Hawaiian Airlines

Name: Hawaiian Airlines
Rating: 4.77433 (45825 reviews)

Travel

View in App Store

Hawaiian Airlines

Travel

4.8

45.8K ratings

Age Rating

Seller

Hawaiian Airlines, Inc.

View in App Store

Price Intelligence:

Average for the Travel category The most popular in-app price for the app

Grow your in-app revenue

while we take care of your subscription management.
Mobile SDK by Qonversion.

Learn more

Price Intelligence based on:

213,534

apps aggregated

8,172,290

in-app prices defined

main categories

In-App Purchase Price (Subscription or Non-Recurring)

vs. average for the Travel category, $, by region

Build, analyze, and grow in-app subscriptions

with the most powerful mobile SDK for subscriptions

Explore

User Reviews for Hawaiian Airlines

Buggy, barely useful

Sigh. Just a frustrating app to use, even in its simplest form of basic flight check in.Every time I open it, there a pop up that says “Oops! Something went wrong.” That’s it. Click “ok” and move on to signing in. Once I’m in, great, right? Nope. Click “my trips” and I have to sign in again, however my Touch ID doesn’t work on this part of the app, so I have to copy and paste my password to see my trips. But good after that, right? Nope. How hard can this be? My trips are never saved and accessible in the app, so I’m forced to type in the confirmation number and last name to access my boarding passes. It doesn’t sound like a big deal but it’s certainly annoying and a nuisance to use an app that actually takes more clicks and redirects than just going to the website and logging in. With the app having Touch ID accessibility, I should be able to access all of my profile data with ease. This app makes checking in and getting boarding passes more difficult. In addition, the in flight entertainment feature is pretty sloppy as well. I don’t know how apps are made without responsive pages — if you want to watch something full screen, you’ll just have to deal with it being locked in the upright diameter of your screen as there is no portrait/landscape orientation response. Ugh. Disappointing.

B von D, Dec 27, 2021

Needs work

Honestly this app doesn’t cut it in the modern age. It’s way too glitchy. The last 3 flights I’ve checked in on using the app it can’t load the luggage section and you are forced to do it at the airport. Furthermore, 4 times today I’ve tried toBook a flight using miles, clearly selecting miles in the booking part, and every time it not only displays cash only, but it then asks for all my personal info as if I’m not logged in. This is despite clearly being logged in, seeing my other linked flights and my point balance.The app is janky. Final example: when you book and click traveling with lap infant it tells you to call the reservations line and book (which almost ALWAYS results in higher fares than on app!) but low and behold if you ignore that, book normally and when check in time comes you can add a lap infant in a matter of taps on the app no problem. Why tel guests to call when it is clearly doable and easy in the app? I literally just did this 2 days ago. This misinformation, inconsistency and instability makes this app frustrating. It could be way better.

cmndrpiccolo, Feb 08, 2022

Any functionality of the app redirects you to website

I fly at least once a week on flights that are often only 1 or 2 days out. I used to be able to book flights through the app but now I am redirected to their website. There isn’t an option to auto populate name address KTN member number etc. So when you get redirected to the website to book fares it’s like you’ve never been there before; it is useless, but that’s where everything has to happen now. What’s the point of this App? On a separate note. Hawaiian has been price gouging using their monopoly (for now) in Hawaii. Most fares are $200-$250 for a 26 minute flight between Kauai and Oahu! If you want to kill inter-island tourism and jeopardize people’s ability to commute in Hawaii keep up these fares Hawaiian!!! You are seriously making it hard to afford working inter island. 🙁

Czarchotic, Mar 27, 2019

In-Flight Entertainment Issue with iPhone 11

First of all, over was overall the APP worked great for viewing your trip information and checking in. It was very easy to navigate. The only issue I had was the In-Flight entertainment. I recently purchased the iPhone 11 and when I attempted to access the In-Flight Entertainment menu on board I would get an error that I was Offline. I powered cycled my phone several times with no luck. Thank goodness a flight attendant was already aware of this issue and was able to assist me with troubleshooting. She had to turn the WiFi off and power cycle the phone, turn the WiFi back on, then put it back in airplane mode several times just to access the In-Flight Entertainment menu to watch anything. If I changed movies the APP would freeze up. So I had to redo the power cycle process again. This was very frustrating.

ejlontok, Oct 10, 2019

No Aloha …

I fly Hawaiian a lot as I live in Hawaii and travel frequently to the mainland. Customer service on the phone has diminished considerably. I was told I had to have a Covid test which I know was not true. There was no way for them to assign me a seat, I called three times, it was pretty pathetic. I am a frequent flyer and it saddens me to see the airline I love to fly treat people in a less than desirable manner. The terminal at LAX is now located so far in the new international wing that you have to walk almost 30 minutes just to get to the gate at the very end where there is no food and no coffee & no seat assignments. What is happening with Hawaiian Airlines? I’m so disappointed, I think it’s time to try and start earning miles on another airline. No aloha … J

ferdaj23, May 10, 2022

Best airlines

Regardless of how many KARENS N BILLS there are in this world complaining about every flight etc.. I wanna take this opportunity to tell you all at HA MAHALO’s for all the luv n aloha u give us every flight.. things happpen but the crew to Austin, LA, San Diego have always been to to myself n family n friends.. if everyone jus obeyed the guidelines it would all be smooth.. so things happen, get over it.. u made it safe to your destination.. be humbled u got there.. I hear these people complain all the FREAKN time… stay home or get on a cruise ship.. but stop complaint and enjoy the freedom in the air😂😂😂Hopefully one day I’ll get 1st class all the time for life😃😂🤣😘😘💪🏾💪🏾haahaaaa.. appreciate the Alohazzz n kindness.. keep doing wat u all do.. SHARE DA ALOHA, IT’S FREE TO EVERYONE..🤙🏾🌴

HANDSUUUMMM BUGGAAAA, Feb 14, 2022

Garbage: No Booking/No Entertainment

This app is complete garbage. Not sure who designed it. They took years to be able to even see current status and mileage balance. It’s almost 2020, and you still cannot book flights, cash or award on the app.Also Hawaiian doesn’t have onboard personal entertainment screens onboard domestic flights in ANY class, an extremely cheap move for a national airline. So you are forced to use the app to watch the limited selection of free movies. The app is ridiculously difficult to connect to the onboard Wi-Fi. And DO NOT Pause movies, because you will have to force close the app on iOS devices, then turn off Wi-Fi, connect the app, and then turn on Wi-Fi, just to watch the movie from begin. Absolutely disgusted and beyond unacceptable. Almost every airline in Asia does better than this. Ridiculous.

kevinc1218, Nov 13, 2019

Forced update?!?

Why are you forcing me to update? I need to check in! I’m not on Wi-Fi I cannot update I’ve had the app for four days Mahalo!Angry one star review for dropping support for the app 4 days after I downloaded it. +1 star for Apple Wallet support (passes opened in Wallet adjust screen brightness to maximum while the pass is open. That’s one of Wallet’s biggest features!)+1 star for Touch ID support. However, I’m not sure why the app asks for a confirmation number initially. I never know the number. (my Hawaiian Vacations e-mail has at least 9 different confirmation numbers within a 3 page email.) but if I cancel that, it asks for my login info (which is saved in my iPhone, protected by Touch ID - 40 years and counting I have never forgotten my thumbprint!) Let’s start with login, or add a Touch ID login option on the screen with the confirmation number input box. Hawaiian Airlines passengers:Use Apple Wallet and Touch ID on your iPhones! It makes life so much easier! (If your boarding pass is in Wallet, it is much easier to access. 1) With your iPhone locked, double-press the home button. 2) tap the boarding pass to select it, if you have other passes in your wallet. 3) You will see your boarding pass displayed and notice your screen brightness increase. 4) Pass your iPhone over the scanner at the gate or at TSA and DONE!

MaybeAfterLunch, Jun 07, 2019

Useless app on iPad

The iPad version of this app is absolutely useless. I downloaded the app because I needed to purchase a checked bag. The app, only allows you to check-in on their website, which is pointless because their website doesn’t work. I have tried purchasing a checked bag on their website using my iPhone, iPad and laptop (I’ve even tried different browsers) and their pay now button doesn’t even work. Therefore they don’t allow you to ACTUALLY pay for a checked bag. Oh and the real kicker is if you try to call them, you’ll have a staff tell you they tried and it was successful but they can’t get pass the pay now. Which means it’s not successful because that’s the issue I have. Not only have I tried other people I’m traveling with have also tried and it doesn’t work. Lastly this issue is not because their site is down, because I had the same issue for over a week and clearly they do not care to fix it at all.

ncheung, Dec 12, 2021

Finally figured it out…

I have had my login error out so many times and have had to change my password. Since you can’t use old passwords it’s making it extremely more difficult and exceedingly more frustrating for me to justify even keeping this app. I was told to use another browser which I though was strange since it’s the app giving me problems not the website login. Apparently I’m the only one having this issue but I’m not going to keep changing my password because the app can’t recognize my login even though the website does. *UPDATE* I figured out that unlike most (if not all other) sites I use, this one automatically begins the password login with uppercase. I’m so used to having to “manually change” any letter from lower to upper case that I didn’t realize the app automatically began with upper case and so each time I tried to login (my password begins with a uppercase letter) I selected the shift which in actuality made it lowercase. Been so used to doing it one way as force of habit I didn’t realize it was my error.

ogi1kenobi, Dec 18, 2021

Description

Aloha! Welcome to the Hawaiian Airlines app! Our goal: smooth and worry-free travel experience when you travel with us.

From streamlined booking to faster check-in, paperless boarding passes, and real-time flight notifications, you'll have everything you need for your travel needs, all in the palm of your hand. Flight Booking — Search for flights and book a trip to your favorite destinations right in the app. Sign into your HawaiianMiles account to book in miles and access your saved travelers and payment methods for faster check-out. Enhanced Check-in Experience — Start your day of travel right. Check in up to 24 hours before your flight and your upcoming trip will be ready to view and manage on-the-go. Trip Management — Once you’ve checked in, view, change or upgrade your seat, check that your flight is on time, see the upgrade list and more. Mobile Boarding Pass — Access your boarding pass from the convenience of your phone. No paper printing needed! Boarding pass will automatically update if there's a change and is always accessible in the app, even if you are offline. You can also store it in your Apple Wallet. Real-Time Notifications — Stay informed with up-to-the-minute notifications if your gate or flight time change. Up-to-the-Minute Flight Status — Get the latest flight departure and arrival times, with ability to “watch” flights and get notified if things change. Interactive Airport Maps — Get interactive indoor airport maps with turn-by-turn walking directions to your gate, baggage claim, restaurants and lounges at our busiest airports. Chat with an Agent — Need help? Connect with a Hawaiian Airlines agent quickly and conveniently through the in-app chat and get answers to your questions when you need them. In-Flight Entertainment — If you’re traveling on our A321neo aircraft, use the app to stream movies, TV shows and more from your mobile device. Trip Planning — Need help planning an epic trip to Hawaii? Visit our Island Guide for information about each island’s unique character and recommendations for hikes, beaches, restaurants and more. Standby / Upgrade Waitlist — Know where you are on the Standby or Upgrade list. Rideshare — Quickly hail a ride from the app to or from the airport with rideshare companies Uber and Lyft. Mahalo for downloading our app! We’re always making improvements and adding more features. For more information about the app, including frequently asked questions, please visit www.HawaiianAirlines.com/app.