Google Authenticator
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User Reviews for Google Authenticator
Risky Choice for 2FA
Using an authenticator app for 2FA is seen as a top choice for securing access to sensitive accounts over other methods. However, when the app stops loading, and instead crashes on open, you can easily lose access to these accounts if you’re relying on the app for 2FA and you don’t have backup methods configured (or physically accessible to you in the moment). This app is quite terrible in terms of its support and user experience. It did work, at one point, and now it doesn’t which means that I can never rely on it again. I’ve been slowing shifting to the Microsoft Authenticator app which has a superior user experience and feature set, is substantially more reliable, and works. I would not use this app if I were you.
After 2 years…
After two years using Authenticator I am very disappointed in the lack of communication in the lack of support and basic usage steps. I have lost over 8 accounts, imagine being hassled to set up two factor authentication every time you log in only to lose your accounts if you ever upgrade phones. Not once or anywhere on the app does it say that you will need both phones present to transfer the codes. I run a business through Facebook which generates over 500k in revenue a year. Imagine losing an account with that much value. Luckily I have things in place to keep up advertising. That being said I will be contacting my lawyer and looking into what options are available to me maybe even look into class actions as I see many others are having the same issue
Do not use this app!
If you are in a situation where you are forced to use this app, be sure to keep backup codes so that you can access whatever applications you need to access in the event you lose your connection with Google authenticator. Because of a recent Facebook debacle and not knowing that it was necessary to save recovery codes with Google authenticator, I am now unable to access a 10+ year old Facebook account that includes some business connections. Facebook‘s issues are on them however, since I have a long-standing Google account, I don’t understand how I am unable to recover the connection with my Facebook account to allow me to get back in again. Is google authenticator completely unaffiliated with Google? Very disappointing and in 2021, I can’t believe things are this difficult for the average every day user.
DESERVES 0 STARS
Do not get this app!! I’m sure there are other apps that can safely store your information. I got my phone smashed and haven’t been able to retrieve anything, I thought everything saved to my iCloud but nothing was backed up. I had the screenshots from this app but due to have my phone smashed, I obviously can’t see them. I was never sent an email (as they should confirming this service) and have 0 trace of what I used to create this account. You’d think it’d work with a google account but no, it’s like I never had it. I’ve been unable to reach my passwords to accounts I’ve had for years and I have read every site possible with no solution. Google has no contact number to reach when you need help and if they do they just send you to the most unhelpful links. It’s a really unpleasant experience I urge you to not get this app.
No Cloud Backup
There are many reviews complaining that deleting the app, migrating to a new device, etc… lost access to their 2-factor auth codes. This is exactly what you want from a security perspective! That is precisely why I rated this app with 5 stars. Very few 2-factor apps do not backup to the cloud and this is one of them. No question that cloud backup is extremely convenient but there is often a trade-off between convenience and security and this is a great example of that. This app is for those who choose a bit of extra security (codes only stored on the device) over the convenience of having their codes stored both on the device and in the cloud.
I Lost Everything
I lost access to my google account I’ve had my entire life after I got a new phone number and had to get a new iCloud account. I didn’t even get a new phone so there’s no “new phone” to get the codes from. In turn I lost access to my google photos account that had over 18,000 photos backed up to it. I lost all of my daughters newborn photos, my wedding photos and countless other memories I will never be able to retrieve. Unless you’re some sort of high level security person you don’t need this app, DO NOT get it. It’s too easy to lose everything. I don’t even remember why I got it because I didn’t need the extra security. I just thought it was a neat feature I guess. Biggest mistake of my life. I’ve also lost access to ALL of my apps and accounts as well. I had to make all new social media accounts and I still can’t get logged back into some apps because I have a new phone number as well. So I’m logged out of my bank app and pharmacy app as well. I’m sick to my stomach. Please just don’t get this app unless you absolutely NEED the extra security. I would give ANYTHING to be able to retrieve the memories and photos I have lost forever.
Do NOT use this app - use any other alternative
The reason I simple: since there is no way to back up your accounts: if the app doesn't start, crashes, or worse, you have NO way to get your accounts back. This is basically what happened to me. First, after upgrading to iOS 15, I noticed that all my accounts got duplicated for no reason. Then, I tried to remove each duplicate, and at some point the app crashed and all my account got erased in the process!!! Thankfully, I had tested - a few months ago - the account transfer feature, to see if I could transfer to my iPad,l. So I had a "backup" of sorts on my iPad and wasn't locked out of my accounts. But if I had not done that, everything would have been lost and I would be locked out of everything!!!
App Deleted ALL My Accounts - STAY AWAY
This app displayed duplicates for all my accounts. Naturally, I deleted all the duplicates. A few days later I was prompted with the “get started” screen, and to my horror ALL of my accounts were deleted(including crypto wallets and other extremely important things). As it turns out, I am not the only one affected. Simply search “Google Authenticator Duplicates iOS 15” online. I am currently locked out of ALOT of money and several productivity accounts at work and might be completely out of luck. I expected much better from Google and this has only hastened my separation from their products and services. This is inexcusable. Typically I am lenient, but when a product exists to secure your online accounts, it shouldn’t effectively lock you out of them. This is outrageous and it blows my mind that QA did not catch this.
Terrible mfa application. The absolute worst.
Use any other MFA app, but this one. It does not save your information. If you change phones or migrate phone platforms, you are completely screwed unless you remove mfa from all your apps before you uninstall the Google Authenticator app. And if you lose your phone, you are just screwed with no recourse. If you use the Microsoft Authenticator, at least it will remember your information while you are on the same phone platform. But Google? Nope. Don’t even bother to ask for help because all you will receive is arrogant script kiddies belittling you for something you didn’t even know you were supposed to do. I’ll be uninstalling many Google apps in the coming month. I can definitely do without you at least Microsoft has support for the products they make. Imagine if GM made you ask other car owners how to use the windshield wipers, or how to change a tire. Google’s arrogance is amazing. I’ll make use of capitalism and find a better mouse trap.
Essential App, But No Cloud Backup
This is one of the most essential apps on my phone. I don’t know why I trust Google with my 2FA codes (I don’t really) but this is a very useful and important app. It is pretty basic as far as apps go, but it works for the intended purpose.They just added the ability to transfer 2FA codes when upgrading to a new phone. They released this feature less than a month after the second wave of new iPhones came out… so less than a month ago I did the transfer manually, turning 2FA off and back on for my new phone across a dozen services. Some were easy to transfer, others were the opposite. It took over an hour. Their timing with this feature is awful, but at least it’s here now I suppose.
Description
Google Authenticator works with 2-Step Verification for your Google Account to provide an additional layer of security when signing in. With 2-Step Verification, signing into your account will require both your password and a verification code you can generate with this app. Once configured, you can get verification codes without the need for a network or cellular connection.
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