Hui Car Share - Car Rentals

Name: Hui Car Share - Car Rentals
Rating: 4.81296 (2331 reviews)

Travel

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Hui Car Share - Car Rentals

Travel

4.8

2.3K ratings

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Servco Mobility Lab LLC

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User Reviews for Hui Car Share - Car Rentals

HUI CAR SHARE IS MAYJAH!!

So tries Hui for my first time last night and must I say it’s MAYJAH (AMAZING)!!!! The convenience, simplicity, and freedom is just something you can’t deny this company. For starters all you need is 3 things; a valid license, a credit or debit card, and a smartphone! I’m positive almost everyone has these three things nowadays. You download the app, connect your card, then send a picture of you holding your ID and BAM it verified me the next day! May I say Hui is also very efficient? I also spoke with customer service and she was amazing! Her name is Julie. It’s a local company just trying to keep everything local from staff to the stations the cars are placed. I may be mumbling on but it was just too much of a fun experience to not talk about it! I definitely know how my family will be getting around when they visit me! Thank you Hui for being around great app, staff, and services you offer!!!! Mahalo!

🍁😷💨, Apr 05, 2019

Best Experience Ever!!!!

This service is EXCELLENT! Very convenient. The customer service staff was SO helpful and talk me through using the app due to my inexperience with apps and things. Best of all I got connected straight to a human on the phone and didn’t have to go thru a robot to get real help. Hehe. The car was great and very smooth and easy to drive. Even the things that comes with the car make it so handy to get around like the gas card AND the multi-phone charger. I would say all in all the drive hui cars are better AND cheaper then renting a car the traditional way, catching the bus, or a cab or even renting a biki bike!!! Definitely going to start using this service regularly!!!! Thanks Hui!!!

D.L.D.A., Feb 16, 2019

Res Issue

I have been trying to reserve a car to use for the past 2 days… I have been approved and verified by the verification team about 2 months now just didn’t need a car until this memorial weekend. You can say I was been prepared as I know the verification process takes a couple days. Well I updated the app as recommended and when I first signed in, it asked for me to upload my drivers license and verify my address again. No problem doing that. Tried to reserve a car which was available and the app tells me I need to Upload my drivers license to my profile to start. Unable to locate my profile page like it was on the old app. Called customer service (5/30) on memorial day (yes I know maybe not open) but someone answered and unfortunately could only forward my problem to another team who would need to handle my problem. No timeline on when someone would get back to me… Fast forward to this morning, still unable to reserve a vehicle with the same problem going on. Called customer support and again was told they would forward my concern to the verification team. Advised that I was already verified and just needed a car for a couple hours today…Nothing I can do but wait for a call back or my problem resolved… Not off to a good start with Hui, and I really wanted this to work.

Kekoa120, May 31, 2022

So easy

This is the easiest way to borrow a car. I simply love it. I left one star out for these reasons:Gas card- I just cant get it to work, I've tried to use it, went to different gas stations, different pumps, to make it work without success. If this process can be simplified, id add in that last star. Also in the app, i dont understand why it doesnt just launch into the hawaiian islands, its like zoomed so far out to see the whole world. Its cumbersome. The search functions are a little time consuming but i think with a little improvements, it can be a delight. Things i love: I can pick any car i want, set the pickup time, walk up to the car, unlock it, and im on my way. The cars are in great condition and comfortable. Their support team is quick to respond if you have any issues at all. Its just so easy and convenient. I have been telling people about it and i cant stop! You have to share a good thing right?

Mstianib, Jun 19, 2020

Terrible experience, don’t use this service

The first car we chose was located in a residential apartment building. I was told I could go straight to the garage and get the car, but that didn’t happen. The apartment building had major security, and they denied me access to the car saying “only building residents could use it”. When I called HUI they again told me to just to the garage but wouldn’t listen to me when I said I literally couldn’t get to it. The lady basically told me I was wrong. So I wasted a $10 Uber ride to the place to be denied, and had to get another car at another location which was another $10 Uber. And when I emailed them telling them my bad experience, (waste of time and my money), I got NO RESPONSE. So a $65 car turned into $85 because they don’t have their stuff set up correctly, and then had them had the audacity to straight up ignore me. Never again

Nigliazzoprincesstaco, Feb 16, 2021

For Waikiki Tourists Only

Coming from the mainland, I was excited to use the Getaround app to make my way around the island until I get a car. When I got here however, I was enlightened that Getaround does not exist in Hawaii. So, I went on the search for another carshare app, little did I know that it would be so hard to find one. Hui is advertised as an app that is similar to Getaround, but here’s where it’s not. Getaround has cars on almost every other block when you’re on the mainland. This Hui service is limited only to the Honolulu/ Waikiki area of the island, and therefore is basically useless to the many local people who do not live in that area, or tourists that are staying anywhere else in the island. I was all signed up and ready to book a car when I realized you can only pick one up in that area of the Island. The purpose of me renting a vehicle was for me to get from the windward side to Honolulu. Would not recommend this app unless you are living/ vacationing downtown.

Nikki7di, Sep 11, 2019

HUI? Yes, please!!!

Where do I even begin to sing HUI’s praises? From the get go, HUI has maintained 5 stars in my book. I had been visiting my new grandson in Kapi’olani Medical Center. A couple days before his discharge (yay!) I considered renting a car to run errands and do some shopping. This is when I ran into Kimberly, the awesome car share coordinator who was manning an informational table. After hearing all the perks this service had to offer, I rented one of the vehicles for two hours. Well, ya know how things can get on O’ahu, and I kept calling support to add a few minutes, an hour, and ultimately ended up renting the vehicle at the 24 hour day rate. The support was incredible!In addition to all the perks I remember being told about, a major plus was not having to pay for parking at the hospital. I went in and out many times, and this saved me a bunch of money.*Side note: I fell in love with the car and will look into getting one for my teen drivers. :)

paresatribe, Jul 22, 2018

Great rental option

I used Hui for 5 days and it worked perfectly every time. The gas card is easy to use and I had no problems filling the car up at Hele, though you can go to any gas station except for Costco and Sam's Club. There are bad reviews of the app not working to unlock the car and I was nervous about this since you need to have cell service to connect to car. However, I went all over Oahu (Kualoa ranch, Makapuu lighthouse hike, Koko head, Eternity beach, pupukea beach, PCC, Dole, Haleiwa, North shore beaches, etc.) and was able to unlock/lock the car (I have verizon). I like that you can cancel on short notice in case your plans change and it's also one of the cheapest options since you don't have to pay for parking. Hui and Turo are the best rental car options and I would definitely use Hui again

S.S Kim, Sep 18, 2021

Superb customer service and support

I had multiple issues with the app, gas card and late fee charge due to not ending my reservation on the app. Called app support team and left a message, immediately they texted me a response and check if my app was updated, which it was. Updated it, issue resolved. For the gas card, I couldn’t immediately locate the one in the vehicle, so I used my cc and sent an email with a copy of the receipt, I received an response immediately with a refund credit to my cc. For the late charge, I thought it would automatically end on the reserved end time, apparently not, so I was charged a steep late fee. Called customer service and they applied a credit to my current rental. Overall, easy to use and great customer service. Cars are conveniently placed all around Honolulu. Would highly recommend.

Shaggyzdog, Aug 14, 2021

Horrible experience

I would give them 0 stars if I could. We were unable to get into the car because the app failed to work and unlock the car for us. The app is incredibly buggy and barely works. We called customer service around 10 times and were only able to get someone on the line once. That conversation was entirely unhelpful. The rep clearly had no idea how to solve the issue and we were told a tech person would call us back to help. We waited by the car for two hours. No call came. During this time, we came across two other groups who were unable to get their app to work, unable to get into their car, and unable to get in touch with support. Ultimately we gave up and left to make new plans for the day that didn't require a car. We had to reschedule other tours that we had planned for the day because Hui completely let us down.

yoyobh, Jul 16, 2021

Description

Instantly rent a car by the hour or day with the Hui Car Share app. In the Hawaiian language, “Hui” means club or community. You, as a part of our community, will have access to Hawaii's largest network of shared vehicles, including 170 cars, trucks and SUVs at 65 locations across Oahu.

Find us in neighborhoods like Waikiki, Ala Moana, Kakaako, Manoa, Downtown Honolulu and Kaimuki. How Hui Works: RESERVE - Open the Hui app and select the location, date and time for your reservation. Then, view available vehicles near you. DRIVE - During an active reservation, your smartphone becomes your digital key to unlock and lock the vehicle. Push to start and off you go! RETURN - Park your vehicle in its reserved spot at the station location where you picked it up. Lock the vehicle and end your reservation. Your account will automatically be billed for the time you booked. We offer a wide range of vehicles to fit your budget and lifestyle. • Toyota Corolla • Toyota Prius and Prius Prime • Toyota Tacoma • Toyota RAV4 • Lexus NX 300 • Lexus UX 200 Why Drive Hui? NO COMMITMENT - There’s no cost to sign up or required monthly commitment. All you need is a valid driver’s license and a reasonable driving record to join. NO HIDDEN OR ADDED FEES - You pay one price. Gas, insurance, and cleaning are included in the cost of your reservation. SKIP THE WAIT - Unlock, lock, and start your vehicle all through your smartphone. No lines to wait in, no keys to pick up. FLEXIBLE BOOKINGS - Book by the hour (errands made easy) or day (hello, beach adventure!), now or in the future. Vehicles are available 24/7 for pick-up and return. ENJOY QUALITY AND COMFORT - Choose from clean and safe Toyota and Lexus vehicles. ENJOY PEACE OF MIND - We offer stellar, local customer support and 24/7 roadside assistance.