Icon e.l.f. Cosmetics

e.l.f. Cosmetics

  • Shopping
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e.l.f. Cosmetics

  • Shopping
4.5
2.1K ratings
Age Rating

4+

Seller
e.l.f. Cosmetics, Inc.
View in App Store

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User Reviews for e.l.f. Cosmetics

5
They really fixed their app!

I freakin’ love elf and their prices are so much cheaper on site than in any other place! I love how I can earn points for just about anything and turn those points into credit.When I first downloaded the app it had serious issues and I could not for the life of me search for any product or even look throughout the app itself. So I ended up getting rid of the app. But I downloaded again about a month ago and they seem to have really fixed the bugs as well as getting it to run the right way!I enjoy shopping on elf every week and always catch deals including free gifts (which is sometimes the best part lol). I’ll always be a fan of elf cosmetics. ⭐️⭐️⭐️⭐️⭐️

77FrustratedOnlineShopper, Jun 26, 2022
5
Frustrating

The app used to be great and I’d order all the time but recently I can’t even place an order. The “secure checkout” button is gray and it won’t let me check out. I’ve removed items and added them back. I’ve deleted the app and downloaded it again. I even changed my password and tried logging in on different browsers but no luck! All I wanted to do was place an order for my products. And when I logged back in there were other products in my cart that I hadn’t places in there. I had removed everything (which is why I changed my password). I had to place my order through Ulta. Please fix the issue!

A_powell, Mar 06, 2022
5
Nice, Friendly App

I’m a recent convert to ELF. When the putty primer was introduced, the reviews introduced me to this high-quality, reasonably-priced brand and I downloaded the app straight away. The app is quite user friendly, keeps tally of points that are easily converted to discounts or products. Using points and free gifts-with-purchase enables users to try full-sized product at little-to-no cost. I’ve discovered some wonderful products, that I now regularly use, by trying for free. Since quarantine, I’ve worn makeup just a handful of times since Mar 2020. I tossed many of my beloved ELF favourites, because makeup doesn’t stay fresh forever. I was able to replace all my favourite products for less-than $100. total, and earned points toward next purchase, too. The site is super easy to navigate and opens with new products, best sellers, and award winners. I appreciate the price of ELF products, but I’d still buy them if the were similar price to the “luxury” brands, because I LOVE ELF! Do not miss the facial oils! Vegan friendly, inexpensive, luxurious, and wonderfully effective.

Enja McG, Mar 10, 2021
3
Good, but still needs improvement.

I downloaded the elf app again after a year, and I can definitely see a difference. Things are running smoother than they used to. It can actually function without closing or glitching out within 5 minutes of use. I will say though, the user interface is still poor. While everything seems to hold together better, there’s some features that’s could be added. For instance: the app doesn’t seem to register the fact that I have given it my email about 4 times already. So when I want to be notified about a product being back in stock, I have to constantly put in that email. Most apps will save it to your account and link it some sort of way, so that the user isn’t always putting in the same information over and over. The reaction times for tapping buttons is slow as well. You can tell it’s rendering it and having a hard time keeping up. I’m not sure what’s up with that, but it is slow and patchy. To be honest, I’m not even mad about it, because it’s still improvement from where I first saw it. And I’m really proud of how far it’s come, proud of the people putting work into it. I notice and appreciate that.

Jellybean monster chick, May 18, 2021
2
Issues with checkout, customer service & log in

I had higher expectations of the app and of E.l.f cosmetics, to put it simply my very first issue was that the app is constantly signing me out even though I checked the “remember me” box and I find nowhere in the settings to keep me signed in, I also had an issue with checkout because nowhere at the checkout does it say you can ONLY use an E.l.f gift card, I thought I could use a visa gift card but apparently not and lastly I had a very disappointing customer service experience, I contacted customer service about my gift card situation because I was unsure why my gift card wasn’t working and I received a very blunt response and when I sent another response back it was completely ignored, definitely not gonna order from E.l.f anytime soon after this experience.

lea.hsg99, Jun 08, 2020
5
Love this money saving app

I love this app, it’s so much cheaper then target because they give you free gifts and free shipping! Also it’s their full vegan inventory as opposed to whatever target happens to have in stock. I just placed my second order with them. The first order was so much fun to receive it came in a cute box that looked and felt like a present. I know nothing about makeup but I that ELF has tutorials that I desperately need to watch. I’m also excited that they finally started making vegan nail polish! I also really want to get the surprise box. Oh so many fun things that elf offers. Great company. I worked with a make artist years ago and she is used to using super high end Sophora make up and she said that elf make up is really great!

Mel628592649473, Feb 24, 2021
5
Awesome app

I really liked the app. It has a friendly interface, easy to understand navigation, even if you are using the app for the first time. I really liked the Virtual try-on function, it is especially valuable in the current conditions of the pandemic, because I no longer have the opportunity to test cosmetics in the store, and I have to make purchases online. Make-up looks authentic, it's nice that you can not just look at the shades on models with similar appearance, but apply them to yourself, look from different angles, take a photo. I definitely recommend the app!

nat.pomozov, Aug 24, 2020
1
App is a hot mess

I don’t know if anyone else is having this issue. But I only had the app installed for 3 days before uninstalling. Every I added more than 5 items to the cart, the app would delete them. It’s one thing if items are out of stock. But it deleted everything. Every brush. Every cleanser. Every eyeliner that I added was deleted. Repeatedly and almost immediately. I’d leave the cart with 9 items to shop in another section. I looked down at the little shopping bag icon and the number changed from 9 to 6 to 5. I couldn’t remember everything that I had chosen. I tried again the next day. Same thing happened with completely different items this time. Again, I couldn’t remember the exact items I needed because most of them were new items I’d never purchased before. So I filled the cart. Clicked on the cart and only had 2 items in there instead of 11. The website was doing weird stuff too. On the 3rd day, I uninstalled and went to Ulta instead. And you lost business, Elf. Because some of the items I was trying to purchase from you are not sold at Ulta. So I chose other brands.

TwilightDoves, Apr 05, 2021
1
Very glitchy. Needs major improvements.

I ordered something from their website a few days ago, so I figured I would get the app to look at more items and possibly track my order. There are so many problems with this app. It’s so glitchy. My biggest problem is every 5-30 seconds it goes out of the app and switches to Pinterest for some reason and signs me out of my account every time I go back into the app. I can hardly operate the app enough to sign in because I keep being directed to Pinterest and half of the time it doesn’t even register that you’re pressing the buttons?! Also, my order didn’t switch over to my account- it says I have no order history when I’d just ordered from them the previous night. If it’s the same account shouldn’t it have the same data?? I’ve deleted it and am starting to regret creating an account or ordering from them at all. Because of their unreliable and barely-functioning website I’m wondering if their delivery is unreliable too. This is doing terrible things for your business Elf.

Unicorn_Toast, Sep 26, 2021
2
Rejects purchases, freezes, asks for inexistent updates

First off, I love elf and thought it’s such nice idea to have its own app, I downloaded it and placed an order, which was a pain to go through, I used Apple Pay and the app kept rejecting the transaction saying the billing address was invalid, I ended up deleting the app and downloading it again, this time the app didn’t reject the purchase, what I changed? -nothing. Later I wanted to check another product, the app kept loading the initial screen never moved forward, solution delete/re-download app, today is asking me to update the app, but I’m already up to date, I definitely look forward to the app working properly, meantime I’ll just pass :/Edit: not updating the rating, unfortunately I had the same “invalid billing address” issue even after latest update, had to go through web page again

Yjmex, Dec 14, 2020

Description

Welcome to the beauty-verse! Our new e.l.f. Cosmetics beauty app offers a completely new and improved beauty shopping experience for every eye, lip and face.

We’re excited to have built a space for you to shop, share, and explore your Holy Grail e.l.f. products and discover your new favorite makeup and skincare products with features like Virtual Try-on, Concealer and Foundation Shade Match, and Shoppable Stories. We believe beauty should be accessible, easy, and seamless, and these updated features got a major upgrade so your makeup bag can too: -FIND YOUR BEST CONCEALER AND FOUNDATION SHADES. Virtually try on your favorite makeup products and always be sure to get your correct shade with our new Shadefinder. - E.L.F. SHOPPABLE STORIES. Watch our e.l.f. stories and get connected with the best makeup products. Plus, discover new Holy Grails to upgrade your makeup collection. -EXPRESS YOUR E.L.F. Discover and explore your favorite clean beauty products with our addictingly fun “Swipe to Like” feature. -KNOW YOUR OPTIONS: Our new barcode scanner feature allows you to own your beauty and your wallet. An exciting way to stay connected to e.l.f. while you’re shopping in-store and keep your makeup bag stocked by trying on shades, learning with tutorials, and exploring ingredients. -BE EXTRA WITHOUT PAYING EXTRA. Instant access to e.l.f. weekly ads, gifts with purchase & special offers on clean makeup and skin care. -JOIN OUR E.L.F. BEAUTY SQUAD REWARDS PROGRAM. Our rewards loyalty program gives you multiple ways to earn points toward straight-up dollars off your next purchase, now with more rewards and surprises for every e.l.f. fan than ever. How it works: -Earn rewards anywhere you shop for e.l.f. -Turn your e.l.f. beauty rewards into gift cards from your favorite stores and restaurants like Chipotle, Target, Ulta, Amazon, Walmart, and more -Free gift on your birthday -Early access to sales and new arrivals -Complimentary full-size products -Exclusive offers for our e.l.f. Icon Members -Turn on push notifications for instant access to the best of clean, vegan makeup and skincare products launches and sales -And more e.l.f.ing amazing features! -ALWAYS STAY IN THE KNOW. Opt-in for push and in-app notifications to be the first to know about e.l.f. exclusive offers, new arrivals and upcoming sales -IT’S ALWAYS WORTH THE WAIT. Review your order history and track your delivery. Use the store locator to get directions to the nearest store with e.l.f. clean makeup and skincare products. -SPILL THE BEAUTY. Share your favorite e.l.f. makeup and skincare products & looks on your most-loved social networks. We can’t wait for you to join our beauty community where you can be your best e.l.f. Meet you there.

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