Peter Pan Bus Lines

Name: Peter Pan Bus Lines
Rating: 2.16154 (130 reviews)

Travel

View in App Store

Peter Pan Bus Lines

Travel

2.2

130 ratings

Age Rating

Seller

Peter Pan Bus Lines, Inc

View in App Store

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User Reviews for Peter Pan Bus Lines

Cannot transfer tickets as promised

Website advertises the ability to change departure time of a ticket for a fee via app (otherwise only in-person at the Peter Pan ticket counter). Processing of my VISA payment for this (all info carefully and accurately entered) consistently failed, and I had no recourse but to purchase a second ticket manually. Useless, and one can't help but suspecting intentionally "broken".

amwkim, Aug 03, 2021

Seems to be broken during peak travel season

Came to the bus terminal and tried to load up my ticket. Neither the website (with the link from Peter Pan) nor the app (with my confirmation number and last name) can find my ticket. My guess is that it is broken because today (Sunday after Thanksgiving) is a peak travel day. That’s not really acceptable though and it is giving me some angst. I better get on my bus because I paid $91 for the ticket.

anonymous43643, Nov 28, 2021

Terrible!!!

This app was terrible. I was visiting family in Rhode Island and my grandmother tried to help me out by downloading the schedule for the Peter Pan bus after I changed my rental car drop off to providence airport instead of Boston Logan airport in an effort to avoid Boston traffic. The schedule online on their website showed the bus was departing the station every 30 minutes. I downloaded this app and the bus only showed it was leaving at 7am then 1pm, nothing else. Customer service was quick to call back (good job on the quick response but that was it lol) and explained the app was correct on the times. Whoever runs the website is incredibly misleading for posting bus times that DO NOT EXIST!! It felt like such a joke. I was charged for switching my car back to dropping it off at tue Boston Logan airport, I lost money for an error that was technically not my fault and I can’t get that back.

apeanutbutterfiend, Oct 05, 2022

Is this written for a mobile app?

You can book a trip but this mobile site is anything but mobile friendly. It seems to have been built with no updates 10 years ago and has not advanced with technology. The site goes off the page for the phone. The numbers run vertical rather than horizontal for spacing. There’s no numeric pads for entering numerical data, a standard QWERTY keyboard for email entering, it’s antiquated. And you cannot remain logged in or easily login after you’ve timed out. If I have to I’ll use it but it’s not at all ideal.

Bbg5602, Jun 14, 2022

Would be great if it kept you signed in

I downloaded this thinking it would be quicker to access my bus tickets rather than searching my email every time, but it’s actually saved no time due to the fact that I have to enter my email and password each time I open the app with no option to remember it. Useless really.

bgijvseuknxt, Oct 12, 2020

Terrible App

Since day one this app has been terrible to use. As many has experienced, there is long loading times from when you process a purchase or reschedule a ticket and then the app tends to crash. The app doesn’t fit to the screen of my phone. This app glitches a lot. Bottom line is, this app is unreliable. I recommend that you don’t use it. A work around to this if you must use Peter pan is that you can use the Wanderu App to purchase tickets for a peterpan bus line. It works so much better. I really do hope they update this app soon and work out the major kinks.

Bryan M94, Jul 28, 2022

Good but can be improved

The app works well. Its a smooth transition from page to page and everything is pretty clear and easy to use. However, I’m not sure if they just don’t have many trips available right now but the app continuously told me there were no trips available for my selection after selecting multiple different destinations as well as changing the base station. Overall though the app isn’t too bad and the mobile ticketing is cool.

Brykp, Aug 17, 2020

Buses are packed and masks are not required

I recently traveled from Boston to NYC on a Peter Pan bus and I felt so unsafe. The bus was practically full, so social distancing was impossible. And mask-wearing was no enforced AT ALL. Plenty of people walked onto the bus without wearing one and one person tried to sit next to me with no mask in sight. I asked if they had one and if they could put it on and they did, under their nose. I felt totally betrayed by Peter Pan Bus Lines and their total disregard for their customers’ safety in the middle of a global pandemic.

Destinee Cushing, Nov 12, 2020

Awful

If h could give this negative stars, I would. I’ve never written a negative review on an app before but that’s how truly awful this app is. When you enter your credit card info to reschedule a ticket, it takes forever to process and you get a white screen that takes forever to load, and no confirmation as to whether the ticket has actually rescheduled or not, but they still take the money out of your bank account! Amazing that in 2021 this major bus company has an app this bad. You are better off rescheduling at a counter or by phone, which is frankly archaic and inconvenient in this day and age.

jiji-its-me, Nov 23, 2021

What’s the point of this app?

Seriously what’s the point of this app besides to just highlight how far behind the times this company’s services and assets are? Just like it’s policies, this app is strictly coded to avoid you from reaching any source of resolution with your scheduled trips other than what you originally signed up for. I truly wonder how this company is ever going to stay afloat except by preying on those that are dependent on their service and have to reluctantly agree to the unfair terms and conditions, regardless of the situation the consumer may be in. I hope they change for the better for the sake of all those that are forced to use them or similar service providers.

Joe Hans, Sep 14, 2023

Description

Travel EXPRESS FOR LESS throughout the entire Northeast & Mid Atlantic with Peter Pan Bus Lines! Experience the convenience of purchasing your tickets on the go with our easy to use booking process. FEATURES: • Purchase Tickets • Search Schedules & Fares • Change Your Itinerary • Mobile Boarding • Find Bus Stop • Locate My Bus NOW AVAILABLE: Refundable Fares: Travel with the freedom of flexibility when you purchase a refundable ticket.

Travel plans change, no problem! Multipass: Traveling is easier and more affordable than ever with features designed for frequent riders. Select your route and purchase a multipass that is valid for 60 days. PERKS MEMBERS: Sign-in to your PERKS Rewards account, easily access all your trips and tickets in one convenient place called My Trips. You’ll see all of your upcoming trips, past trips and gain the ability to easily reschedule a trip if you need to. If you don't have a PERKS Rewards account, sign up now. It's free! • Search Upcoming Trips & Change Your Reservation • Quick Access to Mobile Boarding Pass • Earn, View and Redeem PERKS Rewards • Store Credit Cards for Faster Checkout Servicing Baltimore, Boston, Cape Cod, New York City, Philadelphia, Providence, Silver Spring, Washington D.C. & over 100 more locations throughout the Northeast and Mid-Atlantic. STAY CONNECTED: • Website: https://peterpanbus.com/ • Facebook: https://www.facebook.com/peterpanbuslines/ • Twitter: https://twitter.com/peterpanbus • Instagram: https://www.instagram.com/peterpanbus/ Customer Service Support: https://peterpanbus.com/requests For Peter Pan Charter requests: http://www.peterpancharters.com/