Sendwave - Send Money
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User Reviews for Sendwave - Send Money
Love WAVE!
I don’t know where these negative reviews are coming from; I have had the opposite experience with Wave. I’ve used it for over a year almost daily sending money to both Kenya and Uganda from the USA. I’ve never had a problem and the Customer Service is Awesome. The company is limited in the countries they serve, but for me, it works! People complaining that we provide personal and financial information need to realize that this money transfer system is highly regulated. Like a bank they are accountable and with money laundering, fraud and terrorism in these African countries, we can’t be too careful and neither can they. I want a company that handles my money to be thorough and abiding by all international and federal guidelines. I feel like WAVE is my Partner in helping me do the things I want to do in the lives of my loved ones in East Africa. I’ve saved hundreds if not thousands of dollars. You can keep Western Union or Money Gram. Their fees are outrageous! Sometimes I wonder if some of the negative comments are being posted by competitors.
Worked great once
I have a friend in Ghana I’ve tried to send money to from the US twice. The first time worked great, and now a couple months later, I was going to send a little something again. Only this time it kept giving me an error that said their system had an error to please try again later. After days of this same report, I contacted customer support and the answer I received was a long detailed instructions of how I can be my own service technician to fix their processing issue. I had already rebooted my phone & had deleted & reinstalled the app before I ever contacted them because I’m aware of how phones work. However, to still be offered no solution other than doing this plus redoing my banking info which hasn’t changed, they had no solution. If the app worked and they would support it if it didn’t, I’d give them 5 stars. So far I see a lack of desire to have a quality app or customer service.
Sending and responds back on app
Dear, who this may concern You open a account you put your ID your phone number all your address information and they go over your account they send you text messages you call them back and reread one response. I got a re-OK to resend it then I sent another smaller amount with the same card and then they tell me to call them again then they decide to close the account and then they ask you to call them. You can’t call them because they closed your account. There’s no way I’m making any contact with it. on this app so send wave. I’m very happy this app does not compare to Money Gram at all when it comes to getting a refund or anything they charge you pretty much more than half the amount to give you back. I haven’t even got that and I had someone add a card to my account and I’m pretty sure that’s what made them close the account but in the meantime, they block my number four I can’t make contact with them. This is where I read the app really bad. It does not compare to Money Gram. Money Gram services is a much better service and has been in business. Much better time. They take the phone calls from over the phone to send money. They take it through the app as well and you could do any corrections on the phone or the app on MoneyGram and you can use the landline not just a cell phone this app completely blocks you from making a call to resolve your problem. I will never recommend this app to nobody.
HOAX
They are using well known personalities in Philippine Showbiz to promote their platform in sending money but what they are saying not true. FALSE ADVERTISEMENT! It is NOT EASY to send money to your love ones using this remittance company. You understand the Policy but if you inquire more about it cause it does not make any sense they will not get back to you anymore. They ask for govt issued id of the recipient and when you provide one they will tell you it is not a valid id thats it! (Senior ID in the philippines is one of the valid govt issued ID listed that you can use in lieu of PhilID especially for seniors). If you question them and inquire what can be used aside from Senior ID as i actualy provide them a copy of the list of valid id in the philippines expect no response anymore. Be more knowledgable Sendwave on each countries you are serving business with. You dont reply with your just Reply template. I just hope this well known personalities stop promoting this kind of remittance comp.. Just go with Western Union or Remitly it is a legit one.
Best Rates and money transfer speed!
I love the app for is ease of use, excellent exchange rates, and it has no fees. Sendwave makes money by offering a slightly lower rate of exchange than the current market rate, but compared to other services like WorldRemit and Remitly, after the fees, Sendwave beats them both. Also, your money gets there in less than a minute, 98% of the time! Sometimes there is a delay but Sendwave’s customer service team is fast and reliable. Some negative things: the 24/7 chat support is lacking and needs work. Sometimes no response for hours or none at all via the app. After sending to multiple contacts and saving them within the app, the app deletes them and you have to re-enter them again, address and everything. This seems to be an issue with the new updates. It didn’t happen before!
Being there for my family couldn’t get any easier
I can’t think of any money transfer service as efficient and convenient as wave. Wave made my life so easy and my family can trust that I will be there for them whenever they need my financial assistance even if it’s 3am in the morning. And better still, they do not have to deal with the long cues, and cashiers having bad days. The customer service is exceptional, keeping me posted about the status of my transactions and following through till the funds are successfully transferred. IT DOESN’T GET ANY BETTER THAN THIS!!! My only recommendation is to extend the service to other countries especially African countries where people have a strong family ties and are often financially obligated to assist other family members or extended relatives. I have a couple of friends who would love to use wave but do not have the services in their respective countries.
Careful, might not deliver your money
I made 3 separate transactions to the same recipient on separate weeks and the money never got delivered. I decided to follow it up by calling Sendwave to resolve this. Every time I called, they would tell me they will investigate the issue that I should send the bank statement of the recipient. Me wanting to get the issue resolved, ask the recipient for their bank statement, bundle it up with all the confirmation file for those transactions and sent it to Sendwave. It’s been up to 2 months as of this writing and Sendwave can’t give me an answer of what happened with the transactions none issue me a refund. Talking with their customer service was terrible. Every time I called to get a resolution, I would have to repeat everything all over. It’s like they never kept record of what’s going on or should I say they never investigated it.This was my fav app when it comes to sending money. I even recommended it to others, but not delivering 3 transactions is enough to stop using their service and recommend something else.
Seriously?
Ok, I’ve had this app for almost two years. I’ve had no major issues with it so far - that is, until I traveled to Ghana and was using it here. After a few transactions, I was told to contact customer service. They apparently wanted to verify that it was me making the transactions. I sent an email which bounced back. Eventually I called - two separate times. The second time, I was on hold for about half an hour. I told them on both occasions that I would be in the country until February. I’m still getting those messages every three transactions or so asking me to call. It has been really frustrating! There has to be another way to verify that it’s me! Ugh! Sendwave, please fix this!I agree with another reviewer who said an option for labeling each transaction would be very helpful. Could you please add that feature? And add another way to verify that the account owner is using the app? I understand it’s for the sake of security, but goodness me, this is overkill.
Great App, Lacking simple key feature
When it comes to sending money abroad (I send from USA to Kenya) wave is as simple, convenient, and quick as it comes. It does its core function very well. However, when it comes to reports and record-keeping, I find it to be unacceptably below average. You will get a list of all transactions ever made... and that’s it. That’s where it stops. I would like to be able to tell how much I sent by month, by receipient, etc. In Kenya I used Safaricom’s M-Ledger app and the reports it could generate were incredibly detailed and varied. Even if Wave doesn’t incorporate all this, they should at least make it possible to export the transactions as a .csv file that I can the use in Excel. So until they fix that, I have to write down each transaction on a piece of paper, group by month/recipient, then add them up. I hope they see this and work on it, because it is holding back a fantastic app. It has really made a difference in our lives, but they have the potential to do more
The Best Thing Since Garri and Peanuts
I recently found myself having to send money abroad and it wasn’t the traditional Western Union or Money Gram type of transaction because it was understood how expensive it was becoming so I was put on to completing these request via a money transfer place but it was located in a area that was no longer easy for me and it be came harder and harder to do and the prices I was charged I felt had no real structure and it just really rubbed the wrong way. I stumbled upon this app over world remit and others like it because it used some keywords AFRICA. I was hesitant and skeptical and its been a year or if not close to it and the easy method of being able to make planned and unplanned transfers from my mobile device is beyond pleasing and easy to do. I am glad i am using the service in terms of reliability, transparency, and the major major incentive ... it’s for FREE !!!! Overall a great experience and I am sharing with everyone I know. I would definitely recommend and continue to use this amazing free service. Where the transactions are real time and you have live support who are professional and courteous. Great app for sure
Description
Rapid, affordable international money transfers. We send from the US, UK, Canada, France, Italy, Spain and Ireland to Kenya, Uganda, Tanzania, Ghana, Nigeria, Senegal, Liberia, Cameroon, Ivory Coast, Sri Lanka, Haiti, The Philippines, Bangladesh and Lebanon. Rapid, affordable transfers can be sent from debit cards (including Postepay in Italy) to mobile wallets, bank accounts and in Nigeria for cash pickup.
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