BoxLunch: Pop Culture Gifts

Name: BoxLunch: Pop Culture Gifts
Rating: 4.83144 (11913 reviews)

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BoxLunch: Pop Culture Gifts

Shopping

4.8

11.9K ratings

Age Rating

12+

Seller

Hot Topic, Inc.

View in App Store

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User Reviews for BoxLunch: Pop Culture Gifts

user friendly but could be better

i wish it saved your cart without you having to log in. i don’t typically shop at boxlunch but got a gift card for christmas and decided to download the app for easy shopping. it deleted my entire cart TWICE and i had to re-search for everything twice to put it back. the first time it just straight-up deleted everything, and the second time i kept getting an error message that i couldn’t pay bc one product was unavailable and when i removed that one it took them all out. also, i wish it would put all shirts of the same type into one listing and let you choose the color from that listing - i don’t want to scroll past the same shirt five times in every different color available because apparently they’re all listed separately. trying to filter out results for shirts was difficult and the filtering in general was not very easy to configure, either.

abiiiiiiiii1, Dec 27, 2020

Needs improvement

I signed up for the rewards program in store. When I found out there was an app I decided to download it but like many other people out there, when I clicked the signed up in store option it would ask me for a password when there was no option for it. What?! How am I going to add a password or type one in when I didn’t create a password in store and there isn’t even a box to type one in. So here’s a tip! I was finally able to figure out a way to create one. I just clicked on I forgot my password. They asked for my email and sent me a link and I created a password. Also beware. I noticed that some of the prices in the app are higher that in the website. So always check their website first. It’s almost like there’s no point to the app! Lol

BonneUni, Nov 25, 2018

COMMUNICATION AND COUPONS ,OFFERS

I love both box lunch and it’s sister store hot topic. I am an elder and shop mainly for my many grandkids. Even my Adult kids. Big Disney and Funko fans. I have spent a lot of money over the years in both stores. I get lunch money and hot cash , however I have never been able to use it. Customer service they just put you on hold and as clearly as possible you explain , they don’t fix the problem. E chat they literally say be right back and then they are not. None of the codes work. You just have to assume you are not getting a discount . They should have a loyalty box that automatically includes your points. I give 3 stars because I love their products regardless. I hate to throw money awY during a recession.

chilidon22, Jan 07, 2021

Buggy, but otherwise great.

I’ve been shopping with BL for almost a decade now. I’m a loyal customer and I’m well acquainted with the employees at my local store and go in monthly, sometimes more. So I’m not just complaining to complain here.That said this app is incredibly buggy. I can’t add things to my cart, I get an error message, and even before that started happening, I couldn’t purchase things even tho all information is correct and every space is filled. Can ya’ll please look into this? I love shopping with you guys and would love to give you five stars but unfortunately I knocked one off since I can’t even shop using the app anymore.

Crim.f.00, Aug 17, 2023

Needs Updated BAD

Please update this app and get rid of the bugs everyone is taking about. I couldn’t checkout because I can’t get the app the remove old coupon codes I had applied to my cart from a few months back when you were doing a promo. It won’t let me check out unless I remove the old promo codes but also won’t delete them when I tell it to. I tired logging out and back in, no change. Tired deleting the app and redownloading it and now it says I can’t log into my account at all (but I can log into my account just fine in a web browser) Please give us an update so we can use the app again!

dlandrew28, Jun 22, 2018

Love! But...

Recently I’ve been having trouble with emails. It was my birthday recently and I got a $5 reward. I used it in store the day after my birthday. I didn’t know it was my birthday reward when I used it. But then 3 days later I got the email about it. Then just recently I reached my $5 reward for 100 points, and I used that. But I just got the email today. So basically what I am saying is the emails for these are coming very late. I just wanted to make someone aware. I work for a company that sends out auto emails and they do go out a specific times, but they shouldn’t be late and when I have already used them because then I think I have a reward when I don’t.

emthenerd, Dec 07, 2018

Great store, but terrible online options

While I love visiting these stores at malls, their app and site leave a lot to be desired. Being reminded multiple times by the notifications, they wanted me to spend my box money before it expired. I thought “great, there’s plenty of amazing items they have to offer”. However in navigating the app, I came to find that there are multiple problems. You can’t use your box lunch money to save on some of the nicer quality anime figures, most of their items are sold out 24/7 online or don’t ship, and lastly the other majority has you pick up items in store. With these stores being located in malls, this is a lot to ask. It’s a long drive from where I am and out of the way with work on the weekdays. I imagine many are in similar situations. So this led me to ask, what’s the point of box money, if I can’t even use it on most of the offerings this store has? It makes me discouraged if anything, to spend more money in the store, when I know the money I get back is basically useless.

Fuecoco25, Jan 16, 2023

Needs work

I been trying to go through checkout on the app but it keeps forgetting my selection. I will click on ship to home and then I would add my payment. When I click finish, the app said I didn’t select a shipping option. I go back and add a shipping option and when I tried to check out again it then stated I didn’t add a payment. This cycle keeps happening and I end up giving up. Their online website works better so to save you a headache go there.I will also add when I click on a product’s picture to see a close up the screen turns white. It won’t let me do anything else after this so I have to close the app to get it working again.

Jazzy-39, Jan 20, 2020

What’s going on?!

Okay so I found BoxLunch out like 2ish years ago maybe more and now they’re one of my favorite stores because they carry sailor moon items (sometimes more sometimes less) and I buy them when I can so I made an account with them and everything. However these past few months I have been having THE HARDEST TIME accessing this app man. I updated my phone software, the app itself, and even deleted it then redownloaded it. NONE of it works. I can’t get past a loading screen nothing to even try to log in it’s ridiculous when are you gonna fix this, what’s your game here?

Me14575, Dec 02, 2020

App is terrible

BoxLunch technology is very poor and they struggle to combine various shopping channels to create a positive online shopping experience for their best clients. Whether shopping thru the the app, online store, or in a physical store they cannot correctly combine your accounts and credit your shipping and/or reward points. The system doesn’t credit points always correctly, and when you call, sometimes they know how to fix it and other reps have no idea. The system may check you out as a guest even though you are a five star member. You then have to wait an hour after placing and order before you call customer service to fix the shipping cost. When you finally can call you’ll be waiting as they call all their teams and team members to ask “are we supposed to fix this?” Once you get your points you then have to explain you are five Star and t should be 1.25 points and get ready to wait and escalate. You’ll have wait even more when you ask for a supervisor to fix it...so it it worth a stressful experience for every order placed? And then spend an extra 30 minutes per order to save a little money while feeling this is this biggest waste of time, emotion, and drama per order? You decide.

Na Cho One Song, Sep 28, 2019

Description

Bring BoxLunch along everywhere you go with the new and improved BoxLunch App! BoxLunch is a civic-minded web, app, and brick-and-mortar-based specialty retailer offering licensed and non-licensed apparel, accessories, home goods, and collectibles for fans of all ages. Plus, for every $10 spent, BoxLunch will help provide a meal secured by Feeding America® on behalf of local member food banks. #GetSomeGiveBack Download the shiny new BoxLunch App to enjoy these perks: o Improved app stability and speed so you can easily browse pop culture merch.

o Smarter search functionality to help you find that perfect gift. o Locate a nearby BoxLunch store wherever you go with the Find a Store geolocation feature. o Book a BL Reservations appointment in the app and secure a time to shop in-store. o Scan barcodes in-store to find customer reviews and more product information. o Quickly save items for later in your wishlist with a simple tap. o Track your order status and update your account information with ease. o Be the first to hear about app-exclusive promotions, deals, discounts, restocks, and product drops via friendly push notifications. o Manage your Lunch Specials Loyalty points and rewards. We'd love to hear from you! Email your feedback about our app or any questions to [email protected]