Yamibuy: Asian Grocery & Goods

Name: Yamibuy: Asian Grocery & Goods
Rating: 4.8872 (42309 reviews)

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Yamibuy: Asian Grocery & Goods

Shopping

4.9

42.3K ratings

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Seller

Transocean Resources Management Inc.

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User Reviews for Yamibuy: Asian Grocery & Goods

SCAM! They will take the money and products will never arrive.

For the record, I do believe they are sending the products out. But I live in SoCal and they deliver your order using 7-Hr Express. I received my first order just fine. Then the second and the third never arrived, on which I spent $140. They NEVER arrived. Driver will take a picture of the order in the locker but leave the locker empty or s/he will take a picture of random boxes in the mail room and mark them as delivered. When I contacted customer service, they kept saying…”but the picture!!” So what are you saying, that I am lying about never getting what I PAID for? Maybe you will have better experience if you’re out of state, but don’t be surprised if the driver keeps all your stuff if you live in SoCal. And customer service won’t help you because “..the picture!!” They will also SAY they will email you with follow-up. They won’t. You won’t hear from them. I reported Yami to my credit card company and deleted the app.

Graceeeeeeeeeeeeeeew, Aug 22, 2022

Well Packaged, Good Quality

Prices are very reasonable and shipping is very fast. Items go out of stock very fast though but I understand how popular yamibuy has gotten. I especially appreciate how much care goes into packaging and shipping. I have purchased from here several times and each time my items arrive perfectly without damage. This means a lot to me because I shop online a lot and can’t say the same about other businesses.

iuuyrr, Feb 12, 2021

The customer service is great!!

Normally I never write a review for an app, but Yamibuy’s customer service is just extraordinary! My package did not arrive and when I asked for a refund I was expecting some push back or delay as is the case with a lot of other companies right now given the Covid. However, the refund came back in just 2 business days. They are really putting the customers first. I would recommend this app to all my friends even if they don’t usually buy Asian foods, the experience is simply great! Keep it up Yamibuy!

jackiejackie017, Oct 21, 2020

A little disappointing

There is definitely really good customer service but I just made my first (and only) order and despite the advertising I’ve seen about fast delivery, it took a week for them to ship it. Once I did receive my order, there were a couple of items that were expired and others I had to use quicker than I would normally have, if I’d actually have gone to an Asian market. I thought this would be a convenient experience but I’ll drive to get my groceries. It’s a nice idea though.

Jen & Landon, Apr 25, 2022

Be aware of their scam discount

Right now they are having a 20% off discount if you order through their app. It is a disgusting scam that lure you to download their app. They will send you an e-mail say your payment info failed their system verification once you complete your order. They ask a photo of your credit and passport/drivers license in order to verify your payment or your order will be cancelled. I bet most people would choose to not send them such private information and let the order get cancelled. That's exactly what yamibuy want. Lure people download their app so they can send you push notification and collect your data on the background without even willing to give that 20% discount.

lurenfen, Aug 25, 2020

They send you expired food

I bought a lot of Japanese snacks. Most of them were Japanese but some were Korean or Chinese knock offs. So they false advertise. Also the expiration date on some items are like 6 months in the past and they claim these are production dates. If those are production dates I have some items that are from the future. Customer service will reject return claims even if it’s an expired item for less than 3 dollars. I would be careful of shopping here. I’m going to stick to other sites, even the BBB has this place rated a F. This should of been a clear indicator of not giving them business. Key take away: -A lot of expired food or close to expiring food -poor customer service, will not help to correct their wrong -false advertisement of saying “Japanese” when it’s some are knock off from china/Korea. -food comes looking nasty. -they use fedex(not a fan) -Quick delivery

Master Alice, Oct 18, 2022

Wonderful products but some issue with the latest app update

First of all, Yami is definitely a five-star service!!! Love the products I bought from Yami! However, I’ve been encountering issues since I updated the app last week — all the banner ads and top selling list on the landing page won’t return any content after clicking but just blank pages. Hope it can be fixed in the next update soon!

ontheway20, Jun 07, 2020

Worst customer Service

There were 4 days that I didn’t receive any delivery information updated after the web page showed they already sent the package. They said that the cause was FedEx because they lost the package (fedex showed that they are still waiting for the package). Then they told me that FedEx found it, but I saw FedEx just received the package. They are a group of liars, and trying to make other people take the blame. It has been almost 10 days, and the pending delivery date is still not updated. They just told me to correct my contact information. I don’t understand what they are doing, they are trying to let me take the responsibility now. My information is correct and I’ve used it a lot of times. Run!

SRong333, Jul 25, 2023

Customer service sometimes doesn’t come through

Yes. I’m leaving this review because I just had a terrible experience with customer service and am very upset. Overall, Yami has been my life saver for many times as a Chinese living abroad. Oftentimes, there customer service is good. But there had been repeated problems regarding payment authorization that just adds a lot of unnecessary steps and frustration. On top of that, the customer service was very unhelpful and got a bit argumentative when I was providing the feedback. So use at your own discretion. Overall I’d recommend but can’t give 5 stars.

WatchOSuser, May 07, 2021

Beware!!!

My first order with them was great, but my second order is where they cheated me. I ordered strawberry milk tea that’s $5.99 per pack. I ordered 6 packs and they only sent me 1. They didn’t refund my money for the other 5 that they didn’t send. You can’t call customer service because no one answers. You can do a live chat because there’s always a que, and they always just end the chat anyways, and they don’t seem to respond to emails. Sad because what I thought was great, and recommended to family and friends is not what I thought. Now I have to tell them all to delete the app.

Xtc.pill, May 14, 2020

Description

Launched in California and inspired by all of Asia, Yami (also known as Yamibuy) makes it easy to explore exciting flavors and popular items from all over the region. We are the largest online retailer for authentic Asian snacks, beverages, groceries, cosmetics, apparel, electronics, kitchen and home goods in North America. Our wide selection is curated from Japan, South Korea, Thailand, China, Singapore, Malaysia, and many other Asian countries.

Discover delicious treats, latest beauty trends, unique electronic gadgets, and more through our app which is designed to let you conveniently shop anytime and anywhere. Yami was named Inc. Magazine’s fastest growing start-up on the ”Inc. 500 List,” and has also been praised by Eater, TechCrunch, Yahoo, CNBC, Bloomberg Businessweek, as well as many others. Download our app now to get a discount off your first order! Plus enjoy free shipping on every Yami fulfilled order over $49. Contact Us: Phone: 1-800-407-9710 Email: [email protected] Website: https://www.yamibuy.com