Gorillas: Grocery Delivery

Name: Gorillas: Grocery Delivery
Rating: 4.78057 (2616 reviews)

Food & Drink

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Gorillas: Grocery Delivery

Food & Drink

4.8

2.6K ratings

Age Rating

Seller

GetGoodys UG (haftungsbeschrankt)

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User Reviews for Gorillas: Grocery Delivery

Rude beyond belief

I loved this service and ordered every 3-4 days. But then, there was an issue i contacted them about, they said they’d get back to me, and they never did. And, when i contacted them about it, there was no record of the issue. I was experiencing an interruption of my internet service and expressed the need for an alternate method of communication other than chat since it was using up data. I was a given a phone number. The person who answered was rude and told me that he was busy with other things. Then, he had audacity to blame everything on me, and told me that Gorillas is “a delivery app not internet service” as if I clearly don’t already know this. I have no desire to be a customer of any company that insults my intelligence and is so blatantly unwilling to accept the fact that they made the mistake by falsely telling me they would get back to me then twisting the situation into something that is somehow my fault even though it was never my fault. Gross.

// LT //, Mar 02, 2021

A total lifestyle upgrade. Seriously.

As a workaholic Expat that just moved to Amsterdam, the thing I first noticed is that grocery stores close earlier than what I’m used to. This means that I have to eat out all of the time. Gorillas has allowed me to make sure that I not only just have food to eat, but a fridge stocked with the goodies I need in order to make sure I’m healthy, hydrated, and ready to carpe this mf’n diem.The way it works? They essentially have distributed supermarket spaces with order pickers loading up backpacks for couriers to rapidly dispatch within a fixed radius. This ensures rapid delivery. Sometimes I’ve received €50 worth of groceries in five minutes or less. It feels a little bit like the future… Almost like I’m downloading nutrients and substances directly into my home… But instead of a spinning wheel on a loading screen… it’s the spinning wheel of a bicycle that’s enroute to bring my 5 liters of Almond Milk and toothepaste directly to my front door. Props to the couriers, too. It’s difficult to find good service in Amsterdam. The delivery guys from Gorillas have always been super cheerful, helpful, and seem to take pride in what they do. That’s refreshing.

ap3s2gethrstrong, Jul 03, 2021

Game Changer

Gorillas is a disruptive tech…there have been ways to order groceries online for a while now, but not like this. Actual situations I have had: “I’m want to toast my cinnamon raisin sourdough for breakfast, but I don’t have cream cheese.” 7 minutes later, cream cheese. “Baby, this recipe calls for 3 tomatoes but we only have one!” 6 minutes later, cooking back on track. “Hey everyone, another round of mojitos?” 9 minutes later, enough limes for 2 more rounds. It’s great when not needing last minute items, but that’s where it really shines. I also really appreciate their partnering with local vendors. Gorillas is the closest we’ve come to the food replicators from Star Trek TNG!

dnewcomb, Aug 07, 2021

First Order Came Missing Most Groceries — But Next Two Orders Were Perfect

We were excited to try Gorillas. But our first order arrived missing the vast majority of why we had ordered and paid for. Zero quality control! And when we texted (in app) and emailed Gorillas, we have not yet received any response at all. So, now we have to spend the time and effort to do a formal credit card dispute. And we also had a Gorillas discount coupon, but they did not honor the discount! A horribly bad first impression by Gorillas! ***UPDATE*** — After about 12 hours, a Gorillas supervisor finally fixed all of the above issues, sincerely apologized, and also gave us a courtesy credit too, all of which was very thoughtful and much appreciated. And our next two Gorillas orders were handled and delivered perfectly. Accordingly, I have upgraded this review from one to three stars. And if things keep going well with Gorillas, I then will bump this review to four stars. ***PRO TIP*** — Always ask Gorillas to call you when they arrive, so that you have the cell number of their delivery guy/gal, just in case you need to get help. Because Gorillas does not have any phone help/support at all, like all other companies do. Which is why I never will give them five stars. Phone support is critical and a must-have for any company.

Evan Katz (Manhattan), Mar 06, 2022

Fast but delivery issues were frustrating

My order was shown as on the way very quickly but even though my address was correct my courier went to the wrong address and proceeded to keep me on the phone while he tried to find the correct building. My address was fully correct in the app and so were my delivery instructions but he still somehow went to the wrong place and had me repeatedly tell him my address and what the building looked like even though he kept saying he was outside?? I have used the other nyc grocery delivery apps frequently and never had this sort of issue with delivery. Being held on the phone and having this confusion definitely made the process awkward and frustrating. I would be hesitant to order from this app again

maddy4567890, Sep 26, 2021

live saver for chronically ill ppl!!

I always feel bad using delivery apps knowing they often exploit their workers. so when I found gorillas and saw their company policies I knew I had to give it a try! not only do they have a great selection, but they're fast and easy. using gorillas saves me so much time and energy as someone with a chronic illness. grocery shopping can be a huge burden, but now it's a breeze! and I feel even better knowing my delivery people are being paid well and taken care of (but I'll still tip hard until the day I die!!) thank you gorillas!

molliechar, Feb 15, 2022

Worst Service

Recently I ordered groceries for the weekend, while the company advertises delivery with quick response. They took over 1 hour with my order, besides that, one item was missing and was substituted by a letter “apologizing” and saying I will be refunded. Surprisingly the item missing was the main course of the meal. Why is the item listed on their app if they do not have any stock?!? Clearly need some upgrades in their managing. Another item I ordered in this same order was bread, and to my surprise they decided to place the bread at the bottom of the bag, so when I received my groceries it was all mashed up. Big thumbs up for having a 1 star service. I would highly recommend using another app instead of Gorillas. Lack of reliability, and very bad managing. Therefore, I grant them 1 star.

pfffsvbs, Jan 25, 2022

Hassle

First time using the app. I put in an order, and was reservedly excited about quick grocery delivery from a smaller company that seems to pay attention to a lot of the little details (local sourcing, good app design, etc). My order arrived quickly, but there was a surprise substitution that I wouldn’t have said yes to (it wasn’t a big deal, but not ideal - you hope people will check with you. They gave me a note, which was nice I guess, but it took the choice out of my hands). Then I realized they hadn’t delivered the two bottles of wine I ordered. Drag. So I hopped on to chat with customer service, told them what the problem was, and mentioned that I didn’t really want the substitution that had been included, either. The guy I chatted with, Paul, was nice about it - he said he’d send someone with the substitution and also offered to credit me for the substitution. I’m glad I clarified that I wanted a refund instead, because I have now spent a full hour managing this grocery delivery (they recently delivered one of the two missing bottles of wine). I could have just gone shopping myself at this point, and there has been no attempt by Gorillas to make all the extra time and involvement and mess-ups worth my while. The guy on chat actually said “the least I can do is get you all the wine you paid for”. …that’s true. TL;DR I was excited to try Gorillas but it turns out they’re an app that does the least they can do, or sometimes less. Two stars.

probro2020, Jan 06, 2022

Accused of abuse and terrible customer service

I was accused of violating the terms and conditions because they assumed my family’s accounts were all owned by me. When I referred my family, they used the same email and payment method as me because we share this information. They even cancelled my order midway and took away my referral credits. When I emailed customer service and explained my situation, they didn’t believe me and started responding progressively ruder every time I refuted their accusations/concerns with evidence. Overall, this is a very strict, unworthy company with terrible customer service. I have never written a bad review, but I felt the need to after this truly disappointing and annoying experience. Later on, I also found way better delivery service apps than Gorillas with better deals.

roblox rewiew, Jun 19, 2022

Such a Life and Time Saver

I’ll say it - I hate grocery shopping. And because of that, I have wasted a lot of money of take out. Enter Gorillas.It’s so fast (usually under 20 minutes) and there is a huge selection of food (plus home and pet supplies). They have local city food options as well, which I really love. The delivery fee is like $1.50 which is crazy low for the level of service.I highly recommend this app to anyone in a hurry or anyone who doesn’t like grocery shopping! You get $20 off your first order of $25 or more anyway so why not try it - literally free food! ❤️My only suggestion to the Gorillas team would be more ready made meals - I live in an area that has “Snap Kitchen” which is great, but it’s often sold out and has limited options. Love you guys.

sick of shopping, Jan 21, 2022

Description

FRESH GROCERIES & FOOD DELIVERED TO YOUR DOOR IN MINUTES. 1,000+ PRODUCTS AT RETAIL PRICES. We are Gorillas and we are on a mission to change the way that you do groceries. We believe that in a world where we have the technology to go to the moon, grocery shopping has to be radically faster and much more convenient!

And the best thing is: we deliver at retail prices. Choose from a wide selection of products including fresh fruits, vegetables, dairy, vegan items and refreshing drinks. We aim to be faster than you! WHY GORILLAS? ► Fast Delivery: Our rider crew is full-time and delivers your order within minutes! ► 1,000+ Products: Order anything you can find in your local supermarket. Choose from 1,000+ products. ► Easy Payment: Pay easily using all major credit cards, PayPal, Apple Pay and Google Pay. ► Retail Prices: All of our products are at retail prices! ► Contactless delivery: You have the option to have our rider leave your order at your doorstep. WHAT PRODUCTS DO WE DELIVER? ► Fruits & Veggies: Apples, bananas, avocados, oranges, lemons, limes and more. ► Bakery: Bagels, bread, rolls, wraps, and buns. ► Dairy & Eggs: Milk, eggs, yogurt, butter, cheese products. ► Meat & Fish: Steaks, chicken breast, burger patties and more. ► Deli: Cooked meats, charcuterie, sausages. ► Drinks: Seltzer, kombucha, energy drinks, juices, flavored water. ► Ice Cream: Pints, sandwiches, and dairy-free bars. ► Breakfast: Cereals, eggs, bread, jam, and oats. ► Frozen: Frozen ready meals, frozen pizza and more. ► Sweets & Snacks: crackers, nuts, hummus, popcorn, chips, and salsa ► Vegan & Vegetarian: Milk alternatives, meat alternatives, plant-based nuggets. ► Baby Products: Baby formula, baby food, diapers, wipes, baby care products. ► Toiletries: Vitamins, medicine, sexual wellness, oral care, hair care, first aid, menstrual care, soap and sanitizers. ► Household Items: Cleaning supplies, laundry products, tissues, dishwashing. HOW DOES IT WORK? 1. Download our App 2. Add your favorite products to the cart 3. Place your order 4. Enjoy groceries at your door in minutes From Gorillas with love