Verizon My Fios
View in App StoreVerizon My Fios
4.5
Age Rating
4+
Seller
Verizon Services CorporationGrow your in-app revenue
while we take care of your subscription management.
Mobile
SDK by Qonversion.
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213,534
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8,172,290
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main categories
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User Reviews for Verizon My Fios
Technical difficulties 24/7
Anytime I go to check my plan or pay my bill, the app always 1) crashes and force closes or 2) displays the same error: “we are experiencing technical difficulties at this time, try again later”. At first, I thought it was due to my plan getting messed up and a billing error... and then I thought it was a tech glitch. My account is up to date. I deleted and reinstalled the app. I’m using the correct log in. I used to be able to view my plan and change/view my password for different profiles (I use a private network for me and my house runs off the public and faster connection). Due to this tech glitch or whatever it is, I can’t manage my network on the app OR the website :( I’m really bummed that I contractually pay lots of money to such a refutable company, and that the app causes me so much inconvenience. I’d have left but it’s cheaper to stay rather than break contract so I guess I’ll just be given horrible app and website service versus shopping at a competitor. Disappointed. I had to even leave the feedback on the Apple App Store because feedback on the website/app won’t submit. Ironic.
Bad parental controls, bad device management
So there’s no excuse for Verizon to offer an app that’s this, well, useless. An example: I want to setup parental restrictions so my kids internet access is out from 1am to 6am. I cannot do this. It asks for when you want to START allowing and then when you want to END. As such, it means you cannot say START at 6am and END at 1am. When I contacted Fios they said “try using the web based router login.” Well guess what, you can’t even make a schedule on the web based login! No matter which browser I use (or laptop or iPhone browser) the webpage is unresponsive on the parental controls page. As for device management, I can see what’s on my network but I can’t see MAC numbers so I have no idea who’s laptop is whose. Have to use the web based interface instead. I can block access to a device, which is good. But also sometimes no devices are even using my network even when I know for a fact at least 1 is! I’ve waited MONTHS for Verizon to update their app and web portal. My only hope is that a low scoring review will help. Which is a joke.
Not happy!
Fios used to be great and I have been a customer with them for over 12 years! However lately the customer service has been terrible the bills are outrageously high and i am stuck in a contract that is most definitely one of the worst Ive ever heard of!! I have mildly ok internet and TV with NO premium channels or anything special and my bill last month was almost $380!!! When I called about this i was told they made an error and charged me for a set up fee i was never supposed to have been charged for! Silly me i thought they would then correct this problem, but instead they turned off my cable after i was 5 days late and then had the nerve to charge me not only the $50 they were supposed to take off but an additional $50 due to the 2 minutes my cable was interrupted ( that was the 2nd time they did it in 2 months)!!! I want OUT of this awful contract NOW so i can actually go to a company that works with and is polite to their customers, especially ones that have been loyal for 12 years!!! I wish i had canceled the service when i had the chance!!
Happier....
I called a few months agoComplained about my rateA young man assisted meListened to my angst andLowered my bill!I have no employment and I am a senior onA low income Social Security. I was so thrilled to get hisUnderstanding and empathy that I will tell everyone of the kindness of Fios/ Verizon. I know you can trace who it was and commend him for making me a happier customer. I was going to go back to Optimum to get lower rate but the fees to change up are awful. I always can use a lower rate and if you canHelp seniors it would still be appreciated. I also that day had a tech glitch with my remote control and changing to my Roku box from cable stations. . The tech that assisted me was kind and patient and he walked me thru it and it was a successful Process. I can now change to my Roku without having to get up and do it manually. The problem arose after my tv died, the tv that the home tech who installed fios hooked up,then the new less smart tv that I must use now, did not link up automatically with the remote. Problem has been solved by kind courteous rep. There was a survey sent I entered it late and it was vague. So, overall I had a positive experience withBoth phone reps and I am quite satisfied. I would always welcome an even lower bill. But service is good and fast! No more buffering and loading!!!Thank you very much!Joan Giangola.
App not useable
I rely on this app for WiFi parental controls, but for the past day I cannot log in. So I try to go to the website and block devices from there but it says I must use the app for Home Network Protection. I would if the app worked!! I have uninstalled several times, and I still just get the loading screen. The app was fine when it worked. Might have to go ahead and pay for a different service that gives me control over WiFi that was promised with this app. But I really didn’t want to do that, since I’m already paying for Fios.Updated: I am so impressed - I emailed the apple-app email address, they got back to me personally AND fixed my issue all within a few hours. Very pleased and so happy I don’t have to find another solution for parental controls on WiFi. They didn’t even ask me to review, I just felt the need.
App doesn’t work
Complete honesty this is actually a no star review for the Fios app. Personally I have had little to no problems with the service of Fios to my home TV or internet both work fine. But the mobile app for Fios is another story, for months now I have been thinking about changing my plan due to the fact I’m just not watching TV much anymore so I want to explore the options of going to just internet but when I try to check my plan on the app it can’t show me my plan and I get an error message. So I know what I pay so I’ll just price compare the plans well I go into the shop plans option again error message and can not complete the task so this app is useless except for looking up my bill and guess what I know what that is. If you call the company again good luck with that on hold for an hour at least maybe it is cause your app doesn’t work. And before you respond with the thank you for your feedback we will look into fixing the problem immediately. As stated before I have had this problem for months when I called the line for my issue I was having with billing I also made sure they knew about this issue and they said that same line multiple times. Just fix it I don’t care that you say you appreciate my feedback show it by fixing the problem you have had for months on the app for Fios thanks
The app is a great app
I love Verizon they don’t have hidden fees and bills fluctuate like Comcast I had Comcast for three months and their bills keep going up for no reason the first bill I paid was 62 and the second 62 and their third bill they billed me 79 dollars and I had no idea why the bill increased like that and they sent me Comcast tv and they charged me for it even though I didn’t ask for it over all my experience with Comcast was very terrible but with Verizon is drastically the opposite of that; what I love about them is they don’t have any hidden fees what you see is what you pay and they didn’t charge me for equipment and installation and they dig under my house to do the installation in another day than the day of the installation and they didn’t charge me for it over all I’m content with the services of Verizon I know I posted a week or two ago I the app didn’t work but it was my own illiteracy I didn’t know how to work the app and I called customer service and they said I order for the app to work I need to logout and log back in in the previous massage I said the app doesn’t show bills details but thanks to Cady customer service now it works I’m never leaving Verizon
OMG!
all I want to do is pay my bill! Verizon cannot tell the difference between wireless and/ or in-home services. I spent almost 2 hours on the phone today, but if one calls on the friends and family plan which happens to be a Verizon plan than the computer recognizes only the wireless plan. I need to change my billing method, which one would think would be easy but a oh no, it’s not easy. Two hours of my life wasted. All I want to do is pay my bill Verizon. Why do you make everything such a nightmare? I’m trying to give you my auto pay and update it because my card got stolen but you won’t let me do it. How infuriating. What a lazily written app. my neck hurts from bending down over my iPad all day trying to fix this. They promised to call me in the morning but somehow I doubt that’s going to happen. I have not been able to log into my My Fios website in years. What is your major malfunction? You are $1 billion company and you can’t even figure this simple thing out? I can’t wait to get rid of you when my contract is up.
Better off calling for support
Don’t bother using this app for support! I tried using this app to troubleshoot an Internet issue and while answering the questions, the app got caught in an endless loop of asking the same series of questions over and over. After calling by phone to resolve the issue, I asked to report an issue with app. No one had a clue who to contact or how report it...Tonight , I was having an issue with channels freezing and “digitizing.” Hoping to have a better experience troubleshooting video, I tried using the app again. The app immediately went to work without asking any questions about the type of issue or affected channels. That, I’m fine with if it could detect the problem and fix it. The app indicated it was testing the line and displayed “0% Complete.” I noticed my set-top box rebooted and shortly afterwards, the Internet connection was interrupted. It had been more than an hour, I kept tapping on my phone to keep my phone from “going to sleep” and the app still displayed “0% Complete”... App deleted. Horrible experiences using it. Obviously not tested well.
Glitch report
I have an iPhone 7 with iOS 14.1. The most recent update. Since I downloaded iOS 14, the My Fios app had not worked. It would open, the three dots would blink, and then the app would abruptly close. I tried all usual troubleshooting, including restarting the app, rebooting my phone, deleting and reinstalling the app (which would allow me to agree to the terms of service and set biometrics before crashing), resetting the network connections and checking the privacy settings. All to no avail. I called customer support and they could not help. I then finally tried “Reset All Settings,” and the app finally worked again. I started reapplying all my previous settings one by one, checking the app after each reapplication and finally discovered the setting that disabled the My Fios App. It was “Settings - Display & Brightness - (Display View) Zoom”. To verify, I toggled back and forth between “Standard” and “Zoom”. Every time I toggled Zoom, the app would crash. Hope this helps and that you can fix the bug.
Description
The My Fios app gives you the easy way to access and control your TV, internet and home phone. Connect to the Fios TV app and access featured movies and trending shows. With My Fios, you can: • Pay, view or manage your bill easily or set up auto-pay. • Get support when you need it, with self-help tools that enable you to troubleshoot service issues or chat with us directly. • Access internet tools that allow you to test your home network speed, set parental controls, configure your WiFi and more. • Review your call logs, listen to voicemail and manage all your calling features.
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