Western Union Send Money Now

Name: Western Union Send Money Now
Rating: 4.80696 (665033 reviews)

Finance

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Western Union Send Money Now

Finance

4.8

665K ratings

Age Rating

Seller

The Western Union Company

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User Reviews for Western Union Send Money Now

Worst thing for higher transactions

I have been doing transfers since 3 years from Western Union and never saw a problem and that's why I have an extra 2 stars, unfortunately I can't give 0 stars. And now I made a bigger transaction and that is when all the problems started. Everytime I call a new time frame is provided. Need to beg for my own money to be available in my destination bank account. Such a waste of time. All my commitments I made because of the initial time frame given are reflecting back on me with penalties. I would suggest people to use other platforms for bigger transactions. Such a great lesson for a customer who is reliable with them since 3 years. Thanks for backing yourself Everytime with new timeframe. These guys are so intelligent, first they give destination county time zone for the money to be available, then they change to source country time zone, then they will give some random time in the morning, then some random time in the afternoon, again a random time in the night and now they ask me to wait for the end of the day. Didn't know I have to beg or make so many calls to ask for my money. Thanks for teaching me a lesson.

Akhil628, Mar 09, 2021

Editing issue of my profile

When setting up the profile of the account as a first time user of the previous version, I entered my nickname and after all said & done, I had realized that my full name was the ideal option as it has to match w my government issued ID for verification purposes. A day later I tried to Edit my profile to correct the name, but it didn’t let me and with that frustration, I quit using the app and instead switched to the alternative option of calling and paying in person at a register of a local business that offers WU service.More than once I had to call twice to speak to a Rep in person bc the Automated service didn’t get my full name nor my Receiver’s full name correctly. We have long names. However w/frequent use it was happening less often until I didn’t need to send money anymore. I’m giving 3 stars bc while I could never use the app on the other hand the concept and efficiency of service in the option of placing call via automated service-Agent & in person cashier, was relatively good. I upgraded to the latest version and will give it a try correcting my profile. If I can’t even do that & issue persists, I’ll get rid of this app.

Choir Singer, Feb 04, 2022

Update Your App

I have been trying to send money thru Western Union for almost a month now and still no luck. Apparently there’s a different site or app in every country. Like when you download this app, it automatically registers to United States so of course the default is USD and I can’t change it. Thing is, I am here in New Zealand. I asked for customer support. I did a live chat with their rep and good thing they provided me a link to open the new zealand site. I registered in the NZ app and was so happy when it changed to NZD. But! I couldn’t proceed to sending money because they only accept NZ drivers license and NZ issued passport as a valid document for identification. Like how about us who’s only here for a work visa? I don’t have those two docs. We just want to send money to our families back home. So please, I hope you can do something in your app or have a standard app for all. Where we have the option to select what currency we send and receive. And you should also recognize any valid passport from different countries coz not all living in one country are citizens there. Now I have no choice but use other apps.

Forusre, Jul 26, 2023

Doesn’t work

After multiple attempts to send money this app has not been successful even once. On the first two attempts WU indicated they needed more information, which was provided. The questions were intrusive but they were answered. E.g. How long have you known the recipient? Over a decade...but whether it is one day or a decade, it is not the business of Western Union. Despite providing answers to Western Union questions the transactions were cancelled by Western Union, and they refused to provide an explanation. The next transaction Western Union claims was stopped by the bank because there was an extra 0 in front of the account number. If there was a zero it did not come from the sender. Upon inquiry the bank referred recipient to WU. The next attempt was stopped by WU with a statement that additional information was needed from sender, and they were not able to contact senders cell phone. Sender’s phone did not show a call from WU and no voicemail was left. There appears to be no interest by WU in resolving this. Two customers known to each other for over a decade are totally unable to exchange a nominal amount of money between their two bank accounts using this App. From my perspective this App rates a total FAIL. I am at a loss to know how anyone is able to get satisfactory results from this App.

Frustrated completely by WU, Apr 19, 2021

UNBELIEVABLY FRUSTRATING!!

This is by far the worst experience I have ever had trying to send money… I tried to send $500 to my sister because she needed money for school clothes and supplies for my three nieces. I put all my information in and hit confirm to send. I then got a message saying I needed to verify some things, so I added my drivers license and everything they needed. I got a message saying “your transfer is under review this usually takes 30 minutes blah blah blah” a whole day goes by and it still said the same thing. It wouldn’t even let me try to send another one unless I canceled the first one!! Ok my sister really needs the money at this point so I cancel and try again. I GET THE SAME MESSAGE about the 30 min crap. I’m worried if I cancel it again and try to send a new transfer that i might mess something up. Another day goes by and nothing. I finally just went ahead and used a different platform but this is absolutely ridiculous!! The sole purpose of this app is to be able to transfer money so I’m really just confused and highly upset that I wasn’t able to and not only that there was no clear reason as to why it was happening I never got an email or anything. A complete waist of time and my sister had to wait almost a week and go buy school supplies the night before the first day of school because of this. I Will NEVER use WU again ever! Deleted the app and not looking back! ✌🏼

jayyyyy 92, Oct 03, 2021

Waste of time, they will ask extremely personal questions by phone. Takes hours.

Unbelievably it takes hours to complete a transaction, and that’s only after speaking to a representative who will ask you question after question about how you know the recipient, how long you’ve known the recipient, the nature of your relationship, what the money will be used for, on and on! Honestly it’s shocking. They seem to be assuming that either you or the person you’re sending money to (or both?) is a criminal or criminal enterprise. The woman from WU actually asked what kind of relationship we have, as if I was ordering a call girl. The woman I spoke to asked how long we’ve known each other, how and where we met, if it was a gift or loan, what it would be used for, if I ever had sex with the recipient and if there was a chance this person might be a prostitute!! In fact the person is my wife’s 91 year old aunt! After that I canceled the entire transaction. By the way I initiated the transfer three hours prior to receiving a phone call and email requiring all this. So the 30 minutes they quote is a lie. Just delete this app, there’s no reason why they need to know your detailed and extraordinarily private info or ask disgusting questions.

McG_onSax, Aug 06, 2019

NOT WORTH IT .

The first time I used it was no issue, I’ve send my mom money apparently she was blocked from the system I then proceeded to ask the lady from customer service if she was able to change the name of the receiver and she kept ignoring everything I said. I asked several times if it would be easier to just change the senders name like they usually do in store and she kept saying that they didn’t do that when in the app it clearly stated “call customer service “ to edit the name . I ended up getting a re-fund then proceeded to send my dad money none the less had another problem and called immediately just to get no answer it’s been the 14 time I call and have to go through all he options just to get to the point where it says “ hold in the line for a customer service representative “ and about 5 seconds later an operating talking another language pops up and the call is ended out of all 14 calls just one went through and had me waiting “a couple of minutes “ that turned into over a 30 minute wait just for them to never pick up . I then emailed them with the problem but said I would be contact within 24 hrs ! Are you serious ? But yet nothing ... I’ve called 3 different numbers of there so claimed 24& 24/7 hr customer service wich is a total bs . & here I am struggling just because apparently it would be cheaper and more convenient when u still end up paying more less the same thing .

MontoyaMontoya, Aug 31, 2019

not intutive

I wanted to update my new address and enter a new card. Life of me, I cold not do it in the app. I called for help and was told to create a new account altogether, which erased the past history. Now I could not enter the new card. Another help call and this time I was told that a new card can only be saved AFTER I have sent money, it could not be on file in advance, like all other companies I know of. This could have been clarified on the app page to save me the aggravation of repeated trials and phone calls. Finally I created a transaction but again a small box within the bank text message was missed. I only found out by calling the help line again to be told that there was no vestige of the transaction in their computer. Here I was, very cocer ed that if I repeat the process again , I may be duplicating the amount sent. Back to help call and finally resolved the issue. And may I remind you that I am no novice at creating on line payments. Honestly, would you call your app intutive?

much multani, Jun 04, 2020

The worse money transfer I have ever used.

This computer does nothing but manipulates and take advantage of people and their money for no apparent reason. I have sent money to Jamaica using the money transfer and they took two weeks to send my money back after I had to curse and act terrible. Then I tried sending another thousand using cash instead and in order to collect the money my sister had to cry tears to them for them to give her the thousand dollar. They will watch you starve and laugh at you. I tried another way to send the money by using my card for money pick up instead of transferring to her bank account and they sent the money back saying it couldn’t be delivered. There is no reason as to why but my guess would be 1,000 dollars is too much. But then my friend told me she had just sent $1,700 with no problem. I did the transaction on April 25 and they are telling me my refund is still in process on May 12. I’m the mean time I had checks bounced because they refused to release my own money. Terrible terrible company and customer service and please do not blame it on the Carona Virus. I should organize a class action lawsuits for all the people this company had done wrong.

NicketNav, May 13, 2020

UNBELIEVABLY FRUSTRATING!!

Sweetheartjay92, Oct 03, 2021

Description

With the Western Union® money transfer app, when you choose to send money for the first time, you'll benefit with $0 transfer fees*. Sending money overseas has never been easier! So, whenever you decide to send money, remember that your first online money transfer is on us!

USE THE TRUSTED MONEY TRANSFER APP: -Send money to Mexico and abroad from the US quickly, 24/7 -Track your money transfers or pickup, instantly -Repeat transfers to family & friends using quick resend -View live exchange rates for US & global currencies -Make international bill payments & manage accounts -Find thousands of US agent locations for cash pickup -Access the app with safe touch ID login -Receive discounts SENDING YOUR MONEY IS QUICK AND EASY Download the app and create an account to quickly get your transfer started. Send money with a few taps to anyone in the world, including friends and loved ones in Mexico. Your friends and loved ones can receive the funds directly to their bank account or mobile wallet** or pick up the cash at a convenient location near them in their own currency. TRUSTED INTERNATIONAL MONEY TRANSFERS MADE EASY It’s easy to send money abroad with the Western Union app. Track all of your own money transfers immediately after hitting "Send". Western Union’s international money transfer service allows you to send money directly to someone abroad reliably with our money sending app. Money transfer to digital wallets** is available for some international locations. SEND MONEY WITHIN THE US You can send funds domestically with the Western Union app as well. Send money to family and friends through wire transfer to a bank account or mobile wallet**, set up cash pickup at a US agent location. Sending money across the country has never been this easy. MAKING THE MOST OF YOUR WESTERN UNION APP In addition to tracking details of money transfers you’ve sent and making payments, use your app to look up US agent locations. You can visit and take advantage of the hundreds of thousands of retail locations to complete more Western Union transactions, including: - Paying cash to complete a transfer you started on the Western Union app - Sending money orders - Reloading prepaid phone minutes (up to $15 USD, for select mobile operators in Colombia, El Salvador, Ghana, Guatemala, Haiti, Honduras, Jamaica, Mexico, Nicaragua, Nigeria, and the Philippines) - Picking up cash as a receiver FEES AND IMPORTANT DISCLOSURES Western Union makes money from both transfer fees and currency exchange. When choosing a money transmitter, carefully compare the transfer fees and exchange rates. Fees, foreign exchange rates, and taxes may vary by brand, channel, and location based on a number of factors. Fees and rates are subject to change without notice. Please use care when providing commissary or bank account information. Funds will be paid into the account corresponding to the account number you provide. Services may be provided by Western Union Financial Services, Inc. NMLS# 906983 and/or Western Union International Services, LLC NMLS# 906985. See terms and conditions for details. When you send money with Western Union, you get great rates for senders and no fees for recipients. Send a money transfer home to your recipient’s bank or mobile money provider or in cash. Western Union has offices around the world and is headquartered in Denver, 7001 E. Belleview, Denver, CO 80237. Do you have questions about our services? Contact one of our nearby Western Union agent location. Use our agent location finder to find one nearby or call +1-720-332-1000. * Currency exchange commission applicable. Not available for credit cards and transfers to Cuba. ** 3rd party charges may apply