8x8 Work

Name: 8x8 Work
Rating: 3.75338 (5762 reviews)

Business

View in App Store

8x8 Work

Business

3.8

5.8K ratings

Age Rating

Seller

8x8, Inc.

View in App Store

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User Reviews for 8x8 Work

Okay when it works

I used this app for my business so I didn’t have to carry 2 phones.PROS: Great concept, app is easy to navigate, calls/texts are separated out from personal calls/textsCONS: Website is difficult to navigate, confusing when setting up account, you have to use the website to change settings/cannot use the app, trying to find help on the website is pointless especially if using “Otto”, calls lag, service is not always consistent, the bills do not make sense, the billing department cannot explain their bills, and the BIGGEST issue of all is that I have not received text for more than 3 weeks now. Support cannot figure out the issue. I’ve had test texts from multiple and like carriers and support cannot figure out the issue. Switching back to using two phones or exploring other services.

$:83!!8/&(?, Dec 22, 2021

8x8 Park is our favorite

8x8 has a great bundle of features. I have our business with 10 phones, 5 in California and the other 5 in Washington state plus a FAX on OBI300s at each location. Easy to change things like how many rings before calls go to voice mail. Backup transfers if the Internet goes down so we don’t miss a call. Yesterday, I added an extra extension to our ring group for extra coverage, then took it out when we didn’t need the extra coverage. Voice Mail with the beta voice-to-text is a big plus too. I especially like using the 8x8 APP on my smart phone and using the feature to switch the call from my desk phone to my cell phone and back. Initially setting up the system was a bit difficult, but once I got the hang of it, it was smooth sailing. Thanks 8x8

14May1948, Mar 25, 2022

Simply ok

I’ve had this service for many years and just haven’t been that satisfied. While customer service picks up all the time, they are rarely helpful. I’ve tried to switch service but was number isn’t portable so I’ll have to start over and that won’t work since I use this service for my business. Also the cost is ridiculous. The taxes are nearly the same as the two lines. The app works sometimes and I have multiple phantom numbers that I shouldn’t have so my clients have several numbers for my office when there should just be one number. This service gets the job don’t but with allot of issues. Att is cheaper and offer the same thing. Do your research because you may be stuck with this service unless you don’t mind switching numbers.

Brain Neavt, Sep 08, 2020

Very unreliable app

We have attempted to use this app across a few Apple devices, and for all of us the issues seems to be the same, high rate of freezes (the app simply crashes).We attempted to re-install gathered feedback from all of our employees, but. The fact is every time you open the app, you have a higher chance of it crashing than working. And if you are successful after 2-3 attempts of re-booting the app, it will freeze most likely when you get to switch between voicemail-phone-messages.Update: I have a feeling that this app is becoming worse with updates instead of being improved. Once they added the “dark mode” the app would act ridiculous. I tried to delete and re-install it and it still gives me trouble. Biggest frustration is that I turn off notification on call from the app until tomorrow and it still rings the phone. I deleted the app, installed it again and even without logging in it rings my cell phone through my app 😳. This looks like a big security flaw! 8x8 crew!!! Address this issue asap!!!!

DR Bergstrom, Jun 03, 2020

Lack of MMS and lag with VM playback

I have been using this product for a few months now and I have found that the voice quality and functionality of the app are just fine. My major complaint is how difficult it is to provide feedback and get answers to when certain features will eventually be available. My business relies on SMS as well as MMS for communicating with customers, and I am a bit frustrated that I have to go to a third-party in order to accommodate picture messages outside of this interface. I switched from ringcentral because I was not happy with their technical support and lack of certain basic features but it at least supported MMS out of the box. My only other issue is VM lag sometimes during playback and transcription. I wish transcripts were shown in the desktop app instead of via email. Overall I’m happy and sticking with it.

Durancd, Sep 18, 2020

Works but could be better

The app is really innovative and convenient for those that need to take work calls on the go. However, I wish the option to FaceTime people was not on the call screen. My cheek FaceTimes clients unfortunately often and then they try to FaceTime my cell number back and I don’t like that. I also would like to see an option to separate the calls from my cell call log and only see work calls in the app. Because it is easy to accidentally call a client back instead of my mother. Especially when my toddlers clumsy fingers are trying to make calls. And my personal calls get lost in the 65 work calls I get a day. Other than that the app is always lagging. It gets frozen on screens and won’t let me answer calls. Sometimes I see calls coming in on the computer app but it isn’t ringing through on my cell app. And the vm takes a while to update. The app has great features and potential to be a trail blazer. But there’s some key things like mentioned here that could really turnaround my overall view of the app and it’s overtaking of my cell phone.

ewat6079, Nov 07, 2020

Great in theory

This service is great, in theory. However, I attempted to port my existing numbers into my 8x8 service and have been met with nothing short of a complete failure on the part of 8x8. I have tried over ten times to use the online porting service, and each time, I get halfway through and hit Continue, only to be given a blank page. No errors, no anything. Just a blank screen. I have tried in multiple browser to the same effect. I then contacted customer support and spoke on three different occasions for over four hours, with no resolution. I am told to add comments to my Case via the support page in my portal, except the support page does not show my cases. Now their AI chatbot Otto will not even give me customer support phone numbers, not connect me to a live agent. So again, in theory, this is a great service. In practice, I can’t even do something as simple as being my current numbers to the service. And when I try to get help, no one can even figure out how to do this simple task.

Howardfan, May 10, 2021

Still needs improvement

As a small remote business we greatly benefit from the amenities of a VOIP system. While the app functions, it has its quirks including freezing/crashing, occasional notifications not been pushed, and the lack of service. The lack of service is very frustrating when transitioning from Wi-Fi to Cellular data or vice versa. This leads to a number of dropped calls should one forget to turn off Wi-Fi. This should be a must for remote work forces. There also appears to be discrepancy between the desktop and mobile app with respect to voicemails. This is most notable when deleting a voicemail on one platform. Not always does it delete on the others. Lastly I would mention the lack of ability to customize voicemail, text, and ringtones. This would be beneficial to decipher the priority of the incoming call or message.

huntercody, May 07, 2021

System works great

8x8 has many features that work well for our company such as multiple numbers and complete access on your cell phone or desk phone and has the ability to see on inbound calls what number was dialed. I would like to be a little simpler to change the outbound caller ID. It is done by logging into the admin console on your computer and changing it under the user info. If I am using the app on my phone and need to switch which number I am calling from to make another call then it is rather cumbersome going over to the admin webpage to switch it. Would be nice to have that feature with quick access in the phone app. Also, the system only allows you to be logged into one remote device at a time. I would like to be always logged into my phone and iPad at the same time but as soon as I log into a second device I am logged out of any place I was already logged into.

ikwtyuiigdfbhh, Oct 21, 2020

Update

Please go back and reread my previous feedback along with your “developer response”. My complaint was specific to this iOS app and I even clearly stated that the mobile app does not have the same transfer directly to voicemail feature that is on the desktop app and desk phone and you sent me a link directing me to instructions on how to transfer from a desktop app and a desk phone. The same thing happened when I called your tech support, it’s like no one understands that there are three options for using this program (cell phone app, desktop app, and desk phone) and two of the three ways give you the feature but the third (the cell phone) does not. Hence my review being in the AppStore, and specifically stating that it was for this mobile app. Again, let me restate it: the desk phone and the desktop app have a feature where you can transfer a call directly to another extension’s voicemail, but the iOS app for iPhones does NOT have this same feature.

JessJessiT, May 18, 2021

Description

Take the 8x8 Work service with you on the go with the 8x8 Work Mobile app for phone, video conferencing and chat. 8x8 Work Mobile app is an all-in-one cloud-based collaboration tool that organizations around the world use to mobilize their workforce. Whether you work for a small business or a large corporation, 8x8 Work Mobile can be an indispensable part of your company’s remote workforce and work-from-home strategy. 8x8 Work Mobile includes a Cloud phone, HD video conferencing, chat, directory services and more. It integrates seamlessly with 8x8 Work Desktop to provide users with the same features and benefits when they work remotely as they would have in their office.

Key Benefits All-in-One Collaboration Solution — 8x8 Work Mobile lets you stay productive with calls, video conferencing and chat, all in one app. Stay accessible to all your contacts via your business phone line using your personal phone Communicate timely business-critical information using Video Meetings and direct-to-YouTube live streaming Reduce email reliance with public and private chat rooms to help your communications stay organized around projects Onboard new remote workers or employees based in new office locations quickly The admin portal provides IT managers with the same administration capabilities whether employees are remote or in the office Key Features Make HD audio calls with contacts from your company directory or personal contact list. Host video and audio meetings from your phone, record meetings and chat with meeting participants Check presence status and send messages, share files and @mention colleagues in 1:1, private or public chat rooms Set business hours and turn-off incoming calls and notifications either for a selected period of time or outside of your work hours Choose Wi-Fi or cellular data for a consistent calling experience FAQ: https://support.8x8.com/cloud-phone-service/voice/work-mobile Use of the 8x8 Work Mobile app requires a paid 8x8 X Series subscription or a free 8x8 Express trial account.