MoneyGram® Money Transfers App

Name: MoneyGram® Money Transfers App
Rating: 4.85735 (423220 reviews)

Finance

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MoneyGram® Money Transfers App

Finance

4.9

423.2K ratings

Age Rating

Seller

MoneyGram International, Inc.

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User Reviews for MoneyGram® Money Transfers App

Scammer

So I have have been using this app for a while and once I cancelled a transaction. I was told I would get my back my money in 10 business days and 10 business days pass by and I still did not get back my money. I called and every time I was given a different information so I know something was wrong. So I called my bank and report the issue and made a dispute and I was able to get back my money. Now I tried to use the app and it seems as though they blocked me because I reported them. The app keep saying their is no account registered with my email. So I tried to create a new account and it says unable to create account. How petty can they be????!!!!!! So they made themselves look guilty because they obviously knew what their motive was in the beginning. You people are full of crap. So quick to take people money and want to take years to return.

🌸SB🌸, Mar 06, 2022

Account block

Tried to open an account and send money with application, after going through the steps and everything, clicked the send button and Moneygram send me an email saying that Moneygram is unable to proceed with my transfer and after careful review they declined my transaction and closed my profile.I reached out to chat support they texted to me saying that they cannot tell me the reason why my profile is closed with them and they cannot tell the reason why this happened because of their security. It is very pointless if you cannot know the reason why its blocked!! Which means they really do not CARE about your issue. I texted back to chat support that I will leave review about it his reply was OK “go on nothing is going to change anyway.”I went through some of the reviews which customers left and there no reply back from the Moneygram representative, which again double assures that they really do not care about customer problems (your problem you deal with it).Please be careful when using this app!! Or avoid using their service as long as you do not want to have headaches.

Ahadkhon, Jul 12, 2023

Terrible service

I sent fund overseas through app back on July to my friend which not much only $25 but my friend never received that money. I called MoneyGram to solve problem, 1st representative told me it’d take 90 for investigation so I asked to talk to higher authorities to speed process, 2nd representative whom claimed himself “supervisor” gave me same speech and came down to he’d take care of it within 3-5 days. 5 days later my friend still didn’t see that money in her account so, I waited patiently until today Dec. 2nd, 2021, I called again the representative said fund cleared since Aug. 2nd 2021, which really impossible cuz I talked to them about the issue after Aug. 2nd the first time I had problem. He repeated himself over and over about money had been cleared, I asked for support documentation, they don’t have it for you just the confirmation number. And after I hung up I have my friend checked with her bank right away and the bank showed her past 3 months account transactions and no show of $25 I sent through MoneyGram app. Terrible service, terrible customer service, terrible representative.

AngelFarah, Dec 02, 2021

Account locked

I switched to money Gram after a friend told me that the $value to Philippines is higher than the one I am using. I was happy at first because they have the G cash option which is the most convenient form of pay out in the Philippines. I successfully made 3 consecutive transactions on Christmas Eve for my god children. After that, I was surprised that money gram had locked me out of my account. I saw an e mail that stated the reason. It was mentioned that my account is vulnerable to fraudulent activities. I understand that they were trying to protect my account but disappointed because they have not verified or attempted to contact me thru e mail or a phone call if I have made those transactions or not. I have filled up the form to contest this action. I also have sent an e mail to customer service hoping to get a resolution.

Beng14182, Dec 25, 2021

Customer service and money transfer services are crazy insane, ridiculous and stupid !

I created MoneyGram account for the first time ever and I wanted to send money abroad to my sister . The minute after I’m trying to send the money moneygram decides for no reason whatsoever to lock my account . I decide to go their representative so they unlock it and they tell me they can’t do that . I ask them the reasons and they tell me they can’t give me any it’s just locked permanently. After I lose my mind and tell them there’s no way you go to a bank or any financial service and they lock your account and won’t you give a reason . That’s the least they can do . But these crazy people tell me they can’t give me a single reason why they are locking my account ???? For sending money to my family ? You guys are out of your mind ! I will NEVER recommend moneygram to anyone and as I was sitting in the office at lunch had my coworkers sign off it and they will tell this same story to other possible customers that you just now lost over nonsense !

bsirene, Oct 30, 2019

Responding to Toahala

Don’t feel alone. I had the exact same thing happened to me on PayPal. They are supposed to be so highly rated and they advertise sending and receiving money. I am 60 years old on a limited income and had a couple money transfers to my account to help me with a bill for $60 and when I tried to send some money back to the same friend that help me they refused me because my transaction looks suspicious. That is so ridiculous and why advertise something if you’re not going to come through. They also have held $70 I had in my account and $20 in bitcoin that I was just experimenting with so I could see what the big deal was worth it. They are keeping it for six months and then giving it back. If I could sue them I would. That damages my reputation and how do you just take someone’s money and hold it for six months and on top of it I am kicked off of PayPal, which I wouldn’t do business with them if you gave me $1 million dollars!I know how you feel.

Captain26!!, Mar 20, 2021

WORST APP AND COMPANY!!!

It’s rare for me to leave reviews, but my experience with this app and Money Gram was so bad that I felt like I needed to warn others. I tried to transfer a few thousand dollars to a relative in Mexico. My identity was verified and I got a confirmation number saying my transaction was done and ready for pick up in Mexico. A couple minutes later I was signed out of the app and couldn’t log back in. Then I got an email saying that my transaction was cancelled and I couldn’t get my money back for up to 10 business days. I tried calling customer service, but of course they outsource to another country and no one could actually help me with this. They just kept transferring me to other people who gave me the same information as the one before. It’s ridiculous that they would even accept my money in the first place and then tell me that my identity couldn’t be verified and now I’m stuck waiting for that money to be returned to me. They just lost a customer and I hope others will read this and be warned. If you need to send money, do it in person. I learned my lesson and will never use money gram again!

Edna1020, Aug 13, 2022

Had a terrible experience with this app and with direct contact

I was told to download the app because my store no longer had the kiosk. I downloaded the app and the app return “whoops!” Once I input my information. I called in and spoke with an agent and was then elevated to a supervisor because my app wasn’t working. The worst thing about this is that they have you repeat every single bit of your information to each agent, which takes copious amount of time, finally finished up and they got my DL number incorrect so I had to call back. I was already irritated because I had been trying to pick up my money for an hour. It was near 8pm. I called back and the new guy working my transaction gets locked out of the system because it was 8pm. After an hour and a half of calling and mess ups, I then couldn’t pick up my money until the next day. Problem is I was using that money to pay for groceries. I hope Venmo dominate this industry and it becomes a blockbuster of our time. Worst experience ever!

happilymarriedwhim, Jun 30, 2019

Terrible App

This app was probably created by someone who’s never sent money abroad, or only sends money to one or two recipients. Shocking it is rated a Five, probably by users who only send money to one or two recipients. If you send money to multiple recipients regularly, you have no option to simply click the recipient’s name and click resend. You have to click “add recipient”, as though you never sent money to that person before. They give you just a couple of old recipients to resend to, but of course that doesn’t work for heavy users. You could go to the transaction history page and view the old recipients, but don’t have a resend button there either.Further, several parts of this app are completely illogical. For example, there’s a page to search for closest MoneyGram locations. You can either click search now, or click “Maybe Later”. Which again demonstrates lazy thinking. If you click “Maybe Later”, the app takes you to the next page which is a search screen for the closest MoneyGran location. In other words, the “Maybe Later” button doesn’t mean a thing. Go figure!! Several other options on this App are plain stupid. Whoever designed this app wasn’t thinking. Real lousy work. Demonstrates a truckload of incompetence and lazy thinking.

Kataliko, Nov 21, 2019

Bad customer service

I registered then send a $400 to my dad in the Philippines. A message showed will take about 30 minutes for the transaction to be approved. Almost an hour no email whatsoever. I tried to login back to check the status and won't let me access my account and want me to call their customer service number. I talked to one CS rep and asked me the information I entered. I gave all the information but she can't find the email address. No information in their system. I told her not possible because I submitted my drivers license before the moneygram website let me submit the $. And she keep asking me over and over to give her the right information. I even asked her if she want the address and authorization number because I took a screenshot of it. She insisted the same thing email add, name and birthday which I did repeatedly. It's been 9 hrs and still waiting for approval and can't access my account. I asked her at least cancel the transaction since I have the authorization number but she refused to do that also. Good thing before I even logout I deleted my card information.

RANK1N5309, Dec 20, 2020

Description

THE MONEYGRAM® MONEY TRANSFERS APP The MoneyGram app provides the speed, flexibility and freedom to move money on your terms. That’s why we’re now the title sponsor of Haas F1 Team – our mutual commitments to innovation, technology, speed and safety help us better develop the products and services you need. It’s convenient to transfer money using the MoneyGram Money Transfers app!

Transfer funds directly into bank accounts, mobile wallets or for cash pickup in 200+ countries and territories. HOW TO SEND MONEY IN THE MONEYGRAM MONEY TRANSFERS APP Sending money is as easy as 1-2-3: • Register or login • Select a receiver • Choose a payment method SEND MONEY INTERNATIONALLY & WITHIN THE US You know and love our international money transfers that make it fast, easy and reliable to send money to over 200 countries and territories around the globe. But did you know you can also transfer money to your friends and family within the United States? Simply select the U.S. as the receive country to estimate fees and start online money transfers to your loved ones here at home. You can send money to India, Mexico, Jamaica, Vietnam, El Salvador, Honduras, Philippines, Haiti, Afghanistan, Bengladesh, and so many more. PAY THOUSANDS OF BILLERS MoneyGram has over 13,000 companies you can pay using our money transfer app. Paying bills with us is convenient and reliable and lets you use the payment method of your choice. To get started, register or log in, search for your biller by category or company name, enter the amount you wish to pay, and enter your account number and payment information. EARN DISCOUNTS WITH MONEYGRAM PLUS REWARDS® Earn up to 40% off future money transfers when you join MoneyGram Plus Rewards! The more often you send, the more rewards you get when you join our no-cost loyalty program. Check out our top member benefits: • Get 20% off your 2nd transfer after joining, applied automatically at checkout • Get 40% off after every 5th transfer after joining, applied automatically at checkout • Exclusive promotions and offers available only to Plus Rewards members Plus, you’ll be automatically enrolled when you create your MoneyGram online profile – no action needed from you! But, if it’s not your thing, you can always opt-out. BUY, SELL & HOLD CRYPTO WITH MONEYGRAM We’re making entering the exciting world of cryptocurrency easy and accessible with articles and instructions that walk you through step-by-step. You can buy, sell and hold Bitcoin (BTC), Ethereum (ETH) and Litecoin (LTC), Chainlink (LINK), Polygon (MATIC), Dogecoin (DOGE) and Stellar Lumens (XLM). MORE FEATURES ON THE MONEYGRAM APP • Set up easy automatic, recurring online money transfers on a weekly or monthly basis • Stage a cash transfer at one of our thousands of convenient locations • Estimate fees before you begin a new online wire transfer • Receive notifications and track the status of money transfers you’ve sent or are expecting to receive • Find your nearest MoneyGram agent location to send wire transfers in-store • Access your profile quickly and easily with biometric login • Enjoy enhanced security with 24/7 monitoring of online activity When you download and use MoneyGram® app, you agree to the MoneyGram Terms of Use: https://www.moneygram.com/mgo/us/en/m/terms-of-use LEGAL The MoneyGram® Money Transfers app will display available services based on your location. Not all services will be available in all countries. The app supports the same send and receive countries shown on our website, www.moneygram.com MoneyGram, the Globe and MoneyGram Plus Rewards are marks of MoneyGram. Authorized to do business in all 50 states, D.C. and all U.S. territories, NMLS # 898432. Licensed as a Money Transmitter by the New York State Department of Financial Services. Massachusetts Check Seller License # CS0025, Foreign Transmittal License # FT89432. © 2014-2023 MoneyGram