Logitech Control
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User Reviews for Logitech Control
Works fine, but backlit up key ‘stuck’
Really like the case and the keyboard, but noticed that my key to increase the keyboard backlight goes to step 2 and then stops, so basically I have no backlit keyboard. All other keys work fine, but not this one which is frustrating as I see it as one of the major functions of this keyboard. Not sure if iOS is causing this or the Logitech firmware, but a fix would certainly be appreciated. Using an iPad Pro M1 12.9
Never buying products brand again…
Feel like a waste of money buying a con artist product. Scam product. Lacks quality and efficiency…. Don’t waste your hard earned money on any of these company’s products …. No update available…tech support chat is just a waste time …. Never told me how to reactivate my keyboard. Followed every tech support direction multiple times. Still nothing. Products are meant to fail just after the 1 year warranty (lol) expires of course…. Joke is on the purchaser so that company tricks purchaser into buying another one…. Fool me once shame on them, Logi Tech… fool no twice… shame on me ( not happening again )…. Never buying product again!!!!!
iPadOS 14.5 breaks Logitech Folio
The Logitech Folio loses a lot of functionality with iPadOS 14.5. Logitech and Apple, please work to get this problem solved! With Scribd, the keyboard seems to go to sleep and various workarounds are needed to get it working again; I’ve found that turning the pages more frequently (even if just to next then immediately back again) to keep the connection alive is a workaround. Hoopla is much worse: neither trackpad nor arrow keys will turn the pages, and tapping on the trackpad doesn’t zoom into graphic novels as it should. Basically, in Hoopla, Logitech is non-functional, and any interaction with the app requires finger on screen.
Trackpad/cursor issues? FIX INSTRUCTIONS
If your cursor keeps disappearing, open app. On the picture of keyboard on the app’s screen, hit Q W E OPTION (yes on the picture) and then tap the greyed out “up to date” button, and at the bottom you should see “unlocking firmware”. If you’ve done this correctly, an update should pop up. This app is only for updating, it doesn’t do anything other than that. It’s unintuitive and impossible to figure out unless you’re lucky with a google search. For tap to right click, you want to go to your ipad settings -> general -> below keyboard option you should see a trackpad option. Instructions woefully unclear, stuck in ceiling fan and what not
Suggestions for improvement
I have been using this the folio case/keyboard on my iPad Pro for almost two years now. I love the way the case looks and feels. It is very slim and efficient and stylish in my opinion. The keyboard is responsive and has a lot of useful shortcuts.The only downsides are very minor. In my opinion the speed at which you can backspace is very limited and slow. Normally on a computer when you are holding down the backspace key the rate at which text is deleted increases the longer you hold the button. This is not the case with this keyboard. Maybe there is a setting that I have missed (I sure hope this is the case!), but I wish there were a setting that would allow me to choose if I could increase how fast text is deleted when using the backspace.The other thing is that sometimes the cursor freezes and sometimes the keyboard itself freezes. I have found that I have to lock my iPad and open it again for it to work. I can also hit the space bar to unfreeze the cursor. Hopefully something can be done to fix these two concerns.In all honesty, I love this case/keyboard and I am very happy with the design and versatility of the case. It is a very intelligently designed product and I am very happy with my purchase.
I like it!
I bought a new iPad Pro. Then, I bought the Apple Magic Keyboard. Great if you use it as a desktop unit, but try reading it as a book while lying down, or using the Apple Pencil with it. I traded it in for the Logitech keyboard and case. Much better. I wish it had better instructions, such as what does the ‘World’ icon do? And the ‘Option’ icon? Not everyone is a 4th grader with computing skills.
Combo Touch Case Malfunction
Similar to all the reviews here, about two weeks ago my combo touch key board completely stopped working. Every time I opened the control app, it would instantly crash leaving the key board completely useless. I contacted LogiTech about the issue and mentioned many users are experiencing the same issue. After going back and forth with trouble shooting steps the decided to issue me a new key board as I’m under warranty. I really did not think this would help since the logi tech app was useless leaving the key board useless. My replacement key board just arrived and this one is working. I have not opened up the logi tech control app and I am reluctant to do so as I am afraid it’ll ruin the replacement key board. I did contact them to see if I should wait until the app has been fixed before ever opening it up again so I will update my review once I hear an answer. I suggest if any of you are looking to solve the keyboard, contact logi tech for a replacement, save yourself the time from the trouble shooting steps because none of them worked for me. Overall, this was a frustrating experience but I will say Logitech support did work seamlessly with me to resolve this. 5 stars to Logitech support but the one star on this review is reflected to the app and developers for not fixing it.
Firmware Update Process - Keyboard not working
There is an issue pertaining to the software. It keeps asking to update the firmware and once it’s updated, the update doesn’t seem to kick in. I wanted to update it because the keyboard stopped working a couple weeks ago for no reason, even though the keyboard case hasn’t experienced any falls, or bumps, or any kind of damage. And judging by all the other recent reviews here, I’m not the only one.Logitech - this is a clear pattern of a recent development that has happened to a lot of people who suddenly see their iPad keyboards not working all of a sudden and without reason. Mine isn’t an isolated issue. Fix this. These are great but expensive cases. We expect a firmware update.
M1 iPad Pro 11”
Downloaded this app to increase the function of my new combo touch, but the app crashes on launch. The keyboard itself is amazing. The app, however, is not. Waiting for an update to fix this. I need to tweak some settings, but cannot. I’ll gladly change this to a higher star rating if the app would open to allow usage.After repeatedly deleting and downloading the app, it seems to work and states my keyboard is up to date.
Update does not work
Very frustrating that this app to update firmware does not actually work.Have been waiting a long time for an update, which is specifically mentioned in this app description (fixing an issue with the slim combo keyboard for iPad Pro 12.9). Previously I loved the Logitech keyboard but after an IOS update certain keys stopped working. Have been waiting a long time for Logitech to fix this, and this says it addresses it, but the firmware update does not actually work, it says it has completed but the firmware is not updated. I have wasted so much time reloading and installing this over and over again.Prior to this I was a big fan of Logitech but am now wary of spending money on products that you realize that can be turned into a useless brick by a software update. Really disappointed that Logitech don’t stay on top of this and keep updating the firmware to make the products work. When I contacted Logitech they basically had zero interest, and said once it’s beyond the 1yr warranty it’s not their problem to fix anything.
Description
FIRMWARE UPDATE APP FOR iPAD KEYBOARD CASES WITH SMART CONNECTOR OR BLUETOOTH COMPATIBLE DEVICES: - Logitech Combo Touch for iPad Pro 12.9-inch (5th and 6th gen.) - Logitech Combo Touch for iPad Pro 11-inch (1st, 2nd, 3rd and 4th gen.) - Logitech Combo Touch for iPad Air (3rd gen.) - Logitech Combo Touch for iPad (7th gen.) - Logitech Combo Touch for iPad 10.9-inch (10th gen.) - Logitech Folio Touch for iPad Pro 11-inch (1st and 2nd gen.) - Logitech Folio Touch for iPad Air (4th gen.) - Logitech Slim Combo for iPad Pro 12.9-inch (1st and 2nd gen.) - Logitech Slim Combo for iPad Pro 10.5-inch and iPad Air (3rd gen.) - Logitech Slim Folio Pro for iPad Pro 11-inch (1st, 2nd and 3rd gen.) - Logitech Slim Folio Pro for iPad Pro 12.9-inch (3rd and 4th gen.) - Logitech Slim Folio for iPad (7th, 8th and 9th gen.) - Logitech Slim Folio for iPad 10.9-inch (10th gen.) - Logitech Slim Folio for iPad Air (3rd gen.) - Logitech Rugged Folio for iPad 10.9-inch (10th gen.) For all compatible devices, iPadOS 13.6 or later is required to use this app. WHAT DOES THIS APP DO? Enjoy easy access to firmware updates that improve your experience using Logitech iPad keyboard cases with Smart Connector or Bluetooth and get notified when new firmware is available.
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