National Grid
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User Reviews for National Grid
Absolutely Useless App
I don’t even know why national grid came out with this app? It’s is absolutely useless! You can’t log into your account and view your statements. And then on top of it, you end up getting re-directed to Western Union to pay your bill And need to have your account number on hand to even pay it. Who has their acct # on hand like that? Your better off login in on the actually website and go from there. I mean, I guess it’s useful to those who want to read about national grid news I suppose 🤷🏻♀️ as for me, I strictly down-loaded it for payment purposes...the app has now been deleted from my phone. Save yourself the time and don’t even bother with this app
Total Trash
Month after month this app has been a big waste of time. I attempt to sign in, and then it says I have a Speedpay profile set up. The sign-in always fails even though the password is correct. Tells me I have 4 more times to try. I wind up just going through the website, and lately, that’s been quirky. Today, the website even said no online payments available. As I was about to just give up, my account appears and I was able to pay. I thought signing into Apple n Verizon were bad! This is by far the worst. I wish I could give zero stars, and even that’s too kind!
Terrible App award for 2022
This app is trash. Can you pay your bill through it? Yeah, but it’s not easy. I’ve had an account for years and if you get locked out of your “speed pay” account, you have to do everything as a guest. Which means all your info you have to type in every time. Bank acc, routing number, everything. I went as far as to call National Grid and they can’t reset it. And if you try the forgot password and don’t type something EXACTLY the way you did it when you set it up, account locked for 1 hour. National grid, what the heck are you doing? Best payment I’ve seen is PSEG, you text the lightbulb emoji and then sent the letter A to pay with your account on file. They should implement something similar!
Not a true app
This is not an account app. It’s more like a browser with National Grid links. Good luck attempting to make a payment. It’s looks like they’re attempting to force people into autopay. It asks for information only available on a paper bill to make a one time payment at the same time pushing for paperless billing. I don’t receive a paper bill because muh climate change yet it requires information from a paper bill. Web access is a joke. You make one little clicking error or press the browser back button and the site is no longer responsive. Terrible experience both online and app.
Not as good as it used to be
National Grid’s app is more of a weather channel/utility app instead of a “National Grid” app. The only payment option is via western union and this app doesn’t even give you a log in feature. Western union payment options incur fees while you could just log in online and pay via bank account for free or just call and make a payment through their automated system for free as well. Honestly, it’s easier to just delete this app and then use a banking app and set up a payee and send a payment from your banks app. It’s free and if you have your National Grid bill then you can easily check the amount. Personally if 3/4 of my bill is always delivery services, I would request that National Grid delivery better and easier options for managing my account via an app.
Useless
This app is useless. I tried to pay my bills through it while overseas (since I didn't have access to a desktop or laptop) and had multiple problems. First of all you can't use your regular login information from the regular online site. Instead you have to use your account number (have fun finding that). Second it doesn't tell you how much you owe. You have to look that information up yourself. Third you can't use a credit card or debit card but have to use your bank account and routing numbers. It took me over 20 minutes just to find all these account numbers and when I returned home I found out the payment didn't even go through and I got slapped with $30 in returned check fees! I tried calling customer service but they were no help at all. Got a 'confirmation email' from western union but there's no way to follow up or look into what went wrong. This is really not transparent and difficult to use. Looks like you need a new app, National Grid.
Slightly Better with new release BUT
Better now that it fits screen of current day phones much better but please look at every other bill paying features of any other company out there and redesign. For on let me view account and balance without having to provide credit card or bank account first. And then provide option for payment without saving account info or saving if I choose to. I just want to be able to open the app and see quick balance with without jumping through hoops then pay if necessary
Poor login and navigation
You have to enter an account login or phone number plus last 4 of social to find out about outage in your area. Don’t put dashes in - only 10 digits - no instruction before you enter number. Put dashes in? Re-enter your 4 digit social or you’ll get an error. Step away for a few seconds and want to see something else? You’ll have to log back in. The app doesn’t stay open or remember you. The process is tedious. Site navigation not great. Want to know when issue will be fixed? Takes a very long time for update. Don’t count on anything more than confirmation that you don’t have power... in case you did know for sure. It’s easier to call.
-5 stars
What in the world were you thinking of when you people created this app? It’s totally dysfunctional! Starting with the inability to login. Use of a second party for payments (Western Union) at a fee. You must provide an invoice number. It is much simpler to go directly to National Grid’s website, signing for an account, save or your values (username/password) and every time that you need to make a payment, check outings, etcetera, login and done! The website even saves your payment option and you can also opt for automatic payment or one time payment only, PLUS it kept in your information record (if you want to keep it in your record)making it a very simple and straight forward transaction. I thought that apps are all about simplifying things! This app, it definitely does not! But heyyyy, thank you for trying (a little)!
Poor Quality App
First impression, Finally, has bill payment made east. I selected my region. Now what…. My only options are “News, Outage Map, Report Outage”. I can’t log in. I can’t select to create an account. I can’t select electric or gas. Oh, wait! There is a “Payments” section. Seems like I almost figured it out. Yet I was stuck yet again because it needs all the payment info, account into, and - oh yeah - a “speedway payment system” log in account. The only thing this app seems to be great for is finding the appropriate contact numbers to call when there is a problem, be it may gas, electric, outage, or tree service. National Grid… PLEASE just contact Eversource for a copy of their online system and call it a day. Your current system makes me want to go back to paper bills. Invest into your R&D and work on this app to make it more helpful and user friendly for individuals who have not just one account, but multiple account across multiple platforms (gas and electric). If user error is the issue, please make How To clips and add them into the app on the first page so users can learn to use it right away. Thank you.
Description
This free National Grid app allows customers to report and check the status of power outages, view power outage maps, find payment locations and make one-time payment through Speedpay. In addition to this, the app provides important news updates, access to safety tips and important contact information.
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