driver having an agreed upon meeting location is an system that Uber and Lyft have failed to perfect, but Via does it beautifully. Plus, the rides are justly priced, saving you money (unlike other ridesharing apps). Unfortunately, these are the only two good things about Via. Upon trying to get a ride, I realized that I needed to run an errand so I cancelled. The app notified me that I would not be charged for the ride, but there might be a small fee next time- which I thought was understandable. What I don’t understand is why I was charged THE FULL PRICE of my ride, PLUS the extra cancellation fee. I tried contacting Via, but I just recieved a reply saying that my email was recieved. And they don’t even have a phone contact number! Then, I read other reviews, and I discovered that you cannot get a refund, only ride credit. The absurdity!! Just as I was about to delete the app, smiling at the blue Via icon trembling on my phone screen, I understood that by doing so, I would lose the money stolen from me. So, Via, you win. But heed my words: as soon as I use up my ride credit, I will win the war.

mjdhdhhdh, Mar 15, 2019
1
Huge downgrade in customer support

I’ve been using via for years and I absolutely loved it until recently. Over the last several weeks it’s been a completely different experience. Tonight the app “glitched” and ended my ride 15 blocks away from where I live at 2am. Neither the driver nor the passenger can contact customer service in real time anymore, so the driver just kicked me out of the car nowhere near my drop off point in the middle of the night. I tried to contact to via as I stood on the side of the road and my only option was to email them under one of their preselected customer service problems from a drop down menu. You might have guessed that random mid-ride software failures where they leave you stranded was not a choice. I should hear back from their customer service department sometime tomorrow. Back when they started this app you could actually contact customer service via text or phone right away and they would always fix problems and make sure everyone actually reached their destination. This is the second time the app has seriously screwed up in the last 2 weeks. I honestly don’t feel safe using their service anymore.

Paedra, Feb 16, 2020
1
A few REALLY bad experiences make this option terrible

Despite the price being the lowest, their efficiency and wait times are by far the longest. I’ve had 55% good experiences and 45% very very bad experiences. And those 45% experiences include everything from, wrong location pick up resulting in the driver canceling on me, very very very long wait times, rude drivers, very slow driving when you need to get to work on time, poor routing, changes in wait times nearly every single time, and wrong side of the street pick ups which resulted in me running through traffic so the car wouldn’t leave. Despite claiming they have a better navigation and better pay for their drivers their service consistently underperforms the competition (taxi cabs, Lyft, and Uber). Yes it’s cheap but as the saying goes - you really get what you pay for. They need to better handle peak hours and routing for pick up. I’ve stood on curbs with Via’s driving right past me. Routing is not better the WAZES or google maps which is pathetic. Think twice before using this. And if you do, make sure you aren’t in a hurry to get picked up or dropped off.

Sophiatv, Oct 26, 2017
3
Loved it before covid HATE it now

I’ve used via for several years now and pre-pandemic it was great! They have since made all rides private which makes sense. The problem is they completely snd utterly changed the usage of the app. EVERY SINGLE TIME I use it now it always says 3 minute car available but takes several minutes to book so that they can then say “driver had to cancel but don’t worry a new one is ____ minutes away!” Now the really annoying part is that the minutes are straight up lies. Today I waited 40 minutes for a via that was originally “6” minutes away!! This is the longest this has ever happened to me but definite not the first (this currently happens every single time to varying degrees). I finally contacted customer support who told me the driver have been disconnected from the app so they would send me a new one... WHY DIDNT THEY TELL ME THAT BEFORE?!!! I’m just so frustrated with the horrendous quality of the app right now but I have hope for it going back to normal after covid!

wittycomp, Feb 24, 2021

Description

Think of Via like a shared shuttle that comes when you want, where you want. Book rides straight from your phone, get picked up in minutes and commute or run errands without needing a car. What we’re about.

SHARED. Our corner-to-corner algorithm matches people headed in the same direction. This means you’re getting the convenience and comfort of a private ride with the efficiency, speed, and affordability of a public one. AFFORDABLE. Your trip will often cost no more than a standard public transit trip. SUSTAINABLE. Sharing rides reduces the number of vehicles on the roads, bringing down congestion and CO2 emissions. With a couple of taps, you get to do your part to make your city a little bit greener and cleaner, every time you ride. Questions? Head to our www.ridewithvia.com or reach out at [email protected]. Loving your experience so far? Throw us a 5-star rating. You’ll have our eternal gratitude.

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