Icon Disneyland®

Disneyland®

  • Travel
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Disneyland®

  • Travel
4.7
1M ratings
Age Rating

4+

In-App Purchases

$14.99 – $19.99

View in App Store

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User Reviews for Disneyland®

5
Informative and easy to use

I went to Disneyland for the first time in about 16 years recently and this app proves that technology is indeed a beautiful thing. The app provides wait times for all attractions, which are accurate. The app also lets you know when an attraction is temporarily closed for maintenance or for some other reason. The app also shows restrooms, dining, and entertainment attractions on the map. You can search for different kinds of food and the app will show you which dining spots within the park have those items. You can also now order your food through the app and pick it up at whatever restaurant you have chosen. The app also stores your Disneyland ticket if you have created an account with Disney so you don’t need to carry the paper one. They just scan your phone at the gate. It also keeps track of your annual pass and provides calendars that show you your black out dates, if you have any.This app has never bugged out or crashed on me and I’ve been using it for about 3 weeks. This app is a must have for your Disneyland visit.

ajc0225, Jul 26, 2019
1
App made a member of my family ineligible

We were ready to submit for the Rise of the Resistance virtual cue at 12:00pm. We knew the cue would fill up quickly. This was the reason we bought tickets to the park today. Just before the window opened, the app kicked out my husband from our party claiming he was “ineligible” cause he was not in the park….though he was sitting right next to me. I have a screen grab to prove. As we scrambled to resolve the issue, the ride cue window opened and closed. The app didn’t even give us a chance to submit. The technology that the park expected us to rely on did not work properly. Our entire reason for buying tickets is now in vain. We are tech savvy people…we did everything we were expected to. But the technology failed. I understand the chance of the ride cue filling up as it did at 7am. But what I feel betrayed by is the technology failure that prevented us from even trying at 12pm. If you’re going to abandon lines in favor of a tech cue, you should be confident that the tech is reliable. It clearly failed our family today. I went to appeal to a lead or a manager at “City Hall” but the line for help was over 1 hour. That is a terrible use of my family’s time, we are moving on with our day with extreme disappointment. I know our experience will not affect your bottom line. But the risk of poor service and unreliable tech is too risky for us to spend this amount of money at Disneyland anymore.

armen k, Oct 08, 2021
1
Not useful

I had this app from when I’ve gone to Disneyland before and it was much easier and helpful then. I may as well have been using my paper map that you can get from the front of the park!! It was very hard to locate anything and the wait times for the rides, the train, and the monorail, were never accurate. When I used this app a few years ago, it was really accurate and if it wasn’t accurate you could update it in real time so that others could see the accurate wait times. This option isn’t offered in this app anymore. Also, it used to be divided up between the Disneyland Park and California Adventure. You could choose which side you wanted to see things for and then go from there. Now it’s all one big map and it’s super confusing to find things. I kept trying to push the locator button to see where I was in the park and that never worked! I tried restarting my phone, closing out the app and re-opening it, I even deleted the app and added it back onto my phone and that didn’t work either. I have an iPhone 8 so it’s not an old phone that wouldn’t be up-to-date on things. It’s a newer phone that shouldn’t have had any issues. I believe that the app needs a lot of work!

bambinimiei, Jun 16, 2018
1
Major Disappointment

We flew in from out of state to take our little one to Disney for the first time. We were meeting up with family who drove in from another out of state location, so we could all spend the day at Disneyland and enjoy family time together. Our cousins purchased their tickets, but when we tried to purchase ours, we just kept getting an error saying “there was an issue processing your order”. We have been trying for almost 2 hours now, but the site just keeps having issues. We tried calling customer service and it says they’re experiencing higher than usual calls & to either try to call again later, which we have tried several times, or chat with someone on the app, which we have also tried to do multiple times, but no one is responding. We got an automated message saying that you are experiencing higher than usual wait times for chat as well. I am guessing we are not the only ones having this issue. The whole point of this trip was to experience a wonderful day at Disneyland. We flew here specifically for Disney and also paid for an Airbnb, which was not cheap. We would try to just purchase tickets at the gate, but it says that you have to purchase online. Beyond frustrating!! Now we are just sitting here at our Airbnb, not spending time with the cousins, while they are inside the park without us. Our little one has been looking forward to this for so long, how do you make up for that?? So sad!

DudeNfam, Jun 29, 2022
2
Disappointing App

I used the app to place a food order at Red Rose Tavern. I was given a time window between noon and 12:30 to pick up my food. Upon speaking with the greeter at the door, we looked for my order queue and it said I had nothing in the queue. I had taken a screen shot which included my order number, and she was able to see that I did, in fact, have an order in the queue even though it wasn’t showing in the app. At the same time, I used the app to get in the virtual line for Rise of the Resistance. After scanning the 10 tickets in my group, I got a message back saying our number was 360, and that we wouldn’t be able to enter the queue again for the day. When I went back to check the status, the app said I did not have anything in the queue, again!! Unfortunately, I did not have a screen shot this time saying I was in the virtual line, and after spending the money for a group of ten to come to Disneyland, and following the requirements to go on this ride, we are unable to do so because the app is not functioning properly. In addition, the app says the Indiana Jones ride is temporarily closed, yet I’m standing in front of it right now and it’s open with a 65 minute wait. How will I be compensated for the app’s failure to properly function and allow my group to go on Rise of the Resistance?

durhe7438&, Aug 17, 2021
5
Disneyland Experience

We are annual passport holders and make sure to budget it so we can renew every year We have been members since 2002 With growth comes change and we understand that but our experience today to getting to the parking to getting into the park was such a challenge We exited the freeway at 930am and we are now finally in at enchanted tiki 12:07pm first before we stopped here we wanted to eat at carnations They are not seating anyone without reservations which is crazy cause that’s what the Blue Bayou does so we didn’t eat We wanted to get a dole whip and they are only taking mobile orders The whole point of being at Disneyland is to enjoy your family and be off your phones NOT A GOOD START AT ALL!! But who cares right cause nobody is gonna read this cause so many people come to Disneyland a day that complaints won’t make a difference Just needed to vent My family will reconsider renewing our passes this year Very sad but it isn’t worth coming here when everywhere you turn you have a bad experience!! Thank you for your time Sincerely Paulette Ysais Annual passport holder since 2002

Fydhfdg, Oct 09, 2019
3
True north would be nice.

The app was good. It could do some work with the search function to make it a little easier to find something. I like how you are tracked to know where you’re at but a third of the time we were on top of buildings that we could not walk on, like we were on top of space Mountain when we were not even close to space Mountain. Or we were walking in one of the lagoons when obviously we were walking on the sidewalk near it. It’s hard to find food/restaurants because even the little kiosks that sell just one item are marked as dining so it’s overwhelming to find something to eat. One of the things I did not like is that true north was not enabled. The difference that would make is that you would know whether you should turn right or turn left to get to a certain area. We had to refer to the physical paper map several times in order to find out where we were at and where we wanted to go. Which to me that makes they have useless. If you fix those things then I would give it a four or five star rating.The best thing about the app is that it gives you wait times for the rides. So you can plan your time more efficiently. I would download the app specifically for that reason only. And then use the hardcopy map for all the other stuff that you need to search for, like dining and restrooms.

GMEC887, Dec 01, 2017
5
Beware Buying Tickets!

Got charged for tickets that I never got. No confirmation number, email or any trace of the purchase within the app or anywhere else. Will never use this app to try to purchase tickets again. Error message of missing information. Checked and made sure my credit card number and names of people I was purchasing for were correct and I got the error message again, but still no tickets. Just a pending charge from Disney on my credit card when I checked my credit card account a few minutes later for $460. So upsetting while trying to buy two 2 day park tickets with MaxPass for some friends who are visiting with their kids to help lessen the cost for them. Instead I lose sleep the entire night waiting to see if somehow an email with the tickets would show up or if they would show within the app. NOTHING! Showed up at the ticket booth and there was no record of the tickets so I ended up paying again. Decided to just pay for two 2 day park tickets without MaxPass for $420. The previous charge of $460 is still pending on my credit card. Now I will have to find some time during the day to deal with this at guest relations.

iAC30, Jul 09, 2018
2
New features are buggy

The app has changed significantly since my last visit, and instead of improving the experience, it seems sluggish and buggy. The basic wait time feature is still handy, but managing park tickets and fast passes feels one layer too hidden. When I needed to scan my park ticket for a fast pass return, sometimes the pass would be randomly greyed out. Mobile food orders are a hot mess. I tried to order a Dole Whip and kept getting error messages. Later in the day I tried again, and it turns out my card had been charged during the errors, though I had no indication this happened at the time. Luckily I was still able to reschedule my order pickup so I wasn’t charged for nothing, but real world experience of order pickup was disorganized too. The MaxPass feature could also be more streamlined and intuitive. I didn’t realize I was eligible to schedule another fast pass because the option is only apparent after you tap the little plus sign, which has no accompanying explanatory text, so I missed taking advantage of the max pass for a few hours and didn’t get to use as many fast passes as I could have during my visit. There are good ideas in this version, but the digital experience doesn’t come close to matching the thoughtful planning behind the in person experience.

laluhah, Oct 28, 2019
4
User Friendly

The Disneyland App is very user friendly. It’s easy to check times, order food and access your tickets. The only problems I wish that were solved is the amount of steps to access the reservation calendar. I’ve counted a total of 5 steps before I can make a reservation. Before this new reservation system, you were able to make a reservation in as little as 2 clicks under the previous Flex Pass system. You weren’t removed out of the Disneyland App either. This was super easy to do and made making reservations a BREEZE! Automatically signed in, make a reservation, confirm and done. This new system forces you exit out of the app, resign in, forced to answer (again) about making a reservation, which passes, make your reservation, approve reservation and if you’re still here, don’t forget to ALSO approve your reservation by agreeing to COVID safety protocol as well. This is incredibly frustrating. I would much prefer to not be removed out of the app, automatically choose which passes I want to make a reservation with and confirm the reservation and COVID protocol all together on the exact same page. 7-8 steps cut down to about 3-4 steps.

SamNGonzales, Dec 07, 2021

Description

Download the official app for the Disneyland® Resort! Enhance your next visit with an enchanting mobile experience. Buy your tickets, use the complimentary Disney Genie service planning tool, browse maps, locate Disney Characters appearing throughout the parks and much more! * Make your theme park visit easier and more fun by taking advantage of our complimentary new Disney Genie service, which grants you a personalized itinerary that seamlessly maps out your special day with updates that continue during your visit. * Create your very own personal Tip Board to track estimated wait times for your favorite experiences and more. * Quickly access current estimated wait times and forecasted wait times for attractions, check park hours, find Character Greetings, view showtimes and more. * Buy park tickets* and make park reservations with the app and show your barcode at the gate for admission when you first get to the park!

No e-tickets to print out. * Order Ahead and Save Time: Enjoy mobile food and beverage ordering at select dining locations. * Make Dining Plans: Browse restaurant menus and make dining reservations right on your device. Then, conveniently check in for your reservation via the app at participating locations. No reservation? You can add your party to the mobile walk-up list at select restaurants (subject to availability). * View Disney PhotoPass® photos: Enjoy unlimited digital downloads of your photos taken on select days by our professionally trained Disney PhotoPass photographers at magical must have iconic locations and select attractions when you purchase Disney PhotoPass+ or Disney Genie+ service. Don’t forget to ask your Disney PhotoPass photographers for Magic Shots to add those extra shots only available from Disney PhotoPass® service. † * Save time at the Hotels of the Disneyland Resort: Manage your hotel reservations, start your check-in process, get reservation updates and more! * Exploring Made Easy: Find what you’re looking for quickly with GPS-enabled maps that show your location and the attractions, restaurants, shops and more near you. * A Must-Have for Magic Key holders: Link your Magic Key pass to access your discounts at select dining and merchandise locations. Show your Magic Key pass via the Disneyland app when you arrive! *  Locate Favorite Characters: You’ll magically know when and where Disney Characters are appearing in the parks. The Details You Need: See park hours, schedules, accessibility information and descriptions for attractions, dining and more. *U.S. and Japan residents only. **Legacy Passholders: Don’t forget to bring your Passport and valid photo ID! You’ll still need to show a valid Annual Passport card for Passholder discounts and more. †Disney PhotoPass is subject to the Disney PhotoPass terms and expiration policy. Note: Some app features require location data or for you to register by providing your full name, country, birthdate and email address in order to use them. If Bluetooth is enabled on your device, this app will also collect your precise location information through beacon technology in order to improve your in-park experience, such as wait times. Optional planning tools may also ask you about your travel party or allow you to save a credit card to your profile for online purchases. This app provides you with the option to receive push notifications for information relating to your visit to a Park or stay at a Disney Resort hotel. Features include the ability to make purchases and require a Wi-Fi or mobile carrier data connection. Must be 18 years or older to make purchases. Terms of Use: http://disneytermsofuse.com/ Privacy Policy: https://disneyprivacycenter.com/ Your California Privacy Rights: https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/your-california-privacy-rights/ “Do Not Sell My Personal Information” Rights: https://privacy.thewaltdisneycompany.com/en/dnsmi

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