Sam's Club

Name: Sam's Club
Rating: 4.88161 (1722190 reviews)

Shopping

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Sam's Club

Shopping

4.9

1.7M ratings

Age Rating

17+

Seller

Walmart Stores Inc.

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User Reviews for Sam's Club

Lesser of two evils

We switched to Costco about 10 years ago and have not regretted it until recently. We decided to get a basic membership to Sam’s club again just to see if it will fill the void missing at our Costco. We didn’t even get through half the store when we made our decision. Costco has stopped selling (not even offering an alternative) to so many items that we found at Sam’s. We found the exact garlic bread brand and more options with ice cream. We also found it had a good wine selection and baking items. We went in with a plan to only pick up 5 items and walked away with a cart full. I’m sure that’s not a surprise to most. We are looking forward to using this app for the scan and shop feature because that is amazing! After not allowing Apple Pay, etc at the stores this one shocks me. I had been thinking that Costco was advancing more quickly with technology, but that has not been the case at all. I also really appreciated the final check at the exit. It seems so much more secure for the store to just scan the receipt and then a few of the small items. I’m very optimistic about switching so far.

Ashed567920176, Jul 20, 2021

Love the free shipping for Plus members, but...

Love the convenience of shopping from home, in addition to the free shipping for Plus members and the safety factor during this pandemic. Being able to order many of the items we use online means I can get get in and out of the store much quicker when shopping for fresh foods, thereby reducing my risk of being exposed to the virus, though I sincerely miss being able to take my time browsing up and down every aisle in the store.My only complaint with shopping at Sam’s online — and it’s a serious enough matter to have caused me to deduct 3 stars from my rating, is the careless packaging of my orders for shipping. Multiple times when ordering canned goods, the products were shipped in a box that was much too large, with only a small sheet of loosely crumpled paper to “fill” the expansive void, such that the cartons of canned goods get thrown and bounced around inside the box during shipping (likely beginning with these careless workers at Sam’s who probably throw the boxes once they’re packed for shipping, considering the fact that they’ve already shown how little they care about protecting the products inside) resulting in a torn carton with some of the cans spilled out on one occasion, and badly dented cans on several occasions. This is unacceptable and indicative of possibly poor training and little to no supervision, but most likely due an insufficient number of employees to handle the workload.

Chellsgram, Dec 19, 2020

Works Great & Doesn’t

I’ve used Scan & Go since it became an option at my club. Bypassing the lines has been a great bonus. The inclusion of scanning to pay at the pump was another awesome update for those of us living in states with winter (-20° weather isn’t enjoyable to stand outside and fight with the old fashioned pay at the pump game).Everything was mostly smooth except trying to buy items off the mobile site. It’s a guessing game if the item will load properly, lock up, or suddenly send.The latest update exasperated these issues, bleeding over into the Scan & Go function when I first arrive at the club. It tries to load an initial screen that has all my I formation visible that seizes the app, forcing a restart. Then I usually can find that screen cleared and the original screen that has divided sections for mobile site, scan & go, member info, and settings ready to use. The problem is this “pop up” window caused the mobile site to lock up. I’m trying to mobile order a pick up or delivery and the app locks up no matter how many times I try to restart and use it again. This is a nightmare for items that only appear infrequently at my club that I could actually use are now at the mercy of random chance. This is frustrating.

Erica Clark, Mar 26, 2022

Almost excellent app, but needs a few more options

I was loving the Sam’s app after I joined yesterday and was excited to pick up my first curbside order. When I got home, though, I was missing 7 out of 23 items. There’s no way to notify the store of missing items through the app like there is on the Target app. I had to call the store, and it took around 10 min to get through (just kept ringing after I pressed 0 to speak to a store member). Then I had to be put on hold to get to the right person. Around 20 min total. Then she had to check the curbside area to see if my items were still there, and now I have to go back to the store to retrieve them. Sam’s also needs a direct line to curbside personnel instead of routing it through the operator. The Target app lets you notify which items are missing and offers free shipping for missing items, or an option to cancel or pickup. As well as an option for damaged or spoiled goods, with an option to send a picture, and automatically refunds you. No return trip needed. The lady I spoke to said she always tells the curbside customers which items she’s loading as she places them in their cars, so that they have a chance to realize if something is missing. Would be great standard practice.

granadachica, Aug 04, 2022

Horrible Experience ! Be careful with the products of dog treat!

I loved Sam’s club but everything changed until today May 11th,2021! Customer service is very heartless & offensive when I returned a bag of dog treat which I purchased last week and found DISGUSTING MOLD sticking on several pieces treat week later. I purchased this brand second time, trust their product & Sam’s club. First, no body said sorry or cared about did it hurt my dog’s health! ! Their attitude is we got your money refund, what else you expect? No intention to check those products but just to get rid of trouble & that bag of rotten treat! Second, the guy named Josh who wears green vest ( maybe supervisor) first response is to question & blame me by saying “ I can’t make sure this happened before you open the bag or after “! This is really insulting and offensive!!! I purchased several different brand of treat products less than a week and how am I supposed to get one bag meat treat to grow white mold inside the bag, especially myself even shared several slices w/ my dog together during playing. I felt so guilty to my dog since I didn’t smell out this issue at first beginning and worried that those rotten mold treat may hurt his stomach & digestion system, then someone who is really be sorry for it, trying to shame you & point figure to you! I was too upset to talk to this guy and have to leave immediately. So disappointed & hurtful !

Janet Bloomington, May 12, 2021

Jdjr2020

It was suggested to me that I download the Scan n Go app and bypass the long lines at “the” register or the slow moving, when working, self check lines. So I did. I couldn’t wait to try it! It was heavenly, the first time. The second time was a waste of time. Every time I’d scan an item the app would blink and end up back at home screen. It soon became too much like work so I got in one of the few working self check lanes and back to the way we were. Now I would expect this from a little fledgling operation just trying out some new technology, but this is a multi billion dollar company. All I can conclude is that Sams Club at the highest level just doesn’t give a d*#m. You can’t tell me they do. Spend a few dollars and pay somebody to make sure that the world’s largest retailer has working self check systems. Pay them to tighten up the screw that holds the credit card scanner so I don’t have to hold it in place while inserting my card. I thought self check was going to replace employees. I now see that they too are at work and not working. I believe if Sam Walton we’re alive and he walked into Sams Club on Covington Pike in Memphis and saw 9 self check systems and 3 with “Out of Order” signs on them... I believe he’d raise hell and put a prop under it! Sams, Operating like an under capitalized mom and pop. Sad....Gonna uninstall app....

JeffJr2020, Nov 20, 2019

Application performance and suggestions

I have recently started using click n pull and noticed couple of issues.1. Whenever I reach club and open app, it shows my order and ask me to enter my parking spot. Once I enter my slot, it gives me error saying “Something went wrong, please try again”, but in reality it worked internally and notified the associate. This is very confusing and it’s happening repeatedly for me.2. We have family membership and it would be great to be able to see other person in click n pull and add rather than typing names etc. 3. In family membership, there should be option to share “click n pull” orders with other members of family (at least who are registered and have sams card) so that either person can use the pickup. Currently my husband is not able to view any order that I make for click n pull.4. This app has some serious issue with internal memory or CPU utilization. Once I was using scan n go feature when it suddenly cause my phone to turn off and my phone stopped working. It wasn’t charging or turning on. Apple support told me that your last app caused gpu to crash and impacted working image and it had to be hard reset.

Map guide., Jan 20, 2020

Love the pick up service! Some areas to improve tho.

I just really wish a few more items were available to actually be picked up. For example the Choc Chip muffins. I used to add those to my order all the time and now they are “in store purchase only”. I suffer from a knee injury, with chronic pain, so it’s extremely helpful to order my water, laundry detergent and big bags of dog food via the app and have them brought out to my truck. Staff is always sweet. My only other complaint is; if an item you ordered is out of stock, you do NOT find out until you get to to the store. No call, no text alert, no email, nothing. And more than a few times the ONLY reason I drove all that way, was in fact to pick up the very item they were out of of. Very disappointing. I brought it up last time I was actually in Sam’s Club and it was suggested to me to call ahead of time just to doublecheck that my item was in fact in stock. I sat on hold for approximately 2 hours on and off because I kept getting disconnected. Called back to get disconnected AGAIN. So it’s frustrating and I definitely think they need to improve that, because the item that is out of stock still shows in your cart that it’s there. Until of course you drive to the store, park, check in & and then they com out with your things and apologize that it was out of stock. Sigh.

Meltastico_0, Apr 25, 2022

App only worked once then never again.

I lost my card and went into the store to get it replaced. I was told about the app and wanted thought it would be better than the card. After successfully purchasing that day I thought it was great. Things changed when I needed to buy gas. The app did not work. I did not have a card so I went to the inside desk again and the pleasant agent connected me with the corporate customer service people and after 15 minutes I thought it was finished. I purchased something as I left the store and thought I was ready. Returning to the pumps again I could not get gas yet I had spent over an hour so far. I decided to go back home and get gas the next day using my wife’s card. Gas is not optional! I used over an hour trying to buy gas and gave up frustrated. I returned the next day and purchased gas using the card. I then went into the store for our weekly purchases and took the time to scan and go, knowing that the day before it worked perfectly. This time I got to the checkout part and my card would not work. The attendant called a supervisor and I was told it was something with my credit card. I thought this was interesting since it was the same card I used successfully the day before. Nice concept on the scan and go but it must have been released before testing. So here I am, off to buy gas… using the old card system.

Timo 01, Jun 19, 2022

No Notification of order not being fulfilled

So I ordered supplies from sams club in Dallas and go to select a pick up time. Seeing as it was 4:00 pm and they stop doing same day pick up after 3 (per app) I select a time when I can pick up my purchase after work the next day . I submit a pick up time for the latest time they have the next day because my job was far and I was anticipating traffic. So Now it’s the next day and still have not received an email stating my order was ready. So I get to sams at 6:55 pm and still no order ready email. So I go in so someone could check and after waiting find out that the items I ordered sold out earlier that day ( scheduled pick up day) I asked why my order was not gathered before hand since they were already holding money from my account. The club member proceeds to blame the system. I asked why I was not notified that my items were not in stock ( would have saved me a trip) again brings up the computer system. I asked why it wasn’t pulled earlier to make sure since I already had paid for it (still blames the system). All this to say that this app is pointless for ordering because it’s not accurate , doesn’t inform you of ordering problems and you still might not get your order even if you order days ahead. So I asked the club member to cancel the order( in which they did), but funny enough received two automated cancellation emails.

UpsetClubMember, Mar 13, 2020

Description

Sam’s Club Enjoy all your membership perks with the Sam’s Club app. Save time and shop easier every day with the Sam’s Club app. Make the most of your membership with these best-loved exclusives, including free Pickup, Scan & Go, Pharmacy and Free Shipping for Plus members.

Save even more with Instant Savings and track your Plus Cash Rewards. Use the tabs at the bottom to find Home, Scan & Go, Account and more. Scan & Go™ Checkout Now you can pay for gas with the Scan & Go™ feature to save time at the pump. In the club, shop contact free and skip the checkout line. Just shop, scan and pay, all in the app. Pickup Shop in the app, then schedule a free Pickup time that works best for you. We’ll have your order ready when you arrive. Your Lists Start your cart and easily reorder your favorite products, directly in the app. Pharmacy Transfer prescriptions, request refills and manage prescriptions for the whole family for maximum convenience. Membership Card Quickly find your membership card in your account and access other membership details. Shipping Shop and ship directly to your home or workplace – Plus members get free shipping. Download the app and get the most from the club today.