Icon Fios TV Mobile

Fios TV Mobile

  • Entertainment
View in App Store

Fios TV Mobile

  • Entertainment
4.5
249.1K ratings
Age Rating

12+

Seller
Verizon Services Corporation
View in App Store

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User Reviews for Fios TV Mobile

1
Extremely poor picture quality

I see plenty of reviews related to this problem. After numerous support tickets and the usual carousel of responses to reboot the router and the set top box, uninstall the app, etc., I decided to request a new set top box and router, naively thinking this could be the source of my problems. Well, I was wrong. Picture quality continues to be just horrible. And I pay over $230 monthly for this type of experience? When is Fios going to fix this problem? And is Fios willing to reimburse customers for the subpar service they are providing users? Of course not. One would think this issue should be escalated to their developer group and addressed as a hot fix. Well, here we go again: I am being naive. This app is rarely updated, so we may be out of luck for some time to come. In the meantime we will continue with this problem and all the other issues the app seems to have no matter what, like unexpectedly crashing. At least they have fixed the forward/reverse problems the app suffered from, and even those problems took months to resolve.

Awful app bugs!, May 02, 2021
3
If only it would not constantly quit randomly

I have a 1st generation 12.9” iPad Pro with 128gb storage. I love this app and what it can do, but it’s loaded with bugs. I can’t move the cursor or whatever it’s called to go through a commercial or to skip a part I already saw etc, etc. The screen goes black and there’s a white box that says “Retry”. And about 90% of the time that doesn’t work! It keeps happening. So I have to close and relaunch the app. And sometimes doing that kind of reboot doesn’t avoid the random stopping. If it doesn’t stop outright and show the Retry box, it goes to a black screen and the sound is gobbledygook. Occasionally if I move the cursor forward, or use the arrows to forward 30 seconds or rewind 10 seconds, the picture may come back. Usually not. It also stops for just seconds numerous times during all shows; the white circles whirl around for 2-10 seconds. If I stop watching it never resumes at the stop point. If I pause, when I hit play it skips forward rather than pick up at the pause point. I also have tried to favorite certain channels but it doesn’t work. None of these things occurs on our TVs. Pls fix these bugs! Thank you.

Dcjkejd, Jun 19, 2020
4
Changing the channel

I hate the latest upgrade. Changing the channel is now a five step process if I am watching something on my tablet. The upgrade before that was also a pain, but not as bad as this. At least last time there was a "Recently Watched" section where I could just click on the last channel. Now I need to find the channel, then click on it, then it brings me to a new page, then press "watch". If I want to change it, I need to "x" out of it, go back to the watch page, then go to previous page. Find the new channel, click on that. Got to the new watch page, click on that. It seems like I spend 5 minutes just trying to change the channel, just to get to a commercial. There must be a better way. And judging by the previous versions, there was. You have made this experience frustrating.

Eugene Catanzaro, May 31, 2018
1
0 stars if that was an option

Verizon and their Fios service is the worst product I have ever experienced. It’s unbelievably expensive and constantly doesn’t work. The customer service experience would earn the lowest possible rating on any scale. This is due to the fact that they are almost impossible to get on the phone, and forget having a technician come out to repair the issues as they will NEVER dispatch someone regardless of the number of times you call, or how many malfunctions you are having. If I could, I would cancel their service tomorrow and go with Comcast. The second my contract is up I will be switching. I HIGHLY advise never spending your hard earned money with Verizon, because the product you pay for will NOT be the product you get. When you are purchasing or signing up, their customer service is spectacular. Once you are under contract, that’s experience is gone, and you are left to deal with whatever issues you have on your own. DO NOT PURCHASE.

horrific is every way, Sep 13, 2020
5
Customer Support? Customer Contempt!

My ability to create favorite channels on my iPhone and iPad devices does not work. I have been trying to get ‘Support’ to solve this problem since... September. Yes, you read that correctly: . To no avail. I have been given instructions on how to solve the problem that are ineffective. I have been assured that the problem has been ‘elevated’ to a higher management level. No change. I have been assured over and over again by customer service personnel that have assured by the developers that they have been working on the problem, and it should be corrected by a certain date. No change. I was most recently told that there is an upcoming update that will solve problem. The update came and went. No change. On top of all the above what has really gotten to me is the indifference. After awhile, trying to get a response from the support function within the app is met with complete and utter silence. They. Just. Stop. Responding. I used to regard customer service as one of Verizon’s strengths. No more. I am now actively looking for alternatives. This long-time, loyal customer is fed up.

Lighthorse Harry, Dec 17, 2018
4
Good App, just a suggestion

I like the FIOS App, but I have a suggestion. When the premium channels have a “free” month (or two week free preview as in Starz’s current promo)so customers can see if they want to subscribe to it, I wish it would automatically appear in our channel lineup. HBO is one premium channel that was ‘given’ to those of us who don’t have it less than a month ago. That channel did “appear”. However, the current two week preview for 2 week free Starz is not ‘appearing’ on my iPad FIOS App....just on my main TV Screen where I have the set top box. However, one has to wait 15 minutes for it to appear! Groan! Why?I recently had a horrible day with this app. The service went down in the middle of the night (2:13 a.m.)...so could not connect at all. When it came back on, within a half hour, the streaming service would freeze and the “spinner” appeared every 10-12 minutes for the entire day! When service resumed without the constant spinning I now have a poorer quality picture. It gets blurry and eventually the picture degrades to the point that you can’t read what is on the screen at all after a while.

NeverForgetTheirSacrifice, May 02, 2021
2
Voice Remote where are you?!?!?

It’s been 8 months since we signed on with Verizon and frankly it cannot compare to Comcast. If Comcast were cheaper I’d switch back in a heartbeat. My whole family continues to complain about not having a voice remote. I miss sorting through movies easily by actor or other star or genre. It’s taken me moths to figure out how to find “free movies” to watch or record because every movie I clicked on that was “free” was really only free with a subscription. I don’t find this platform to be at all user friendly by comparison to Comcast. I want to say to my remote, “Penguins game” and have it take me there or “comedy” and have it take me there etc. the only great thing about Verizon is that their promotion offered Netflix for free for a year and actually that’s mostly what all users in our house watch because Verizon is so cumbersome by comparison. Outside of two tv shows and some sporting events I don’t think there’s any reason for this service. I’m looking for ways to get better service for a similar or lesser price point. Also, there rockstar internet service isn’t any better than Comcast’s Xfinity from what we can tell. I keep waiting for the miraculous improvements promised in speed.

Newreader2, Jan 22, 2019
4
Problems with Fios TV app

This is a review of the Fios TV app. It is not a very reliable app. It is supposed to remember your favorites but it has a habit of either dropping them or substituting them with stations that apparently they want you to watch. On the opening screen you get a menu of programs that you rarely or ever watch. There seems to be no rhyme or treason as to how they choose the stations they are promoting, because in many cases they have no relation to to us interests. Sometimes you accidentally hit the screen while a program is on, and it suddenly freezes and won’t allow you to get back to it without completely going out and coming back in. Overall I would say they need to get some customer feedback to make it a better customer focused product. It’s far from that right now.

StanYearOfThePig, Feb 21, 2021
1
Worse than it used to be

Very disappointed in this app. I use it a lot so the $250 a month to Verizon in my mind includes this. I am very close to dropping Verizon. There’s no way to scroll up to the top in listing after going down hundreds of channels. It used to be able to just touch the top of the screen like any iPad app. That’s a standard iPad thing. Also I like to watch TV in portrait mode a lot. They refused to let me do this. It used to of course they took that away. I use favorite filters to get rid of all the stuff I don’t want. I had probably more than 100. They deleted all of them and replaced it with a feature that limits your 50. What good is that? It means the filter favorites is useless to me. I think they want to force you to look at all channels. I thought we the customers are in charge. We pay them , they pay the content providers. It seems that the content providers are getting all the special treatment. There are dozens and dozens of useless ad-filled channels. I don’t understand their business model. Anger the customers is really smart?!? BTW it’s flops out a lot an iPad even though it’s a new iPad. And it forgets where it was. I like the listing page and I always have to touch things to get back to that. Why can’t remember where he was? is that too much to ask?

Tommyo1957, Jun 09, 2019
1
Verizon, what happened?

I have been a longtime Verizon FiOS customer, but while retaining internet and phone service I “cut the cord” a few years ago for tv. I recently resubscribed to FiOS tv, and I have to say, what a shameful disappointment it is. The old Verizon app worked wonders and was free. Now I’m paying a whole lot more and getting far less. It’s awful that to use my iOS devices on my own Wi-Fi network at home, I’m supposed to pay an extra $20 per month?! Let alone it used to be free not only in my home but while traveling remote on a different LTE signal or Wi-Fi. I’m seriously considering cutting the cord again. The price for garbage, advertisement-laden nonsense channels I don’t want, a terrible app like this one, and a “new” FiOS One box that uses Bluetooth or RF for itself but won’t turn on devices with modern CEC protocols, lack of any customer service (they don’t understand their own product when you call and speak with them), etc. is just downright disappointing. Come on Verizon. You used be so much better. Also, how is this app so highly rated when review after review is so negative?

Wilcaptain, Dec 19, 2021

Description

Verizon Fios TV Mobile lets you watch TV from virtually anywhere with a Fios TV subscription. With the app, you can: - Choose from hundreds of live TV channels and stream thousands of On Demand movies and shows. - Search for your favorite entertainment easily. Filter by genre, ratings, favorite channels and more. - View your personal library of DVR recordings, On Demand purchases, downloads, bookmarks and more.

Get recommendations for shows and movies you’ll love. - Download content to watch offline or stream data-free as a Verizon Wireless Customer (data-free offer not available in California). - Control your TV through the app to play content, manage your DVR, watch recordings and more. Download the app and start streaming instantly on your mobile device, with a Fios TV subscription. *The Fios TV Mobile app is included with the Fios TV subscription. Req. compatible device and Fios® TV. Content restrictions may apply. Fios Internet req’d for in-home use. Full channel access and DVR streaming require Fios Multi-Room DVR Enhanced or Premium Service. Max. combined 4 simultaneous Live TV and/or DVR streams per media server. Verizon Wireless Data-Free Streaming (not available in California): Req. postpay 4G LTE service. Non-streaming activity and app diagnostics (e.g., app downloads, starting/restarting the app, going off airplane mode and transitioning from Wi-Fi to 4G LTE) will incur data charges. For Verizon Unlimited customers, app data usage will be counted, not billed.  Early access to Fios TV Mobile app begins with activation & ends upon installation or in 14 days, whichever comes first. Remote control functionality requires use of Fios® router & HD set-top box. Please note: This app features Nielsen’s proprietary measurement software which contributes to market research, like Nielsen’s TV Ratings. Please see http://www.nielsen.com/digitalprivacy for more information.

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