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User Reviews for HP Smart
Set up challenging.
After persevering, seems fantastic!! Need phone help when directions and apps are coming at you from all directions, some scan-a-codes provide nothing ( out of date?? Or just not functioning well during covid? ). Since Tango X printer was on Apple and ordered thru them, I expected grtr ease of setup because Apple has been very good at insisting on that in past, just by nature of Apple carrying product when not an Apple product. Idea of automatically paying monthly for a printer plan and having ink arrive when I’ll be needing it is fantastic. I have no computer just phone and ipad, but so far so good. Why do we even need computers anymore for home use where we don’t do significant qty of printing—I’ll happily go to print/shop store if needed for great quantities. BUT set up definitely needs availability of someone to talk to when difficulty occurs, in part because at some point in my way past I had been HP printer registered owner, also, HP says go them to get app, I went directly to Apple for dwnload before realizing HP’s recommendation, so i was already off course to begin with!
Spend more time configuring than printing
You always spend more time you don’t have to spare to configuring and creating accounts and saving those accounts on a notebook you don’t have at hand. Then you need to wait on another time were you have free time to focus on configuration and accounts. Just to print one page. On windows is worst were sooner or later you have problems with a driver and need to reconfigure. Where are the engineers? Stop making trash. I want a single button to print and that’s it! No accounts. No nothing. A single button to print. To spend 2 seconds to print. Not 20 minutes. I will not make an account and if I did I don’t remember it. I can no longer print with this app because I won’t spend my time creating another account. I used the time for the review. A definite unintall after review. Hopefully a higher hierarchy manager read this and order to enable a big button to print without accounts. Network password and printer should be the only thing to enter only the first time and local storage it on user’s device app. Less than 4kb text storage. Easy. I wanted to see a single first top centered big button labeled “Simple Print”.
HP Smart for Mac
The HP smart is a good way to access mobile uses, printer setup settings, and various other useful tools. The software seems to work well. However, the development team seems to have left out a very important function for Apple Mac users that used to be in the old “HP Utility” application before “HP Smart” came around. The printers have a “scan to computer” function where you stand at the printer and load files and press the printers touch screen button to scan the loaded pages directly to a computer. This function can only be turned on to recognize a Mac computer to scan to by turning on the tool under the “HP Utility” scan settings on the computer itself and not through the printers webpage settings. Now that HP Utility is no more and we only have HP Smart this scan to computer setting is missing. There is no longer a way to scan straight from the printer to a Mac. Instead now you have to load the items to scan at the printer and then walk back to the Mac to press the scan button on the HP Smart app and then go back and forth to the printer again to retrieve the hard copy pages. Additionally, I assume an update to the software would be in the works to better support the apple silicon devices. The current version has to run in Rosetta.
21st Century App
I used to work in Information Technology back in the 20th century. I used to build exchange and NT servers for IBM when the internet for most was obtained by a screeching modem call. Oh how times have changed!! I love this app I might just do a scene from “Office Space” on my old laptop because I might not need it anymore! I can batch scan a document from my iPhone. The document to be scanned I put in the document feed tray on my printer. The document feed tray scanned it and then I edited the scan all on my phone. I then had multiple file types to choose. I saved it as a pdf which took hardly any space and I saved to a location of my choice. You pay a bit more for HP printers but “Brother;-)” it works so much better than my last multi-function printer(MFC) which was a lot less than this model. This scan to phone is new because I was using the scan to email which was a bit hit or miss. This scan to app is 100 times better way to go HP, I am liking the 21 century app! Bravo Zulu to you!
Nothing “smart” about HPSmart
I have struggled with this printer/app/software trifecta of disaster for far longer than I’d care to admit. From issues of the app simply never wanting to work in any sense of consistency, to the printer itself too stupid to recognized the difference between used and brand new ink, it baffles me I have not simply thrown the whole thing into the dumpster. There seems to be a new flavor of difficulty every time I want to use the thing, which is rare and saved only when there comes a time of desperate need. That is how much I despite using this printer. I have reinstalled the app more times I can count on one hand, due to issues that can range from being inexplicably unable to to save a pdf to something as major as not being able to use it at all because it can’t sustain itself from crashing long enough to log me in. And if I can miraculously get the program to execute its basic functions, the printer suddenly decides it will simply not print more than half a page, or worse, that it will cease to remember how to wirelessly connect to the computer in the first place. This product uses technology that makes it “sleek” and modern but is riddled with more bugs than a NYC dumpster and good luck manipulating their virtual assistant into getting you real, human help. I have tried time and time again to fix and make this work, but it’s clear now I will be staying away from ALL HP products from here on out.
Phone and printer combo is amazing
I just want to say that I think all these apps and new features on these printers are just amazing and I think it makes it easy for people like myself who uses my phone more than I use my laptop I have this really cheap laptop that is very slow and I’m kind of likeWhy should I buy an expensive laptop that I’m barely going to use because I have a printer that I barely use and I go through printers yearly no matter how expensive they are because I would have them sit there and the ink dry out and damage the printer so I only use my printer once or twice a yearSo instead of me rushing to the store to spend money for a decent working laptop I use my phone and print from my phone scan from my phone I mean my head just exploded because I was so excited I was able to scan a document that I need to really quickly and email it right away from my phone and I just think that was just amazing and I’m so happy thank you , thank you keep these new features coming
Pretty good app
First off, I was never a fan of the big common printer names such as HP, epsom and the like. I felt like they gave printers away cheap only to price gouge on ink and do everything in their power to prevent the use of 3rd party cartridges. I preferred Brother and the fact I could use any ink. This tactic would trick a lot of people who aren’t tech savvy. Well I currently have an hp due to my elderly mother insisting and Its not as bad as it used to be. Hardware is pretty good, ink is reasonably priced and the app is great. The app makes using your hp printer much easier and gives full access to all advanced printer features and modes (scan, fax, copy, print). Nice to have that on a mobile device. I usually opt to use this app and my iPad over my PC or MacBook. I’ll just save the documents to iCloud and that’s that. I also love the fax feature and use it all the time. We have a dedicated fax line for our HP printer, but I always use this app bc it’s much easier to work with. So no need to get or keep a fax line. If only I could convince my stubborn mom to get rid of the line!
Troubles with scanning
When I start a scan job that is supposed to scan several pages, process them, and then upload them to Dropbox the job never finishes. It just spins on “Processing page x”, where x is the last page. Just keeps spinning. Never quits. I just have to force-kill the app. I’ve had to disable the final upload step and do it manually. It had previously been a really efficient way to process a bunch of multi-page scans. Today the printer/scanner had a real fit. It kept “processing” even after I force-killed it. I’d restart it, still “processing”. It finally lost network connectivity. I tried to get to the web interface to cycle power but the pages took forever to load and then wouldn’t execute correctly. Finally all connectivity disappeared, and the front screen went blank. After several tries I finally was able to get it to shut down. Started it up and tried scanning with manual processing and what I did worked fine. Seems like a race/memory leak or something. Is anyone else now having problems? I just upgraded to iPadOS 14.0.0. Five stars if it would work correctly again.
My beautiful, useful and user friendly all in all printer
This is the best, most user friendly printing experience I’ve ever had! I love this little machine. Everything is so simplistic. I never have to worry about ink, it actually tells my suppliers when it’s running low and they just send the ink to me in the mail!I love my beautiful, useful, user friendly all in all printer! I’ve done it all with this one machine! I have faxed, scanned, copied, printed, stored documents, edited and uploaded them to others all on this all and all printer.I’m not very computer literate but it easily syncs with my phone and laptop. I have gained so much confidence in my office skills, I now want to further my educational experience! Everything is online, now I feel that I can very successfully complete all of my goals!Thanks so much! Oh yes, last but not least the price is so reasonable. It will pay for itself within the first month! -especially if you like to print your own photos!
Sleek but Awful
I logged in, which all on its own was not the best because multiple times it gave me an error message that was the equivalent of “something went wrong” without any explanation, after struggling with the app for 20min it finally connected at which point the instructions, which are repetitive and clear as mud, were to close the printer door which I did admittedly closed the wrong door and struggled for another 5 minutes. Finally, after going through all that the printer printed the first side of my sheet fine and then proceeded to print some sort of HP tester page on the other side (it held no information by the way) so I reprinted that sheet and moved on to the next which printed the first side fine but for the back side IT PRINTED IN TINY FONT I never figured out why, never changed the settings, never moved anything but the sheets and this happened twice then it printed the sheet right but was missing parts at the bottom so I tried again and yet again it printed in tiny font and then I ended up using 2 sheets of paper which for what ever reason worked and finally finished it up after and hour of struggle (this process started at 9:40 and ended at 11:10). I’ve struggled before with other hp stuff and the customer service are awful and I will NEVER be buying from these people again.
Description
Print, scan, and share files by using HP Smart with your HP Printer. HP Smart makes it easy to get started and keeps you going with features like Print Anywhere or Mobile Fax! · Start with a hassle-free set up, then print, scan, copy, and share files directly from your mobile device to your friends, co-workers, or a linked cloud account · Manage or print to your printer using any network connection · Order supplies, get support, and manage your HP account straight from the app · Create high-quality scans with your mobile device’s camera or import existing files, then preview, edit, and save them as PDFs and JPEGs or send them in your favorite cloud storage account · Edit and enhance your photos by adding filters and text, cropping, and adjusting the saturation, contrast, or brightness · It’s easy to send secure faxes from the app with Mobile Fax · Be more productive with customizable one-touch Shortcuts (formally Smart Tasks) · Access hundreds of printable crafts, cards, and learning activities for free with Printables! Get involved and get your family creating together!
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