Skip Scooters by Helbiz

Name: Skip Scooters by Helbiz
Rating: 4.83545 (81159 reviews)

Travel

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Skip Scooters by Helbiz

Travel

4.8

81.2K ratings

Age Rating

Seller

Skip Transport, Inc.

View in App Store

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User Reviews for Skip Scooters by Helbiz

Terrible UX for first time users

96 degree day, wanted to take a scooter back to the hotel. Scanned the barcode on the scooter, it brought up an error page. Scooter didn’t indicate which app to download, but a search in the App Store suggested the app “Skip by Helbiz” was appropriate, given the branding matched 100%. Started signing up for an account and got an error that the app was no longer functional (then why have it published still?) and I’d need to download “Helbiz” instead. Downloaded Helbiz and then encountered the error that my “phone number was already in use”, but it provided absolutely no way to just “sign in” with an existing account using your phone number. When I attempted to sign in with my email, same situation. Simply couldn’t get to the point of entering a password. At this point, I was standing outside in the 96 degree heat for an extra 10 mins—the amount of time it should have taken me to scooter home!

ashleywollam, Jul 23, 2022

Speechless

This company will leave you speechless on lack of human decency. Their app is glitchy, doesn’t end when you ask it to (resulting in a LOT of money being charged) — They refuse to admit it’s their app and will not refund. (fun fact— just dispute with bank, they do not respond to these OR BBB requests). The new locks do not work. Today, I waited 30 minutes pleading with them to lock my scooter so I could go to breakfast. They would not admit their lock was faulty (it wasn’t locked to anything when I found it). All in all, they put us through the fire on multiple occasions. They do not deserve to be in business or be on the App Store. Stay away— not worth the headache or frustrations. Now… que the canned response from the developer below :-) …..

Brycers, Oct 03, 2021

Don’t trust Skip with your credit card!!!

I know other reviews have already said this, but skip ripped me off and stressed me out so much, it wasn’t worth the novelty of an electric scooter ride. They first tried to charge me $25 extra yesterday because it said I was “out of bounds”...I was in the middle of SF and at the time they had rolled out no map indicating what the boundaries might be. I called in to get the fee taken away and, considering that I had scootered around for 20 minutes trying to find an in bounds location, I asked if I could get some money back from my ride. They said yes but instead of getting rid of any charges they DOUBLED THEM! Worst company ever, it’s just not worth it to go for a ride and deal with all this stress.Edit: while they didn’t end up actually charging me the $25 they did charge me triple “activation fees” and double the base ride fare (all for one ride). After repeatedly contacting customer service they did refund me. Still don’t think it’s worth it to go for a ride.

Clairedanziger, Nov 07, 2018

Unethical business practices.

It’s unfortunate because the app is great and the scooters are great, but I have been charged hundreds of dollars in fees because of my scooter ride not ending properly. I already pay them the 40$ monthly subscription and I’ve had to dish out hundreds in addition to that. Support is unhelpful and unwilling to accommodate- even though they can clearly see via the gps that the scooter had sat for the time being charged. I’m convinced that the company knows this is a money-making scheme.. otherwise, why not send the rider a notification that this scooter has been idle for 2 or 5 minutes to avoid this? Instead they wait for 90 minutes to automatically shut the scooter off which leaves them with a hefty amount of money to collect. Very disappointing, but happy to take my business elsewhere.

Edwholland, Sep 10, 2021

Skip scooters are okay, but the app makes them unusable.

First off let me say I love, skip scooters when they are actually where the app says they are, and when they actually work, but an unbelievable amount of time they do NOT work. There is almost ALWAYS something wrong with them, and you are not given any reason why, or any way of telling the app that that scooter is broken. Thus, they continue to make money from people paying the 1$ to start the scooter, figuring out it doesn’t actually work, and then being out a dollar. This has happened to me a dozen times in just the past month. For now, SAVE YOUR PHONE SPACE. Get Bird, or Lime. They have apps that are updated constantly so you know which scooters will actually work and how much battery they have. Maybe one day skip will actually get a decent app, until then it will simply cost you money.

flyer678, Aug 15, 2018

Don’t trust with credit card info

So I enjoyed skip for the first week I used it; many of the scooters had malfunctions and I had a couple small transactional issues but overall it was worth the fun and connivence. Then yesterday I got a notification letting me know that I completed a ride for several hundred minutes and racked up about 50$ worth of charges. Not had I not completed a ride, but I also hadn’t used a scooter in several days. When I called customer support because I felt my issue was immediate, the customer service person was from a call center not affiliated with skip and told me the best he could do was report the issue to skip like I had already done. I’m not sure what the purpose of the number was but when a skip rep finally got back to me via email they told me it was a ‘glitch’ and they’d refund my money in 2-5 days. I failed to eat any sort of compensation despite the fact that I received overdraft fees because of the ridiculous amount I was charged for something I literally didn’t do. It’s clear to me their application is too prone to glitches to be trusted with confidential payment information & their customer service on several levels made me feel as if my issue was trivial and not worth compensating. Overall it’s a buggy product that I don’t think is worth the risk of potential loss of money and time. If someone from skip wants to help me out that’s dope but otherwise I would say cop a lime or bird.

JumpOutTheFace0191, Aug 15, 2018

Best actual scooter, worst app

Comparing the skip scooters to Bird and Lime, the actual scooter of skip is the best, and safest feeling of all. It has a wider platform to stand on, a stronger motor, better control, better handle bar comfort, and they can fold (the others can’t) if you collect them as a charger. The app on the other hand, lacks core functionality, such as checking the battery % before paying for the ride, gambling activating one on 15%. Ride history would be nice too. I had a rare issue happen and support was extremely quick and extremely nice. Skip is by far the best scooter share company here in Portland, I just wish they would improve their app a little bit.

Lyghtning9, Aug 15, 2018

I love scooting

I love scooting. Ever since I got on my first scooter a month ago it has become my preferred method of travel and my newest obsession. I scoot every opportunity I get: to and from work, to meet my friends, and even sometimes just to tool around the city. That being said, all of my fun scooting has happened on the other 2 scooter-share companies in DC. I have never successfully been able to use a Skip. Every single time I’ve tried they are either broken or can’t be unlocked. Don’t waste your time going to look for one, you’re better off walking. P.S. waybots was a way cooler name, but I’m guessing, based on my experience with the company, that they were advised to rebrand after many negative customer experiences

VaPoe, Jun 04, 2018

Great scooters, great app, great program

I’ve always liked Skip’s scooters, they always seem to be less broken or beat up than the Lyft/Spin/Line/Bird ones. And they’re not big bulky overly complicated contraptions like Bolt scooters. However I was usually using Spin scooters as they didn’t have the $1 start up fee. I don’t mind the fee on longer rides, but I usually use scooters for quite short trips, so $1 can really add up over time. Now Skip has a $0 start up fee (at least in the DC area), so they’re certainly my go to. They also have the free Hold function, so you can leave the scooter outside while you run in somewhere to grab take-out or whatever, and not need to start a whole new ride when you come back you. PLUS, they are now giving me a $20 credit for being an essential worker. That plus the lack of start up fee really makes having to work during a pandemic more tolerable. I’m going to go out of my way to grab Spin scooters now. You should too, they’ve really surpassed the competition, in my opinion.

xSetYourGoalsx, Jul 08, 2020

Terrible customer service, don’t trust with your $

Skip has the worst customer service I’ve ever seen. I ended a ride that was 3 blocks away from my house, should have been about 2.50$ max, took a picture of parking and everything. Come back out to go home and the ride was still going, it glitched and never ended, even though I ended it. It charged me around 19$, when I contacted costumer service they basically told me next time I should be more careful when ending a ride. Any other company would have apologized about the error and received a refund. They said they don’t see an error on their side and can send me a 5$ voucher... no sorry a 5$ voucher isn’t going to fix this problem. After reading several other reviews I saw other people with the same complaint. Apparently they have done this to many people. Not a trustworthy company and awful costumer service. Stick with bird and lime scooters.

ZooOrleans, May 03, 2021

Description

Skip — the best way to get there. How it works: Find a Skip scooter on the corner, scan it with the app, flip up the kickstand and go! Ride your electric powered Skip scooter on city bike paths and roadways.

When you're done, instantly end your trip by parking legally on the sidewalk and completing the ride in the app. No docks or locking required. Skip is freedom at your fingertips and your new urban mobility partner: - Download Skip app - Scan QR code - Ride safe - Park responsibly Skip is now a part of the global Helbiz ecosystem, allowing you to seamlessly rent and unlock any Helbiz scooter, bike or moped around the world directly from inside Skip - say hello to a new world of opportunities! For more information see https://rideskip.com/