MBTA mTicket

Name: MBTA mTicket
Rating: 2.70588 (442 reviews)

Travel

View in App Store

MBTA mTicket

Travel

2.7

442 ratings

Age Rating

Seller

Massachusetts Bay Transportation Authority

View in App Store

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User Reviews for MBTA mTicket

Didn’t get my ticket after I paid. I need my money back

I just attempted to buy a weekend pass for $10 and I used Apple Pay. The app gave me a weird “wrong or invalid billing address”, which Apple Pay does not even require. I check my back account and the transaction went through but I didn’t get my ticket! The funny thing is that I read on the app review here that someone else had the very same problem but since it was over a year ago and the developer actually responded, I thought that it got fixed. Which clearly it did not!So two things: 1- PEOPLE BE AWARE AND STAY AWAY! 2- I will change (edit/update) my review ONLY when I get a refund, not just a response like “oh sorry to hear that...” I want actions, not a sympathy that cheats me. So if you guys still see this, it means that I didn’t did my refund NOR my ticket!I need my refund please. I don’t have time now to google how to report/reverse payments. and please don’t just say sorry for my inconvenience.. I need my refund. Thank you.

Amer.Dababneh, Jul 07, 2019

Coming soon to Apple Watch?

I love the mticket app! Its been such a convenient way to purchase & carry my commuter rail passes for work!!! The only hiccup I’ve had was the day I accidentally ran out the door & left my phone behind. I had to purchase a round trip ticket. Would have been really sweet to show my pass on the train using my apple watch! Hope that is coming soon?!

askhgrbalerihgf, Dec 31, 2018

Horrendous update

This used to be a fantastic app, but for some idiotic reason they removed the function that showed you the time your train was arriving in real time. Now you have to guess every morning because the trains are not on time each day. It creates extremely unnecessary stress. As I arrived to the station for a 7:53 train I found out only once there it is running 13 minutes late. Would have been nice to know this before I left my house. Bring back this function. I don’t get the point of this app without it.

ceceliahalpert, Oct 22, 2019

Works great

I was nervous to use this as my primary method of buying commuter rail tickets after seeing the negative reviews, but after weeks of use I haven’t experienced a single problem, not even a little glitch. I use this for commuting to and from work so for the app to not work for some reason would be a day ruiner. That being said, I have no complaints. I’ve downloaded tickets while doing a full sprint to catch the train and it’s been ready to go when it arrives. I can’t figure out how to see the live updates of trains on it, or maybe you just can’t do that through the app, but that’s not a significant drawback to me.

EMurray222, Jun 18, 2018

Transactions broken. Do not use!

I tried to give the app a try but it failed badly at the first use. I wanted to get a ticket and entered my credit card information to pay. The app refused the payment and complaint that the entered information is wrong. Two seconds later I got a confirmation message from my bank that the ticket price was charged **twice** to my credit card!!! There is no history about the failed transactions, I never got any ticket, and now they want me to pay twice for one ticket?! This is ridiculous. I don't know what the issue was but this is not acceptable.

Fritzn, Sep 16, 2017

Clean and Simple - Easy to Use

I’m not sure why so many people are having a hard time with this app. It’s simple and easy to use, just choose departure station and arrival station and what pass you want. The payment method is easy and it saves your payment info for next pass purchase. Would recommend.

H.chry, Oct 10, 2022

Working fine for me 👍

I see lots of negative comments. But for me it worked fine and i used couple of times. It is helpful to book the ticket at the last moment. Even we can book the ticket after boarding the train. No need to think about ticket and cash change when we onboard... But internet, Signal and Battery matters 😝

Kavishankar, Jul 27, 2019

Make sure to create an account

Customer service was so helpful and proactive as a new T user. Helped my plan out my commute and train times to make sure I didn’t mess anything up. Really knowledgeable. They said to make sure to create an account because there are much less “hiccups” and it’s easier for them to help you if you have an account

KelseyMarieT, Jul 21, 2023

No issues yet; would like to see Apple Wallet support

Contrary to the other negative ratings, I’ve had no issues buying tickets and getting on trains. The app has worked pretty seamlessly so far.However, it would be nice if they added Apple Wallet support for your tickets. I take Amtrak trains as well and have an Apple Watch and it’s extremely convenient to be able to simply open up Apple Wallet on my watch for the conductors to scan. I think that would be a nice addition to mTicket

Lazer220, May 26, 2021

Smooth and Useful

First time using the app, and everything went just fine. Pay with your card via the app, activate the ticket using the phone right before you board the train, and show the conductor the screen when he/she is checking tickets. Simple as that! No waiting in line! The only drawback is while buying a monthly pass, the app does not support use on the subway system - only the commuter rail. Well worth the download.

Omgitsbowtie, May 08, 2019

Description

Buy a ticket anywhere, anytime - in seconds. The Official MBTA mTicket App is like a ticket office in your pocket. Your smartphone is your ticket!

With the new MBTA mTicket App for Commuter Rail and Ferry, you can securely purchase MBTA Commuter Rail and Ferry Single Ride, Round-Trip, and 10 Ride tickets in seconds. Purchasing a ticket is easy: select your trip & ticket type, enter your payment card information and your smartphone is your ticket! Never lose your ticket again! Once you purchase your ticket, it will always stick in My Tickets. Need to replace your phone? No problem -- we can easily transfer any purchased ticket. Want to check your schedule or service updates? You can check schedules and T-Alerts right from inside the app! We are making the app better everyday! Let us know what you think at www.mbta.com/mticket Features: ● Secure ticket purchasing with your credit or debit card ● Your smartphone is your ticket ● Never worry about zones again -- just select your origin and destination to purchase ● Never lose your ticket -- tickets can be easily transferred if your phone is lost or stolen ● Check Commuter Rail schedules, maps, and service alerts ● Brand new offers from JustRide and the MBTA