I have been ordering photos from this company for over a year now. All of the photos came out good. I loved the photos i had ordered from this company untill recently. The last batch of photos i had ordered were awful. I ordered 163 pictures and they had all turned out blurry and the colors were completely off. I had ordered a few pictures before and reordered them in this last batch because i needed more copies. The last ones sent looked nothing like the original photos or from the previous batch( which came out fine). So I contacted customer service hopeing they could resend my pictures. They emailed me back with a list of reasons to why the pictures came out bad. They had also said they have something set into place to stop this from happening and it is up to the customer to check for red flags before they order so this doesnt happen. Basically blaming me for how they came out. I had told them i ordered some of the same photos from them previously and asked if they could reprint all of the photos for me. They proceeded to email me back with a 5 dollar refund for pictures i paid 20 dollars for saying they could not reprint them because they would turn out the same. They couldnt even offer me a full refund for their mistake. Stick to shutterfly!!!! This company is a joke!!!

Large photos come in paper envelopes and sometimes are bent and damaged and when this happens customer service is not dependable because they give you a hard time and ask for alot for evidence to prove your case and its just ridiculous considering the value of the photos are low. But if you only order 4x6 photos AND get the manufactured photo box for the extra fee then its okay because the photos will be safe inside the photo box. I just wouldn’t recommend this printing app for photos larger than 4x6………………………………………………………………………………………………………. UPDATE: When i wrote the top review it was because I ordered a large photo and they sent it in a paper envelope and it was bent up and ruined so i contacted customer service for a replacement And As for this order, i asked for the replacement to be sent in a cardboard photo mailer to insure no banding and they sent my replacement the exact same way! Seriously get your photos somewhere else unless your getting 4x6’s then I recommend ordering the extra photo box so your photos come safely. Honestly This company is unprofessional and doesn’t do any kind of quality check before shipping. I contacted customer service on this issue a second time and i didnt even get a response i only got a refund. If you feel like your printing company should CARE about your memories than I recommend you go to CVS and print your photos yourself because no one else really cares.

I had seen the commercial on TV several times, which is how I learned of FreePrints. I couldn’t believe a company would offer so many free prints & all I had to pay for was shipping. I finally went to their website to see what this was all about. Sure enough, 85 prints per month, free. So I went ahead and tried this out, with just a few pictures I had already on my phone. I also ordered double prints, so I could give my Mom copies, if they were good enough to share. For a low low price & shipping, under $10, I received my pictures. I was really impressed with the light cardboard envelope they came in. The pictures came out so good. I am on a limited income, so I can’t afford much, but each month now I want to order more of my digital saved pictures. I also ordered the free magnet pictures they offered with my 2nd order. Oh My Gosh!!! They are great also. Now I want to re-do the pictures on my fridge. I also want to get the free tile picture that is offered each month. I’m a picture person, my family is displayed on most of my walls. Try this, you won’t be disappointed.

I got this app in hopes of printing a bunch of pictures I had stored on my phone memory. I ordered my pictures, and paid extra money to get RUSH SERVICE, which said it would take 2-5 days. This was perfect timing because I was hoping to make a collage for my mother's birthday. We reached the 5th day TWO days ago and when I tried to report that my pictures hasn't arrived yet, I was told I had to wait two days more to even be ABLE to report the pictures as "late". So, I went in to the app today to say I still haven't gotten the pictures and suddenly the arrival date had magically changed from the 26th to the 28th. So that means that since I haven't gotten my pictures today yet, I will still have to wait ANOTHER TWO days to try and say that they are late. I literally paid extra money for this "rush service". I could've saved that extra money and just left it under standard shipping and it wouldn't have been a problem. But it's that fact that I paid extra money for a service that this company didn't go through with that is causing me to be so angry. I would STRONGLY advice you to find an alternative way to print your pictures because this company does not care one bit about the money that you spend as long as they are getting it.

I’ve been using FreePrints for a few years. I don’t always take advantage of the free 85 prints a month, but I should. When I have, the quality is great and I’ve also had larger prints made to be framed. I also use the PhotoBooks app and recently made a book of our beloved family dog after he passed away. It will be a nice way to remember our little dog, Sam. I just recently used the PhotoTiles app and those turned out great too. For people who are concerned about a phone photo not turning out well, the app will give you a warning saying the resolution is not good and the photo may turn out blurry. I have skipped a few pictures to turn into photos. I should just try and print the photo anyway to see how it turns out. I get 85 a month, why not? Customer service is great too. When an order took longer to arrive than expected, they were right on it. It wasn’t the company’s fault. It was an issue between my local UPS and USPS as to when the shipment was transferred and delivered. My order arrived safe & sound after a few extra days. Give this app and the company a try. You’ll be pleasantly surprised!

I tap one star as it is the only way I can review; otherwise, I would give a ZERO for customer service, photo quality and satisfaction. I ordered 4– 5x7 photos of me with my children who I rarely get to see since they live in different states. It was the ONLY photo taken of us together at my mother’s funeral 2 weeks ago. When I received my photos, one of them had a large orange spot at least the size of a quarter. I asked for replacement of the damaged photo to no avail. Begrudgingly, I had to go back and forth with Amanda H who refunded the total cost of the 5x7’s and told me to reorder the photos! Why? I have been a customer for 6 years and FreePrints cannot send me 1 replacement photo at their cost due to their mistake! These photos were to be framed and sent to my children as a remembrance of my mother’s funeral day. I am totally incensed by Amanda H who thinks she needs to school me on how customer service is only online, and I might add behind the anonymity of someone who obviously has jerked me around with her insensitive responses, arrogant attitude and was probably laughing in her chair as she incrementally increased my frustration over 1 photo, yet very important to me. Beware—your customer loyalty or their mishaps mean nothing to them! Good luck trying to receive fair treatment when they make a mistake.

Great prints, no problem with photos themselves, everything was right. The shipping on the other hand is lacking. Every package arrived after the date estimated, and sometimes several days later. I paid extra for expedited shipping and was happy when I got the updates and it said “arrives on this date” however, none of the photos actually arrived on “the date” I understand shipping isn’t a 100% accurate science, but since I was waiting on the pictures for a project that had to be done by a certain day, I got very nervous when my photos didn’t come on time especially when I paid extra. Now, luckily I gave myself some time so I was able to get my project done in time, but if the site tells you that the prints should be there on a certain day, it should arrive. I would have rather been told it would arrive a couple days later and been surprised they arrived early, a small buffer is never a bad thing. I also didn’t get a tracking number on all my packages, so i couldn’t even track where they were, and be able to see when I might get them. I will still order from this company, and recommend it to people, but I will not trust the ship dates and always give myself at least a week buffer.

I have ordered from free prints a half a dozen times and have been somewhat happy. Previously my images have come back decent - not super sharp - but decent. The last order I received all of my pictures came back blurry. All. of. Them. I have actually printed a few of the same exact pictures through Shutterfly and wanted extras to sent to my mom so I ordered the extras through FreePrints. The Shutterfly order was perfectly clear - FreePrints was horribly blurry. When I contacted them they sent a list to me of how to avoid blurry pictures; good lighting, sharp focus, large enough images, etc. blaming the image quality on me and not offering a refund or reprint. I am a professional photographer shooting with a professional camera. I know how to avoid blurry pictures. This was not on my end. I will no longer use FreePrints.**Update** I received a follow up email from the company. They still did not take the responsibility for the poor quality stating that the photos I uploaded came from iOS photo stream from ICloud (which I don’t who use). They DID, however, provide a “one time refund” for the full amount - which is much appreciated. So, I changed my review from 1 to 2 stars.

Awesome awesome awesome!!! Due to Covid my trips to town and how long I stay in town have been seriously reduced, so printing my pictures wasn’t happening.☹️Then I heard about FreePrints and from what I was told (all positive) decided to give it a try. I am very particular about my pictures and I have had difficulty trying to submit photos to a different online store in the past...mostly due to a less than user friendly site☹️ BUT I easily and successfully submitted a large number of pictures to print to your site in the comfort of my own home! I received my precious photo order in my mailbox two days prior to the expected delivery date. My photos were securely packaged and my order was completely filled!!!! I am a customer of yours from now on! I will continue to use your service each month for all my photos printing even after Covid restrictions are over in my area. I wish I had known about you months ago. Singing your praises to all my friends that print photos. Thank you so much!!! 😀

I have ordered from free prints before and had a good experience. They came with no fuss, and the prints were good quality. My most recent experience has put me off from Free Prints all together. I decided to order a couple prints for a Christmas present for my friend, so I placed my order December 1st. The app said the prints would arrive December 11th. December 11th came, and no prints. I checked with the app in the section that said “I didn’t receive my order” and the app advised me to wait until December 16th. December 16th came, still no prints. I clicked on the Didnt receive my order again and the app said they would reprint them free of charge and they would come by December 23rd. December 23rd comes, still no prints. I check the app, and it says to wait until the weekend. The weekend comes, no prints. I check the app again and it said to wait until Saturday(January 2nd). It is now Sunday(January 3rd) and the prints are still not here. On the app, there is a disclaimer saying that orders may take longer because of the holiday season, but going from 6-9 business days to arrive to A MONTH and no prints is unrealistic. I am extremely disappointed with my experience. Do not order from them.