Con Edison
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User Reviews for Con Edison
You should be ashamed.
These bills are purely disgusting and you should be ashamed that your monopoly of a company ever charges anyone this. This shoild be illegal and it is beyond typical of that you only care about money. We asked this to be investigated and you and the landlord laugh it off as if any common person can’t afford to take you on.Hahahaha they responded with, “sorry you are having trouble paying your bill, we can put you on payment plans.” Did you even read this or is this another automated response. The problem isn’t paying the bill, the problem is the bill itself. THERE SHOULD NEVERRRRRRRR BE A BILL THIS HIGH. You think it’s right or legal to charge over $1,000/month for a nyc apartment? You are joking. There shouldn’t be a payment plan because there shouldn’t be a bill that high. Clearly there is something wrong and of course instead of fixing it or investigating it you only offer your customer a payment plan. How about you offer to come fix your system.
Scheduled payment
While they’ve made tremendous improvements to the app, they’ve also made changes that need improvement. The app makes it impossible for you to schedule a payment in advance, whereas you used to be able to do that in the past 5 days prior. They need to update the app to allow to schedule a payment, otherwise you have to pay it right in the day you’re using the app. No other credit card, bank, or other payment apps does this. It’s absolutely ridiculous and annoying! People have busy lives and it’s so inconvenient and really don’t understand why it’s not possible. Please update the app to allow this.
Needs some improvement
I gave the app 4 stars instead of 5 because it is obvious that my banking information has been saved since it shows the last four numbers of my account, yet it requires me to input both ABA and account information again. It makes me feel as though they are purposely making it more difficult so that I can join the auto pay. I feel that the app should give you the option of using your previously saved information.
NOT USER FRIENDLY!
I am not here to just leave negative feedback, the app for the most part allows you to make a payment. My only problem with it is, if for any reason ( ex. card information was keyed in incorrectly or if you get sidetracked and app times out) whenever I either try signing back in to make a payment or retry entering correct payment information, I get an error message saying that I am still in session and I cannot be signed in at same time simultaneously. I’ve made sure I log off the app and sign back on and I still get the same error message for at least another 2 hours. This is time consuming and honestly at times it’s almost caused me to forget to return to app and make the payment again.
Individuals who designed and created this software.
To technical support? My application ((ConEdison and iOS) are always the latest release. Unfortunately my problems still exist so your recommendations do nothing more then confirm the stupidness of your recommendation and the capacity of ConEdison’s I/T.The individual s who created this software are similar to the people one sees watching the one person doing the work. Problems found so far. 1. Application indicates I have a zero balance and the balance is due June 21 and my payment extension is June 10. Are kidding me? 2. If you ask for a payment extension it uses the day you enter the software to determine the date not the due date. 3. Their C/S staff is their internet software which is different then the smartphone software. According to their C/S staff. I believe the above is sufficient problems to not justify the information their displays. In todays this software is apiece of $$$$$.
What happened guys?!?😕
Prior to the most recent update of Con Ed’s app I used it easily and seemlessly to pay my bill for close to 2 years. Now, after the update, the app looks great, but the drop down menu to choose payment options and put in your debit card info DOES NOT SHOW UP! I’ve tried numerous times and I cannot access that part to put my payment info in to pay my bill! Guys, can you please fix this problem?!? What is the purpose of having the app if I cannot use the features to pay my bill?!? If you can fix this issue I will come back and boost my rating to 5 stars ⭐️ Thanks for listening & hopefully fixing this issue.
Always good to me.
I have had Con Edison for decades now. As a disabled senior citizen, ConEd has worked with me and have always been good to me. Since a big operation last October, I have been unable to speak. I cannot convey how much this has changed me. Actually, ConEd sent me a letter to ask for a doctors note that stated the electric medical devices I use. Two doctors sent them in. I was in the office when the doctors office tried to fax it, but it didn’t go through. The sent it to the email address listed. A second doctor sent a letter in, but again, ConEd said they didn’t receive it. Perhaps they got them by now as I haven’t received another letter. I have a copy of the second letter in my email, which I can send via email. I’m only stating this as my life is hard enough without a voice and you would not believe how badly people treat me on the phone. Have a text to talk app on my cellphone, but have been hung up on many times. Anyway, aside from the medical needs letter, ConEd has always been good to me, and I thank you all very much. Donald McDonald
Unable to log in: update
WHEN ARE YOU PEOPLE GOING TO SOLVE THE PROBLEM OF ME NOT BEING ABLE TO LOG IN VIA THE APP?! You people have lied to me and said this problem just happened but it did not and it’s still happening. What the hell is wrong with you people? I’ve in contact with you people and gotten nothing from you people. I have an account with ConEd and would like to use the app but for some reason I’m unable to log in to the app. I was in contact with customer service via email and I was told I do not have an account. At the moment I’m logged into the ConEdison website. When I download the app it ask if I want to open an account. Can this be explained to me? I’ve been having this problem for months now. While on the phone with someone, I was told this problem just started. I was lied to. Thanks.Update: I’m still not able to log in even after this update. I have an account with con ed. Still no response from anyone. I use same email and password as on the web page.
Glitch
Finally impoved app. I have had one issue, when i click pay bill it says “payment failed”. So i clicked on it a few more times and it still said payment failed. When i checked my email i was charged twice. Called coned and they can not refund the money until it is fully processed. I can also suggest in the drop down menu where the account you want to pay from instead of saying “last payment method used” “credit” actually show your banking nickname or cc or debit card etc...
Amazing app
I have been sending checks to pay bills the last couple of years. It wasn’t till this year that I discovered their mobile app. It is honestly one of the best transitions I have made. It is easy to use and very user friendly. I haven’t had a problem with it since using for half a year now. The app is very transparent and shows you live usage of your electricity as well as past bills and usages. It is overall such a well planned out app. This makes paying bills so easy! Literally 3 taps for me and bills are paid!!
Description
We’ve created a fast and secure way to sign in, pay your bill, and get insights on your energy use on the go. If you created an account prior to July 2017, you may need to go through the one-time registration process to associate your preferred email address with your online account. Simply click “Register Now” in the app.
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