The Children's Place
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Mobile
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User Reviews for The Children's Place
A Couple Major Gripes about the App
Love the store but app needs improvement. The user interface needs to show payment and product availability messages as a permanent pop up in the center of the Checkout screen, instead of a message that flashes temporarily at the top of the screen. This way the customer can immediately see why the payment may not be going though.While trying to checkout, I encountered multiple failed attempts at placing the order. Multiple attempts with ApplePay seemed to go well, initially, but ended with no order confirmation. I had to call customer service and my bank to see if the transaction had gone through without duplicates. It had not. I, then, tried completing the order through the app’s Checkout page, but got the same result. It wasn’t until I scrolled to the top of the checkout page to see a message flash about product availability that I realized this was the problem. Not sure what the issue was with the ApplePay because it seemed to go through fine.I was prompted to “update” the items in the cart to complete the order. However, the app did not specify which item(s) were no longer available, so I had to check each item one by one. Very tedious and inefficient. PLEASE FIX
Annoyed And Frustrated!
Recently decided to download the app after falling in love with the deals that they offer. I quickly found out this download would be a big regret! First issue downloaded the app after making my first purchase via the regular safari/ web. After login for the first time i could not view my order it just kept saying no orders. I logged out to try again only to realize that even after I selected remember me and to use Face ID to login it would not work causing me to have to log in manually. Second I tried making another purchase through the app because I have since gained $15 in rewards I wanted to use but the codes wouldn’t transfer over it kept telling me the codes were invalid. Tried this for about 20-30 minutes before actually getting it to work. I thought the purpose of this app was to make lives easier, I could’ve gone to the store and spent less time making this purchase than I did doing it on this app. Third after waiting for my items t come in the mail, I received an email the day they’re supposed to come saying the items never made it to the the first stop and my items were delayed another 3 days. Highly disappointed with the quality of this app and lack of concern there seems to be to fix these issues. I’ve read multiple reviews with very similar issues to mine. Get it together guys!! Your product is worth buying the experience however, will make me change my mind when it comes to shopping here!!!
Must improve app but reasonable prices:
It took me three days to complete my order. The website or the app is horrible. It was constantly freezing up or moving very slow when I click to the next item. Or just slow period or would bounce me off the sight completely. When I had items in my cart and wanted to change something or delete it, It would not allow you to do that. The delete pic was so far to the right, you could not click on it. So I had to click on “save later” to remove it from the cart. I became so frustrated I would just shut down in hopes that the sight would improve the next day. But it never did. So on the 3rd day trying with the same issues I just ordered a few school uniforms for my granddaughter just to get her started for the first grade. But on a good note “The Children Place” is a great store for kids and the prices are reasonable. I use to order from you in the past and never had a problem with the website or in this case the app. So please update or make major changes with the app. Your children clothing and prices are wonderful.
Budget
This became my go to store for my children wardrobes about 10yrs ago. My oldest was to be in a program for school and needed a solid white dress! Called numerous stores around prices ranging from $50+ for a one time use dress. Somehow came across the children a place, which was in the mall and by my own assumption thought it was a pricey place to which I had never shopped at! Unbelievably I called and they had what I needed for $20 drove straight there realized one of there amazing often sales was going on and got the dress for about $12 while there looked around and seen how amazing there stuff was and low prices. After that I was hooked! Was sooo disappointed when my 2 older children grew to big to shop there but a few years after we were blessed with 2 more children so now I get to shop again for several more years! I recommend this store to EVERY single person I know or meet that has children! Don’t ever change you guys provide amazing clothing for an amazing price and have a very loyal customer in myself!
Ridiculous
I’ve ordered from the children’s place before, last year to be exact, just not from the app. I used safari to place the order. It was great and was pleased with everything. This year though. Nope. Will never be using the app after this again. I did I big order for my son, around $650. This was on a Wednesday afternoon at 1. It said the items would be delivered by Saturday. They didn’t ship at all until Friday! Aside from that, some of the items I ordered got cancelled, why? Probably because they were out of stock but didn’t update when I placed the order. Fine whatever. It was two shirts. They said I wouldn’t be charged for them, and they were clearance so I expected to see the $3.98 back in my bank account, but when I went to check they took $593 out of my bank account on top of the $650 they had already taken out for the original order. I am furious, to say the least. My son has picture day on the 24th, and now his new clothes won’t be here until the 29th. And they double charged me, as well as cancelled even more items. I expect my refunded money by tomorrow morning, if not I will be calling to cancel the full order and will never bother with this app again. Next time I’ll just be shopping from the physical store itself. Faster and better experience, I’m sure.
Fav store, sometimes glitchy app
This is my favorite place to shop for my son’s clothes, especially since it’s two stores in one now. Super cute stuff and usually the prices are very reasonable, and the quality is always good. The app is sometimes glitchy but it doesn’t usually last long. So 4 stars for the app, but 5 stars for the store and definitely 5 stars for free shipping! I buy SO MUCH through this app because of the free shipping. I’ll go on the app to buy something my son needs, like jeans, and then see a million adorable things he all of a sudden “needs” too. I usually buy the item I came for and a couple other things, but then I’ve seen what else is on there and end up back for more, often several times in the same week, because it’s so easy to talk myself into it when the prices are so good AND there is free shipping! It’s almost always fast shipping too. PLUS they have slim sizes for my string bean kid, and sizes go through the big kid range. I’m dreading the day my son outgrows their biggest size. Would love to see a pre-teen range, even if it’s just basics. The price for the quality can’t be beat these days. I’ve only once had a problem with quality (a small hole in some new PJs), and they took care of it right over the phone with no hassle.
Highly satisfied with this app and store.
I have been shopping at this store since my son was 6 months old (he is currently 3). I have never had any bad experiences, I found out about the app a year ago and I am so happy I downloaded the app. I ALWAYS use this store when I need baby or toddler clothes. The app is very helpful there’s always a good selection to chose from, in store and online, prices are AMAZING, shipping is great as well as the deals. When I order online items are shipped fairly quickly, even during the pandemic - I have ordered a good amount during the COVID-19 pandemic , there was a notice upfront when opening the app that shipping might be longer than expected , seeing that I honestly thought it would be a long ridiculous set back, but it was not long at all but a couple days up to just one week. Overall in my opinion this is the best store for baby and toddler clothing, I think more people need to know about this store. I have recommend this store and app to many people - those who tried it out also have had good things to say.
Best Children’s Store!
I use to ALWAYS shop at The Children’s Place when my 3 older Children were younger. They grew out of the sizes of course as they grew older, so unfortunately we had to retire from our FAVORITE STORE!! But hey now I AM BACK!! To make a long story short, I started all over again & have my new little guy who will grow to love The Children’s Place just like his big Sister’s & Brother did. I just made my first purchase online & so excited that I can once again enjoy shopping for my little guy here. I followed the sizing guide on the site & I’m really hoping everything fits him well. My baby will be a year old next month & he is in a size 12-18 months based off the store sizing guide. I buy him 18 months at other stores & they fit him well. He weighs 20 pounds, 11 ounces & he is 32 inches long. So I decided to go with size 12-18 months, I did get 1 of his jackets in 18-24 months only because the reviews said it ran small. I hesitated a little & wanted to get him 18-24 months, but he is tall & thin & any bigger I think the pants will fall off of his waist. Fingers are crossed over here!! 🤞I will update this post once we receive our 1 order of many more to come in the future!!
Better and Better
Updated April 2021 - still 5 starsI will be so sad when my youngest grows out of TCP’s sizes. The options of kid appropriate clothes, shoes, and accessories combined with how super easy the shopping experience is on the app, has been what keeps me coming back. The filter option combined with “complete the look” never fail me. Checking out and tracking my deliveries has continuously been an improving feature since I first began using the app well 18 months ago. I do buy clothes on other apps and websites for kids’ clothes - definitely not the same customer experience. Highly recommend! Most of our family shopping is on line. I’ve been using this app to shop and often did store pick up to get the extra discount. With COVID-19 and malls closed, no sweat! The recent upgrades to the CP app makes it so much faster and easier to zip through. My favorite feature continues to be “complete the look” when you’re trying to mix and match pieces. Thanks for making it an easy customer experience.
Mixed Signals?
I placed an order for ONE ITEM (the item showed “in stock-online only” at the time of my purchase AND at the time of my call). I used a $15 my place reward, so my total was $2 and some change. The order was cancelled after sitting in limbo for at least one week. Interestingly, my rewards were gone as well. I checked the item page just to verify that it was not out of stock, and then I finally called in (this call was placed 2 weeks later). The Rep I spoke with was struggling to understand my need, but I finally got through to him. He advised that the app was messed up, and that quite often, items will be out of stock and still show IN STOCK for hours.. maybe even days! Ok, that’s great, but this is 2 weeks later. Then he told me it was in stock in the size I needed, then he told me he only had a 12m. When I asked WHICH 12m (9-12 or 12-18), he said it was out of stock altogether. I just placed another order for the SAME ITEM in the SAME SIZE, because it STILL SHOWS that it is an in stock item. Let’s see if it shows up this time... If not, I just won’t shop at any of the children’s place branded locations again.
Description
The Children’s Place new mobile app is here with a brand-new look and user-friendly features. • Get instant access to all the on-trend fashions for kids of all ages including babies, toddlers and tweens. • Stay logged in at all times to quickly place orders on the go. • Be the first to know about the latest sales and special events via push notifications. • Manage your My Place Rewards account and redeem rewards on your purchases. • Easy access to your My Place Rewards and PLACE cash coupons. • Find locations near you and check store hours. • Save time and check if the styles, colors and sizes you need are available in your nearest location before you go. The Children’s Place app is an easier, faster and overall better way to shop our PLACE! As America's leading store for kids fashion (sizes newborn – 16), The Children's Place is the affordable kids clothing brand you can trust.
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