Alaska Airlines

Name: Alaska Airlines
Rating: 4.86707 (606083 reviews)

Travel

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Alaska Airlines

Travel

4.9

606.1K ratings

Age Rating

Seller

Alaska Airlines, Inc.

View in App Store

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User Reviews for Alaska Airlines

Alaska Not What It Used To Be

I have traveled on Alaska twice this year. The planes are old and worn out. Customer service is wonderful but the poor representatives can only deal with the info they have been given as ALASKA does not get them out into the planes so they can see what is really happening. The wait is hours to speak to customer service but they do call back within the time given which has been as much as 10 hours. Alaska does little to make one comfortable on a flight. No screens in the seat back so you have to figure out how to use your phone to enjoy a movie and hope you have that feature. The carts do not start by until at least 45 minutes to an hour into the flight. The over heads are small and always full. The alcohol is low quality (had to send back drinks as the mix was not worth the calories), on the website so many items are inaccurate or are not available especially no info on food - even on flights of several hours, (info on food in first class is especially lacking). Due to so many comfort items over looked by Alaska and their cost cutting in maintenance dating back to the jack screw fiasco that killed over hundred passengers, trusting this airline is still impossible. Other airlines are never perfect but at least they are more comfortable, websites easier to navigate, contain more info, and customer service is more accurate. If you can try another carrier you will probably enjoy it more.

AKwoman2591, Apr 13, 2022

Great App Not Great For Booking

This is my 2nd favorite airline app. Booking a flight is easy and I can get to information which is nice. United,Singapore, Southwest, JetBlue and others are about the same but I find the interface better. I will say though the best in the market is Delta. I am sure tons of people have tons to say about Delta but it’s true. The one thing these apps can add is calendar views and better ability to look up awards with partner airlines. I also don’t like the coloration but I am being nit picky. Also if you track airline fare codes etc. Alaska isn’t quite and up front about it as other airlines. If you credit Alaska mileage it’s no big deal but if you credit other airlines it can be a bit annoying. Again minor things but it keeps it from 5 stars as to me on the Delta app I can easily get that information. Some other things like checkout can use help and saving to a wallet can be easier but these are very minor and things most people probably don’t care about.

Dorian Gray Reduex, Jul 01, 2018

Barronth88

It is always fast and easy to book a flight and pick your seat. I love using apps that are easy to use as you go step your step to get the job done and this app is super easy to use and if you are a 1st time user of the app. Within 24 hours of your flight Alaska Airlines will send you a notification that you can check in and if there’s empty seats still you can change your seat from the original seat choice you made at the time you booked the flight. Alaska Airlines will also give you the opportunity to check your bags if you have to check one in if you have an over size bag or have more then one that is your free carry on. You can pay for extra baggage fees when you check in online or using the Alaska Airlines app or wait and pay at the airport Incase you end up with more baggage or you ended up not needing a extra bag. After you get checked in the app will ask if you want to add the boarding pass to your Wallet if you use an iPhone.

Dune Rider Terry, Jan 13, 2018

Incredible!

Our guest from Japan didn’t realize that Canada has new visa requirements. Counter agent Courtney in Fairbanks was very patient and helpful as she hurriedly applied online for her ETA Visa but it was too late for her scheduled flight. A call to reservations and Dave in Boise got permission from a supervisor to transfer her supposedly non- transferable ticket to a flight two hours later and Dave put a note into her record. We waited at the airport for over two hours for the visa approval. Once she had received it another call to reservations and Kim in Phoenix quickly got her on the flight that was closing out as we spoke and the change amounted to less than $15!!! Courtney again hustled to get her bag checked in and her onto the flight. She made it onto the next departing flight and at minimal cost thanks to knowledgeable and helpful agents who really did everything possible. Thank you Alaska Air for being understanding, flexible and generous. You have again reaffirmed to me that you deserve all the awards you receive for EXCELLENT customer service! Proud to be a Alaska Air MVP!!

Flowerpotts, Mar 26, 2019

Best Airline App on the planet!

As a seasoned traveler with over a million miles flown on the major domestic & international airlines, and as a veteran s/w tech entrepreneur, I haven’t had any ‘great’ experiences with airlines’ online apps to date... until today. Since early 2019 & throughout the pandemic this year, I have flown (safely) on a dozen+ flights with Alaska Air. And I have used the Alaska Air web-based & smartphone-based apps, as well as worked with your customer service teams by phone & via chat over the last 18+ months. I’ve keenly observed the iterative improvement process of your apps with consistent upgrades & added useful U/I ‘user interface’ enhancements. My online experience today was, frankly, flawless. I booked a business flight to Mexico with the smartphone app. My experience with the app was efficient, rapid, & completed with no hang-ups or ‘dropped session’ or ‘system reboot’ glitches. In fact, the booking of the round trip flight, start-to-finish, was just a couple of minutes... literally like two minutes. As I said, flawless. Kudos to your IT App Dev team. Thanks for your efforts in creating a great customer experience! And keep working toward making the Alaska Air online experience even better. It is so great to see that your company-wide focus on great customer service is paying off. Ya know... the sky’s the limit! JY-Burlingame, CA

JY - Burlingame,CA, Oct 30, 2020

Flying with an 18 month old…

I want to start off by saying, flying right now is stressful. Add on a very active 18 month old, our flights were that much more to worry about. I would like to give a huge thankful to everyone we encountered during our trip. I was flying with a 18 month old, a 6 year old and my husband, who was on standby for one flight. The moment we checked in, everyone was so helpful. From quickly getting our luggage checked to making sure my family was all on the flights together, we had the most amazing customer service. As we boarded each plane, the flight attendants cracked jokes seeing the stress in my face. The one that stood out the most to me was when I flew home alone with my youngest. As I was standing up to get off the plane, she grabbed my bags and said she’d help me off since my baby was asleep. After such a long day of travel, I’ve never been so thankful. I know in these times, people can be so frustrated and grumpy but I had the exact opposite experience with pretty much everyone I encountered and I’m so thankful.

MLumper, Mar 04, 2022

Really disappointing accountability. I’m out $800.

I live in Alaska, always fly Alaska and even have their Bank of America card. It’s the only way I can see my family and travel to do the sport I love. So when I traveled with my inflatable paddle board and it came back to me with stab marks in it and completely unuseable, I had no doubt that Alaska Airlines would take the appropriate accountability - not like the other airlines you’re seeing wrecking poor peoples wheelchairs. Please note that this paddleboard is extremely durable - I’ve not had any issue with it in normal outdoor circumstances: rocks, sticks, docks, dogs, etc.Well unfortunately Alaska did not live up to expectations and have failed me. After asking for my ruined board to be replaced I was told that my stuff getting literally stabbed is normal wear and tear and that it was probably the belt. So don’t fly with anything you don’t want stabbed by Alaska’s apparently very spiky belts. Dogs, kids, subsistence food, just a few of the things I think people probably don’t want stabbed. Not that I have many options in leaving the state, but I am rethinking where my loyalty lies since this company isn’t taking care of me in return.

MSmith9999, Jul 17, 2021

Adjusting the prices as you are boking. Shame Alaska. Canceling credit card after I take this trip

Well. I have a lot of miles, decided to book 3 flights separately to make the best use of my miles. Anyway, as I was about to purchase 3rd flight, after entering all the info and click purchase- it says - at this prices it is unavailable. What? Refreshed- the prices is twoce more. Why show and allow the castomer to proceed woth false price. Also have their CC, not happy, will cancel after i book my last trip. It cost 75$ annual fee for the card, in return you have 1 free ticket ( you have to fly too) the ticket amount cant be applied toward more expensive ticket. The max you can get is 99$ reduction, so if your ticket is 120, sorry!!!! It is not realy free. Anyway. Called them and told them that I am not a happy customer and blah blah- they gave a credit of $100 if I soend X amount of money. Conclusion: better have cash back card then miles card- to much pain:((( also- they bought Virgin A- took away all the fun and some destinations got reduced:((( one thing that is positive: they were never late, very rare. So .... after all dont like it.

Music TS, Feb 04, 2021

Updates are making things worse

I am very frustrated with the app right now. I can only reserve food through the app and have called multiple times to see how to reserve food for an extra child that is travelling with us without an Alaska airlines account. They say that It can only be done through the app and as long is that child reservation is linked with mine or with another one of our travellers we can order him food. This is not the case! If you’re going to force us to order food prior to our flights you have to make it easier. These are minor children and do not have a credit card and this one you particular doesn’t have an ak mileage plan. I need to be able to order for my kids on my reservation when they are linked to me! Allow us to buy multiple meals and make this easy. I have spent over an hour talking to Alaska Airlines to some very nice associates but even they are frustrated and said this is been happening a lot.Kris Johnson

Sirkj, Nov 19, 2020

Extremely inconvenient

I have 4 complaints about this App. 1. Why don’t you save the search information? Every other app for every other airline saves your previous search so you do not have to re-enter what city you’re flying into and what city you’re flying out of every single time.2. Why do I have to log into an app in order to purchase a plane ticket when I am obviously already logged in? This makes no sense and is an extra step that makes using your app a pain in the neck. None of the other airline applications make you do this this should be an easy fix3. How can you possibly not Store my address which is already saved in The app under my profile? And not only that but your app does not use suggested or stored names and addresses like every other app does. So I literally have to hand type out my name and address every time I want to make a purchase!?4. This goes along with the previous issue but how in the world do you not store my Alaskan Mileage Plan credit card information in the Alaskan app that I am logged into!?! twice by the way!!!I have been a member for quite some time and really enjoy flying on Alaskan flights but using your app to book flights is bar far the biggest pain in the neck I’ve dealt. I am also a credit card member at Delta, and mileage program member at United, American and Southwest, and every single one of those apps does all 4 of the things I just mentioned.

skylo21, Feb 06, 2020

Description

Travel light at each stage of your journey with our companion mobile app. Explore options, book trips, check in, and move hassle-free through airports. Find all the flight information that matters to you, as you need it.

Features of our travel app: • Book a flight using your percentage off code. You can use your miles too! • Make sure to sign into your account; for easy access to all of your upcoming trips, view your balance, track your miles towards elite status, add credit cards and billing address • Pre-order your Fruit & Cheese plate in Main Cabin and First Class (there's other goodies to choose from too) • Add your Mileage Plan or TSA precheck numbers to your flight. How? Tap on your name on your flight or during check-in • Never miss an important push notifications with Message center. Where you can find messages about flight delays, gate changes, and more • Cancel your flight easily by tapping the 3 dots on the trip list • Purchase a seat upgrade using Apple Pay (before check-in only) • Check-in up to 24 hours before your flight • Add your boarding pass, Mileage Plan and Lounge card to Apple Wallet for easy access • Share your boarding pass, and flight details with family and friends • Keep an eye on First Class and Standby wait lists • Change to an earlier or later flight starting at 24 hours before your flight • Add flight details to your iPhone’s calendar • Track flights taken by friends and family • Look up schedules You can find additional information about the Alaska Air travel app by visiting alaskaair.com/mobile. Thanks for sending us feedback at [email protected]. We are listening, and welcome your suggestions.