Icon Torrid

Torrid

  • Shopping
View in App Store

Torrid

  • Shopping
4.8
82.5K ratings
Age Rating

12+

Seller
Torrid LLC
View in App Store

Price Intelligence:

Average for the Shopping category The most popular in-app price for the app

Grow your in-app revenue

while we take care of your subscription management.
Mobile SDK by Qonversion.

Price Intelligence based on:

213,534
apps aggregated
8,172,290
in-app prices defined
89
main categories

In-App Purchase Price (Subscription or Non-Recurring)

vs. average for the Shopping category, $, by region

Build, analyze, and grow in-app subscriptions

with the most powerful mobile SDK for subscriptions

User Reviews for Torrid

5
Customer Service

There was an issue with an exchange and Celine almost completely fixed it. However we were disconnected and I got ahold of Brooke; However it started off ugly where I was almost charged full price for an exchange for the same jean different size. I had to explain the policy as I originally did not pay full price for the jeans the sz was too small and I was exchanging it for a bigger sz. It stares we can do the esxchange via phone and pay just the shipping. It didn’t happen at first and to fix it I was almost accused of lying. I invested too much in a Torrid to give up and I worked in CS for almost 30 years and I have a Masters in business that allows me to train this type of service. So when I had to give a solution and be told I was wrong Tortid almost lost a loyalist VIP customer. Brooke was able to spk to someone and fix the issue. Thank you Brooke for believing me and seeing my order. And Celine for trying. Torrid give your representatives empowerment so they can do their jobs better and not leave orders open ended for confusion. Change policies and go by your word. Thank you

chermay206, Jun 22, 2020
5
STOKED there is finally an app, but I keep having to use a regular browser.

I’ve been waiting years for this. It’s easy to use, no need to log in to my account every single time I want to shop or check my rewards points balance. My only qualms with it are pretty big...in the app, my wishlist shows 0 items, but when I log in on a browser I have over 50 wishlist items. Also, the app doesn’t always update or recognize 40%, 30%, etc coupons; the price of an item in the app is not the same as the price in a browser. I have to switch between the two to make sure I’m getting the better price. Also I have used coupon codes in the checkout window of the app that will not go away no matter how many times I hit “remove” so I’m not able to checkout using the app, because it’s constantly reminding me I need to remove the expired coupon codes. I’ve just been sticking to a browser window.

Disastrous., Jun 07, 2018
5
Torrid is Awesome & Has A Very Nice App!

Love Torrid and the Torrid style - this store has changed so much for the better over the last decade. And the app is very nice. The look and feel, user experience are all top notch. I love too that I can manage my credit account within the app - most stores don’t have that app integration with their credit card and it makes it much more of a hassle. The app is generally easy to use and reliable. Only issue I’ve ever had is with favoriting items, sometimes the little ♥️ button won’t stay clicked or something, and I have to keep pressing it to make it register my favorite. And sometimes it won’t register it no matter how many times I click it. A bit irritating but I just end up adding those items to my cart and then save them for later on my desktop computer when I log in there. Would make it pretty perfect to fix that bug, but overall an awesome app for an awesome store.

flamingjune5dwj, Apr 17, 2019
5
Very disappointing

Die hard Torrid fan girl here. Shopped here for years and years, spent god knows how much. Believe me when I say this app is the most frustrating thing ever. If you are the type of person who clicks on the pictures to see them full screen this app isn’t for you. It refuses to load them and it white screens and there is no back button or anything to get out of the loading screen so you have to close he entire app and do your search all over again. Even when I tell myself not to click on the pictures I sometimes hit it while I’m scrolling and have to close the app again. Smh. Also, in the orders tab, if you wanted to look up one of the things you bought, it’s just a list with words. No link to the listing, no picture to indicate which black tee you bought just will say the price and numbers and what not. Dumb that it wouldn’t link to the item listing like every other site. Also, this isn’t a requirement but it would be nice if you could filter down to the exact styles like you can on the torrid website, for example they let you filter down to 3/4 sleeve or sleeveless or whatever you want. Gave 2 stars because I like torrid but it’s just really frustrating when you have to start your search all over when you click on a picture.

G3kewl, Jun 06, 2018
3
Bert slow shipping

This app always seems to have an issue. I can be browsing and it will sit and spin or take me back to the top of the page. And the customer service is not good. Shipping takes FOREVER!! I shopped to the store and they can’t tell me when it’s going to arrive! It’s been almost two weeks and I have no clue when it will get here. Even shopping to home is a long wait. Why is it other online retailers can get your items to you quickly or within a few days but torrid just can’t get their act together?? Also, some of the clothing quality is not good. So many t shirts I’ve purchased have piling on them in no time. I wash everything on gentle cycle and hang to dry. A $35 shirt should not look like it came from Walmart. Honestly some of my walmart shirts last longer and have better quality! Two pair of panties ripped at the seam the first time I wore them. I’m really loving the clothing designs but not happy with the quality and shipping times.

Julieadams521, Oct 06, 2020
4
I ❤️ Torrid

I’m a Torrid frequent flyer who just used the app for the first time. MUCH easier than navigating the website from my phone! The only thing I found to be a little confusing was checkout. I couldn’t figure out where to add my credit card info. There is a blank field beneath “Gift Card” to enter a number of you’re using one, but nothing under “Payment” to Enter a credit card. (I was logged into my account... not sure if that makes a difference.) I finally tried tapping on the the word Payment and got a pop up where I was able to select my saved CC or enter a new one... Smooth sailing from there.If you’re a plus size woman and haven’t yet shopped Torrid, be sure to check them out. I have a closet full of their clothes that look like they were tailored to fit me! For the most part, clothes are true to size, so once you know your size, you can easily shop online. If something doesn’t work, the return process is very easy. (However, note that you get your money back immediately if you return to a store, but it takes about 3-4 weeks if you return using their enclosed, pre-paid shipping labels.)

RachelKatz, May 05, 2019
5
I wish it was better

I was more than thrilled when they released the app. Unfortunately I cannot say I have been thrilled with it since then. I held off on reviewing for a long time in the hopes it would get better, but it hasn’t. From horrible loading screens to a cockeyed organization of the products, it would be easier to order online than through the app. I want to like the app, but it has to fix some major bugs, including but not excluded to: actually opening when you open it, loading, remembering you are logged in, having pictures of the products, not repeating the products multiple times, not loading some of the products in at all, placing products in the wrong category (argue with me how a jean jacket is leggings!), not backing you out when you are looking at products, not having the page glitch when you open the app or any of the pages therein, actually putting a product in your cart, ordering the right product when you checkout (ordered brown leggings and a brown cami last year, got two brown leggings)... I could keep going but I am getting long winded. Again, I have resisted complaining for a long time, but enough is enough. I would actually like to be able to use the app and enjoy it, not wonder if looking at an item will cause the whole thing to freak out or glitch.

Review Duck, Apr 25, 2018
3
Hard to use

I’ve ordered an obscene amount of clothes from Torrid in the last six months or so (thanks, medicine-induced weight flux), so I finally broke down and downloaded the app. Three stars because it is technically functional, so I didn’t feel right giving less... but it’s so hard to find anything. Why can’t the menu mimic the website? I can’t manage to just find “dresses”, for example, without seventy-five clicks. The menu is useless... I don’t need a separate top level option for the credit card, I need to be able to shop for clothes!Last straw was tonight when I discovered that opening the app makes my music stop. Why?! What on earth does it need sound for? Finally had enough and deleted it... it’s not worth being able to check order status ten seconds faster given that everything else is much more difficult to navigate. Crazy that an app expressly for shopping is so ineffective at allowing the consumer to shop!

Socloseandyet..., Jan 17, 2021
4
I love torrid, I share it with everyone that comments on an item but…

Lately I’ve had trouble getting items that are initially charged to my card for a purchase. Several things I have had not show up with an order, and some of which I WAITED and checked daily to order… but somehow weren’t “in stock” problem for me is that this is something happening the last few months for years before that I have never had a problem and not only that the shipping has taken up to a month! I’m sad. Torrid is my favorite place and I spend thousands of dollars a year there. Also my app used to open from the browser or my email and doesn’t any more not a big deal but I kinda liked that feature while it worked. Torrid, keep making amazing clothing that are high quality for chubby women. You will forever have my business, just less so online. It’s become a hassle and Inconvenient.

tashamorgan2005, Feb 05, 2022
1
Tried it don’t like it

I waited a long time to rate in hopes that this app would get better but I guess I better not hold my breath!!! My biggest issue with this app is the “manage your credit card” section, page won’t remember my login info, when I manually input my info and try to log in, I can’t, I get an unsecure connection message. Thought maybe it was my phone but spent about an hour with apple trying to figure it out they finally stated it wasn’t my phone, which I have to agree this is the only app that gives me this message. But back to my complaint, so I can’t use the app to check my account have to use the internet. App rewards info doesn’t match online account, VIP member but i order through the app I have to pay shipping, called customer service they told me I had to go online. When looking at clothes it would be nice to look at an item go back and pick up where I left off but no, you go back and it takes you all the way to the top and I then you have to scroll until you find the last item you looked at and hope you didn’t pass it. This app almost feels useless, if I have to go online anyways, what’s the point in having it taking up space on my phone? 🤷🏻‍♀️👎🏼

valerodr, Aug 12, 2021

Description

TORRID FASHION FOR SIZES 10-30 -------------------------------------- 20 YEARS OF PERFECT FIT As we reach our 20-year milestone, we reflect on how we've spent the last two decades breaking the rules of design in pursuit of the perfect fit. We didn’t believe curvy bodies should change to fit clothes; we changed clothes to fit curvy bodies. -------------------------------------- NEW & IMPROVED APP FEATURES YOU'LL LOVE: TORRID REWARDS Easily manage your account, rewards, and points YOU EARNED IT! A new, improved display for your rewards and loyalty status details FIND IT FAST Searching, browsing and filtering is easier and more accurate STAY INFORMED Get alerted to new styles, collections and sales TODAY'S DEALS All the sales and deals in the palm of your hand SHOP NOW, PAY LATER with Klarna Get what you want, when you want.

No interest or fees when you pay on time. COOL IN-STORE EXPERIENCE Scan barcodes for reviews and other sizes online Show app at checkout to earn points and use rewards in store DIVERSITY & INCLUSION Creating a place where we all belong https://www.torrid.com/diversity-inclusion/ Do Not Sell My Personal Information To exercise your right to opt-out, please click on the “Do Not Sell My Personal Information” link at the footer of our website. See our Privacy Policy for more details: https://www.torrid.com/torrid/customer-service/about-torrid/td-customerservice-abouttorrid-privacyresponsibility.html

Show More

POWER SUBSCRIPTION REVENUE GROWTH

img