CLEAR - Travel & Experiences

Name: CLEAR - Travel & Experiences
Rating: 4.72128 (450624 reviews)

Travel

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CLEAR - Travel & Experiences

Travel

4.7

450.6K ratings

Age Rating

Seller

Alclear, LLC

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User Reviews for CLEAR - Travel & Experiences

Saves me a lot of time and keeps things clean

I don’t fly very frequently, but when I do, I love using Clear. Recently got it for my wife as well and it’s just $50 to add a family member. We are always a bit late on getting to the airport, maybe not even late, but we like to be confident we make the gate on time. It really saved me a good chunk of rebooking money as we were late to the gate originally and the security lane was just out of control due to limited number of workers at the domestic erminal at SFO. I quickly added my wife to my Clear account (4 min) and we made it to the gate in 3 more minutes using Clear. That day we saved at least $300 on rebooking fees and it gave us a peace of mind.I like the mobile app and now I know when to leave home if I’m using Clear. They have a home to gate ETA feature, really helpful in planning on when to drive to the airport. I won’t lie, that sense of a VIP status going through Clear, makes me feel good and important on top of saved time. Plus all the agents are super nice.

AlexReferee, Sep 20, 2020

App doesn’t work, horrible customer service

A concert I recently attended required proof of covid vaccination status. Attendees could bring their actual cards or could use the Clear digital vaccine card. I downloaded the app on 10/4, 8 days before the concert and tried to create my digital vaccine card. It didn’t work at all. The process failed after all my information was entered. I contacted customer service via text (the only option they give you) and didn’t hear back for an entire day. When I finally got the return text on 10/5 I was at work and couldn’t answer right then. I was told to delete and reinstall the app, which I did, to no avail. I contacted them again but could not get through to someone until 10/16, THIRTEEN days after my initial inquiry. In the mean time. I would get texts asking for my name, email and birthdate, which I provided, but then I was asked for this information again and again. I also had to keep explaining what the problem was, but they kept ghosting me. The customer service was AWFUL. Like literally the worst I have ever experienced! When I finally did get through to someone, just today on 10/16, I tried all the things asked if me and the answer was just “huh, it doesn’t work”. So this app doesn’t work at all and the customer service is abysmal.

Barbarian Queen, Oct 16, 2021

App Does Not Work

I am confident that every part of the process of this app has not worked for me all in the span of one day. It wouldn’t recognize my face, my account, my vaccination card, and now won’t even let me add a minor at all. It just says “oops” and crashes repeatedly. Customer service is about as well-advised as your TV provider’s. They love to ask “did you try turning on and off your wifi?” And “did you try uninstalling the app?” But never bother actually looking into the problems with the app. This has clearly been a problem for the last year based on other reviews and it’s honestly embarrassing that none of these glitches have been fixed yet. Especially when you are charging $179 a year, you would think you could at least log into the app. Somehow every other app in the universe has no problems with this… To recap, don’t download the app. It’s garbage and Clear clearly has no intentions of fixing it — just taking your money and running. Surprised major events even use this service with the glitches. Really says something that they all have to have secondary lines for when the app crashes…

Cw-23, Apr 28, 2022

Not Worth It...Yet!

It’s a great concept, and if you live in a large metropolitan area (i.e.: Miami, Atlanta, NYC, L.A.), I’m sure it’s convenient & enjoyable to use. However, I live in Asheville, NC (Asheville has nearly a population of 100,000 people). I was not informed until after I’d scanned my driver’s license and had my face scanned by my phone twice that I had to complete my verification by going to the nearest Clear station. Fine I thought, not a big deal. Where’s the nearest station? At first I thought it was Charlotte, NC. I’m sorry but I have no intention of driving 2 - 2 & 1/2 hours out of my way to verify my ID through a “up & coming” app. Then I found out that there’s not even a station in Charlotte yet. This was the same situation I had when GrubHub, Uber Eats, Post Mates, and Doordash first started, and it took a couple to a few years for each of them to become available and prominent.My advice? Wait a couple years at least. If you live in a more rural area - which 75-80% of the country does - it’s not worth downloading just yet, but it will be - eventually!

DayGlo_StarKade, Feb 03, 2020

Would be nice if it worked/ Multiple attempts to set up have failed

Update: I have again attempted to set up an account with the new updates, but still have no success. Extremely frustrating that even the newest update has not fixed whatever issues the app has been having. I’ve spoken with others that are upset with the set up as well, they too have tried multiple times to set up an account, but to no success either. It has to do with the picture of the face portion. After my initial review I received an email to “Please, please, please” contact them. I contacted them but have heard nothing back. Really upsetting. I might just be selling my single game tickets to the highest bidder and tailgating during games. Unfortunate. Also, the amount of tracking the app does is absolutely horrendous. Why does it need to know all of that info for me to watch a game…from a third party that I didn’t pay for the PSL/tickets? Do better Clear. Original post: I am PSL season ticket holder to the Raiders. We have to use this system to verify you have the vaccine. Problem is, registration doesn’t work because it won’t capture a your face to verify it against a passport or ID photo. Too bad. Now I have to go through a separate line and verify my hard copy vaccine paper. Terrible system. Which there was not a monopoly on one system, and they would allow for multiple ones. Maybe another one would actually work. If I could rate zero I would.

DSDFM88, Sep 08, 2021

Absolutely useless app! Can’t create Travel Pass

I’m an member with a paid membership. $179/year and can’t use basic functions of the app that are provided with free memberships. Every time I try to create a Health Pass or upload my vaccine card, I get a message saying “There is an existing membership associated with this email address, but it’s missing information we need to create a Health Pass. Please contact customer support for assistance.” I contacted customer support, and multiple times they responded by text hours or days later, waited two minutes, then ended the chat. I’d have to go through the entire process again. Finally got someone on the line, and their solution? Set up an entirely new account using another email address. They said they’re aware of the problem with paid memberships not being able to create a health pass and are “working to resolve the issue”. It’s been months and still having the same problem. No timeline as to when this problem will be corrected. The app is completely useless, especially if you’re an existing customer with paid membership. Horrible customer service and horribly inept IT department. I thought for $180 there’d be at least some level of customer support. It’s nonexistent.

jessi727, Sep 08, 2021

Absolute garbage

Didn’t sync correctly with my online health record. Support said to contact my dr. Contacted my dr, tried again. Support said they would investigate the error. Heard nothing for a day, contacted support again. THEN they said their app doesn’t work with the Cleveland Clinic’s online system. Ok well why was I able to select it in the app and why did no one tell me this in the past several days I’ve been dealing with this problem? When I asked that, they asked for a screenshot of *their own app* saying I could sync with the clinic. So I sent that and they never responded. I messaged them screenshots and PDFs of my vaccination record that I see in the Clinic’s online system, they did not repair the error or update my file, which is absurd since I had to enter the info for logging into MyChart. They could go into MyChart themselves and see it but instead they just give me the runaround. The system also says you can use a PCR test w/in the last 72 hours, but beware- it take 72 hours to get a PCR result. This app was a total waste of time and did not clear me even though I am vaccinated AND I got a PCR test 48 hours before my event.

Moosebouse, Oct 13, 2021

Useless and redundant

This is a review for the free membership “Clear pass”. I Downloaded clear pass to have my vaccine card digitized on my phone for travel and venue access. Any time I attempted to use it, the checker preferred to see my vax card or a photo of my vax card. I find this service useless. Additionally, every time you want to pull up your clear digital vac card, it wants to do a face capture. No thanks. So much easier to just show a pic of vaccine card! I’m attempting to cancel service and delete my account, however Clear does not give me the option to delete my biometric data that was captured to fully cancel and close my account. Apparently there is no way to actually cancel your account, because even after doing so, you can just log right back in anyway. I want my data deleted from Clear’s servers - I do not wish for my biometric data to be retained. I have the right to be forgotten, as does my data. I will delete my one star review if Clear deletes all my data. Until then, I don’t recommend anyone download this app, as all its free functions are redundant.

n0nam321, Sep 27, 2021

No upload option

There needs to be a way to upload a photo or PDF of vaccine cards. It’s ridiculous to expect that everyone has their original card on hand at all times. Yesterday, I was visiting a location that required Clear App proof of vaccine. I have a copy of my vaccine card saved on my phone that has worked as proof for both the military and for the hospital that employees me, and tried to upload the attachment to the Clear App, which was not an option. I reached out to customer service for Clear, and the assistant stated that “uploading a saved file of COVID vaccine cards is not possible through the app for safety reasons. Vaccine proof can only be scanned from the original physical document.” It is logistically unsound to expect that everyone has access to their physical cards at all times. What happens if there is a house fire? A lost wallet? Forgotten card at home? The military and the medical community both accept the PDF and photo files I have on my phone for hospital employment to work with immune compromised patients… it’s ludicrous that the Clear App customer service assistant says that this same option is not considered “safe” for entry into restaurants and public places!

shelleymarie, Jan 11, 2022

Horrible App With Log In consistency

So I have a damaged iPhone that I planned to upgrade later this year. Basically, my camera on my iPhone is broken. So I can’t scan, upload, or take photos that are required to make a covid health pass on my phone. I understand that. So I decided to just create a health pass and log in account on my iPad Pro and then I assumed that the log in credentials would transfer once I log into my account on my iPhone. (So I don’t have to carry a giant iPad Pro everywhere I go that require the Clear app health credentials). Everything worked smoothly and I created an account with all my vaccine creds on my iPad Pro. But once I log into my Clear account on my iPhone. None of the credentials transfer over at all! Zero uniformity! You would think the log in credentials would be enough to have access to my vaccine info from the iPad. Every app that saves your data can be accessed on any device once you create a log in! Not this one! And now I have to get a new phone or carry a giant iPad Pro since my phone camera is busted! Fix this issue! It doesn’t take a genius to create app log in uniformity, fellas!

Sirieife, Sep 15, 2021

Description

Meet CLEAR, an identity company that powers safer, easier entry through airport security and arenas across the country. With identity verification technology that confirms you are you, CLEAR unlocks a world of joyful experiences by removing friction from your everyday life. Think of this app as CLEAR in your pocket: Take control of airport travel and get to your gate on time—every time—with Home-to-Gate.

Easily find CLEAR locations to skip long lines and get into your favorite games and events faster. Plus, build your verified CLEAR identity, which keeps your personal records, like immunizations and other data from the Apple Health App, in one secure place. No matter the journey or the destination, CLEAR keeps you moving. Your Privacy is Our Priority: Using CLEAR is completely opt-in: we keep your data secure and protect your privacy. Transparency and security are at the center of everything we do—that means keeping you in control of your own personal information. You will know when CLEAR is asking for your information, what information we’re asking for, and how it will be used. Have a question or feedback about the CLEAR app? Send us a note at [email protected]. Follow @CLEAR on Twitter and Instagram for exciting updates, news, and more.