FreshGoGo Asian Grocery & Food
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User Reviews for FreshGoGo Asian Grocery & Food
freshgogo is good
This is a very convenient app. I live in East Lansing and there is no Asian supermarket nearby. I can buy Asian vegetables and snacks that my family loves on freshgogo, and I can deliver them to my home. It is very convenient. And freshgogo often has discounts. Some meats are cheaper than what I can buy in the supermarket. There are also semi-finished products from restaurants in New York. You can eat a lot of delicious food without going out. I like it very much.
Love it!
It's a good app. I really like the delivery service! I order the food online and it will be delivered to my door directly. It’s very convenient. And thanks to this app, I can get the delicious food from New York every week. I like restaurants such as Zaozaoqian and Daban. They are delicious. Also the veggies are very fresh. I heard that they are supplied directly from the farms. And packagings are very great. They look quite clean and neat. Anyway, I highly recommend this App.
We love it!
I have been using FreshGogo’s grocery delivery service for a while now. I eat a lot of vegetables and our local grocery store doesn’t have many selections of leafy green vegetables. FreshGogo offers a ton of leafy green vegetable selections, and they are fresh and with good quality. The home delivery service also makes it so convenient for me. The closest Asian grocery store is 30 mins away. I love I can get FreshGogo delivered to my door step. The minimum order to receive free delivery is very reasonable and they deliver on-time. I will continue to be a customer of FreshGogo and recommend others to FreshGogo too.
Saves time and easy to use
I’ve been using FreshGoGo since the pandemic began and ordered 5 deliveries to my doorstep. Overall the service is pretty good. All the products are fresh, wrapped well and in good quality for the price. It’s very convenient and saves my time. The restaurant meals and Asian snacks are the bonus (hope they’ll have more snacks in the future). I notice that the app design has been improved. So it’s pretty easy to navigate through the system. Will keep using the service.
Ridiculous
I would have given a 0 star if I could. I bought 4 items from Freshgogo, one of them was just bought to get free shipping since they could only do free shipping for orders over $49. Guess what? When I received the order, there is ONLY ONE item in the box and it is what I bought to get free shipping. ALL other three are CANCELED! There was NO notice or email or text message upfront mentioning other three are stock out or cancelled! I found that out myself when I open the box! I contacted customer service and she said they DON’T KNOW whether they have stock or not when customers put down orders. It is only on the delivery day that they would know. How do you sell if you have NO IDEA about the stock level?!! This is ridiculous! 如果可以打零分我应该会打零分！第一次在Freshgogo上买东西，总共买了四件，有一件单纯是为了凑单免运费买的（因为$49以上才免运费）。收到以后打开盒子才发现只有为了凑单买的一件到了，其他三件都偷偷被取消了！！！之前完全没有通知说没货！邮件短信还有app上的消息都显示订单正常！ 联系客服时客服竟然说他们之前无法预知库存，结果就先让客户下单，配送日当天备货时才知道有没货！连有没有货都不知道，这做的什么物流卖的什么东西！
It’s great in MA area
I was surprised to read so many negative reviews about Freshgogo. It saved my life (literally) during COVID time and it has been my go to place when I was craving for authentic Chinese foods. Their produce has always been fresh and the prices for most items are reasonable (similar to what you can get in local Asian market, except you don’t need to drive anymore). The only time that I had issue with a fruit order was well solved in a timely manner through WeChat customer service. The delivery was never after 7pm and mostly in the afternoon (I’m in MA). Yes sometimes very small part of the order was out of stock but the benefits are way over problems in my experience. Let’s give each other a break and be a kinder person, especially after 2020.
Bugs ruined it
Was working great until two updates ago. Now the favorites list is useless. You can’t add items directly to the cart from there. Instead you would have to click into the item and add from the item’s own page. What makes it even worse is when you exit that page, the app brings you back to the very top of the favorites list instead of the position of the last item you viewed so you would need to scroll down every time. Such an obvious bug if they use it themselves they would know.
Great selection of products, customer service could be improved
The conclusion is that FreshGoGo is great in most small cities, suburbs and rural areas where access to Asian food are limited. The biggest advantage lies in the great varieties of their grocery/condiment/Chinese restaurant selections. As someone who cooks Chinese food regularly, I can almost find everything from FreshGoGo. If you are interested in some rare Chinese/Asian produce, snacks, or dishes, you can get a regular supply from them as well. Granted, sometimes, some produce are not fresh, like 1 out of 10 times I ordered. But you can always get that part refunded. Last year, their delivery schedules and text reminder system went through some hectics. Both bothered me a bit. This year, there is some leakage (AC water I assume) in their freezer truck. Nothing of mine really got damaged. But it was not a pleasant experience. However, ultimately, the access to the huge selection of Chinese food wins me over as a long term customer in upper state New York where they do not yet have a competitor. I order at least twice a month for almost a year now.
Great products, slow delivery
Says expected delivery is 11am-2pm and I waited till 7:30pm. Asked around some friends using the same app, and they all have similar experiences. I still buy things here but this means that when I order something I need to plan ahead - for the entire delivery day I need to stay at home all day long and cannot have any other plans. I’d order things every single week from this app, but because of this inconvenience I’ve reduced it to once every 2 months. Another downside is that the app is very slow and freezes frequently.
Very unprofessional service and poor managed business
他们的没有好好培训客服，并且商品供应的情况非常糟糕。和客服说问题，客服就是避重就轻，草草了事，如果是他们app自己的问题就破罐子破摔。并且他们的商品供应很有问题，下单的时候都有，送货前一周都有，一到送货前两个小时就没有了。不是一次两次，是经常出现，每次都要送货了才突然说没货，严重的时候将近一半订单都临时没货。明明除了和餐厅的合作的菜，没有线下销售纯线上，连个仓库储备订单数加加减减都做不好，非要等送了才知道没货。客服理所当然地说为了保持新鲜这个很正常；但通常没货的都不是对日期新鲜特别敏感的商品。以前这种情况还好一点，现在越来越夸张；他们这个系统根本就不智能，后台没有管理，客服也不在意。They have very unprofessional service and very poor managed supply. The online chat staff don’t really care what is happing and just want to get things done. Also the they keep telling me the thing I brought was not in stock a couple of hours before delivery; this happens many times, sometimes nearly half of the order is not in stock and they told me this is very normal. I used this app because some items here are not available on other apps; but most of the case those items would be not in stock. They have this problem for long time and they don’t improve , and let it get worse.
Description
FreshGoGo is the first ever Asian online grocery and authentic Asian food shopping and delivery service in North America supported by advanced technical platform. FreshGoGo provides customers with fresh and high-quality of Fresh Vegetables, Poultry & Meat, Fish & Seafood, Pantry, Dry Goods, Frozen Items, Refrigerated Items, Snacks, Drinks, as well as gourmet Asian food from local famous stores and restaurants at competitive prices. FreshGoGo customers can not only choose grocery items and process an order through multiple devices (smart phone, tablet and PC), but also track the order/delivery status in real time from the point of order creation to the delivery, such as exact time when the order is loaded to the truck and when the order arrives.
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