My Disney Experience

Name: My Disney Experience
Rating: 4.62207 (1702879 reviews)

Travel

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My Disney Experience

Travel

4.6

1.7M ratings

Age Rating

Seller

Disney Electronic Content, Inc.

In-App Purchases

$9.99 – $199.99

View in App Store

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User Reviews for My Disney Experience

Crashes constantly

I hate this app. It constantly crashes. It’s supposed to work with magic bands, reservations, fast passes, pictures, etc. the problem is it constantly has issues. It tries to log in EVERY TIME. And you’re using it at least 30 times a day to keep track of everything or figure out where you’re going. I have the worst time getting pictures to link with others in my party. Or trying to see wait times or where dining options are nearby. In theory it should bring all this up but in reality you stand around either waiting for it to load or closing the app out for for the 5th or 6th time while you wait for it to just come up at all. And I have a current phone with current iOS so don’t use the excuse I have older generation hardware. This app seriously put a damper on our trip because you have to use it for EVERYTHING. To add to it because the app doesn’t work well it slows down traffic in the park. People are constantly looking at their phones and trying to get the app to work. Whole families slow down in the middle of the park and then have to pull off to the side while they wait for fast pass times and schedules to load. Seriously Disney? You can’t figure this one out? You make mechanical dragons breathe fire during a parade, seems like you could take a little time and make an app that is CRITICAL to the park experience at least function 80% of the time. Call Apple or Microsoft. I’m sure they have an engineer who can help you.

34ahdh, Feb 06, 2019

A MUST for a stress free Disney vacation

I love the My Disney experience app. It is a MUST for a stress free Disney vacation. Do you hate waiting in lines... yes, duh! The ability to book fast passes and change them easily, check wait times, and plan your day in the park is the best! I would say sometimes when booking fast passes for a large group it will glitch and only show it’s booked for 1 person, but in reality it has everyone on the system. Only once when I changed to a fast pass did it not sync but the cast members were very helpful. I like standing in line picking the next ride for my family, it makes visiting the parks effortless. Waiting in line to eat... Not about that life... I like ordering food in the app and just skipping past the queue for my food. When character hunting this app is a the best map! I’ve been able to see when hard to find characters are out in the parks and their exact location. Recently, I have been using it to open my resort door which is nice. I also use it to show my annual pass to get the discount on merchandise or food. Again my only complaint is sometimes it is a bit glitchy and I have to re-start the app multiple times. Overall 4/5 stars for making my Disney vacations stress free and magical with my family!

ARUSSE52, Apr 27, 2019

Confusing for a large planning party

We are a large family of 10 with multiple households. It was unclear about linking tickets. We are managing through the bumps and bruises but it has been somewhat difficult. As the vacation planner setting everything up, I didn’t realize until it was too late that children should be set up by their parent. Once all the tickets were entered and I began sharing family & friends we realized I couldn’t share their info with their parent. We also lost a member from the list when invites were accepted from the same email, that person received 2 tickets under their name in their account. Once we got that figured out, we realized he had also been deleted from our park reservations. I could no longer add him back to correct it since the ticket was now linked to another account. It looks like she can reassign the ticket to the proper account/ticket owner.It also appears that you must share with each person individually or you don’t all see the entire party that was originally set up (a security feature?). As we sent invites between us we began to see the list of family & friends grow.All in all, it’s not as seamless and easy as it seems if you are a large group. We still have to call for help with corrections for fear of deactivating or ruining our tickets before we ever get there!

AudreyH1962, Sep 17, 2020

No support

We downloaded this at the ticket counter when the agent said it is the way to reserve fast passes. Since it was the day of our visit, there were no fast passes available, but we could use it on future days. That’s not their fault, that is just my ignorance in believing that there was a “fast pass”benefit for each day of use. The next time we were armed with experience and ready to plan our fast passes for our next visit. However, the app wouldn’t properly scan my card. I had it in the system the first day, but it was no longer there, so I scanned it again, and again, and again...to no avail. After way too much time trying to get my ticket scanned so I could order a fast pass with my party, I tried to search for “help”. To be told by the app that there is no “help”. There is no phone number, there is no customer service, there is no frequently asked questions, there simply is no help. So, we’re back in the same boat of not ordering fast passes before going. Hence, what is the point of having the “Disney experience” app, if our only Disney experience is the one that makes us wait in the stand bye lines on every single ride? If I were to do it again, I would not buy a pass assuming this app would allow us to use fast passes. Instead, I would only buy a single day ticket with the understanding that lines are just part of the Disney experience.

Central FL Domestic Engineer, Feb 05, 2020

Horrible App

There are very little things in regards to Disney that I could ever see something wrong with, but that was before using this app. I am shocked Disney pushes this app onto visitors. I was told I HAD to have this app to make dining reservations, special event packages, buying tickets, and the memory maker. It was a bold face lie. I bought my family’s tickets to Epcot via the app-stood in the security line, got up to get in the park and was told I had to buy tickets at another gate! I had to go to a completely different line, buy tickets in person, get a ‘card’ then get back in line to go inside of the park. Another problem I think is horrible with the app is their dining reservation tab. First you can’t search for a restaurant or even by park, only by meal time. Most importantly and annoyingly though was the reservations are useless. I couldn’t get a reservation on Christmas Eve to a restaurant in Disney Springs, well my family and I were getting hungry about 7pm and decided to walk around to that restaurant just to see what the wait would be—-absolutely no wait at all! The app tricks you to think that if the restaurant doesn’t have reservations then you can’t get a table but it isn’t the case! The mobile ordering didn’t work on our entire trip. And every single time I opened the app I had to re-sign in. I expect better of Disney and I don’t like being lied to. The only reason you have to have the app is for Memory Maker. Do not use this app.

globetraveler2, Dec 25, 2018

Terrible & ruins vacation

Don’t count on getting in to Rise of the Resistance even if you get up at 4:30 am and arrive at the park at 6 am... even though all members of your party went through security an had admission scanned at around 6:30 am, and are standing well inside the park by Grohman’s theater....BECAUSE you MUST use that lively My Disney Experience app to join a “ boarding group”...and as people around us were getting group 35 , the Disney Exoerience did NOT work for any of our phones until my husband pulled his out and got us Boarding Group 105...Which would still be ok, if we didn’t need to leave and drive 4 hours home today. So while people around us had their groups called at 8:30-9:30 am... we are still sitting here, knowing our “group” probably won’t be called until late afternoon or early evening...too late for us. Ift wouldn’t be so bad if we just didn’t make the group but to be here and only because of Disney, not be in the group is EXTREMELY frustrating. Cast members were not helpful or sympathetic...so maybe we won’t be renewing those very expensive Premium Annual Passes after all. And this is all with having a DAS card. Getting too old for this 🤔

Heartbeat21Days, Jan 02, 2020

Necessary Evil

It's annoying to have to book a rides daily for a week a month (or two) in advance of our trip, more annoying dealing with the constraints of being there for 3 weeks and coordinating with friends/family coming & going in that period. This app adds insult to injury since it often crashes, lists bad/outdated data, and requires repeatedly scrolling to the day you're interested in.I've had to redo plans multiple times to adapt to available rides and accommodate friends/family who don't yet understand how mandatorily it is to know exactly what park and ride they're going to be at 30 days in advance at 7am. Often the app lists the old fast passes plus new ones, sometimes with the correct # of people and sometimes not. Clicking on old/canceled ones results in an error. I then have to scroll all the way back down to the day/time I was viewing in the my plans screen to continue where I left off (that happens even if no error, when returning to the list after viewing a fast pass or mean reservation- be annoying it doesn't remember where I was). I've found the only way to clear old data is reinstall the app, and I've done that many times on my iPhone, my work iPhone, and my iPad while planning this trip. I can't wait till my vacation comes and goes so I can delete this app for good on all my devices! This needs to be better Disney!My advice is to use the website - it's got it's own errors and drawbacks, but works less badly than he app.

MikeL200, Jun 03, 2018

Needs Imagineers pixie dust

The app try's to be one-stop shop for all things WDW but has execution problems due to back-end interconnectivity & great bandwidth needs for ease of use. Disney may want to rethink one app concept & come out with a couple of specialty apps or figure out a better way to import content from multiple sources. Populating reservations is hit & miss. Sometimes it's automatic sometimes you have to manually put in. No historical reservation access so if you're waiting for an attraction & reservation lapses there isn't a way to show you had one. Very clunky switching between areas of coverage & not very clean interfaces. May want to revamp interface so it's more intuitive, more visual & more Disney- like. Nothing magical with interface; aside from picking an icon that ID members of family etc there is nothing that's says Disney in the interface. Would like more 411 options, more "realtime insider" stuff tied to gps. Like alerts the parade is 60 min and best place to watch from your location is - restroom tracker, table availability, character alerts. Sync magic band to app for better in park experience. Maybe desktop version or a iPad version with more muscle. Need imagineers working on app not generic IT hacks without Disney experiences to draw from.

mikeswee, Sep 04, 2021

Terrible app, hard to use, confusing, and genie+ is terrible

This new version of the app is terrible. It’s slow, clunky, freezes, and is extremely confusing. I’m a hard core Disney World fan and visitor, usually several times a year. Genie+ is awful. You’re limited to one fast pass per ride per day. The times offered are terrible and pretty much non existent. It’s hard to find wait times for the rides and lightning lane times inside the app. I’m pretty sure this was done intentionally to force you to pick rides that aren’t as popular. The app also constantly shows me things I don’t care about like parades and singing shows even though I didn’t check any of them off as interests. Additionally, the app continues to show lightning lane times for rides I’m not even eligible to book. I have used mobile food order a lot the last few years but this visit with the new app, it constantly freezes, locks up, and tells me I have no order. I finally had to seek assistance from someone with a tablet. I told him how awful the new app is and he agreed and said there have been so many issues and complaints. He finally got my mobile order to show up. Anyways, not sure who designed this and came up with this terrible new lightning lane/genie+ system. It gets an F- in my book. Please revert back to the old app and previous fast pass system. I don’t care about paying for fast passes but the new system is legit horrendous.

scooct224, Feb 28, 2022

One Time Situation

Now, normally I’d give this app a 5 star. I’ve had it for years and have been using it in every trip to any Disney Park I’ve been to. UNFORTUNATELY, however, this trip that I’m currently on while I write this review seems to be a little different. This time around the app seems to have gotten VERY slow and buggy, contrary to recent years. Every time I try to check times on Fast Passes, check the times of a restaurant or peek at the map to make sure we know where we’re going, the app takes longer than convenience would want. I even manage to make it to my destination every once in a while before the app manages to finish booting up. Fun stuff.Bugs and lagging aside, I don’t want this review to be seen as something of a “Do Not Download.” This app is EXTREMELY useful and if it ends up running smooth for you, it’s a MUST DOWNLOAD in any of the Walt Disney Parks. Between Fast Pass reservations, to the maps, to the restaurant times and times/places to meet characters, the app will ABSOLUTELY make your trip a neater, easier and more enjoyable trip.As the title hinted, this review is based off a one time situation. Disney normally never fails to deliver and I hope they fix these bugs so I can get back to praising them for their awesome delivery of service and experiences for guests of all ages!

Switch Tha Weirdoo, Sep 19, 2018

Description

The official Walt Disney World® app! Now it’s easier than ever to plan and share your vacation details—at home and on the go. - Make your theme park visit easier and more fun by taking advantage of our complimentary new Disney Genie service, which grants you a personalized itinerary that seamlessly maps out your special day with updates that continue during your visit. - Create your very own personal Tip Board to track wait times for your favorite experiences, make dining reservations, mobile order food from select locations and more. - Quickly access current estimated wait times and forecasted wait times for attractions, park hours, Character Greetings, showtimes and more. - Use the interactive, GPS-enabled map to explore the Resort and easily see the dining options, attractions that are nearest to you. - Purchase your theme park tickets.† - Download, edit and share your Disney PhotoPass photos and videos throughout your vacation once you’ve purchased Memory Maker, a product that gets you unlimited photos taken by our complimentary photographers at select locations. - Search and filter activities to find exactly what you’re looking for. - Save time by starting your Disney Resort hotel check-in process right from the app. - Visit My Account to manage your Disney Resort reservations, tickets, MagicBands and cards, share plans with others and sign out. - Set up a Disney MagicMobile pass to enter theme parks, charge to your Disney Resort hotel folio during your stay and more. - Share plans with others through Family & Friends. Discover official content for Walt Disney World Resort, including our 4 theme parks (Magic Kingdom® park, EPCOT®, Disney’s Hollywood Studios® and Disney’s Animal Kingdom® park), 2 water parks (Disney’s Typhoon Lagoon and Disney’s Blizzard Beach water parks), Disney Springs, select Walt Disney World Resort hotels and ESPN Wide World of Sports Complex. †Ticket sales are for residents of the U.S.

and Canada only and may not be available in some countries. Ticket prices are in USD only. Have questions, problems, comments or suggestions? Reach out to us at [email protected] to the Internet in the parks: Without a strong Internet signal, wait times, park hours and schedules may not update accurately. You can see if your device is connected properly by checking under Settings. Note: Some features in this app will require your full name, country, birthdate and email address, as well as access to your location data. If Bluetooth is enabled on your device, this app will also collect your precise location information through beacon technology in order to improve in-park experiences, such as wait times. To facilitate the sign-in process, the app will also require access to your email address, stored within Account Manager. This app will request access to your camera to scan credit cards for purchases, link tickets and passes to your account, and scan and link PhotoPass cards. The app will request access to your microphone for optional features related to certain PhotoPass photos. The app will request access to your external storage to cache certain data for offline browsing. The app will request access to your contacts to assign purchased PhotoPass images to your contacts. Optional planning tools may also ask you to provide details about your travel party. Some features in this app include the ability to make purchases and will require a Wi-Fi or mobile carrier data connection Before downloading, please consider that this app contains in-app purchases that cost real money. This app provides you with the option to receive push notifications. Terms of Use: http://disneytermsofuse.com Privacy Policy: https://disneyprivacycenter.com Your California Privacy Rights: https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/your-california-privacy-rights/ “Do Not Sell My Personal Information” Rights: https://privacy.thewaltdisneycompany.com/en/dnsmi