Kwikset
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User Reviews for Kwikset
Works pretty good
Got this to replace a trusty Schlage lock. Seems to be working good. I’m sad that it has to be connected to wifi to function. I did eventually figure it out. I tried to use a 16 character password and tried many times but the app would never allow it. Finally shortened it to 12 and it was accepted. Odd because the app clearly states 8-20 characters. It seems to be working good now. Definitely don’t need to know everytime someone locks and unlocks the house. Literally doing that 15 times a day and getting notified about it everytime is pretty unnecessary. I think a monthly email would be sufficient. I wish it came with a rechargeable battery option then I could just plug in a cord to charge it at night. The batteries on these locks definitely seems to be the downside. I wrapped mine with plastic wrap and left openings just for the contacts. We constantly have these battery packs leaking and destoying the battery contacts forcing us to replace the whole unit. Hawaii Life ugh.
Garbage App and Smart Lock
It’s horrible that Kwikset forces you to download this garbage app and create an account just to set up the fingerprints for their Halo line of smart locks, but the fact that neither this app or the locks themselves work is so ridiculous to me. How on earth was this app developed, let alone how did it pass any quality assurance is beyond me! I couldn’t set my finger prints for hours because it kept giving me an error message saying that I wasn’t connected to the lock via Bluetooth and that I needed to be in Bluetooth range or make sure the lock was on. I was literally 6-8” away from the lock and when I locked or unlocked it from my phone it worked fine and I was connected via Bluetooth. After hours I finally was able to set one fingerprint, but surprise, surprise, it didn’t work at all, it wouldn't read my fingerprint, nothing, not even a red beep that the fingerprint didn’t match any on file, just nothing! I had to use the key to open the lock! This is garbage. Deleted this garbage app and returned this garbage lock.
Just a manual deadbolt now
First, the battery housing that came with the unit was missing a spring node. Kwikset provided a new housing, but by the time it arrived, my return window at the store had closed. That would prove most unfortunate, as the housing was just the beginning of the issues. Second, it turns out, the lock is not compatible with my router. Apparently, there is a list of routers it will work with, but there was no warning to reference the list when I was purchasing the lock. The customer service tech I spoke to told me to get a new router. Why would I replace a $400 router to get a $150 lock to work as it should? The router is a netgear nighthawk, and far from obsolete. I can connect the lock to my WiFi, but the ping rate between the lock and router is too high, not adjustable, and drains the 4 AA’s in less than 2 weeks. Third, and most recently, this app is crap. I test the app/lock connection by triggering the lock/unlock. Works. Go to settings to update firmware, and a warning tells me the lock is not connected or is not in bluetooth range. What a joke. Switching to Schlage.
Terrible App
I’m on my 3rd one and I hate it. How do you get 2 defective locks in a row? I own a remote home and work so I’m only available on the weekends to travel to the home & when conveniently customer services DOES NOT ANSWER CALLS on the Weekends. Forget trying to get help with the lock on the WEEKENDS!!!! If there is an Update, I have to be next to lock, during weekday work hours. If it decides to trip, in order to fix, I have to be next to the lock, during weekday work hours. Batteries last about average a MONTH on the third lock I’ve received from the company. When I need to replace the batteries, the App needs to restart, & I have to be next to the lock. History stops working a week after I leave the house. I’ve spent so much money on gas to come up during the week to fix the App Syncing with the Lock. The App does not walk you through syncing Lock to Phone. I had a troubled tenant and could not disable the lock remotely. The liability I incurred due to the lock!!!! The maid service had to come and physically take the batteries out in order to keep the tenant out!!! I can not add codes remotely. I can not disable remotely. I can not see History of who walks into my home 3 out of 4 times. My solution was a new Camera System while I research the purchase of a new Lock Brand. I gave it 6 months and I have almost gotten a divorce due to this lock.
Started out great, horrible in the end
UPDATE: So, it finally stopped working at the lock itself and I had to use my key. The app was obviously not communicating with the lock so I had no way of knowing the battery condition and I finally noticed the occasional red light at the lock. I changed the batteries and lo and behold, everything started working as it should. The app, history, notifications, Google and Alexa. Weird. So, if you’re still having trouble, put fresh batteries in and hope for the best. Like many reviewers, I read previous bad reviews and continued to give the app and lock a chance. It worked flawlessly for about a week and then stopped responding within the app and wouldn’t allow Google or Alexa to control it. At first I thought maybe our newly turned on dog’s training collar was interfering with the frequency so I turned it off and I reset the lock and started over and it was great for a long time until it stopped working again. It did the same thing...app doesn’t work and Google and Alexa can’t control it, either. Thankfully I already had family members’ codes in so they can unlock as needed but it’s quite disappointing when you buy a Wi-Fi lock and can’t use it as intended. Disappointing is an understatement.
Kwikset Halo Smart lock and it’s app needs help
I have an iPhone running the latest iOS 15.x and have updated the firmware on the Halo WiFi smart lock to the latest which I purchased new in Nov 2021. I want to love this product but am now strongly considering returning it and purchasing another smart lock. That said your iOS app only works and connects(determine the lock state) if the app is fresh in memory. Please communicate with your app developers that you should not have to remove the app from memory and start it up fresh in order to get my phone to connect to the lock. Even pull to refresh does not help. This occurs regardless if I am on a strong WiFi even in the same house or running over a cellular connection. Additionally I am relying on this smart lock for an AirBnB however people have complained that they have to tap the lock face several times to get it to activate. This does not bode well for my customers impressions of my AirBnB. Please consider your customers and their need to rely on a reliable and safe smart lock.
Could be better
I’m dealing with the battery life ok since I started using rechargeable lithiums and keep an extra set on hand to swap out quick. The two things that drive me nuts with the app are that I can’t quickly switch between the two locks I have without opening up a drop down menu instead of just swiping between them on the screen and that I can’t set the auto lock to occur at a specific time of day or for longer than 10 minutes. I have kids that constantly leave the doors unlocked so I need the auto lock but I hate having to unlock my door everything time I go outside for longer than 10 minutes. Also a third thing, why can’t I just copy all the codes I programmed in one lock to the second lock I installed in the same house? With the convenience technology has brought us this shouldn’t even be something I have to ask
I rarely do one star reviews
I return the product and will delete the app within 30 minutes of having purchased it for the following reasons. 1. App REQUIRES you to turn over your phone number. I understand banks car rental companies credit card companies etc. needing my phone number the lock company does not. 2. The box was missing parts, probably because it was a return from a previous purchaser who is also unsatisfied with the app and or the lock as you will read in other reviews. 3. Upon reading other reviews I also see the poor functionality of the app when it comes to managing more than one lock which was my intent. Deleted. 5. When I tried to call the one 800 number to find out if I could not give my phone number and still use the device the office was closed. Admittedly it was a holiday but a company that is dealing with home security and people getting in and out of their homes should have their 800-number answered 24 seven, like the company I work for.Deleted
App needs lots of work!
Updated: Kwikset sends me instructions to “update firmware” that do NOT work. Also: wow, the batteries die ultra fast even when I lock the door only sparingly with this App!Using Kwikset App Version 1.2.11 Every time I open the App on my iPhone 12 the App forces me to enter my password + receive a text. Why?? I have setup FaceID — won’t work. Got an email from Kwikset telling me to follow instructions for a “firmware update.” I’m standing in front of the door (Bluetooth range) and no firmware update appears under settings. True Amateurs when it comes to technology. ALSO- I was away last weekend. Tried to lock the door while on the freeway. The App said “must have WiFi”. What??? Very expensive lock & I get a host of absurd problems. That said, I was very pleased with how easy it was to replace my Kwikset deadbolt in my brand new house with WiFi-enabled HAL0 Kwikset. The instructions were clear & concise. The App worked beautifully the 1st time. Love the idea of being able to access my home with an App. If only the App wasn’t designed by junior high school students.
Excellent app
This app had a two star rating and made me really hesitant to purchase this product. It’s not unlike a company to have a decent product and just slap together a shoddy “smart” feature style. Just installed this lock on a family shared property. I found the lock and installation to be very straight forward. If you’ve ever installed any other lock at all the only difference with this style is the cord inside which really wasn’t much of a bother. The deadbolt strike plate had a larger footprint so I did have to use a chisel to make it fit which I know people don’t want to hear but is common in lock installation any other time. The only annoying part was setting up an account and picking security questions lol. The app isn’t flashy but in execution worked very well. Nothing ever works the first time you try it, you usually have to dink around with it until you get it. It worked the first time. That’s great! We use the default CenturyLink router they provide at this property FYI. In execution went super well and my uncle is impressed. Could be because I installed it? Possibly, but it’s more likely that it’s just a great product.
Description
With the Kwikset app, control your Kwikset Halo and Aura smart locks directly from your iPhone. Lock and unlock your door; manage and schedule user access; view lock activity history to see who came and went; and get the latest software versions to keep your lock up-to-date with the latest features. - Control the smart lock using the Kwikset app - Lock management and programming from your smart phone - Generate, change, and manage user schedules from your smart phone - Share management of the lock with others - Future proof your lock and automatically update your app with new features and functions
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