WorldRemit Money Transfer

Name: WorldRemit Money Transfer
Rating: 4.78327 (171580 reviews)

Finance

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WorldRemit Money Transfer

Finance

4.8

171.6K ratings

Age Rating

Seller

WorldRemit Ltd

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User Reviews for WorldRemit Money Transfer

Deceptive reviews

This app gets high reviews because it is easy to use and the transfer is fast… except when it isn’t! That is when this app fails completely. I waited hours for a routine transaction that have done dozens of times to the same recipient’s bank account. All the app would tell me was that the transfer was “processing”. The app makes it very difficult to get help. Clicking on the “help” link sends you to the logon screen, even though you are already logged on. After I did this multiple times I finally stumbled on a list of phone numbers. Since I am in the USA I clicked on that number. After I entered my transaction number the automated system informed me that I was put in a queue and the waiting time would be 5 to 10 minutes. Then I got the loudest and most annoying “hold” music I’ve ever heard. Then every 3 minutes a recording came on thanking me for my call telling me how important my call was… but never telling me how much longer I had to wait. This continued for over an hour until I finally gave up. This app pretends to offer human support but that is a lie. The app is designed to make human contact impossible, and there is no way to complain or provide feedback. The app is good when a transfer goes through, but it is worthless if there is a problem. Know this up front and use at your peril. I can’t resolve my problem because this app offers no means to do so.

BoomerInReno, Jul 29, 2023

Avoid like a plague

First time sending money was ok… just asked for a few documents which I submitted promptly. I made two transactions on the same day and without an explanation, they disabled my account. The first thing you’d say is “call customer service” right? WRONG! Their customer service never answers calls… you’ll be on hold for more than an hour listening to elevator music :/ I left a call back number, no one called me. So I decided to use that online chat feature (that’s your best shot talking to someone by the way), I asked why my account was disabled and apparently “they can’t disclose.” You’d also think if they disable your account they automatically refund you? Haha you thought wrong… another bad encounter with customer service! No confirmation of a cancellation of transaction via email/text no nothing… you apparently just have to trust that they will refund. At least that’s what I’m doing now, waiting!! I requested a cancellation of my pending transactions since I couldn’t do it through the app because they disabled my account and I haven’t received a confirmation other than the word of a customer service agent. This app is frustrating is all I can say :( If you want something reliable for frequent use, this is just not it!)

Cece_x, Aug 12, 2021

Local Partner Has Technical Issues

So when I first sent money to the Philippines through my recipients bank account, the transaction was fast. After a few minutes that I authorize the transaction, I checked the bank account and voila, the transfer was there! Here's the funny thing though, 3 days after, I sent another amount using the EXACTLY THE SAME information and the status says FAILED to transfer. I waited for 24 hours and I received a text message that says, something is wrong with my recipients bank information. I checked several times and the information was just the same with the first one. I sent the customer service the screenshots of 2 transfers and they just told me "oh, it's the local partner" that has a problem without even attempting to re-send the transfer but instead told me that they will just cancel the transaction. So, I have to wait for 3-7 days to have my money back again after dealing with them for 2 days. It was so frustrating! I sent the money again using another money remittance app, and my bank received it right away. I will never use this app again. I just used it twice using the same information. The first one went through and the second one didn't. Lol!

Cindy0892, Jun 27, 2022

Poor Responses

So I had my account for months and sent multiple transactions. All was fine until a few weeks ago. Was ask to prove my identity. After sending my passport photo and giving them my address and other information multiple times. My account was canceled. They would never let me speak to the supervisors higher than anyone on the team in Phillipines. No matter what time of day. They will never transfer you to the main office in Denver. They could never give me the specific reason they canceled my account. They would only say that due to the rules they had to cancel it. No explanation or anything. At least tell the customers why you canceled the account so they never have that problem again. Also when they say something is under review. It takes a long time. Not to mention they give you the run around and never tell you that the reviews team only work from Monday thru Friday. So in all the money transactions were good and worked at first but after verification of identity all got worse with no explanation and account closure. Not good service.

customer reveiw, Mar 06, 2022

Convenient and highly recommended!

I was honestly skeptical at first, as I had never heard about WorldRemit, but I really needed to find an app other than PayPal that would be able to transfer my funds internationally. I initially deposited 5 USD in order to make sure the transaction was successful and that there were no red flags. The $5 went through with no issues, and reflected in my overseas account within 2 working days (overseas time). I then proceeded to post a second higher amount, and my account was immediately disabled. I phoned the customer care line and within a few mins I got a response from a young gentleman that assured me it might have been an accident and that he would be right on it. Within the space of an hour, my account was reactivated, and the funds were transferred securely. I am honestly very happy with this app, it is super detailed and easy to use, and my concerns were quickly sorted out by the customer care team. Thank you.

dandanz_x, Oct 20, 2022

Unreliable Be Ware

I have it with World Remit! For the past 6 months each time I initiate a transaction to someone in Tanzania, I have to call and babysit the transaction, because there is always an issue where my receiver is not paid in a timely manner. Furthermore there is always misinformation and vague excuses as to why my client did not receive their bank transfer deposit. This time around I sent a bank transfer deposit on Thursday, and when I checked on Saturday I saw that my client had not been paid, so I called them per usual and they told me that their local partner locked the transaction. They said they will email them to release the funds that day. When I asked why the partner locked the transaction they could not give me an answer, typical! Now a breach has been created between my client and I because their partner locked a transaction without informing them. Here it is Monday and I’m still waiting for my client to receive the transfer. This company is not reliable for bank transfers at this juncture. Do not use bank to bank transfers.

FRUSTRATION TIME, Oct 05, 2020

If they close your account don’t get off the phone until you get a supervisor

If you are sending to West Africa they umm close your account immediately without explanation. They had no problem taking the money out of my account and then immediately sending me an email saying that they cancelled my transaction because they determined it was a risk. When I called them for more information they told me they disabled my account (that I literally just opened) and they not only refused to give me an explanation but refused to let me speak to a supervisor. I asked to wait to speak to a supervisor and they told me they didn’t know how many hours I would be waiting and that no one could give me any information. After giving them my bank info, name, address and phone number along with my husbands account info, they took the money from my account and then refused to answer any questions. I told them I was certain the account was closed because I was sending to West Africa and they refused to answer me. I had to threaten to call my lawyer and specifically request for an appeal twice and explain to them that I was happy to give them my photo ID. They just never asked me for it. Finally a supervisor came on the phone after an hour and listed to me, spoke to their risk department, asked me normal questions to ensure I wasn’t making a fraudulent transaction and they finally reopened my account. So be ware, if they tell you there is nothing you can do they are lying.

Licidieci, Jul 28, 2019

Closed account after 8+ years!

I have used WR for more than 8 YEARS, multiple times EVERY WEEK to the SAME receiver for over EIGHT YEARS, OVER 700 transactions and I’m about to send my support for their rent in Ghana and it says my account is closed?! It said to check my email and the email gives a DISCONNECTED phone number!! It was a toll free number ending in 777X and it’s disconnected, eventually I found a number online & called. They see my account has been open over 8 years withOUT ever having a single problem and they REFUSE to “allow any appeal” and they refuse to tell me anything other than it’s a “security issue”! They refused to help in anyway and refused to give any information or explanation and refuse to review their decision or allow appeal and just say they cannot see anything on my account except “closed permanently for security reasons”?! After 8 years I am disgusted by this and now I’m seeing a lot of posts saying that customers accounts are being closed in the same way, without recourse and without explanation. Do yourself and your loved ones you support a favor and try another service, a different service because World Remit certainly does NOT care about its customers and shows NO RESPECT for a customer that’s sends support multiple times every week for more than 8 years. Beware!!

loyal customer xxx, Jun 30, 2023

Be careful

Be careful. The rates are low and the user interface is nicely done. However, if you make frequent transactions or a large transaction - be prepared for problems. Your transaction will be stalled - with no notice to you for hours (days) and no explanation. You have to call or email. If you email, expect to wait at least 6 hours for a response. If you call, prepare to wait on hold for 15 minutes or so. They will request information - copies of your ID, bank statements - over and over again. I’ve supplied the same information three times within the past month alone. I guess you get what you pay for. Western Union, Xoom and MoneyGram cost more, but generally you have much less hassle. The first few transactions will be fine. But once you become a regular user, be prepared. It’s a strange business model to penalize/hassle your best customers. I want to see WorldRemit succeed, but lately I’ve only been annoyed by my usage. Initially i was a fan. Not anymore. That’s a shame, but the marketplace will vote with their dollars. I am.

mike1mus, Oct 29, 2017

Impossible to contact

I have an issue with my card being rejected (after years of sending every month) and it's impossible to get any answers. I called the number provided and was told that number is basically useless and couldn't leave a messsge. A person will not be available to speak to and you must go to the website if you want answers. Of course if you've already been looking and still don't have answers then tough luck. Before, they used to have an interactive online chat option but not anymore. I’m thinking of switching to another company that will be available when i have issues. The person I’m sending money to needs money for medications and now they can't get it. Not good, WR. Update: still no luck. They sent me to the same page i had been looking for answers on several times already. No, i do not have a transaction number because they don't display it if the money doesn't go through! Please tell me then where to find a transaction number when there's actually no transaction. Thanks.2nd update: they do not have customer service at all and of course never an actual human. I can't get hold of them. Alas, I've had to switch to another company. So sorry WR. You were convenient and then not. You don't seem to have the will to fix it. Hasta manana. Goodbye 👋

Nyala10, Apr 07, 2023

Description

Quick, simple and secure to use - WorldRemit is a better way to send money. We help our customers pay for hospital bills and tuition fees as well as sending money internationally with low fees and guaranteed exchange rates. With WorldRemit your funds can be with family and friends in a matter of minutes.

Key Features & Benefits: SEND MONEY, FAST • From more than 50 countries to more than 150 countries worldwide • Including Nigeria, Ghana, India, Zimbabwe & Pakistan • Our international partners include M-Pesa, EcoCash, MTN, Metrobank and many more CONVENIENT • Your transfer can be received as a bank deposit, cash pickup, mobile money or an airtime top-up • Save your recipients to your contact list • Identify and track where your money is at all times LOW COST • Guaranteed exchange rates with daily notifications • Our low-cost fees are displayed upfront TRANSFER WITH CONFIDENCE • When your transfer is complete, you and the recipient receive an SMS or email alert • Our industry-leading technology protects your money • We’re approved by the FCA and licensed by government regulators around the world • Our service has received 125,000+ 5-star reviews from happy customers Need to transfer money abroad? Here’s how it works: 1. Choose your destination 2. Confirm the transfer service 3. Select how much you want to send 4. Add the recipient 5. Choose your payment method Download now and get started. Please note: Your ability to send money with WorldRemit depends on the country you live in. The app will display available services based on your location. Our app supports the same send and receive countries shown on our website. For more information, please visit: https://www.worldremit.com/ Want to get in touch with us? Whether you have a question to ask or a problem to solve: https://www.worldremit.com/en/contact-us Email: [email protected] Address: 51 Eastcheap, London, EC3M 1DT, UK