Universal Studios Hollywood™
View in App StoreUniversal Studios Hollywood™
4.8
Age Rating
4+
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NBCUniversal Media, LLCGrow your in-app revenue
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Mobile
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User Reviews for Universal Studios Hollywood™
Great app but issues
So I’ve been a big fan of universal for a long time. Even though prices are way higher I still love the theme park. This app is pretty cool because it tells you wait times. The main thing I use it for. You can even tell it to alert you when the wait time reaches a specific time. The problem I’ve had with it, is that it doesn’t alert you right away. I was at universal the day I’m writing this(technically yesterday because it’s after midnight), and I set up alerts for when the lines got short. It didn’t seem to alert me when I noticed that the wait times fell under the times it should have alerted me. I was like whatever and just ride the rides that now had super short lines. The park closed at 10:00pm today and at 10:02 I get two alerts telling me the lines are under the time I set. This was after about an hour to an hour and a half when I had noticed it myself. And um why did it alert me when the rides closed? Other than this, the app seems pretty cool but I basically only use it to check wait times which seems to be pretty accurate. Now if they can get it to alert when the park is still open, it’d be even better. 😝
Broken Rides
We must have had the worst luck when visiting Universal Studios Hollywood. Luckily we didn’t purchase the 2 additional passes for the remaining two members in our family like we had intended or we would have been really disappointed. In June 21 my son rode the Transformers ride and after waiting what seemed like forever, Waite was 45 min, there were technical difficulties and he didn’t get the full experience. I asked if they gave him a fast pass or something so he could ride again once it was fixed, but he said no. Next, on June 23, while riding the Studio Tour, the Jurassic portion he technical difficulties and this portion of the tour was skipped. I was soooo bummed because I was able to get the full experience on the 21 and was sooo sad he missed out. Again we didn’t receive fast pass to have the opportunity to view the ride again once fixed. Lastly, while riding the Mummy my family had to be helped out because the ride broke down. Luckily we had finished the ride and it didn’t totally ruin the experience. However all these technical difficulties kinda makes you wonder. I mean you pay over six hundred to into a park and you’re still short a couple passes but decide to make the best out of and I just feel ripped off.
Always more, more, more.
As a fan I extremely enjoy the sight every time I visit. Adding sounds if possible would be great. Especially when the opening the app and the Universal logo appears. Add the theme song, That would be epic. Or click on a ride wait time and hear sound or characters from the ride, restaurant, etc.Side note. I would love Universal to give up marvel, simpsons etc for more universal themed rides/areas. Bring back E.T. Or Back to the Future. Have a whole land dedicated to Jurassic world or Universal monsters. Or other great Universal themed areas. But that’s just me. Thanks for providing a great app. The app definitely helps in planning out a trip to Universal Studios. Either a year in advance or the day of. Well done.
Alot has changed at Universal Studios since I last been (25 years ago!)
Last time I went to Universal Studios I was 16 years ago, now at age 41 I got the chance to go again and I LOVE LOVE LOVE it! I was able to ride all but one ride (Couldnt fit on the Harry Potter ride so that was a bummer!) I loved all the rides I was able to ride; and the food and gift shops are all really cool! We ate at the Hard Rock Cafe and that was delicious, and those huge Simpson’s donuts we bought in the park were a perfect dessert to share! I had a bit of anxiety on the Tram Backlot Tour because it was the most packed attraction there, However I really enjoyed it. It’s a MUST! I’m glad we chose to purchase the annual passes rather than just a one day because we definately wanna go back soon!
Definitely worth EVERYTHING
Let me start with the first impression. Wow, just wow. Once you walk in through the huge arch it’s like wOw. You can hit the whole park in one day! (it kind of depends on the wait times) Next, the rides. The new Jurassic World ride is absolutely amazing very life like and surprising as well! The average wait time is about 120 minutes. All the other rides are amazing too! I definitely recommend Transformers, Harry Potter- The Forbidden Journey, The Simpsons Ride, Despicable Me for daredevil riders. Lastly, the shops and restaurants/food stops. All of the ones we went to were aMaZiNg! No matter where you go the food will be worth it!! Overall I had an absolute blast at this new updated theme park!
This App Could be Better
Honestly, where their competitor (the one that uses a mouse) is beating this app and this park is though mobile food ordering and scan and go for souvenirs. I recently visited Universal Studios in Hollywood and had to stand for a long time, in a long line just to place an order for food. At their competitor’s theme park, I was able to use their app place the location and time I wanted my food order then show up, show the attendant my confirmation number and walk away with my order without standing in line. Then at their souvenir shop I was able to scan the items I intended to purchase and then purchase the items all in my app and verify with the door attendant I was leaving with my purchases. I really hope Universal looks into mobile food ordering in the future… seeing as being in California and not doing this puts you way behind the times.
Love the app - why did I have a hard timing finding it through search?
I've used this app to plan park trips and I love it. The filters on the map are super helpful, and it seemed like the wait estimates were accurate. I've recommended the map to 3 people. After my visit, I deleted the app to save storage. When I tried to find the app to prep for my next visit, I couldn't find the app when I search "universal studios hollywood" in the iTunes Store. I was only able to find the app through the "download app" button on your website. I'd recommend figuring that out in case anyone else has had that issue - I'm using an iPad.
Universal Studios Hollywood App Review
This app is very easy to use. Up to date showtimes, has an alarm for you to use to set a set a reminder to start walking to the show 20 or 15 minutes prior to the showtime. You can also set an alarm for when a ride wait time dips to your desired wait time. Jurassic World and Harry Potter and The Forbidden Journey can have a wait time in the 90 minutes range so just set an alarm for when the wait time goes down to 30. This app is very helpful. As a platinum pass holder, it helps me plan my day accordingly without having to wait for hours and hours for a ride because the app will tell me when it dips down to 20 minutes from a 110 minute wait. If you’re a pass holder or just going for the day, use this app! I know you will find this app helpful! (it also has the tour times for Mandarin and Spanish)
Silver season pass family experience 2018
We love Universal. But there have been a few things mags that were inconvenient about the passes. It has been somewhat of an inconvenience to schedule at times with black out dates. Particularly having all of July and half of August blocked out. (My only summer vacation time.) and now with 3 Saturday’s in October blocked out when we really wanted to add horror night. Only other difficulty is my size. I’m a large woman and there are 3-4 rides I can’t ride including the 3 new rides in The Harry Potter area. Being new it would have been nice to consider larger people. And it’s a bit embarrassing to try your sample seats right out on display for everyone to watch you fail at closing the security bars. I understand you want people to see so they don’t waste their time in line, but there could be an example and perhaps have the actual practice seat around a screen of some sort. It’s a bit humiliating and shamming.
4 straight years with front of the line passes
I can not believe that each year universal charges more each year for express passes. This year they decided to take away the passes WITH lanyards and instead give you a paper ticket that you have to find to use at each attraction. It was a hassle to keep digging in your pockets to find this flimsy piece of paper. Since I was in a bigger group, there was at least one person that had to check multiple locations to find the tickets! It was annoying! It was a relief to leave and not have to worry about misplacing the little piece of paper. What a joke! We were really upset when we priced lanyards and they started at $10 and after spending 180 for tickets for 5 people ... we really felt another $50 was ridiculous next year we might try knotts or Queen Mary!
Description
Put everything you need to know about your trip to Universal Studios Hollywood in the palm of your hand. Download the official Theme Park app for free! It’s the easy way to: • Purchase select single and multi-day Theme Park tickets in the app. • Check ride, show and attraction wait times at home, on the go or in the park. • Customize your park experience using the itinerary, filtered lists and the map to plan your day. • Set ride wait time and show time alerts to make the most of your time in the park. • Stay up-to-date with in-park notifications and news about upcoming special events. • Share your Universal Studios Hollywood experience on Facebook and Twitter. • Explore the park using the detailed map view.
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