rapid! Pay

Name: rapid! Pay
Rating: 4.50021 (51190 reviews)

Finance

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rapid! Pay

Finance

4.5

51.2K ratings

Age Rating

Seller

Green Dot Corporation

View in App Store

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User Reviews for rapid! Pay

Alright but not trustworthy and not reliable when I counted on your services

Most of the time I'm grateful to be able to pull money out from my check a little early ... but frankly I've had issues with your service a LOt lately and I'll never put myself in a position like that because I trusted I would be able to use it when I really needed it but your app wouldn't fail my request for on demand pay and then my corporation has to send me my money your app wouldn't succeed in giving me or failing so my money was in limbo for two weeks because your company couldn't help me or fix it and it's happened multiple times. Last week I was late in my rent because I put trust in your system and was let down. So I no longer will rely on your app and use it with discretion. I'm thankful when the all works smoothly though. You should warn people on holidays it seems your app has problems because that's basically been when I have issues and also randomly last weekend. Have a good day to who reads this. -Amber

Amber Rieufer, Sep 17, 2022

A fee of $.75 ?????

Just noticed I have been getting charged .75 for “attempting” to withdraw cash at an ATM and asking for more than what is in my account. Not getting the cash…because of insufficient funds, but trying to get $60 out when only $40 was available. So put the card back in thinking I should have $40… another insufficient funds message. If you are not actually getting the transaction to process there is no reason to assess a fee, well the is one reason: GREED!!So $1.50 from me and how many other $.75 charges went to hundreds of people. Let’s just say 500 people. That would be $375 they are making for sending a message on an ATM to “customers”. And 500 is probably way low. Would not be suprise me if the number was more than 10,000. Come on man!!!E Dddd

Born to Lose 21, Aug 24, 2023

Disappointed

Will have issues accessing funds and when you try to call you will get an operator who can’t speak English that will not awnser your quistions all they can say is sorry updating system had this happen several times what happened to sending email or letter when company’s where shutting down or updating to let the customers know they won’t be able to access there account very inconsiderate and unprofessional I’ve had thousands upon thousands loaded to my account Over past couple years and this is 5th time I’ve had similar experiences they just lost me as a customer tellers should be speaking proper English and fully under it and should be sending notifications when having system issues very disappointed

dafjr42088, Sep 23, 2021

Worst Account Ever

The Rapid Pay account is so useless. I tried to set up my account but it wouldn’t activate online so I had to call the number and activate my card. No problem I tried to call and see why it would not allow me to set up online access but when I questioned it the representative would say I’m not able to see why you can’t set it up you must be entering something wrong, and I couldn’t get what information I was entering wrong or they would hang up on me when I would ask what information was wrong! This was back in December. Now I’m constantly getting locked out of my card, they don’t have it so I can set up my bank account to transfer funds to my bank and the customer service is horrible so I don’t want to call! Don’t waste your time with Rapid or any of their affiliated companies. Green dot I’m talking about you.

darkshairarts, Apr 26, 2023

$0.50 fee for declining a charge?

I was at the checkout and thought that I had plenty to cover my purchase. It didn’t go through so I thought maybe I just swiped it wrong because it did not say it was declined, it said something like “card error.” It didn’t work again but this time it said declined so I checked my balance and for each time it was declined and without even covering my purchase, I was charged $0.50. I know it’s my fault for not checking my balance first but this is the only prepaid card I’ve ever had that charges a fee for being declined. I really REALLY wish the organization that distributes my payment with this card would’ve found a better card issuer. I understand the company has to keep their lights on but come on! GreenDot has always been a last resort for me when it comes to reloadable prepaid cards because of their predatory, garbage fees. Do better. The people who use these cards often have no choice. However, as a company, RapidPay has a choice. It’s unfortunate that they choose to take advantage of their customers’ circumstances with these predatory fees and loopholes. As for the app itself, it is very functional and thorough.

donellymae, Aug 14, 2023

Works great for me

I’ve been using this app and card for over a year now and have had minimal issues. They have safety guards so if I try to use my card on a sketchy site it’ll shut the transaction down before purchasing which I appreciate bc it’s an extra measure for security. I can also take this card with me when I move jobs so I don’t have to get a whole new card or company. The only downside I’ve noticed and this has been since they updated is the fact my balance doesn’t update as quick as it used to. Now I’ll have to go into the app click into details then back out before my balance will update. Besides that I’ve had a wonderful experience

fivefootzero00000000, Feb 23, 2023

Fantastic. Does what it says and low cost!

This feature comes in super handy if you usually get paid biweekly. You won’t get the full amount of money for the hours you work but it seems like it is a percentage of it. It definitely comes in handy the mid week after payday cause we all know how most of us go broke a few days after getting paid. Although I am paid biweekly, I consider myself getting paid weekly due to this program/app. As long as you have hours in at work and the next day it registers on the app, you can take out money. Just remember that whatever you take out does come out of your final check. The fee for withdrawing is crazy good as in $1 per transaction. I think it is different for how you withdrawal but if you link your debit card to it it is only a buck. If you’re short on cash for whatever reason, take a withdrawal out, pay the $1 fee, and the money comes instant! Glad my job has this program.

Good stuff. I'm surprised., Dec 16, 2022

Horrible experience

I’m not sure why they say it’s easier on the app when you can’t handle do anything but look. I would give this 0stars but you can’t. My whole ordeal with this card has been horrible. If I try to transfer money through anything to that card it takes about 2 weeks for it to be on the card. I requested a transfer from the card to my bank and I got it 2 weeks later and wasn’t sure where that money came from until I thought about it. And direct deposit setup DOES NOT work every time I set it up I’d still have to wait the whole weekend without my pay check until Monday bc I get paid Fridays. I’ve called the customer service number but they don’t help nor to they know what they are doing and the phone call is always delayed and some of them are rude like they are wasting their time. We can reload the card through western union and I did that over a week ago and on the site WU it says 1-2 days to complete and it’s a week later and on my acct on WU it says complete. My temp agency has taken care of it.

Lonniepop_, Feb 08, 2022

Absolutely Horrible

My card was hacked. Called, they said they would cancel my card. 10 different transaction went through after canceling the card. I still get pop-up that the old card is being used?!? How? new card arrives, try to set it up/activation. Nothing would work correctly, was locked out of everything. Called spent nearly two hours on the phone to fix the issues. had then down load 4 pages to fill out to dispute the charges. 6 days later i’m still locked out of my account. called again. Rep claims she unlocked the account. Nope still not working, i faxed the dispute forms and can only hope there get there the appropriate person to handle this situation! The rep tonite sounded like she was home and can he people in the back ground. i ask how secure is our data if employees can work from home and have anyone around and or listening to the conversation and or watching what the rep is doing! this is probably how my card was hacked in the first place. I just want access to my account and my money back that was stolen! Thanks Concerned customer/cardholder!

snowyredrock, Nov 04, 2022

Always a problem

I always have a problem with this card. I tried paying a ticket once and I could not for some odd reason I did have enough funds, when I called to ask why I couldn’t the guy kept on asking “is your address correct where you are trying to pay at your convenience store or gas station” i don’t know what I’m address had to do with that because I was at a court house trying to pay a ticket. This next big problem I had funds transferred into my account and they are not there I called to ask them where my funds are if it’s taking a while to process they told me they didn’t receive any (I know for a fact funds were transferred at 6am) then said it may take a while for them to get to your account. I have waited an hour like she told me and my funds are still not there. I honestly would never recommend this bank never ever in a million years because it’s always a problem when you is this card.

xxzzoeyxx, Apr 26, 2023

Description

rapid! Pay app Secure, on-the-go access to all of your rapid! accounts in one easy-to-use app!

rapid! Pay is the only mobile app that combines all of the robust features of the rapid! PayCard program with the power of our rapid! OnDemand/Disbursements platform – giving you instant access to your earnings – when and how you need it! rapid! Pay app benefits for rapid! PayCard include: • Activating/replacing your PayCard • Viewing current balances, transaction details and history • Interest bearing savings account and companion cards • Transferring funds between cards, savings account, and to any bank account in the US • Cash Back Rewards – view offers and earn cash back every month on those purchases • Loading checks – remote check deposit directly to your PayCard • Bill Payment – Full service including ‘Pay Anyone’ • Access to over 100,000 in-network ATMs • Personalized or custom image cards • All capabilities currently in rapid! Access app are available in this new app rapid! Pay app benefits for rapid! OnDemand/Disbursements include: • Viewing your available wages as they’ve accrued • Viewing pay period transfer details • Accessing your earnings instantly – get your pay when you need it • Choice of different payout options – receive your money the way you want it • History of all your payout transactions • Replacing costly alternatives such as payday loans, credit card advances, or paying overdraft/late fees Additional rapid! Pay app features include choice of language (English or Spanish), biometric login (device dependent), account and profile management, notifications/alerts preferences (email, SMS and push), geo-locators for ATMs, reload and cash pickup centers, FAQs, and live customer service.