Icon Fantuan Delivery - 饭团外卖

Fantuan Delivery - 饭团外卖

  • Food & Drink
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Fantuan Delivery - 饭团外卖

  • Food & Drink
4
5.2K ratings
Age Rating

12+

View in App Store

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User Reviews for Fantuan Delivery - 饭团外卖

1
Disappointed

The customer service and the delivery service is horrible. They took 85 minute for a 25 minute order. So I ordered from a nearby location that’s only a 10 minute walk from my location. The order was placed around 10:50pm and it shows that it’s going to arrive at 12:10am. But I ordered it anyway since I know it’s 20min max for the order to be ready. And after 55 minutes, I still haven’t receive my order. The app shows that it’s still preparing my food. So I called the restaurant and the waitress states that all food from this app are picked up already. I waited another 10 minutes to contact the customer service. All they say is that the order’s arrival time is 12:10, it’s not time yet, and they’ll “try” to contact the delivery man. Which is “extremely helpfully”. Finally, at 12:08, I still haven’t receive my order. But I do see where the deliveryman is located now. The opposite direction of me and the restaurant. Apparently he’s doing multiple orders at a time. His location just appeared, because he just clicked on the delivery button and its going to look like he just picked up my order. The order arrive at 12:15. The food is lukewarm and soggy. The paper bag is also tearing apart due to the steam of the food. I wouldn’t have place the order through the app if I knew that I have to go through so much trouble when ordering straight from the store is much more convenient.

34687870, Jun 21, 2021
1
Useless and possible mentally challenged Wechat customer service team

They doesn’t seem to understand what they are doing. When it first launch in chicago I thought they are going to do better than recipo Chowbus or hungry panda since they are going down hill; but Fantuan give a whole new low to Chinese owner appsI waited 2 hrs to have my order taken by driver, not 2hour for delivery, but 2hours to arrange me a driver.We I asked about the delivery arrangement, their customer service kept saying the restaurant is running behind, the driver is almost there which is just not true.They also established a Wechat customer team and the host called 饭宝宝 I assume is logged in with multiple people; but the one removed me from that chat seems mentally challenged. There are people who are talking about going to order together and also a shop owner asking about if they should pay for the delivery guy for Cash orders. I only just said “yes if the delivery person is taking cash from the customer upon delivery I suppose the shop owner should take cash from the delivery person,” and to be sure I also said “you should make sure because I don’t work for this app, I just think that make sense” Then I got removed from the group chat on the ground of I should not talk about other APP. I guess the 饭宝宝 person assume we are ordering with other APP? which not only not ture but also what if we are using other APPs? If you don’t take other APP user you got No Users.

ChelseaWang777, Oct 06, 2020
1
Disappointed

I had an order about 2 weeks ago. In the beginning they were really patient - The items online for that restaurant wasn’t updated, so they called me three times to revise my order. This results a delay for my food to be delivered, but I had an OK meal. Then I found out my drinks were missing and 1 item was completely wrong. I wanted to report that, but the customer service section on the phone kept glitching. I don’t see any phone number so I called the number that called me earlier back. They picked up and I explained the situation, and then they said they could ask the restaurant to redeliver. By that time it was almost 10pm, so I didn’t want that option. Then they said they could give me a coupon, which I refused because I don’t know if I’m going to use this app again. We went back and forth and they agreed to give me a refund for $19 plus a $8 coupon. I was happy with this decision, yet I haven’t never received my refund. The only thing I got was a $8 coupon. I thought this would be my new favorite app since this is such a great chance for me to eat Chinese food, yet their customer service and even app design can’t compete with Ubereats or Seamless yet.

Foodisrealltimportant, Oct 30, 2019
1
NEVER RECEIVED MY FOOD

Pretty sure this app and service is still in beta and trying to iron out the kinks, but they shouldn’t confirm orders they are unable to fulfill then. I ordered some pizza through google and this app is what popped up as the way for me to order delivery. Once the order was placed the restaurant confirmed it and that’s where my pizza sat for the rest of the night and is still probably sitting. A delivery driver was never assigned to my order and there’s no way for me to contact customer service. The help button only allows me to look at answers for general questions. It was a late night pizza order and this app does advertise to be an Asian food delivery company, but again then don’t say you are open to accept an order that you aren’t able to fulfill. I’m in New York City so I have a hard time believing if they’re unable to find delivery drivers here, there’s no way they can find delivery drivers elsewhere. I will be disputing the charge with my cc company since there’s no way for me to ask for a refund on their app.

hlazzzzzzz, Jun 03, 2023
1
Needs work on Translation and verifying Merchants

worst customer service ever! Never want to resolve anything and always dodge the questions I have regarding a fake merchant trying to be a store I originally want to order from! They never verify the merchants info and fact-check the actual English name translation of a merchant store before putting it out on the app. I was left confused and troubled in the middle of my lunch break trying to order from Meet Fresh (which turns out to be a store pretending to be a Meet Fresh or a way to deceived people) and when I came to pick up my food in actual Meet Fresh (the only branch in my area of Flushing, Queens) they were saying that the store I ordered from is pretending to be them. How is that even possible? Like are there no team in ensuring that all merchant info is correct and true before publishing it on the app? I believe this is Fantuan’s fault in letting such an inconvenience and participating in deceitful and ruthless practice! Do better!

Ho156826gii, Apr 14, 2022
1
Entire (11 item) order was wrong

There apparently was a bug in the system that took out only one part (toppings) of every single order of boba placed. For whatever reason it still showed the sweetness and ice level. So we got 11 orders of boba/grass jelly drinks with none of the boba or grass jelly in them. After going back and forth with customer service and the boba place, finally got the order redone almost 2 hours later. They originally just wanted to refund us for the price of the boba when I also paid $12 in fees and tip. There’s no way to alter drivers tip and it’s a percentage starting at 13%. We end up paying $90 and their original solution was to just refund us the $0.55 for each boba order?! When EVERY SINGLE ORDER was wrong and no one was happy with their drink. Since we were splitting the price of the order, I had screen shots showing that I put everything in correctly. After talking to customer service the order history reflected all the drinks without the toppings..as if I put it in incorrectly in the first place but I have the receipts to show otherwise. Very suspect and completely unethical. I’m glad that customer service eventually understood where I was coming from which is why for their sake a one star is the lowest rating and all I would have given. But if this wasn’t fixed it would have been zero stars.

Kayli96, Sep 26, 2020
1
Not convenient

I like the amount of asian food this app have but the driver and the customer service is ridiculous. First of all if chinese is not ur language, then dont even bother to use the app. Theres no way you can communicate with the driver. There is english customer service but really they dont care about ur complain. They will just give u a coupon to stop u from complaining but nothing else will be done. Every time i have my food deliver, they can never find the store which i do not understand because the address is Walgreens how can you not find the store. And everytime i will have to walk out to grab my food. This is not a problem if TIPS IS NOT REQUIRED. However, the lowest amount of tip u can apply is by percentage (10%). This app will charge you service fee and require u to pay tips. It is definitely ripping u off. With the way the driver deliver your food, and you still have to pay them tips. That is not reasonable. I would not recommend this app.

kohydjgyc, Jul 03, 2021
1
Very bad customer service

I ordered food with this app three times a day and usually there is no problem at all. But today when I am ordering hot pot from San Gabriel Valley I received a call three minutes after I placed my order saying that one of the item that I ordered is out of stock. I asked the representative whether she’s from the restaurant or from Fantuan, she said she’s from the carrier and I ask can I just cancel the order because I really want the particular place of meat that’s sold out at that restaurant and I can just get it somewhere else. She said she have to ask the restaurant. However, it was only after 30 seconds later she told me that the food is already prepared by the restaurant and it is already non refundable. It sound absurd because I’ve been ordering take out for so long and it’s only been 3 mins and she’s telling me that the food is prepared and they are not able to refund anything. I did not know what to say over the phone because the representative knows nothing but to apologize and all I need is a refund not sorry. I have to pay 20 for the delivery fee and 130 for the rest of the food, and I am not sure I am going to keep using this app if this issue is not resolved.

Listy Gao, Oct 29, 2021
1
Negative customer service that shifts blame on the customer

I have never encountered a more ridiculous customer service nor absurd logic. I used to live at an address, but because one particular delivery person doesn’t know English and the always gets the address wrong, the customer service added some sort of note to my address. After moving to a new place, my first delivery went smooth. The second time I ordered, my food was delivered to my old address. I contacted CS to understand why my deliver was an hour late and they told me because it went to the wrong address then tried by blame it on me in a number of ways including not contacting CS to delete a back-end note I can’t even see from my end and therefore had no way to know it existed. First off, your product manager is incompetent for tying note logic to customer as opposed to address, people move. Second, your delivery driver is incompetent for not contacting to confirm address when the address I entered it completely different from whatever note they saw. Third, your operation is incompetent for having contacted me and still delivered to the wrong address - where did your communication break down internally. Last, your CS is incompetent and in addition outrageous for blaming me for not contacting to delete something I didn’t know existed instead of actually doing your job and provide customer service.

LittleC5, Jun 21, 2021
1
Service is ridiculously bad

The app was able to cover almost all the Chinese restaurants in the area. But, they force to charge you various extra fees. For example, if you would worded $30, there’s an additions charges the order will come out to be $45. There’s service fees, forced charge of tip at least 12%, delivery fee, and distance fees. Well, it’s ok to charge tip but at least provide good customer services. I got Covid, I’m didn’t feel well that’s why I order food. The delivery guy refuse to deliver my food to my door, the reason was cause he have many food to delivery. Well, the restaurant that I order my food was literally 5 min away from my house. The app forced to charge me $10 tip, and the guy wouldn’t even deliver the food to my door step. He was being really rude and doesn’t have any manners when he call me. He say he will not deliver my food to my door, he say come down and pick it up yourself. If I could leave my door, then what’s the point of ordering the food. And it’s not my business that you have many delivery to deliver behind my order. It’s not my responsibility, it’s your job not mine. Don’t waste your time, don’t download the app.

maplechen0207, Jan 07, 2022

Description

The Best Asian Food Delivery! --- Fantuan delivery offers the largest selection of your favourite Asian restaurants and all other local favourite cuisines delivered to your door, anytime and anywhere. 【Fantuan Delivery & Pick-up 】 Bringing the taste of authentic Asian cuisines to your door. Browse from hundreds of local restaurants to traditional Asian restaurants in your city. Unsure of what to eat tonight?

Let Fantuan help filter the restaurants you crave. Promotions: Enjoy new promotions everyday and coupon codes to help you save. Self Pick-up: Order on our app and pick-up meals at restaurants. Eliminate wait times, and enjoy further savings. (Enjoy 10% OFF Pick-up orders, No delivery fees, No tips, No transaction fee.) Exclusive Restaurants: Find restaurants exclusive to Fantuan Restaurants Partners include: Haidilao Hotpot, Coco bubble tea, Sharetea, Dinesty, Church’s Chicken, Subway, Me+Crepe, Old Xian, and more. BBQ, hotpot, dumpling, dimsum, bubble tea, brunch, cake… 【Additional Service】 Fantuan Errands Need to deliver a parcel and don’t have the time to do it yourself? Or need to buy something from the supermarket but too lazy to leave the home? Fantuan Errands is here to help! We can help you to deliver or collect parcels from: important documents, keys, flowers, etc.. just name it. We are here to help! TT Mart You can now order grocery and convenience store items on Fantuan! Unlimited selections of daily essentials, fresh produce, Asian popular snacks and more delivered to your door! Multiple Payment Methods visa/master/ApplePay/Paypal/Vemo/Cash/Alipay/WechatPay 【About Fantuan】 Fantuan was founded in Vancouver, Canada in 2014. With a mission of "life made easier", we are a technology company that provides a one-stop platform connecting people and their local community. Fantuan operates in major cities across Canada, the United States, Australia and the UK. As the world's leading life service platform, we enable our users to unlock access to the richness of their neighborhood and the city. From food and grocery delivery to convenience and daily deals, Fantuan is bringing communities closer together than ever before. Fantuan is also one of the Deloitte Canada Fast 50 companies. 【Contact】 Become a merchant partner: https://merchant.fantuanorder.com/ Become a driver: https://delivery.fantuan.ca/#/registration For order inquiry, please contact Canada: +1 7784022900 United States: +1 2134591886 Australia: +61 370678999 United Kingdom: +44 8000584061 For all other inquiries, please email: [email protected]

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