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User Reviews for Aulani Resort
Terrible Reservation/Account Linking
My family has 10 adults staying in our suite and this application has been nothing but a headache. There is clearly significant work required to have consistency with the reservation system, the front desk system (which just tried for an hour to link our accounts unsuccessfully), and the application. As a data infrastructure engineer, I have to say this application isn’t production ready and required significant work.There is also no way just to pull up a simple map of the property to understand where you are.
App works like it should
I saw a lot of 1 star reviews which lead be to believe the app would be no good. Not sure if the web side has improved since those reviews, buts it works flawlessly for me. Reservation linked without any issue - just used Disney login and linked names from my account to the reservation.
Below Disney Standards
I’m frustrated and simply appalled that Disney has an app of such poor quality. The experience begins with making the reservation at which time you’re advised to download the Aulani app. The Aulani app simply doesn’t function when tying to plan and making reservations. The experience is horrible! We pay a lot to vacation with Aulani and the app should the quality that we’ve grown to love about Disney. It’s been over a year and certainly Disney has the resources to fix these issues. Because the app is so poorly designed, we’re forced to call the concierge to book reservations. To the developers: Get on board with the Disney level of quality!
Worst Disney App ever
This is by far the worst App that Disney has ever put out. My family and I are traveling in the next couple of months. I downloaded the App to start getting a few and set up reservations when we are ready (30 days out). I have now downloaded and had to delete the app 4 times over the past month. It will not load and will not save my excursion reservations. I have given this App more than enough of my time and will not again. I will take my laptop and handle my stays there instead. DON’T WASTE YOUR TIME WITH THIS APP!
Useless App
This is the most useless Disney app I have installed on my phone. Every time I try to login to look at my reservation, this app will not load. It is a continual process of deleting the app and reinstalling it in order for it to work. This is a complete and utter waste of time when I can log onto the Internet and see the same information. Not up to par with Disney’s usual reputation of producing excellent products. I pray my experience at the resort is better than the experience I have had using the app!
Needs work, not as well developed as WDW or DL app
This application needs some severe work it is primarily web based and doesn’t hold much native functionality. My belief is that the technology that Disney utilizes at Alauni isn’t up to par with what Disneyland and Walt Disney World have to offer in regards to magic bands, mobile ordering, and native reservations in the app. I hope Disney reworks the resort adding better quality tech like magic bands for convenience and upgrading the app to have the “Disney luxury” many guests expect like at WDW. It’s not even an app really is a web portal type of system. You can’t even see your dining reservations or excursions in an up next list which I would have hoped for.
Needs work
Is not as user friendly as other Disney location apps. The main improvement I would suggest is including the menus for restaurants in the descriptions for them. I honestly don’t know if the menus are anywhere on the app, as I grew too frustrated to look further and resorted to the internet instead. I have come to expect better from Disney.
Spend Money on Your App. I’m begging you PLEASE
For two days now your app has been unusable. Either because I could log in “account services is temporarily unavailable” or it keeps locking me out when I use Face ID to log in. Then it says I’m locked and I’m stuck in a loop trying to use this horrible app. You ask your clients to pay a lot of money to stay here. And ask them to use this app to help you with scale. If that’s the case then invest decent resources into fixing AND maintaining your app
Needs work
The whole point of using an app like this is to have the convenience of scheduling your trip in advance and being able to utilize it while you’re there. We learned early on that unlike the WDW one that lets you use your app for reservations, this app failed in that regard. We couldn’t sync up any of our dinner meal reservations or excursions. Whatever system Disney uses for their WDW, needs to be utilized for their Aulani guests. If it’s the same, than further developing is needed. I’d like to suggest the magic band system is great and we love how it ties into the app. Works great for your room key, pics, etc.
Not helpful
I’m confused why quests are directed to use this application. It does not provide users with the ability to get information or perform any useful functions.1. I retrieved my DVC reservation on the app but my checkin date was incorrect. The previous week member services had merged two reservations together due to a waitlist that had become available. I waited to add the new reservation after I got an updated email and saw my correct information on the DVC site. However when I added that reservation to this app the dates were incorrect.2. Once you click into your reservation you can add dinning options. Although you can select a restaurant and a date within the 30 day window it shows no times available. I tried this for several days and all time options but always showed as unavailable. I called the hotel directly and was able to make reservations. Is this a bug in the app or a restriction due to covid? If it’s the later then they should remove that feature or tell people to call.3. I submitted a support request from the app. I never got an email or any notification that the request was being reviewed. I was never contacted.I had the same issues as other users about the lack of information and the difficulty navigating and random zooming of the pages. I don’t trust this app to start my checkin process so I will end up at the front desk anyway.
Description
This app provides you with the ability to: -Access your account to manage your Aulani Resort reservation details -Begin the check-in process in advance using our convenient Online Check-In service -Search for fun and interactive activities on the “Daily I’wa” -Find places of interest on our map -Get details about special offers and Character Experiences -View charges and purchases made before and during your stay Note: Before you download this experience, please consider that this app contains: -The option to sign in to an existing Disney account or create a new one. -Notifications for information related to the app and your visit to Aulani Resort, which you may control in your device settings. -Use your location to enable certain features and interactive experiences, provide you with information and offers, and improve guest experience. Terms of Use: http://disneytermsofuse.com Privacy Policy: https://disneyprivacycenter.com “Do Not Sell My Personal Information" Rights: https://privacy.thewaltdisneycompany.com/en/dnsmi
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