Universal Orlando Resort™

Name: Universal Orlando Resort™
Rating: 4.80495 (256057 reviews)

Travel

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Universal Orlando Resort™

Travel

4.8

256.1K ratings

Age Rating

Seller

NBCUniversal Media, LLC

View in App Store

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User Reviews for Universal Orlando Resort™

Pretty decent.

This app is easy to use and right on track with the wait times for the rides and attractions. It would have been great if the app actually utilized the Notifications as we lost out on one evening in the parks because they closed 3 hours early. I checked notifications several times and even hunted down what event caused the closure, EVEN Universal’s website didn’t have a date noted for the event that we discovered was the reason. It would also be SUPER helpful if app users to post notifications - like tonight would have been great to know that the Spider Man ride was down and they didn’t know when it would be up and running. We discovered that it was a faulty car which was stuck on the track near the end (we saw it as we left without going on the ride). Other than that the app was great to use.

A. Busy Mom, Apr 29, 2019

Not the best

This app does not allow for proper day planning when you are in the park, or even before you go. It doesn’t show the showtimes for all of the shows, in fact, you have to go to a special page to pull up the showtimes for any of the holiday shows. It also should show the menus for the restaurants in the park, both quick and full service. The Disney World app has this feature and it is very helpful. When you get hungry and want to figure out where to go to eat, it’s much more helpful to be able to pull out the app and find a place suitable for you. It’s a pain when you find a place on the app, walk over and look at the menu and find out there’s nothing there that you want. Also, it could help the lines at the food stands if the guest can look at the app and view the menu to decide what they want before they get to the counter. The only helpful thing with this app is wait times, which don’t always appear to be accurate.

Apeyhoehne, Dec 21, 2017

Awful

I downloaded the app at the beginning of our 6 day trip with 6 adult-aged (according to Universal’s standards) people in order to streamline the process of paying for meals, etc. I was only able to sign in ONE time after setting up the account, then it logged me out and I haven’t been able to sign back in to my account again. It keeps giving me an error message and telling me to “try my action again.” It also only allowed me to scan 5 of our 6 passes into my account, then gave me an error message about too many bad scans (I only scanned each pass once!) and wouldn’t let me scan my son’s pass in at all. I have to be physically present for every food purchase, credit card in hand, running the risk of dropping it or losing it, or handing out cash to 4 different teenagers to run and get what they want to eat or refill their cups. The app is glitchy, the wait times are inaccurate, and I can’t even use the app for the purpose I intended. When I asked an employee about it, I just got a shoulder-shrug. (I definitely prefer the service, cleanliness, and streamlined processes at DW over Universal.) This app is a waste of phone space.

Bricklesmom, Dec 31, 2021

Poor App Experience

The app is extremely frustrating to use and appears to have bugs in every function. When updating my home address it says that it was updated successfully but it never actually makes the changes. I’m actually not able to update my address to make sure the correct one is file. I had a similar experience with updating my card payment info although after 5 attempts it finally went thru. I didn’t change any info each time I tried. It just didn’t want to accept the changes until the 5th try. The most frustrating part tho is I’m Florida resident purchasing tickets at the resident rate. My billing address IS a Florida address however every time I go to purchase the tickets it gives me an error that says my billing address must be a Florida address to qualify for the resident rate... I’ve now been on hold for 1 hour and still waiting just so I can buy tickets. I should have been able to do this in 5 minutes in the app. Please use more of your abundant resources to create a better user experience. It’s the least you can do.

DayG85, Apr 10, 2021

Back in the oven please

Great idea but incredibly difficult to use. First, every time you change screens it defaults to the title screen when you came back and have to wait. Second, if you’re going to use the app for payment or scanning into lockers, you have to go through numerous screens to pull up your data. Coupled with the default back to the title screen while it loads can make for some uncomfortable waits while people and waiting behind you. The maps are hard to navigate and really find anything. The virtual passes are a great concept but today 4/19 in the park only 2 rides are represented. One is Hagrids and unavailable from the moment we arrived at the parks opening. The second was Jimmy Fallons ride which worked great. No others available. Bottom line, you’re held captive to use this app and they just need to work on the UX and make it really usable. Put it back into the oven and finish what you started.

fmaylett, Apr 19, 2021

Overall love it but Virtual?!?!?

Overall love the app. Used it many times prior to the COVID pandemic and a few times during the pandemic. The Virtual Line worker best in July but in December, the availability is nearly unavailable. One thing I’ve noticed after reserving a late evening ride to the Mummy, upon entering the queue—it was nearly empty—the ride was a n immediate walk on and empty rides were being sent. Getting a reservation for Hagrid & Jimmy Fallon is a job in itself. Fallon was the same experience as the Mummy. Very disappointing to have Virtual queues and literally no wait. Hagrid in line queue moved at approximately 15 mins in the queue line. So the reservation system does work for this ride however the app needs more availability.What I would like to see:-The ability to add a default number of guest to the Virtual Line. By adding this, it reduces the time it takes to reserve a ride and heartache of losing it due to how fast the reservation time is gone.-More times added for higher capacity rides and rides with low wait times. Or simply remove the reservation altogether unless the ride wait times exceed 1 hour.-Food customization options are also a needed option. As a previous reviewer mentioned, usually I ask for certain items to be put on the side or removed. With the pandemic, I had one experience where everything by default was on the sandwich (ribwhich).

ItzaMotto, Dec 23, 2020

Accessibility

My husband and I really used to like this park. I no longer do. I looked at the ride guide online and saw that many of the rides showed a wheelchair and did not picture a wheelchair going to walking. (Meaning you have to get out of the wheelchair) My son has Duchenne Muscular Dystrophy and fell and broke his leg in May. He did this by standing and attempting to go to the bathroom. That leg is 50% healed. Also after getting off the train to go to Islands of adventure when we got to the elevator the employee motioned for us to keep walking. We did only to come to a STAIR case. How was my son suppose to get DOWN? We go back to the elevator line to be told there are 2 people ahead of us. When we had just been there a couple of minutes ago. I told the lady you sent us down to the end. I was upset! She said I wish there were signs. Then a couple of minutes later she came up to us to say if you go to guest services you could tell them we need signs. REALLY. I was beyond angry. I couldn’t even talk to her because it would not have ended well. We will not be coming back and I would not recommend this app ark to anyone in a motorized wheelchair. The labeling on the rides is misleading.

momma bee17, Oct 24, 2019

No Customer Service for Signature Drinks

I made the allegedly forbidden request to have no cream on my Butter Beer. If you know the drink it is a frozen drink with a cream topper. I love the drink but the cream is tough on my stomach. I ordered the drink and requested no cream. I paid with no problem. Then I was told by the drink server “it is a signature drink and changes can’t be made”. When I explained to the server that I have ordered with no cream several times over the years she shrugged her solders. I asked if I could please be accommodated and she said no. She told me to go back to where I paid and ask for a refund. The manager came out and spouted the same nonsense about no changes to signature drinks. I received my refund but... I just don’t understand why I could not receive customer service. The cream is added to top after the drink is dispensed. All they had to do was not put the cream.I am disappointed that I could not get the drink the way I wanted. More importantly, I am disappointed with the lack of customer service.

Service Needed Mom, Jul 02, 2020

Annoying to Navigate

Excellent graphic performance, excellent graphics. Quick response. Never freezes. BUT, it’s annoying to navigate. You can only surf through one park at a time; if you want to switch parks you have to exit and then choose the other park. They should let you surf multiple parks at one time to help you decide where to go next. Also, instead of showing the wait times on the little attraction icons they show an icon for what type of attraction it is (3D, thrill, etc.) So you have to waste time by clicking on the icon to find the wait time, then to go back to the map it’s even more clicks and navigation. They should make the map configurable to show wait times on the map or attraction type.

SkinnyFatHulk, Mar 11, 2020

So Much Fun!

This was our first visit to Universal and Islands of Adventure in Florida and we had a blast! We didn’t want to leave and we can’t wait to visit again! The Express Pass is so worth it! We didn’t have to wait in line a long time and in some instances at all:)! The Wizarding World of Harry Potter is amazing even if you are not a fan! I will miss the butter beer so much, frozen and regular:). The two best rides in my seven year old daughter’s opinion and mine is The Forbidden Journey in Hogwarts Castle and The Jurassic River Adventure! So much fun!! I can’t count how many times we rode those two! I recommend staying at a resort on site as you get free shuttle services to and from the parks! We stayed at Cabana Bay in one of their tower rooms and it was great and not as expensive as some of the other on site hotels! We will be back!

SwirlsALot, Jun 10, 2019

Description

Whether you're still planning your trip or already here, the Official Universal Orlando Resort™ App is the ultimate must-have. It's free to download. Before and During Your Trip, It's Easy To: FIND EVERYTHING YOU NEED • Get detailed, interactive maps of the theme parks, Universal CityWalk™ and the on-site resort hotels. • Check ride wait times and show times. • Find dining venue menus. • Use filters to find and sort by park, ride type, shows, dining and shopping. • Locate all restrooms, including family restrooms. • Set a parking reminder to find your car by section, level and row.

PLACE YOUR MOBILE FOOD & DRINK ORDER • Browse the menu and place your order at select locations from anywhere in the park • Let us know when you are nearby and we will prepare your order • Pick up your order and continue to enjoy your visit GET READY TO RIDE • NEW – Get a place in the Virtual Line™ and get your return time for select attractions. • NEW – Universal Play™ lets you enjoy interactive experiences, games and trivia about the rides. Check it out via the Supercharged Network in Fast & Furious – Supercharged™ or through the left navigation menu during select times. MAKE IT YOUR VIRTUAL WALLET • NEW - Pay with Universal Pay - Universal Pay is a completely contactless and simple way to pay with your virtual wallet while in-park. • Purchase park tickets, Universal Express™ Passes and Universal Dining Plans. • Create an account to easily access your purchases and redeem with a scan. • Set up your TapuTapu™ wearable as a payment method while in Universal's Volcano Bay™. CREATE A FAVORITES LIST • Mark your top rides, attractions and more. • Use it as your own personal "to-do" list. • Get accurate wait times for all your favorite rides and attractions in one place. • Set alerts for low wait times and show start times. • Get a customized map view to find your way. ALWAYS BE IN THE KNOW • Stay up-to-date with in-park notifications on attractions and schedule changes. • Get location-based announcements related to the park that you're in. • Find out about special offers and special events. Plus, it's easy to stay connected when you're at the resort with free WiFi throughout the parks and Universal CityWalk™. NOTE: Continued use of GPS running in the background can dramatically decrease battery life. Do Not Sell My Personal Information: https://www.nbcuniversal.com/privacy/notrtoo?intake=Universal_Orlando Privacy Policy: https://www.nbcuniversal.com/privacy?intake=Universal_Orlando CA Notice: https://www.nbcuniversal.com/privacy/california-consumer-privacy-act?intake=Universal_Orlando