Weee! #1 Asian Grocery App

Name: Weee! #1 Asian Grocery App
Rating: 4.71742 (57368 reviews)

Food & Drink

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Weee! #1 Asian Grocery App

Food & Drink

4.7

57.4K ratings

Age Rating

Seller

WEEE INC. WHICH WILL DO BUSINESS IN CALIFORNIA AS SAYWEEE.COM

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User Reviews for Weee! #1 Asian Grocery App

dysfunctional system

This isn’t about the app so much as about the service. I haven’t used the app much, except when I downloaded it because I couldn’t get any information on my order otherwise. I really wanted Weee! to succeed, but I think they still have some issues to work out. My first delivery went fine, but for the second, I was never notified when my order was delivered (only that it was out for delivery). I was trying to track it on the website, but there was no information, so after a few hours I downloaded the app. Turns out it had been sitting downstairs for 3 hours! It’s an unsecured location and my groceries need refrigeration; what kind of grocery service doesn’t notify upon delivery? I contacted customer service and they informed me that they send out text messages when orders are delivered, and did not respond to my reply saying that I did not receive the correct text message. Not sure if it was an IT error or a person error, but since they won’t even admit it happened, I have no reason to believe it won’t happen again.

C0rnMuff1n, Jan 08, 2021

This is real even it seems too good to be true

I moved to an area far away for Asian community. The price of items on Weee! are not higher than in store or even cheaper. There are rare items that I used to hunt with a lot of effort. There are frozen and fresh vegetable items. They could ship to me with free shipping cost on me, and the shipping time is 1 or 2 days. It’s too good to be true, so it took me many months doubting Weee! and ignoring the app. But I decided to try finally, and today the first package was delivered. Oh my gosh, the items were packed so carefully, neatly and lovely. All of the things I ordered was really here. How could Weee! do this and earn profit, I don’t know. It’s unbelievable! I just can say many thanks to Weee! and the good kind employees who packed the items and delivered. I am a huge fan now!

Camvu, Feb 13, 2022

Love the new "my coupon" feature

The app has been improved a lot compared 1 year ago. I feel excited to have fresh produce and seafoods delivered directly to my house in Bay area. It seems that the company provides limit-time purchase with specific products in great discount every day. I also like the new “ my coupon” feature. I can use the credits given by the company to make a purchase directly. They also bring the restaurant meals as the new choices to the app. I don’t need to visit the local supermarket which saves me a lot of time. I’ve heard some areas can receive 3 times delivery per week, mine (Evergreen) is only 1 time per week so far, when will you increase the delivery frequency here?

Ceci_xixi, Jan 11, 2018

Terrible Delivery & Customer Service

Ordered a bunch of of times from them in NYC with no issue but I tried to get a delivery to my sister’s apartment in LA and the driver never delivered the package but marked it as delivered in the app. He called but he didn’t speak any English so he couldn’t communicate with my sister and drove away without delivering the package and then lied about it in the app. I tried calling customer service and questioned them about their poor delivery service they tried to make it seem like it was our fault… I told them it was unprofessional to mark the order as delivered when it wasn’t and the employee gave me some incoherent response. They obviously don’t have any customer service training…. They even sent me a rude email with a “warm tip” about “being home for the delivery next time” We were home! Your delivery driver is just poor at communicating and is incompetent. They told me they can’t deliver the item the next day either….A delivery service with such a impractical delivery set-up and bad employees is bound to fail. It’s not about the money, this company clearly doesn’t have a clue about customer service and it’s offensive

chewyish, Jan 25, 2022

Consistently awesome

I only recently started using Weee after quarantine in March. The first time we ordered, food did not arrive until after 9pm and we were extremely disappointed as it was a restaurant bundle and we were counting on it to be dinner. However, we do live in an area that probably has less Weee users and I’m guessing the driver did not anticipate how far out in the *boonies* we live. After that, we have consistently received our food between 12-4 pm, the earliest was before 12pm. I order weekly to biweekly, and I tip generously in double digits on account of how far the driver has to drive, regardless of how much I order. (Bc lets face it, I order from them bc I don’t want to risk my health or drive 40-60 minutes to the nearest Asian supermarket). Refund request are easy- just a few push of a buttons and I have never had an issue. Sometimes I’m missing an item or two bc the inventory ran out- I can just ask for a refund if they didn’t already issue it automatically. If item is less than satisfactory, refunds can be issued as well. Produce and meats is, for most part, very fresh and comes in great shape. Sometimes you get a dud- but its the same ordering from any online grocery service or even buying fruit yourself in person- sometimes even though fruit looks beautiful and is heavy, it just tastes awful. So I think people should not be expecting 100%- at 90%, I’m pretty happy I don’t need to go out to get the food I want.

Cloudryder9, Oct 14, 2020

Useful and gets the groceries you need when living in the city

The prices on the app are very fair, and you get free delivery over $35. Which actually turns out to be a good amount of food because the produce prices are so good on here. They can schedule your delivery within two days, and I’ve never had any issues with delays or bad or missing items. I wish they had more inventory (sometimes missing miso, more frozen dim sum please, more sauces please ie. different sesame oil or sushi vinegar), but it does have the basics that you mostly need. They do a good job. Could be improved, but still very useful when you live in a traffic filled city and the nearest oriental market is 1 hour or more away from you.

Ellaphents, Oct 01, 2021

Rotten food

How is it that sayweee has absolutely no Google reviews? Okay so my last order came with mold on the string beans. I’m talking fuzzy mold. I’m talking visible through the clear bag it was packaged in! My basil was all rotten. There were no useful leaves at all. You have to be an idiot to pack that up and ship it out. Please do not think those 75 percent off items are a deal. The higher the percent off the closer the expiration date. Not to mention you have to buy those items in bulk. Three or more. Go try it. Add it to your cart and watch it say you have to buy three or more. It’s your responsibility to clear their shelves. Like what? It seems as though that also goes for regular priced items under two dollars. Let’s get to their frozen goods. The pork in particular. I’ve bought ground pork, thinly sliced pork and pork belly slices. They all have an overwhelming smell of pig. Nothing like the pork you get in normal supermarkets. I mean I can let a normal pork chop bought from a supermarket go bad and it still won’t smell as bad as their fresh pork. I was almost under the impression they were selling bad pork as well. It just looked to fresh. It was really pink. So it’s either no good like the rest of the stuff or boar taint. Look it up. It is absolutely disgusting. I’ve actually had enough. I’m reportng them to both my state attorney generals office as well as ISD. They shouldn’t be in business.

FuturegalaxyIIISowner, Oct 05, 2022

Why are the East Asian sections highlighted more?

Now I’ll start off by saying that I haven’t ordered anything yet from this app, so I won’t rate too harshly. I just wanted to mention the lack of representation on this app and on their social media accounts. Starting off with the app itself, it seems that the only foods that are really focused on are the East Asian foods. As an Indian girl, I got so excited to see other Asian cuisines, such as those from India, the Philippines, and Vietnam, get highlighted as well, since I feel like that’s rarely ever the case. However, my excitement turned to disappointment pretty quickly when I found how limiting the Indian section was compared to the Japanese and Korean sections. Going through the Southeast Asian cuisines I ran into the same problem. It just irks me to see this because of the already limited representation that south asians and southeast asians get in the media. Now of course it’s important for East Asians to have representation too, especially with the horrible ways in which they have been treated ever since the pandemic, but since weee advertises the diverse collection on their app, it seems shady and insincere for them not to commit fully to that diversity. To give them some credit, they have been pretty good about posting for latino heritage month, and the Mexican section on the app seems to be doing a lot better than the South and Southeast Asian sections, but it still doesn’t hold a candle to the East Asian selec

Harry Potter nerd girl, Sep 24, 2022

Disappointing - Food Delivery

I would not recommend anyone to use this for food delivery service. First, the time range of delivery was too wide, from 3-7PM the next day, that it’s really hard to plan your dinner if you have a gathering to organize. While my delivery was in progress, I could not see where the driver was at and changed estimated delivery time multiple times. My delivery was two hours later than the original estimate time. Secondly, I don’t think they use temperature controlled containers to protect the food. by the time the food arrive, all went cold that I had to warm up dish by dish while my family and friends were waiting. Thirdly, when I called the customer service, the representative told me the delay was due to the driver drove off the track. I don’t think that’s professional at all so they need better training of their drivers. In general, all I can say is no wonder there’s no charge of delivery fees and this is a lesson that I’ve learned for being cheap.

Lazyangie, Sep 11, 2021

Used to love/ Won’t use anymore

I used to love using Weee and never had an issue, until… I had an issue and had to reach out to Customer Service! Their customer service is the worst and you can tell that customer satisfaction means nothing to them. I accidentally placed an order to my old address. It had been awhile since I used Weee and interim. I moved an hour away from my previous address. When I realized the mistake, I reached out to them. They literally told me that I’ll have to drive back to my old address (that I no longer live at or have access to) and pick it up! That was the only solution provided and no other options offered! On top of that no refund is offered. So I’m paying for products that I didn’t even receive. Recommendations: Change the order form to not automatically collect the address in the customers account(in the event that the customer has not updated it) and allow the customer to fill in their mailing address manually so they can have it shipped where they need it shipped. Leave the shipping address section blank like every other company does.

Maloaug, Feb 24, 2023

Description

Welcome to the largest Asian grocery store in North America, where you can explore delicious and hard-to-find items from all over the world. Shop fresh vegetables, fruits, meats, seafood, snacks, spices, beverages and more. Our diverse selection of everyday essentials and unique global foods will spark memories of home and inspire your next exciting food adventure.

Featured in the New York Times, Wall Street Journal, TechCrunch, Bon Appétit, The Kitchn, Thrillist, Saveur, and Eat This! Not That. MULTI-ETHNIC ASSORTMENT Shop a diverse assortment of fresh produce, meat, seafood, frozen, snacks, beverages, and more. We proudly feature everyday essentials and unique, hard-to-find foods from around the world — like Chinese dumplings, Korean ramen, Japanese cheesecake, Vietnamese coffee, Filipino ube snacks and Indian spices. And we’re adding new items every week! AFFORDABLE PRICES Weee! sources products directly to reduce middleman costs. We pass along these savings to you. Discover everyday low prices that are competitive with prices at the store. LOCAL & NATIONWIDE DELIVERY We offer next-day, local delivery in most major metropolitan areas. We also ship coast to coast (contiguous 48 states). Track your delivery in real-time on our app. NO SUBSCRIPTIONS REQUIRED You don’t need a subscription to shop with us. Enjoy all the benefits without paying extra. FRESHNESS GUARANTEE Bruised bananas? We guarantee risk-free freshness. If you receive something you’re unhappy with, simply request a refund directly from our app. JOIN THE WEEE! COMMUNITY We’re more than a store, we’re a foodie party with friends from all over the world — and everything’s on the menu! Our growing community is full of food lovers sharing their favorite eats and recipes. Discover new flavors, new dishes, and new connections. Free to join. SHARE & SAVE Earn Weee! Points when you share your order and friends or family use your link. The more you share, the more you can save. Want to see a specific item on Weee!? Share it with us at [email protected].