Google Smart Lock
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User Reviews for Google Smart Lock
Blocked Security Feature
I’ve enabled this 2-step verification from Google after purchased Google one subscription to ensure it will be more secured. But, the smart lock has stopped working today to verify my login request from other device so I had to log off from this smart lock app since I cannot login to “Google Account” page to disable this feature. Once I log off from this Smart Lock, then it doesn’t allow me to login again stating that you have enabled “Advanced Protection” turned on so you can’t sign in right now. Well, this is that stupid app suppose to protect my access if log off from this application how else am I suppose to login and authenticate. It’s a classic dead lock error which google doesn’t fix it and they sent an email about someone from google support will contact in 3-5 business days.This is atrocious! Why the heck we should purchase a “Google One” and lock our own accounts just because this app doesn’t work in iOS.
Great update - my iPhone is a security key
This is a great update. I like the new design and how the functionality of the app is clearer now.The best thing about this is that now I can use my iPhone as a security key. This is a huge step forward to make it easier for people to protect their accounts. I’ll still keep my hardware keys as a backup.
New Update Brings Necessary Security to Google
The new update now lets you use your phone as a physical security key when logging into google services on Chrome. Greatly appreciated and really helps with security concerns for the amount of data Google has on us.
Does NOT work on iPhone XR
Logging into Chrome on Mac triggers a notice on iPhone but clicking “yes” in smart lock to finish login just goes into a long pause then “could not find device nearby”. What does that even mean?? Obviously my Mac reached my phone to trigger the notice. They should be talking at this point. Deleted the app. The outrageous part is that chrome on my Mac insists that this is the first go to method to do 2 factor and there’s no way to change that. Really?? FIX IT if you insist this is the first go to method. I see from comments it’s been a problem for over a year.
Doesn’t work
Doesn’t work. Set it up fine. Later was inexplicably logged out of google domains. Cannot use the app to log back in. Have tried everything. No way to receive support... without logging in. Their support forums are full of this, but no solutions. Guess I won’t be using Google anymore. Hope I don’t get any important emails at my Gmail account! Unfortunately it was my primary account. Not even sure I will be able to set up the $40 USB key I ordered that still has not arrived. Hope they accept returns!
Delayed alerts cause issues
I use this for both personal and business accounts that I run and administer. The delays with login alerts sent via this app are significantly delayed. I’d much prefer to have the text based security codes that were previously the norm. Google has a long way to go with this app in order to make it functional for business use. I would discourage people from using this app until it’s been corrected.
Useful, mostly, but broken in iOS 15.2
Well, for me it's broken with the iOS 15.2 upgrade - and it brings back the issues I've always had with it:No support. As in, no one in Google's support organization has any clue about what this app does. No support group discussions as far as I can tell ("Smart Lock" is too generic to really find anything).That's not surprising, because while I've figured out how it works/what it does in my use case, there's really no clear documentation on it - like what it even does, really.I'd be more likely just to reinstall it, but the steps aren't really clear and fiddling with my access tokens isn't good when I have work to do. Getting a new phone last month I had to turn off 2SV for my account to kill ALL my keys and re-enroll them to get the new device. Glad I'm an admin!When it works, it's helpful and works reasonably well. But, stupidly frustrating to understand and set up.
Unable to use + using Advance Protection
After having this app for sometime now, enrolled into Advance Protection and certain sites or apps require using this app for verification. Lately it’s been not recognizing my 2 keys, so I removed my account and tried adding it back, when pairing BT key is sees it I can select it, the final step to enter PIN the entire app disappears. I’ve uninstalled ad reinstalled app and tried many times with same outcome.
Does not work for iPhone XR!
WARNING: this does not work for iPhone XR on the latest OS. When attempting to sign into my Google account on my iMac, I receive the sign in notification on my iPhone. However when I click the notification and open the Smart Lock app, I just get a loading spinner for a minute or two. Then, I get an error message that says “Smart Lock could not find a nearby device” and the only option is to change my Google password. I’ve been searching for a solution but cannot find one. HELP.
Too many steps to use phone as second authentication factor
Pros: can use iPhone’s security chip as authentication hardware keyCons: I have to open my gmail app, tap the yes button and then type in my iPhone lock key. Why can’t they simply tap into iPhone’s Face ID to skip all these steps? I might as well type in my google password to login. Yes, it’s more secure. But it does not save me the trouble of having to type in password (in this case my iPhone lock key).
Description
Smart Lock allows you to use your Bluetooth security key or set up the security key built in to your phone.
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