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User Reviews for TAP LA
Fix the Connectivity Issues NOW!
This is an absolute nightmare to use. I am CONSTANTLY disappointed and frustrated by this program, as no matter where I am, no matter how connected I absolutely am to the internet, this blasted app refuses to connect and it refuses to let me even see bus times as a result. I used to use this app to get to work quite often, as it saved me having to pay for Lyft and whatnot, and I never had these sorts of issues until the app started going completely haywire about a month ago, but now it’s so unreliable and pathetic that I basically can’t use it anymore. My life is significantly more stressful and hard as a result. Don’t throw a canned response at me. Don’t PR me, Cubic. FIX THE ISSUE. STOP PLAYING AROUND. YOU’RE ACTIVELY RUINING MY LIFE WITH THIS.
Takes over 24 hours to load card
Takes sometimes MORE than 24 hours to load the card, and doesn’t indicate this—at least not in an obvious way. For that reason it’s not convenient and leads to awkward situations where the driver grudgingly let’s you on as though you’re pulling a fast one. Fix that and give the ability to order custom design tap cards in-app and Id give it 5/5.
Mostly Fine
Can’t see the icons at the bottom of the screen because the bottom bar covers them. Other than that it’s fine.
Of All The Features, Only One Really Works
The app is decent for adding a virtual tap card to tour wallet and paying fare through that. Aside from that, the search bar is unresponsive, it doesn’t usually load bus times for routes, and when you can get a list of stops for a route you have to figure out what “Inbound/Outbound” means otherwise you could end up referencing the time for the wrong direction. Frankly, just use google maps if you wanna plan a trip, since it also tracks the metro buses.
WTH does inbound/outbound even mean?
Devs, please don’t go ‘off the reservation’ by getting all fancy on us; please stick to using official Metro time-tested nomenclature (which has been used on Metro system for over 5 decades, even back when it was called RTD) by referring to lines by ‘line number’, ‘direction of travel’ and ‘city of final destination’ (eg 233 N / Lake View Terrace).Using “inbound/outbound” nomenclature is fixing a problem which wasn’t even broken in the first place, & only adds needless confusion (think about it for a moment: if you stand at ANY bus stop in the city, the bus serving that line/stop will be inbound before it arrives, and become outbound after it departs from the stop. But the problem is that same principle applies to the bus stop ACROSS the street too, so it’s needlessly confusing).And YES, I realize the conventional info. for the line’s final destination is available in a sun-menu, but why make users drill down into another sub-menu and exit it, when that’s a completely unnecessary step?Just stick to standard official Metro terminology, and show the info. on the main menu (I’m old enough to remember when app devs valued ‘elegance’ over ‘needless complexity’).
Adding Fares will not load.
Whenever I try to add some fare to my tap card on my phone, it takes up to 2 minutes to load and then hit me with the “sorry, we cannot load your products.” This has been happening for months now. Would’ve thought metro would’ve fixed this issue, since they stupidly added fares back.
From downtown to LAX
I'm sitting here in the airport after successfully navigating via the TAP app’s tripfinder all the way from the JW Marriott to LAX. The app worked perfectly, and I tapped to transfer 3 times using my iPhone. Soooo easy! It even told me where to stand and on what side of the street to wait (in the map). Anyone who comes to LA and doesn’t want to sit on the crowded freeways for hours should use it! #taptoGO
Useless
The app doesn’t even work. It scans for fare boxes, but never succeeded in actually paying. I’ve tried about a dozen times now; it just doesn’t work.Now, my money is trapped inside a virtual, NON-REFUNDABLE card. And the only way to pay my fares is to buy a new physical card and pay a fee to have the balance transferred.Customer service is also useless, so don’t even waste your time.
So easy to use!!
I love how much this app made it so easy to keep track on my cards!! I would absolutely recommend to everyone!
Not Letting Me Load Fare
While I love this app and it has been great the last few weeks, today it just won’t let me add fares on to my card. It keeps giving me an error message saying the transaction failed. Tried deleting and re-downloading, signed in and out, nothing. Please fix this. I love the app, but would like this bug to be addressed.
Description
TAP is your ticket to ride transit in greater Los Angeles! It is accepted on 26 systems including LA Metro, providing a vast network of buses and trains. - Make your travel safe and easy with touchless payment and card management. - Add a new TAP card to your iPhone and Apple Watch and use your fare immediately. - Use your iPhone (8 and above) and Apple Watch (Series 3 and above) to tap with Apple Pay when boarding a bus or train. - Enjoy flexible payment options including credit/debit cards, account cash and Apple Pay. - Purchase a transit pass or Stored Value for any agency in Los Angeles County.
 - Manage multiple cards in your TAP account (iPhone 5 and above). - Add your TAP card to Apple Wallet, enable Express Transit and quickly tap and pay when you board. You don't even have to wake up your phone! - Supports reduced fares for seniors, students, persons with disabilities and low-income riders. - Transfer a TAP card in your account to your Apple Wallet and leave the plastic at home. - Access multimodal programs such as Metro Bike Share. - Use Trip Tools to plan trips, find nearby transit options, view real-time arrivals and save favorite destinations and stops. - Enjoy the benefits of a TAP account, such as Balance Protection, card management, discounts, promotions, transaction history and friendly customer service. - Accepted on 26 transit systems in LA County including: Angels Flight Railway Antelope Valley Transit Authority (AVTA) Baldwin Park Transit Beach Cities Transit Burbank Bus Carson Circuit Compton Renaissance Transit System Culver CityBus Foothill Transit Gardena GTRANS Glendale Beeline Glendora Transportation Division Huntington Park Transit Unlimited LA County Department of Public Works LADOT Transit Los Angeles World Airports (LAWA) Long Beach Transit Metro Montebello Bus Lines Monterey Park Spirit Bus Norwalk Transit Palos Verdes Peninsula Transit Authority Pasadena Transit Santa Clarita Transit Santa Monica Big Blue Bus Torrance Transit
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