NY Waterway
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User Reviews for NY Waterway
Elimination of 2nd bus on Lower River Rd.
One of the bean counters at the "Worlds Best Ferry" decided this week that eliminating the second bus on the Lower River Road afternoon run was a fantastic way to cut costs and didn't think we would notice. So now, expect waiting 30 mins at Port Imperial for a crowded bus with no functioning air conditioning (provided there is zero traffic on River Road). The "Civilized Commute" has now become my most UNCIVILIZED option. It was bad enough they eliminated the second bus in the morning but the morning run is easier to time than the afternoon run coming back from work. I am very disappointed as this was truly a convenient commute for me but now with the elimination of the 2nd bus in the afternoon it just isn’t worth the $280 premium and I think I will be switching back to NJ Transit if I now have to deal with this major inconvenience.
Faulty loading ticket page
This app is the source of my stress every morning. It relies on phone network to load your tickets, and many times when you launch the ticket page, it says you don’t have any tickets. And then keeps giving error message. As many times as you relaunch the app, it gives the same message, until it decides it will work. This is super frustrating. It should let you capture the tickets on your phone without needing a network. Please fix this.
Worse ticket app ever
You can tell the developers making this app have no idea of what they are doing. Besides logging you out randomly where it’s impossible to get a signal at the dock and NY Waterway crews don’t let you board, I’m no longer able to access my iCloud backup tickets of around $1000, and there’s not costumer support. The issue is so hilariously bad that I’ve tried to buy new tickets and because I have the iCloud setting, they magically disappear like your money. $1000 lost and now stuck buying paper tickets like it’s the 1980s. Great app.
Logs you out at the worst times
It’s convenient but about once a month or so the app randomly logs you out- usually right after you’ve purchased a ticket so you’re about to board. This week I and another person had to beg to be let on bc we couldn’t log in and the boat was leaving, so we had to do it from the boat. The crew told us it had happened to about five people the day before. And the worst part is, your password never works to let you back in!
Great alternative to paper ticket
I like that I can purchase tickets via phone. This way, I don’t have to give myself extra time to go purchase the ticket from the counter. As another reviewer wrote, it does randomly log you out at times.
Logs you out unexpectedly- employees have no patience for it
I’ve missed two ferries due to app logging me out before getting on. Each time employees have been extremely rude insisting they do not care to leave me past 10pm one time almost at the last ferry of the night- even though I pay for a monthly and am unable to sign in on time. Morning and daytime employees are very friendly but night time employees are very rude. So disappointed with my experience taking the nighttime ferries.
Room for improvement
The NY Waterway app gives you the basics in purchasing tickets on the go, checking schedules and even checking the status of your bus. As a customer for NY Waterway for the past year and a half, I use the Bus Locator which tracks the status of your bus arrival. However, to my daily disappointment, the Bus Locator is inconsistent and inaccurate. For example, sometimes you can tell a bus is on its way but you can’t tell which street it’s on for sure. Other times, you see a bus arrive with no indication on the app. As I’m typing this, I’ve been waiting for a NY waterway bus for the past 20 minutes despite a tracking icon displaying its immediate arrival. It’s extremely disappointing to rely on an app that doesn’t work all the time. As I use this app everyday for work, it would be great if there was a fix for this! Thank you.
The worst transit app I’ve ever used.
Let me preface by saying that the NY Waterway service (ferries, crew, etc.) is pretty good. They have convenient times and friendly staff and the boats are almost always clean. With that out of the way, the app is the literal worst. I’ve many times just waited in line to buy a paper ticket instead of using the app. It will constantly log you out saying that the time zone of your device doesn’t match the time zone of the ticket (I think because I use 24hr clocks instead of AM/PM). I routinely can’t get the tickets to purchase or when they do I’ve bought four instead of one. And it takes absolutely ages for a ticket to activate and be ready. All leading to a very frustrating experience. Not great.
Does not activate my 7 day ticket after the first use.
I have never had issues with this app before COVID, however after the ferry started running again, I purchased a 7 day pass and it worked fine on Monday, for the trip into work and the return trip home. On Tuesday, I tried to activate the ticket and it left me on a loading page. No matter what I did (restart app, restart phone, connect to WiFi, connect to data, delete and reinstall app) it NEVER activated the ticket for the remainder of the week. This has now happened twice. I am furious because I am being forced to spend more money on tickets that I shouldn’t need. I am going to resort to buying paper tickets, but I will end up spending more money that way because they do not sell 7 day paper tickets, only single rides and 10 trip, both of which will be more expensive. I am also frustrated because getting in touch with anyone to assist me is nearly impossible since office hours are limited to 7am-11am. I love the ferry, it is the best part of my commute into the city, but if I cannot get the assistance I need, I will be forced to find an alternative means of getting to work.
App crashes and they won’t let you on ferry
Both my wife and I have experienced the app crashing right before boarding and they wouldn’t let us on even though we have 7 day passes. This is a known issue (see other reviewers) so they should let people on who can show the app has logged them out and let them do it on the ferry. I’ll buy a paper pass going forward but has seriously stopped me from recommending the ferry to people who ask me about moving to Jersey.
Description
Your Phone Is Your Ticket. This app allows users to purchase NY Waterway tickets paper-free from any location and use their phone as a ticket. All personal information and payments are transmitted encrypted and stored securely.
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