HP Support Assistant

Name: HP Support Assistant
Rating: 2.6 (100 reviews)

Utilities

View in App Store

HP Support Assistant

Utilities

2.6

100 ratings

Age Rating

Seller

HP Inc.

View in App Store

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User Reviews for HP Support Assistant

No live support , trying for two days

This Company has no idea how difficult for seniors like me , I have subscription for Ink but I can not use my printer , it does not take my password even I changed to a new password but in vain , try to call after getting the phone numbers from Google Search but those numbers do not work , tried tech support number it connected me to some live medic then again no vain , what kind of Company is this when you need help nobody is there to help . I even reply to their email to me but it did not go thru, sooner or later when I will be able to talk to somebody I will cancel my subscription and get rid off this printer and buy from different company . Adios!! HP Inc

????Support, Jan 14, 2022

Fancy But Doesn't Work

The app opens with a sign in button and pictures scrolling right to left but nothing works. I tapped the sign in button; nothing opens. I tapped the scrolling pictures; still nothing.If the app is supposed to work right away, it didn't. To date I have never had to restart my iPhone for an app to work.

15909oldretiredguy, Dec 06, 2020

App works and it’s stable

First of all I had have NO problems signing into the app with my login, second the app works really good and had no problems navigating everything WORKS fine. I wish I could give this app a 10 star rating.

ccouch822222, May 21, 2021

Enear62

What A useless app ! Virtual spent time describing my issue just to get asked the same things over and over none which addressed my issue. So how do you troubleshoot? If I can’t get support for this product it will have to go back to place of purchase so I can exchange for another brand.

Cuda2015, Feb 15, 2021

Virtual agent isnt very helpful

This app is good but i need help because my computer wont turn and i dont know the password, is there a way you can help?

get rid of one add others, Dec 05, 2020

Ink cartridges need Please send. Please change my plan to $ 3 per month. I am printing less.

Please send ink soon. Use $ 3 per month plan. I am printing less Thanks Hashuhc Hashuhc

hashuhc, Mar 08, 2021

Trash

Nothing is easy or streamlined with any company and this tech behemoth company is no different. Nearly impossible to quickly speak with a live person, or not re enter your annoying account or serial or miscellaneous hurdle for user. Enraging. Yet you can mistakenly sign up for an overpriced subscription with the passing of humming bird breaking wind. I never did a live person on the horn. I promptly liquidated my decade plus holding of HPQ holdings and TREATED myself to more APPL, then came here to run my mouth.

Madonyc, Dec 15, 2021

WARNING! This app is a SCAM!

I downloaded this mistakenly thinking it was an official HP support app. They clearly want you to think that— it is designed to look so and nowhere does it state that they are not actually affiliated with HP. I sought their info about warranties, and was advised to message them. That automatically took me to FB messenger, where they “assisted” me and said they had arranged everything, but all they needed was my credit card info to hold as collateral in case I didn’t return my old printer. This obviously seemed suspicious, and I realized that they weren’t from HP at all. They are trying to steal your credit card information.

NYC insomniac, Jun 29, 2021

Absolute garbage

This app did absolutely nothing to help. Printer is constantly offline and will not connect. I am done fighting this and will never own a HP product again. Like others noted if you enjoy watching a circle go round and round download this.

shame 33445, Mar 19, 2021

Doesn’t really DO anything

I like the idea of having an app where I can have all of my devices details. Some have specs shown, some don’t. I can get support from my account via the website. So, otherwise, it doesn’t really DO anything. Why do I need this app?

tyl3r durden, Mar 07, 2021

Description

Get the most out of your HP PCs and printers using HP Support Assistant Mobile. With HP Support Assistant Mobile, it’s easy to maintain your PCs and printers and resolve problems with support notifications, device status, and guided assistance. HP Support Assistant Mobile makes it easier than ever to own and use your PCs and printers.

Key Features: • Need help? Use our guided troubleshooters or the new Virtual Agent* to solve common problems like a slow computer or audio issues. • When a little more hands-on help is required, choose from a variety of contact options in the Support section including the new Service Center Locator*. • Monitor device details ranging from the ink levels on your printer to the battery, storage, and security health of your PCs. • Need more ink or a new hard drive? Get links to order replacement parts and receive shipment updates* in the app. * Available in selected countries * Not recommended for iPads