SALLY BEAUTY

Name: SALLY BEAUTY
Rating: 4.8045 (24943 reviews)

Shopping

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SALLY BEAUTY

Shopping

4.8

24.9K ratings

Age Rating

Seller

Sally Beauty Holdings, INC

View in App Store

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User Reviews for SALLY BEAUTY

Horrible

1. They bill you separately for each item that you purchase. So if you check your bank account you will see 15 different transactions. 2. When you go to see your past purchases it doesn’t show you what you actually paid for the item because it doesn’t take into account how much you saved with your coupons. So when you want to cross check each item that was billed to your bank and what Sallys has— you will not know what you paid for what. 3. I had to keep emailing them to tell them that they were not adding the points to my account even though I was purchasing a lot online due to the Pandemic.4. Prices online are Much higher than at the Sally I used to go to in person. 5. I bought a box of gloves. Was billed. Waited a week. Then I got a refund. Then it showed that the order was CANCELLED. I did not cancel it. If the item ran out why did they let me buy it. Or why not just tell me in an email “sorry, the item ran out”. Instead of a random CANCELLED. 6. It’s been three weeks since my purchase and I had two UPS tracking numbers. I received the package today and there are three boxes of gloves missing. Why??? Why does it say items were shipped? And DELIVERED? I am missing items!!!

Aliceg17, May 30, 2020

Done with Sally’s online

How many times am I going to have to get excited about my items that are shipped to only find out much later ...all out of stock!! You will not be charged!! However on my orders page low and behold all shipped... all items displayed... shipped to me it says with shipping tracking right there.....nowhere does it say items are no longer in shipment. As a matter of fact there’s a hyperlink to buy it again.....have to search around when items don’t get delivered to realize there are no longer available. I called about another order and have yet to receive a missing item ... and for some reason one box was returned supposedly for bad address or something when it’s the correct address everywhere...now I have to call again. Frustrating and you need to workout the kinks.. I don’t think I’ve been charged in the end for the unavailable items but I will be researching because nothing makes sense and it makes me uneasy now.

Cashbelle22, Jan 12, 2021

Really bad communication and no help from CS

I submitted an order on May 6, 2020, there were 36 item and I only received 3 items. After a week I decide to call CS to find out we’re the rest of my order was. After an hour of wait for somebody to answer, I was told the rest of the order was cancelled because the items were out of stock. At no point did I receive a notice of the rest o f my order being cancel. I went back to there website and added the items back on to my cart and they all showed availability for more then one. I believe somebody at the warehouse is not doing there job and is just cancelling orders. I called back to tell them the items show there still available and the CS said yeah we re stock weekly and at the time you order they were out of stock. I order exactly a week from today. CS was no help at all, she didn’t even offer to help me resubmit the order for the items I didnt received. Very poor customer service.

Cheatedbyshokick, May 14, 2020

Sally’s Review

I love going to Sally’s, the downfall is that I can never leave without spending a ton of money! Most of the items you can find a lot cheaper elsewhere! Unfortunately the other stores don’t carry some of the products I use religiously.. Customer service at the Sally’s in Pompton Plains could use some training in kindness, especially the older woman (possibly the owner or manager) that works the register at times. She definitely needs an attitude adjustment!! As for the other employees, they could use some product knowledge training.. Every time I go there with a hair issue no one has a clue how to help me! And god forbid you need to return something, it’s like you have to bend over backwards to get your money back! Oh and make darn sure you have the exact credit card you used to make your purchase or you can forget about getting refunded in any way, shape or form!!

Kitty4571, Jan 19, 2022

Just use the website

This app is aggravating. While I appreciate the ability to “try on” the hair tints before purchase, the app itself functions poorly. For example, when hair tints, should you choose to pick a specific item to view, there is no way of continuing to shop the hair tints. When you press the back button, you are sent to the home page. This makes comparing products VERY FRUSTRATING. Also, the cart doesn’t update well. The feature to remove an item from the cart was not working. It did work when I subtracted the quantity but would not let me just delete item. Also, I would continue to shop and come back to see the item back in my cart. Finally, I closed the screen for a moment to look at a text message. When I went back to the app, my cart was empty.

lazy person times 20, May 31, 2020

App has annoying flaws

I have to click on the “remove from cart” option and the “yes” to confirm multiple times before it decides to remove the item. Sometimes I have to restart the app for it to work/remove the item. Also the “save for later” option doesn’t work at all. I have an iPhone 12 Pro so my phone definitely isn’t the issue, and everything is updated. The “try it on” option also doesn’t work anymore, but when it used to work the colors never showed up the right shade anyways. All around I love the app, it’s easier to use than going to the website every time I get hair supplies and I can browse as I please and it’s not like I’m always trying to remove items from my cart, it’s just kind of annoying.

Mae987, Jul 11, 2021

Worst app ever

I purchase online often and this app is simply horrid. I had to resend password resets 4 times as it never arrived in Junk, Spam, or routine box. When I selected my items I decided to reduce quantity in one to purchase more in another. The plus sign was not updating. In fact it was flickering from 8 to 22 bottles. I removed the app twice then reloaded. I made it to the checkout after 40 minutes. Now I was annoyed and going to tough through this dreadful app to get the shampoo. At the checkout I again had to reset my password then for payment it said to save shipping address. Okay. My shipping address was listed but it required it twice. I named it “home” bc that too is required. Nope. So named it My Home. Next level in this game. Payment. Select type. It only allowed Apply Pay Gift Cards or Pay Pal. I had to delete my shipping then re enter. Now back to payment. I made it. Uploaded digits. Paid. Guys this is the WORST app. Ask Ann Taylor how to build a platform they know what they are doing. I should have gone to the store but one hour in I was fully invested in my four bottles of shampoo. Please take this feedback and rebuild modeling off other sites. I would love to use this app but frankly not going to again. Thank you.

McDowellfive, Jun 10, 2022

Frustrating, wasted too much of my time!

I log in just to get a blank screen. When I do get the products to come up and add something to my cart, the whole cart deletes if I search for more products. So I start over, have to search through products again to add to cart, and again deletes everything. I finally gave up with this app after 20 minutes of trying and pulled up the site on my laptop. There was a sale 4/$20, I assumed it would be any 4 products included in that sale. No it was for four of the same product, who needs 4 bottles of the same product unless you’re a hairdresser. After reading these reviews I really regret ordering online, as it seems many people are not getting their orders. I can’t even get logged in to find my order.

MMMLLLLLCCC, Nov 20, 2020

Very wonky and glitchy app

I love Sally Beauty. I’m normally in in-store shopper, but with the current crisis, I’ve taken to online shopping. That being said, this is more of a time than any to make sure that your app is working properly. This app is so frustratingly glitchy that on multiple occasions I’ve just given up on my purchases. The amount of times I end up having to close and reopen the app is crazy.Deleting things out of your cart is a hassle, browsing products is difficult unless you search through their categories, reviews glitch so often so you end up reading reviews for one product that you previously looked at when you’re looking at a completely different product.Overall I’m super disappointed with the app. I expect a lot more from an amazing company like this.

Not even worth it......., Jun 14, 2020

Love Sally, Meh App

I think Sally is great, but the app, not so much. There’s a LOT of lag (for the record, I have a brand new iPhone and the latest OS, not even a quarter-filled memory, consistent LTE and WiFi signal, so it’s not my phone). Adding items to the cart takes forever. It’s easy to end up with twenty of something because you can’t tell if it’s taken your tap or not. It’s hard to see some item photos; mostly because they are too small. Trying to move things from your cart to the Save For Later list doesn’t work. Please, PLEASE do some usability testing on this app. I want to like it; it is probably going to frustrate casual users too much to use.

Taticat9, Oct 08, 2020

Description

GET THE LATEST Download the Sally Beauty App today and get the latest news in hair, hair color, nail & beauty brands. SHOP. EARN.

CASH IN. Easily manage your Sally Beauty™ Rewards directly from the app. Keep track of your points, get FREE gifts, special offers & alerts to new trends, looks & more. Become a pro at tracking, earning, saving & using your reward points. EXPERT ADVICE Get how-tos, inspiration & all the latest trends. It’s like having your own personal glam squad. TRY BEFORE YOU BUY ColorView might just be our coolest feature: It lets you “try on” all the freshest hair color & makeup shades before you commit! You can even take selfies to send your besties a sneak peek of your new look. NEED A STORE ASAP? Use the store locator to get directions to your nearest Sally Beauty. All of these features will be at your fingertips. Download the app today.