Tech Coach

Name: Tech Coach
Rating: 4.54237 (12672 reviews)

Utilities

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Tech Coach

Utilities

4.5

12.7K ratings

Age Rating

Seller

Asurion Mobile Applications Inc

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User Reviews for Tech Coach

Problem with my Iwatch you couldn’t handle.

I was told through Verizon app that this app had to be downloaded. When I downloaded it was to address a problem with my watch. The initial conversation was introductory and pleasant. When I stated my problem I was asked if I paid the $25 monthly charge for tech support. I asked why when I have coverage with Apple at the time of purchase. I was put on hold and he said “well, let’s see how we can help some. He tried, put me on hold then told me to turn the phone off and and on” That was it! No further contact and no resolution of my problem. I went to the Verizon store to deal with my phone. They said I didn’t need that, to delete it which I did. Problem solved at store. I have no idea who the cute lady was that impressed the previous comment but it didn’t sound technical especially calling her a “keeper” ( I think)

Brunms, Jun 14, 2022

SHE’S A KEEPER!!!

I was notified today by some callers through text if I was the one trying to contact them. I WAS actually trying to contact these people. They advised me that my calls showed up as “PRIVATE CALLER”. I tried to resolve this issue by myself going through the device’s settings for at least a couple of hours to no avail. By the time I decided to contact a technician, I was a bit disappointed and frustrated that I couldn’t fix my problem by myself. Courtney responded to my request for assistance and presented herself with a cute introduction that immediately brought a smile back to my face. I described my issue and she immediately provided me with instructions on how to resolve my issue which were most successful on the first try!!! She stayed online waiting for me to go through the process of fixing my problem. I felt that was admirable of her to do so, since everyone is always in a hurry now-a-days!!!She then explained to me a protection plan for my device and offered to get me signed up for the plan. Using her quick witty humor, everything she explained, made so much sense to me. I read the particulars of the plan that she offered and I instructed her to “sign me up”!!! In summary, I’m saying that COURTNEY IS DEFINITELY A KEEPER!!! She is definitely an asset to her organization!!!

Ger Gon, Dec 31, 2020

Great coach

I have been trying to understand what to do about my jet pack for 6 weeks. Drove all. Over heck , bought a 30 dollar battery etc. nothing really helped.?i am older and all the mechanized voices on phone are very frustrating. This tech coach today stayed in with me with the people he connected me with and I finally bought a new one and should be able to pick up today. Excellent assistance from both Edgar and the gentleman he connected me with who said his name was Andy: he too stayed on the phone with me until fraud had checked my purchase and approved. One of the very best solutions and experiences I have had withVerizon. Thank you!

Marketing Veep, Aug 31, 2020

Waiting 20 minutes support they never come on twice.

3 weeks my phone messed up. I’ve talk to tech-support at least five times. Day I was talking on the phone with somebody but her shift was ending so she sent me an appointment for 830 to talk not text to somebody to help with the issues with the phone. I get the text I click the link I answer the questions and wait for somebody to come online 20 minutes later nobody’s online with me I’m still waiting. I get another message in messenger stating they’re going to cancel my ticket because I’m not responding while I’m sitting on the site waiting for them. I text them on messenger again tell them that just same thing so I get a response they don’t understand what I’m saying and canceled. I click back on the link get back over to tech-support only to have the same thing happen all over again. Nobody’s answering the line. Every time I tried talking to them they were right there within seconds. But tonight everybody must be goofing off because nobody’s answering the line.

Mickie54402, Aug 17, 2021

Susan Wenberg Theising

Casey, the Tech Coach: Thank you for the info on the face app. My only problem is that I never asked or uploaded this app. Fortunately(?) At 70, I already know what I’ll look like!! Lol ! I hope I am not being hacked into again. A Jamie Kemple (plus manyAliases for himself & the rest of his crew - 15 pages +) has done this before. We had to change all banking, phone numbers, contacts, etc. I don’t know what needs to be done. I have turned it into Fed Trades Fraud Commision, but have never heard back from them. He is a member of facebook - lives in Middleford, NJ & has many different addresses. I am at a loss. Maybe if you could call me as I have 2 more things I think you could help me with. 1) somehow I ended up with 4-5 Facebook accounts. The only one that should be there is the Susan Wenberg Theising account. Don’t know how to combine them to one. On Jan. 1, 2019 I asked everyone to only use that account - Of course that did’t happen! Can you help with that? 2) I have never had a picture in my acct. I would like to put one there, but never can get it there, on this, too, can you help please?? Thank you for any help you can give me.

Phillerjay, Aug 02, 2019

Bad chat room Service

My parents was having issues with their tablet being able to print on their wireless printer. My parents are 80 and they use it for basic things only. No google play store acct etc. Contacted a Tech Coach by name of Cyandria. At first she was okay, went through steps which I had done before opening a chat session. I started at 3:50pm with her, she asked if I had HP Smart Print and the plug in, I told her no. Let her know the LG tablet printed fine for last 2 years and just recently had an issue. She had me power printer off and back on when that did not work. She said just download the 2 apps please. I did not take it well but gave her benefit as it was a chat room. So once I installed tried it again still no print. She than ask for me to give her a moment I said ok. This was at 4:35PM, and I never heard back. I sent her several messages as I figured out why it did not print and corrected it. To where printer and tablet was printing again. Since I never had a HO plug in or the other app there was 2 steps I missed and she never told me how to complete the install. I message her several times asking if she could as there never a reply back. I had given up, left my parents came home and chat session was still open at 7:05 still I messages so I sent her another message ending the call and letting her know she provided me with bad service. I have sent an email. If I could rate with a negative that what it would be.

rayvn1123, Apr 23, 2018

How do you keep your Tech Reps Attention?

I have no idea and I lost 2 over one problem. After the first 45 min call I admit I had to leave for a meeting; I do work for a living. We agreed to continue the following day at 3:.The next day I received a website link at 3:. I asked the new Tech Rep how do I get back to my first Rep. Problem is the other tech rep knew where we were in testing. Hold on it gets worse. Second Tech Rep seems to honestly care so we proceed. Repeating much of what we did the day prior. The Second Tech Rep (a she) has my phone number and my Fiancé’s. We are in the middle of testing and she is just gone.Verizon used to be the only and best company but I’m starting to wonder if Spectrum wouldn’t do as well at 1/2 the cost,Verizon your losing your edge in the cellphone world. Plus my phone still has the same problems that I started with, if you wish to keep my business you better do something fast.

RenoRik, Dec 12, 2019

Verizon needs to rethink the technical support model

The tech coach model is to make clients wait crazy amounts of time for service that can be very poor. Lots of disconnects makes you start over from scratch. If problem doesn’t get solved you wait longer for next level tech and if your problem still doesn’t get resolved and you call back, you start back at level 1. They absolutely will not consider what has happened with previous techs and you get in a no-win cycle. I got bad advise from a level 2 tech which at off tons of problems and left me with a phone and Apple Watch that didn’t work when all I originally needed was to turn off silencing unknown calls. I literally was trying to get the issue fixed from 10 am on a Saturday and it was still not resolved at 8 pm, 13 tech calls, 5 disconnects and 5 phone and watch resets later. They must threaten their techs significantly if they pass the issue up to a higher level without going through tons of steps, EVEN IF IT HAS BEEN DONE 10+ TIMES BEFORE. I have been a Verizon customer since before it was Verizon, but this has ended our relationship.

SadSLP, Nov 10, 2019

Tech Coach Review

I’ve only used this App once so far and I’m pretty impressed. I did a Live Chat with a Tech Coach, and they were very professional, informative and extremely knowledgeable. There was literally no wait time, at all, once I was patched through to someone. The unfortunate part, is that they weren’t able to resolve my issue because it didn’t have anything to do with them. They did, however, get the information I needed to get it resolved through another source. I feel the Tech Coach went above and beyond in gathering the information I needed. They sent me phone numbers and a link I needed without me asking. Excellent customer service!!! 5 very big stars from me!!!Thank you,Shelli V.

Shelli Rose V., Aug 12, 2018

Did You Restart It

The concept is great. This works well for simple tech questions and the articles provide useful insight. I’ve run into issues where the problems become more complex. The knowledge varies from person to person and most tend to pass you around. Repeating your issue gets old and wastes time. The largest issue is knowing this is U.S. based and receiving alerts in the middle of the night. Might one suggest flipping that schedule 12 hours. Rather than 3am, 3pm might target a larger audience. It’s a nuisance and hinders my entire phone experience knowing that I’ve been woken up to an alert about an article for a new security tip. User friendly courteousness: please consider pushing alerts when users are likely to read them. This has a lot of potential to deliver something unique and of great quality, enhancing how we interact with our devices. I hope it grows in the right direction.

Timpanist02, Jun 01, 2019

Description

The Tech Coach app gives you instant, always-on access to a Tech Coach expert who can help you quickly solve most device issues. Plus, enjoy access to digital tools, manage repairs, and even file a claim with Asurion® straight from the app. Tech Coach lets you: • Enjoy instant access, connecting you live or via text chat in seconds. • Get 24/7 support, all in one place from a Tech Coach expert, who takes the time to get your issues resolved. • Get the most out of your device with proactive tips for device setup, OS upgrades and other relevant tech topics. • Find support for your device and help connecting it to virtually anything else. • Find your protection plan benefits easily. • File claims quickly and hassle-free with Asurion.® • View or manage the repair and replacement options included in your protection plan • Experience a personalized, one-on-one session with a Tech Coach expert.

Download the Tech Coach app now and make it easy to get the tech help you need, right when you need it. Please note: This app uses Device Administrator permission. In order to provide remote support and screen-sharing capabilities, some devices require device administration access. This access will only occur with your permission and will be disabled when the remote session ends. App usage analytics and device data are sent to our servers for analysis in order to provide the best service we can. Your device characteristics data and device ID might be also sent to third parties; in case of an app crash, personal information will not be shared. Full information is available for you in the Privacy Policy that you can review before downloading the app.