MYmta
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User Reviews for MYmta
Helpful but needs improvement
I like this app and have relied upon it since it’s inception. I use it multiple times a day, nearly every day. But I’m quite frustrated with the app’s accuracy on train/bus times. The app indicates a train or bus is coming and gets it completed wrong. The gps (or whatever locating tech they’re using) needs to improve. And, the refresh rate needs to improve as well. If I have full cellular and WiFi working, the app should be able to refresh with up to date information. Yet, I often get blank screens that I have to fully quit, often multiple times, before the data refreshes.
Not for NYers
This is really designed for tourists who have no idea what the subway is... that said, the interface is also just as confusing as train service on a weekend. So, good luck tourists!! Too many links that require you to go to a website and take you off the app. Why go on the app if I need to leave it? No easy way to quickly see when the next train is coming for a specific line/stop without going through a much of clicks, or unless you favorite every possible subway line you’ll ever take, at which point, what’s the point in favoriting? And it’s weird... this app seems to do everything except what people want it to do. Tell us which trains are arriving when and how about to get there. Yes, you can do that... but it takes so many steps. Save yourself the download space and don’t get this.
I want the old app back
This app is trying to be too much! The old app that just tracked train times was much more user friendly and more consistent. This app is way less user friendly - for the subway stops that share with the shuttle it shows up as the same train so you really have to pay attention instead of it showing as a different train. If someone is not as familiar with the destination of the train, you will be confused. It also switches the downtown and uptown depending on the station. For my station in Brooklyn it’s downtown on top and then uptown on bottom, while other stations are reverse. That can cause a lot of confusion since it’s so inconsistent and it really should be uniform throughout the app. I want the old app to be supported again! Much better usage and got the job done
New Yorker Here
I love the app. It’s always accurate and I know if I should transfer or not at a station. Before I couldn’t tell and I would wait 15 minutes and miss my chance to use another subway line. Always tells you what trains are working in which stations if you click on the train line and stop. Very accurate. I’m very happy. Maybe add notifications? That would be awesome. Like if the 7 is not running when something happens at Times Square etc.
Used to be Good!
It used to be such a good App! When it told train trains and buses were gonna arrive they did at the exact time! I take the A train to early morning from 111st… It had 2 trains departing at 9:13-14 and 9:20AM I could take either or… Tell me why out of sudden the 9:13 train started departing at 9:18AM and no 9:20AM and when I arrived the train was already gone WITH THE APP STILL SHOWING THE TRAIN AT 9:20AM and today it shows 9:18AM (finally) THE TRAIN DEPARTED AT 9:22AM… Again, no previous note, showing Normal Service! You gotta put it together because people depend on these trains… A min late to wherever you are going; work, medical appointments, any type of appointments whatsoever and it’s over! Now it is just an App it does not control trains and buses but it needs to keep users more updated about what’s going on…
Not thinking about the user
While the app gives you the basic real time arrival, the problems start when you start looking at the details. Suppose you’re looking at a train arrival at your station and the prompt tells you it’s arriving at 1:25, 7 minutes away. If you tap on the more arrow, it gives you a timetable that resembles closest the similar recent time in the subway line, which has nothing to do with the next train coming up. For example if you’re at the 75 avenue stop and your next train arrives at 1:22, when you tap on the details you get a train timetable on midtown that has the train stopping at 1:22 in midtown. Not only useless but misleading. If they can’t get the actual timetable for the train you’re checking in on, how about the distance by minutes to each station. They’ve had this willful bad experience since launch. Also, how about clear entry points from the street? Google Maps and exit strategy had this many years ago
Ghost Trains?!
Firstly, this app is great, the time is accurate and for such a wide scale train system this app can (mostly) keep track of every running train at the moment. Not only that but to be able to track buses is amazing, since traffic can prove to be arbitrary. Maybe I’m being too picky, but this system can still improve. I’m on my way the station so I check the app, 2 minutes for the next D, the next after that was in 20 minutes!! Obviously I sped up, but as I ventured further into the platform, the app already says “arriving” not a single tremor in the platform. The train just wasn’t there. I check again on the app and the arriving train was no longer there, only the train in 20, now 18 minutes left and another half an hour away. This is NOT the first time there has been a ghost train on the app. Hopefully the service’s tracking system improves, and maybe the issue isn’t the app, but the trains themselves, well why can’t we get those fixed too hmm? Where does our tax money go?
clunky and buggy but versatile
lots of useful info that is super frustrating to access and probably organized more based on how it's stored in a database than how users might want to see it. too many taps to see a list of nearby departures. should just be able to open the app and see all or filter on uptown or downtown or outbound/inbound east/west departures rather than having to select the station or line. many different stations or lines may make sense for me especially considering a multi modal trip including citibike or a scenic walk or something. like if i'm at herald square going to brooklyn i want to know whether the B or the Q is coming first if i'm going to flatbush or whether the D or N is coming first if i'm going to sunset park. or if i'm going to prospect heights i just want to know which one of the four is coming first. displaying all nearby trains by order of departure and then a quick one button filter by general direction rather than having to pick a station and scroll through a million lines and directions to compare departure times is silly. also super annoying that you can't reorder your favorite stations or that they wouldnt automatically re order based on proximity. when i tried to delete and re add to move my home station to the top i now can't re add it.
Glitches
I rely on this application now to get around NYC and am running into settings glitches. When you save a destination and click on the top right “customize” go to travel preferences I set it to show me ONLY subway. Not bus, express bus or rail. I save my settings. When I reopen the app the next time I need to use it, all my settings are gone and it’s reset to show all 4 methods of travel. Please fix. This app should also know where I am on a map and show me the best route using my current location. I am going into Greenpoint Brooklyn right now and it says to take the M train to the B62 bus. I’m already on the G train and my destination is 2 stops away! This app needs to be smarter.
Bad app, cluttered and inefficient
And on top of that, it’s been broken for weeks. People generally need info about buses more than they need to know when the next train is coming. And now you cannot get ANY information about specific stops. You can bring up a bus route and see where buses are, but if you want to see complete info about a stop used by several lines, or get arrival times for the next 2 or 3 buses, clucking on that stop should show you what’s coming. Now you see nothing at all. Say you are at 23rd St. and 3rd Ave. You have made the M102 one of your Favorites. You click on that line, click on direction of travel, and you see where buses are on the route. If you then click on the 23rd St. stop, you should see times for several M102s, as well as wait times for the M103 and M101. You now see nothing whatsoever. The old MTA BusTime app was infinitely better. But it has been crippled so that it only works in Nearby mode. Now to get the functionality of the old BusTime app, you have to use the horrid myMTA app for a limited overview, and then you can switch to the old app when you are close enough to the stop for which you need information.Just restore theBusTime app already and stop torturing regular riders with this hot mess of an all-in-one app.
Description
Our new all-in-one App for Subways, Buses, and LIRR and Metro-North trains gives you everything you need to optimize your travels: - Personalized Trip Planning - Planned and Unplanned Service Change Information - Real-time Arrivals & Schedules - Find Nearby Stations & Stops with the Click of a Button - Live Tracking of Bus Locations on Both a Line Map and Geographic Map; Know Instantly How Many Stops and Minutes Away Your Bus Is - Add Favorites to Allow for One-Click Views of the Information Most Important to You - Personalized Text and Email Alerts The New York MTA is proud to present our customers with MYmta, an app designed for our customers based upon feedback directly from our customers. Tell us about the features you want, the data you need, and how you want to receive it! MYmta provides a personalized experience across all transit services for daily commuters and tourists alike!
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