Kohl's - Shopping & Discounts

Name: Kohl's - Shopping & Discounts
Rating: 4.84274 (493654 reviews)

Shopping

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Kohl's - Shopping & Discounts

Shopping

4.8

493.7K ratings

Age Rating

Seller

Kohl's Department Stores, Inc.

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User Reviews for Kohl's - Shopping & Discounts

DO NOT USE THIS APP!

The App does not work properly at all. Will not allow me to send a payment. The website is also very disappointing because I am trying to set up automatic payments due to my career field requiring me to go without internet access for a month at a time. Not only is the auto pay function inoperable, but the type of payment options are limited to “Other”. The previous options are unavailable. The website and app function so poorly I am uncomfortable sending the payments not only for the lack of faith in the sites security but also it malfunctions so much it either does not process the payment or I feel it may send the payment multiple times due to numerous attempts to process and send the payment on my end. Pls fix your online access In order for future customers don’t experience the same issues. I regret to inform whomever it may concern, I will not retain this card or account once it has been paid off. Thank you and Good luck. Also Multiple customers have reported double charges on their account and customer service will not attempt to correct the problem. Save yourself a headache! Honestly this app and website should get reported to the BBB. Absolute mockery.

Alusive92, Dec 01, 2021

Warning! They will charge your account multiple times!

Me and my wife just recently opened a Kohl’s credit account and used it recently for a few Christmas items to the tune of about $280. At the end of the month,my wife makes a payment using the Kohl’s app. She pays the $280 balance in FULL. Which now means there’s a ZERO balance on our account. Fast forward to the next day and there’s $560 taken from our bank account by Kohl’s. When she calls to find out why,the customer service associate says “oh it looks like you made 2 payments”. My wife asks her why she would need to make 2 payments totaling $560 for only a $280 balance? These retards can’t give her a good answer because their MATH is just on another otherworldly level. She then demands the Kohl’s rep put the funds for overpayment back into our bank account. The Kohl’s rep tells her “oh,we will have to mail you a check and it will take 3 weeks”. LIVID,my wife tells her to just close our account and hangs the phone up on her. Needless to say,doing business with Kohl’s in the short amount of time we have has been a nightmare. I have a card by several major credit card companies and NEVER have I had this happen. We will never step into a Kohl’s again. What a joke of a company and credit card.

b-radd42, Jan 08, 2021

Worthless

Can’t keep you signed it. I have had a Kohl’s card/account for over 20 years & I have never, not one single time, been able to log in using my password. I always have to change it because it won’t let me in (even tho my iPhone saves it after each change). I have a book in my desk with account sign in/password info & the kohl’s section has so many crossed out & erased, it’s asinine. I hate every single thing about this app, when I can get signed in. Too many clicks necessary to go back if needed. I click on a shirt I like, have to do a drop down for color/size, can’t just hit back (when they don’t have what you want in your size, cause they never do) you have to hit the tiny x to clear the drop down menu or you can’t go back. There are so many small, annoying things about this app. And the BIG annoying thing that you can’t ever log in. And why do I want another sign in/password for my kohl’s wallet, that’s different than my kohl’s charge info? Let me log in! When (if) I log in, let me be logged in to everything. Let me pay my bill! Let me pay with my kohl’s charge! Let me see my Kohl’s cash! It’s. Not. That. Hard. I hate this app. My husband won’t even pay the bill anymore cause the website is the same way. Can’t ever log in! We’re in our 40’s & this is the only account we both despise or have this issue with.

coolmama3, May 04, 2021

This app is RIDICULOUSLY!!!

I don’t EVER leave reviews... but today is certainly an exception. Every time I try to go onto the Kohl’s app to sign in and make a payment it NEVER works! It says my info entered is incorrect and it locks me out after ONE attempt EVERY TIME. I than have to call customer service and wait on hold for them to answer just to unlock my account and they act like it’s something I must be doing. So every month that I try to go in to make a payment I wind up having to call to do this and I have to change my password each time. Extremely frustrating, annoying, and super inconvenient!!! Why have an app if it’s not going to work??? Today I tried again to sign in and make my payment and AGAIN it wouldn’t let me. It won’t even let me sign in to shop. I’m tired of having to change my password!! And to make matters worse I tried to call customer service like I always have to do to make the payment and it says they are CLOSED!!! Even though their website says their customer service hours start at 9am on Sunday. This is completely UNACCEPTABLY and it definitely makes me want to pay off this account and cancel my card!!! Kohls you definitely need to do BETTER. SOOO angry right now. ;(

Dee07174, Mar 07, 2021

Was a loyal Kohl’s customer till this app

This app has so many limitations that it would take too long to list, so if you want to accomplish things like contact customer support you have to go to the full web site which isn’t formatted for phones. I got the app on suggestion of a Kohl’s employee who said I could pay my charge card with the app, I created an app account and went to pay my bill, (makes you log in twice and if you need to change screens or go back a screen it makes you log in again so you can spend a lot of time logging in) instead of being able to enter my debit card information and paying they want my bank routing number and account number. Since most people to have that information on them at all times and I was on vacation at the time I had no choice but to go to store and make a payment the next day, which made the payment one day late. My payment was $56 (total balance) and the late fee was $27 (wow that is ridiculous) they wouldn’t consider waiving the late fee (even though I had never been late before and had been a loyal customer for years) if you want a clunky, out dated app that will frustrate you and cause late fees and unreasonable responses from customer service then you have found your app.

kenljenkins, Sep 20, 2019

Worst app ever

I usually do not write reviews, but this app has frustrated me so much, I felt compelled to do so. I am a busy working mom, so, I rely on the convenience of mobile apps for easy bill pay. Well sometime earlier this year I paid my bill through the Kohl’s app and it charged my account THREE times! I had enough money in my account at the time and though it was frustrating, I thought maybe it was human error or even a glitch. Well fast forward some months and here we are again. After having went through that debacle I am always very careful when paying to make sure I don’t hit the button more than once nor am I signed up for auto draft, and wouldn’t you know, IT CHARGED MY ACCOUNT TWICE!! So now I’m of course livid, especially because I did not have enough in my account to cover both payments. I called customer service and they make it to seem like it is something I had done, which is making me even more upset, so, finally after speaking with three different people I was able to speak with a supervisor, who assured me they were going to take care of everything. I called today and not only did they NOT take care of it, they never even cancelled the second payment!! Then the customer rep I was speaking with had the audacity to say well you know you can call your payment in to us!! Worst customer service and app ever!!

Reviews from SC, Sep 24, 2018

THIS APP IS TERRIBAD

What in the actual flaming heck? How does this garbage have 5 stars? It constantly logs you out, the interface alone is beyond trash, and the search mechanics are pure early 2000’s. Honestly, it’s literally a time warp back to when people complained about e-commerce not being user friendly. Whoever is in charge of this app should be double-dog fired and go back to rewinding videos at Blockbuster. Legitimately disgusting. There goes $30 in Kohl’s cash because the app refuses to recognize my codes, won’t verify my Kohls card, and won’t even give me the 20%discount it lists in the advertisements. And never mind that you CANT USE CASH/DISCOUNTS on so many items. This should be CLEARLY LABELED on the website, you schmucks. Because I tried to buy a kitchen item only to find out it’s not allowed, but my Kohl’s cash has already been vaporized by attempting the purchase. Fan-freaking-tastic. I hope whoever is in charge of their online purchases is a blood relative of the owners, because otherwise they’re going to get black-listed from every working in anything but a third-world country ever again. The only reason I even tried this trash-app is because their website is laughably atrocious. How are they still in business in 2021?

RobbieM76, Jul 12, 2021

Promos and Kohl’s Cash disappear

I have used this app in the past and it worked great. All my Kohl’s cash and percentage discounts were in the wallet and they scanned fine at checkout. The last 2 times I went to Kohl’s the discounts have completely disappeared from the app when I walk in the store!! The first time it happened I opened the app while in my car in the parking lot to see what discounts I had available. My Kohl’s wallet showed $30 Kohl’s Cash, $10 birthday discount, and 30% off. I took a couple things to the checkout, opened the app, and they were GONE. Nothing there. I told the sales clerk about it, and she shrugged her shoulders and told me to call Kohl’s. Thanks, for the help. I put my stuff back and left without purchasing anything. Today, I took my son to Kohl’s to get some new shoes for his birthday. Once again, I checked the Kohl’s Cash and discounts in my app before going in the store. I had $10 Kohl’s Cash and 20% off. Found some shoes and a couple other things to purchase, and at checkout the discounts were gone. AGAIN. And again the sales clerk was NO help. I bought my son the shoes - it was his birthday after all - but I’m really irritated. I am deleting this app and will use the paper coupons and flyers I receive in the mail. Don’t trust this app!!!!

Shawnbon, Jan 05, 2018

Terrible online deliveries!

I am a VIP cardholder so clearly I like shopping their stores but online is a whole other place. 4 times I placed online orders and everyone a full disappointment! First..outdoor furniture order suddenly gone missing after delivery schedule set and sent to UPS (supposedly) so they canceled it. I even rescheduled my week around this delivery. Second.. attempted to reorder outdoor furniture, confirmed order, only to be emailed days later they canceled again saying none available now. Very frustrating! Third..daughters birthday roller skates arrived literally thrown on the porch, the box inside completely torn apart and skates scratched up. The wheels were dirty. They appeared used and mistreated every step of the way. Too late to reorder them as they arrived the day before her birthday so i cleaned them the best i could. Calling customer service was a total bust. No one would answer and all automated time wasting nonsense. Last!…ordered same daughter a pair of shoes that only came in her size online at the time. They arrived with black marks on both shoes as if mishandled and a red lipstick stain on the fabric on one side. Get it together Kohls! We like online shopping too and expect our service and merchandise to be valued. This is not the type of consistency or treatment we look forward to at any level.

Simi shopper, Aug 06, 2021

Was great, but now won’t update! 😭

This was going beautifully! Then the update came last week. (March 2022) And now it won’t let me use this app. It says my device “requires IOS 13.0 or later, but, that I can download the last compatible version”. (Download an older version of this app). Well..., guess what? It won’t even let me do that. It just spins then says it says it won’t update. And I try going back on the Kohl’s app, it says there is a new enhanced version. You can NOT close out this notification and shop any way. So I click on the notification (since it won’t close) and it forwards me right back to the App Store🤦🏼‍♀️ Such a bummer ☹️😐😩 I would use this app all the time! It was great to go in the store with. All my stuff I needed- Kohl’s cash, promotions, credit card, even check my balance, if a pick up was ready- all at my fingertips. Now gone 😢 I hope they come up with a patch or something for those of us who’s current device doesn’t have a supporting update yet. Also, must say, was nice to be able to shop from home and check my balance and due date right from the app. It’s funny, I recently gave them 5 stars right from their app, then this happens. It was definitely a 5 star

wrelli77, Mar 23, 2022

Description

Get online shopping deals, discounts and rewards with the Kohl’s app! From fashion to beauty, home furniture, clothing, shoes, electronics and more, you can access amazing shopping deals and manage your Kohl’s account on the go. Discounts, coupons and rewards make the Kohl’s app your go-to online shopping tool.

It’s packed with features to help you find the best deals, manage payments easily, and browse online and in store. Here are 5 reasons users love our online shopping app: 1. Kohl’s Wallet - all offers, rewards and coupons in one place! 2. Shop online or in store - use the app as a price scanner, or browse deals on the go. 3. Kohl's Pay - We're giving you a simpler checkout with all your offers & Kohl's Cash loaded into one QR code. 4. Shopping deals on everything - Beauty, home, clothing, shoes, furniture, electronics & more! 5. Kohl’s Cash reminders - We’ll remind you when your rewards are about to expire, so you never miss a deal again. And there’s more! With FREE SHIPPING, amazing shopping deals and FREE STORE PICKUP, the Kohl’s app helps you shop with ease – and save money! Our features include: KOHL’S WALLET Save some serious money with Kohl’s Wallet. It keeps all your rewards, coupons, discounts, and offers in one place – no more paper and no more forgetting! Plus, we’ll remind you to use them before they expire, so you don’t miss out! SHOP ONLINE OR IN STORE Shop your local store’s inventory, or use the app in store as a price scanner. Can’t find what you’re looking for in store? Buy it on the app while you’re in store and get FREE shipping. KOHL'S PAY Kohl's Pay is now quicker and easier. Quickly select all your coupons, discounts, savings offers, rewards and Kohl's Cash to load into a single scan QR code and breeze through checkout. MY KOHL'S CARD Payments just got a lot easier. The app keeps you signed in so you can quickly and easily check your Kohl's Card balance and make payments. SHOP KOHL’S AMAZING RANGE From furniture to beauty, clothing, shoes, home and electronics, you can shop everything and more on the Kohl’s app! KOHL'S REWARDS Track your rewards balance and progress toward your next $5 reward. Download the Kohl’s app today and discover our huge range of fantastic products and amazing deals. From beauty to furniture, fashion and toys, you’ll be sure to find something you love at an awesome price!