Social Bicycles

Name: Social Bicycles
Rating: 4.45964 (6231 reviews)

Travel

View in App Store

Social Bicycles

Travel

4.5

6.2K ratings

Age Rating

Seller

MobilityCloud Inc

View in App Store

Price Intelligence:

Average for the Travel category The most popular in-app price for the app

Grow your in-app revenue

while we take care of your subscription management.
Mobile SDK by Qonversion.

Learn more

Price Intelligence based on:

213,518

apps aggregated

8,172,290

in-app prices defined

main categories

In-App Purchase Price (Subscription or Non-Recurring)

vs. average for the Travel category, $, by region

Build, analyze, and grow in-app subscriptions

with the most powerful mobile SDK for subscriptions

Explore

User Reviews for Social Bicycles

If you can find a working bike, it’s OK.

Moved to a new place in town (Atlanta) with a Relay bike rack out front. First off, don’t try searching the App Store for “Relay.” For some reason the app and the name on the bike don’t match. Then, app shows 1 bike available at the rack. Bike is there. Won’t let me enter my full account number before freezing. After many many attempts, I walk to another rack 1 block south. App shows 1 bike available, rack actually has 4! #winning. Not so fast. NONE of the 4 bikes is functional after multiple attempts at each bike. I’m determined to try one of these darn bikes, so I walk to a rack 2 further blocks south. At this point, I’m just out for a stroll. Can’t find the “rack” indicated in the app, but I find a stand-alone Relay bike on a city bike rack. Lo and behold, it works!!! So, not sure I’ll try again, since it was such a pain to find a working bike, but the one I found was fine. I’ll do a scooter on a different app next time, or walk, or just go buy a bike. *sigh*

AlinAtlanta, Oct 12, 2018

Not User Friendly at All

I forgot the password for my account and every time I tried to resent it the website wouldn’t be up or they wouldn’t send the email to let me reset it. I wasn’t able to log into the online website or the app at all. I emailed their email inquiring for help and no one ever got back to me. Finally I got sick of waiting and called their help line and was able to reset password and log into my account. Then later on when I was halfway into my billing cycle I decided to cancel my subscription because I would be going out of town for a while and therefore would be able to ride one of the bikes. Now normally with subscription services like Netflix you can still use the service until your billing cycle runs out. I tried to use a bike the same day I canceled and was unable to do so, so I essentially lost money by unsubscribing.

Audrey Fallahaugh, Dec 09, 2018

Bike Network Good - App Serviceable

I got 3 days usage and about a dozen bike rides in.The app has all the basic features needed, but the downside is a complete refresh of the whole interface just about every time you look at it. (Imagine if Google/Apple maps reloaded your whole screen with a US-size map and then zoomed in every time you turned from one street to another).Showing locations of available bikes was good (as was their distribution). My success rate for actually unlocking a particular bike was just over 50% though (not clear if app or bike is to blame). When you find a bike/app/location that works, it works well, though, so try to dial that in and start/stop your trips there.

BoulderJ, Nov 01, 2019

How to connect over problems

I’ve had a number of problems with SoBi, most due to mechanical issues with locking or unlocking bikes. I had a problem today when I put a bike on HOLD and could not successfully get it out of HOLD. I contacted SoBi by e-mail once I found an address that might be relevant (it was my Registration acknowledgement) but I got a notification that my bike had been left out of a permitted station and would be charged $2 for having to pick it up. When I opened the app to respond and explain I could find no place to do so. I wish there was an easier way to resolve issues, like a hotline to call or an email address dedicated to problems.

GDT1000, Aug 30, 2018

Fraudulent Charges

I’ve been using this app to rent from the school fleet of bikes at OU. I’m always careful about locking the bike and logging out when I’m done, but sometimes it seems this is not recorded. I’ve noticed sometimes the console interface buttons don’t work and you have to enter commands multiple times. This has resulted in two errant charges on my account of about $30 for overages and trips that I did not incur. I called the support number the first time this happened in an attempt to correct the error, but was routed to a voicemail where I left a detailed message. Nobody ever returned my call, but instead charged my credit card. Now it has happened again. This time I’ve emailed support and am currently awaiting a response. I will not be using this service anymore and can’t recommend it to others. I will update this review with the results of my most recent attempt to contact support and get this resolved.

Jaguarshark08, Mar 13, 2018

Megan bike used today - Santa Monica

The numberThat you guys have on your app is very unhelpful, also the email that you provide on there that starts with info is an incorrect mailing address because I keep getting emails back saying that this email address is not active from mailer demon.I had locked my bike and my bike was still being used after I was home. It’s been really difficult to be in touch with someone and it’s really unfortunate that the two ways of contact that you have on your app are not reliable or don’t even work. This is the first time I used this app and I will never be using it again. I’m very disappointed and I’m going to call my bank and have them block any potential charges because I don’t trust this app at all.

Meganpapagelis, Jun 03, 2020

Great until...

So I was renting one of the bicycles last night and I attempted to put the bicycle on hold. As instructed to do I inserted he U Bar into the frame but the keypad proceeded to tell me that I inserted it incorrectly. When I tried to take the U Bar out of he frame, the U Bar was locked into place, but still displaying the try again screen. After I had tried calling for support and reporting the issue, I tried unsubscribing to see if it would let me force quit from using the bicycle, I tried logging out and logging back in, I tried seeing if I could rent a different bicycle to see if it will stop using the initial one and none of these worked. I think these sharing apps are great and I love that they give us a free hour of use everyday but I’m currently am still getting charged and I haven’t gotten a response (I tried both email and calling). If the App has a similar thing as Bird does and allows you to disable the bike you were using from your phone, then I don’t believe I would have this issue. Yes I understand that I need to put the U Bar back in place at a registered hub area but I wouldn’t mind getting charged a bit more for this feature instead of being continually charged for a broken bicycle

OUCommuter, Aug 21, 2018

Horrible

I'm a User Experience designer—meaning I design experiences on devices for a living—and I hadn't had a frustrating experience with an app in over a year... until I downloaded SoBi. You guys seriously need to send your product designers out to test this app themselves; the usability problems are so obvious that kids could probably fix them. The discoverability was an issue in and of itself, but I managed to get all the way to the payment screen, then inserted my credit card info correctly only to get a popup that said my information was wrong (but wouldn't tell me what information I needed to change). I gave up after multiple attempts, so my boyfriend downloaded the app and went through the whole onboarding process and then couldn't figure out the payment part either (same errors), so we just didn't rent the bikes. We were standing in the park on a nice sunny day, next to these available bikes we couldn't rent because your app is so bad. The worst part is this was our second attempt to rent those bikes. The first time, an entire rack of bikes was out of service: 10 bikes, not one could be used. Fix this experience for fudge's sake...

r.studart, Aug 14, 2018

Works if you can find a bike that's not in disrepair

Signed into the app easily enough and created an account. Here in Long Beach, CA there are stations everywhere which is great. However, at least half the bikes we tried were not functional in one way or another. The biggest pain is the keypads on the bikes are mostly old and entering account number and pin can be a frustrating and time consuming prospect. Because we are visiting we don't have time to get an RFID card. To properly rent a bike you have to find a station using the app, then approach the bike and see if the keypad lights up. Then you have see if the seat is adjustable, several bikes we found the stems were locked so tight we couldn't adjust them. Then you have to test the brakes and the shifter. Several bikes we found the shifters were busted. After the functional checks, then you get to fight with the keypad to enter the digits and you're on your way. When we found a working bike the price of the system is just right and it's super convenient with all the bike lanes and stations but it's too bad it's such a frustrating experience.

Redwoodtree, Oct 31, 2021

Horrible

You will be lucky if you find a bike that works. Also, don’t count on the map to show you where the bikes are located. I walked around for 30 minutes trying to find bikes where it said it was located. There was nothing to be found. Once I found some other bikes at another location, there were dysfunctional ones. I used the bike, put it on hold and returned to the bike. I took it off the hold and then looked at a map to orient myself to get where I needed to go. I saw a notification on my phone for a $5 fee for leaving the bike outside a hub. I was not leaving the bike outside the hub, I was about to ride it again. I decided it wasn’t worth the hassle. Horrible experience and I wouldn’t recommend. Try to bring your own bike.

vipassan.a, Aug 19, 2019

Description

Social Bicycles (SoBi) provides innovative bike share technology to municipal, university and private programs around the world. Find, reserve, ride, and return bicycles with ease. Our bikes are GPS enabled and can be rented with your smartphone.

You can return bicycles to hub locations or lock them to public bike racks for a small fee. Use our mobile app to: - Find bicycles using map - Create an account and pay through the app - Reserve bicycles wirelessly - Manage your account - Contact customer support Public programs powered by Social Bicycles: - SoBi Hamilton, Hamilton, ON, CA - SoBi Long Beach, NY - Coast Bike Share, Tampa, FL - GRID Bike Share, Phoenix, AZ - Juice Bike Share, Orlando, FL - Topeka Metro Bikes, Topeka, KS - Boise GreenBike, Boise, ID - University of Virginia UBike, Charlottesville, VA - Mountain Rides Bike Share, Ketchum, ID - Reddy Bike Share, Buffalo, NY - Breeze Bike Share, Santa Monica, CA - VeloGo, Ottawa, ON, CA - Share-A-Bull Bikes, University of South Florida, FL - Monash University, VIC, AU - Curtin University, VIC, AU - Bay Bike, San Mateo, CA - Long Beach Bike Share, Long Beach CA - Beverly Hills Bike Share, Beverly Hills, CA - WeHo Pedals, West Hollywood - BIKETOWN, Portland, OR - UHBikes, Cleveland, OH - Relay Bike Share, Atlanta, GA - Velonet, Czech Republic - Bruin Bike Share UCLA, CA - Bike Share Connect, Los Angeles, CA Social Bicycles (SoBi) integrates with the Health app to sync your bicycle trips. Enable integration in the Account tab.