Ria Money Transfer: Send Money

Name: Ria Money Transfer: Send Money
Rating: 4.87488 (87230 reviews)

Finance

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Ria Money Transfer: Send Money

Finance

4.9

87.2K ratings

Age Rating

Seller

Ria Envia Inc.

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User Reviews for Ria Money Transfer: Send Money

Took so long

I been a customer for a long time and sometimes I sent money to my mom 3x a month for her medication and food and I have never have a problem once I send in a second the money is there and my mom got the money but now I sent they hold my money so I called customer service and asked if there any changes of the website or anything going on, and he said no changes is the machine randomly pick for bout 3 -5 days and I said when does started and he told me it’s been a long time and I said WHAt, I been sending a money always every month no problem and he suggested me to use a credit card or debit card for emergency why would I do that so they can charge me more and got charge for international transactions . Forget it . Machine randomly pick for when the money get to the receiver or how many days will get to them . What is it like a raffle now ?.. machine decisions craziest I ever heard in my life .

Amephil, Jul 23, 2022

Not worth it.

I followed their instructions and input all the information required from my recipient and me. The money in my account went out, and the app told me it was on its way. At midnight, I got an email stating my transfer was canceled, with no reason stated, and that I had to wait 3 to 5 business days to see the money back in my account. What?! Why?! If it was canceled, why would they take my money out in the first place? Sure enough, my bank had it as a pending transaction, and three days later, my money was withdrawn from my account. Where did it go? No, idea. After waiting for "three to five business days" to see if Ria would give me back my money, I see nothing. Now my bank is investigating the entire transaction. It's been TEN business days.Ria, if you cancel the transaction from your end, don't touch the money. It's so Infuriating!!!My family needs this money for their daily lives. Not fair. I would not recommend this app at all.

Biddycypress, Feb 03, 2023

I will say is good but No the best

I found out this app and decided to give her a try or use two other ones with this one the problem then I have when I send the money to be deposit onto the persons account and I’m paying with my debit card demoing text sometimes too long like one dayFive hours four hours then I have to call and find out what happened why it takes so long the problem I never help with the other apps yes like maybe in five minutes is there and the other person Bank Account the rate really is the same pretty much about the customer service it’s okThey only take a minute and tell me is to keep waiting and I will get a confirmation email with their money it’s and the recipient account I found about the customer service that can be better

carlos0214, Apr 24, 2021

Quick, cheap, and reliable way of sending money internationally

I was hesitant at first to use the app based on some reviews but was very pleased in the end. The app uses 4 different payment methods with fastest being debit, credit, or cash especially for the first transfer given the time it takes to verify bank account if choose manual verifcation. Keep in mind that cost also varies depending on payment method. I used debit card with my first transaction and the money was ready for pick up immediately. I still added my bank account for future transfers and verification took 2 business days.I will definitely use this app for my future transfers and recommend to friends. Don’t forget to use coupon for your first free transfer.

Chris Beiser, Apr 27, 2021

Account Closed for no reason

I signed up for this service because a close friend recommended it. Yet, after sending a test for $20, my account got locked right away for no reason and without explanation. Called multiple times and the first time I was told they would contact me to request additional documentation (which they didn’t). And when I called again, they said they closed my account permanently because they couldn’t “verify information” that they never asked for. I told them I was willing to send any documentation they need and the agent just said I’m no longer authorized to make any transactions online and there’s nothing to do about it. So no information, no opportunity to send whatever they need to verify my account and no customer service. I am a business owner, a pastor and an honest individual and I was treated like if I was commuting fraud, there’s so much disrespect I’ve received from this company.

Ellenah23, Apr 05, 2023

HATE IT

This below is my review but nothing has happened since then!!!! yes they reach out to me ut nothing more than that! I hate this type of companies that don’t know how to run a business or run it has BIG SHOTS. I downloaded the app and scheduled 2 wires so it went very easy and smoothly, so I was thinking to myself they aren’t asking me any information for security noting just sending so easy? But I intended to believe that yes it’s super easy as it looks and I sent the confirmation number to the receiver and went to sleep. But of course the next morning I got a email saying that the wire was canceled without giving you any explanation or even trying to assist you in how to verify security so they should allow it to pass. Just kept calling and nobody knows as to why it’s canceled GOING BACK TO MONEYGRAM!! THE REAL BEST APP!! Yes they asked me plenty of documents before approving me to send money such as bank statements etc but once they approved it I never had any issues!!

Jay Jackson1565, Sep 22, 2022

Worst app and support

Apple don’t delete the previous review. It seems very bad practice. If you want to delete then why you allow to review. Worst customer support. The customer support person Aminata, just cut the call without any reason. It is so annoying as they locked my account for no reason and my money is still held under them. I have been using this app for years and I have done more than 50+ transfers and had no issues. Recently few weeks back, the system is so weird and they locked my account for no reason. No email and no notification on why the account is blocked. My money transfer is still pending and also I need to receive refund. This is so pathetic, painful and very annoying on their sudden poor and worst business practice. Be very careful with Ria. The app just said my userid and password is invalid and I tried to change the password and even then it didn’t allow me to change it. Only from trying to login via the website, I came to know that my account is locked. Poor app UX|UI. I tried to add a bank account and the plaid process was successful and when it returned back to the app, the app is saying bank not found and when emailed to customer support about the same, the customer support is asking for details. What details I have other than what is shown in the app. Poor logging system and very worst customer support. They don’t have basic courtesy and very worst behavior.

karanece, Feb 01, 2023

Don’t bother

They don’t explicitly tell you what you can and can’t do. I tried to send money to an uncle who is in need but when I pushed the send button, it logged me out of the account and said to check the email they sent me regarding why.. never got an email. Money was charged from my account. Don’t have any info on if and how my uncle can pick up the money. Had to call customer service the next day, literally no help. Told me I couldn’t send money within the US to the same state (which I didn’t do, sent to a different state), then said it could be the card I used and asked for what bank card, I told them, they said they don’t know if it’ll work or not. None of this info is on the website or anything either. Told me I have to send money from one of their stores and that I can’t get into the account. Like ever. Like they refused to help me get into my account. Just said that the money wasn’t processed and that the card probably has the money on hold. So I have to wait for it to be put back into account. So frustrating. Would give negative stars if I could.

LeeBizzle, Aug 14, 2021

Cancelling the transaction and blocking the account

After several transfer i made using the ria app they suddenly decided to cancel my transaction for a very small amount of $37 without any verification process regarding the transaction then to make things worst they decided to block or closed my account without notification or explanation on how they came up with that stupid decision.I called their customer service and the 2 agent i spoke to dont know anything and one agent said she sent an email to the corresponding dept who handles this kind of issue and said i need to wait 3-4hours for them to response. 7days later still NO RESPONSE i called again to ask the same thing and the agent i spoke to still have no idea and said he will send email the same lousy department and i have to wait 3-4hrs for response. I told him the previous agent already said all this things and did what he qas telling me but i did not get any response so he just simply said continue waiting. 3-4hrs became days of waiting and nobody can give any explanation.If only I can give NEGATIVE RATING i will certainly do it.

phetimo, Apr 20, 2023

Transecting time longer / hard time

I was a zoom customer and transferred my money transactions to Ria. First they send money lightning speed no matter what payment method we use credit card/debit card/ bank transfer. As soon as they confirmed the bank accounts they send money in a minute, while later ria start giving hard time to customer who use they bank account for transfer money.( but they already took the money from bank and hold the transection for days) when I send a email and customer service says that’s the rules on the agreement. Ok that’s fine, but hidden secret is debits cards and credit cards payment they charge high charges to do the transaction fast but bank they charge less money. Now indirectly they need to change this bank transfer customers to debit card for charge high price, now this is the technique they hold money for days, that way you never use the bank transfer option when you in hurry. Just tell customer the truth and charge extra that’s fine but don’t give hard time

Ruchira muthugala, Sep 04, 2020

Description

The Ria Money Transfer app is the best way to send money to family and friends worldwide. Get exclusive rates and a $0 fee on your first transfer with code: HELLORIA Download the app today and see why millions of customers have been trusting Ria for over 35 years for fast, safe, and easy international remittance transfers. Terms and conditions below*.

RELIABLE AND FAST Trusted in the remittance business for 35 years, Ria has safely delivered over a billion transfers globally. With over 500,000 cash pickup locations around the world in over 190 countries, Ria Money Transfer helps you get money to where it matters most. Beyond just consistent, reliable service, with Ria, you can send money internationally in minutes using your bank account, credit card, or debit card**. EASY TO USE Customers consistently call the Ria app "easy to use"! We offer several features that make your transfer experience better. Do you often send the same amount to the same people? Repeat your transfers with a couple of taps using our Send Again feature. Do you like knowing your transfer's progress? Use our Track a Transfer feature to see updates on the status of your money. CONVENIENT With 500,000 pickup locations in over 190 countries, Ria helps send your money where it matters most. Plus, receiving money is always convenient for your loved ones. They can choose several options for their delivery method: cash pickup, bank deposit, mobile wallets, and home delivery***. *Terms and conditions for HELLORIA: Terms and conditions vary depending on your sending location. The promo code HELLORIA must be quoted at the time of checkout when the money transfer order is placed. The promo code can only be used once per customer and cannot be combined with any other promo codes. The offer is valid for use on money transfers when using the Ria mobile application, app, or the Ria website. Sending from the US, Canada, Chile, New Zealand, and Australia: To use this promo code, send at least 50 in your selected currency (not including any customer fee or other costs relating to the transfer). Sending from Malaysia: To use this promo code, send at least 100 in your selected currency (not including any customer fee or other costs relating to the transfer). Other: No other countries require a minimum send amount. **Payment method availability depends on the sending country. ***Delivery method availability depends on the receiving country. ADDRESSES Continental Exchange Solutions, Inc. – 7000 Village Dr. Ste 200, Buena Park, CA 90621, USA; Euronet Payment Services Ltd. – Part 7th Floor, North Block, 55 Baker Street, London, United Kingdom, W1U 7EU; EU: Ria Lithuania UA – Ukmergės g. 126, LT-08100, Vilnius, Lithuania; Ria Financial Services GmbH – Langstrasse 192, Zurich, Switzerland 8005; Ria Telecommunications of Canada Inc – MZ400-1000 RUE De la Gauchetière O Montreal Québec H3B0A2 Canada; Ria Chile Servicios Financieros SPA – Av. Libertador Bernardo O' Higgins 1449, Torre 4 Oficina No. 1502 Santiago, Chile; IME M SDN BHD – Unit 38-02 Level 38, Q Sentral 2A, Jalan Stesen Sentral 2, Kuala Lumpur Sentral, 50470, Kuala Lumpur, Malaysia; Ria Financial Services Singapore PTE. LTD. – 152 Beach Road #19-01/02, Gateway East, Singapore 189721; Ria Money Transfer, INC. – Level 1, 75 Castlereagh St. Sydney, NSW. 2000;