Frame.io

Name: Frame.io
Rating: 3.52049 (244 reviews)

Photo & Video

View in App Store

Frame.io

Photo & Video

3.5

244 ratings

Age Rating

Seller

Frame.io, Inc.

View in App Store

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User Reviews for Frame.io

Needs changes

Great service but the iPad app frustratingly lacks basic features such as-Ability to sort files in a view (by name, date, modified, size… etc)-Ability to use keyboard shortcuts (JKL for reverse, stop, and forward as well as space bar for pause and tab to start a comment)-Ability to “zoom in” on the time line so that you can better see the comments (this is really a problem when making lots of notes on a video that’s an hour or two long)-Ability to hide comments or make ToDo items as comments-Ability to download the footage into the iPad

Andy-Rue, Jun 24, 2022

Keep getting logged out, nightmare to log back in

It was nice to know I could review notes sent to me via this app, but it was a nightmare to log into it. I spent the better part of two days going back and forth with tech support to figure why I kept getting a “something went wrong” message each time I attempted to log in via the app. They couldn’t figure it out either.I turned off any and all privacy settings on my phone, I reset it, I deleted then reinstalled the app multiple times. Miraculously, it finally allowed me to log in, only to log me out a few days later, followed by the same message “something went wrong” when trying to log back in. It’s not worth this much trouble when I can log in without a hitch on any computer.I’ve deleted the app. I hope this issue is resolved in the future.

Hackman119, Aug 12, 2022

Mobile app performs poorly.

My team loves this app for sharing video, however most video I shoot is on my mobile device. The desktop version seems fine but when I upload from mobile even on WiFi there are many problems. First, it takes 5-10 minutes to upload a 3 second video. When uploading b roll of short clips this takes forever. You can also only upload about 3 videos at a time. Meaning I can’t upload a lot of videos set my phone aside and watch them upload. It’s a time consuming process of uploading a few at a time, not being able to use my phone then uploading more. Also half the time this even becomes an issue because I get all types of errors. It will have uploaded then the file will be broken. More recently, yesterday, 16 files uploaded just as a white background. The convenience of the tool is out weighed by numerous bugs, having to constantly watch over each upload, and then having about 40% of the uploads fail. I have tried this on a iPhone X and IPhone 8 Plus and have had the same experience on and off WiFi. When I 1st got the program I had this issue, emailed the frame team to find a solution but never got one. Considering looking for other programs or just going back to google drive. Anyone else having this issue and have some fixes or alternatives to try?

JohnTF123, Jan 31, 2020

Need Support

Endless sign-in loop when attempting to access from app or desktop. I get an “Unauthorized. Please sign in to access this content” message when launching the app. I have uninstalled multiple times. Same issue each time. When attempting to access from a computer, I’m told I need to confirm my email address. When I click the link to confirm my email, I get placed back into the same, endless sign-in loop. I have received time-sensitive screeners from a studio that I cannot access in any way.

Lucas.scott, Apr 10, 2020

Double tap!

Double tap is game changing! Insane that you can customize by Frame, seconds, or minutes. Y’all thought of everything 🥳

Marshcan, Sep 30, 2020

Musicology

Besides T Lopez, our host, Frame io Is the best thing that ever happened to our show. We have been using Frame io to connect all producers and editors working on our tv show. Having several segments to the show it was difficult to transfer content, make notes and send info back and forth until we found this system. As a producer I greatly appreciate the ability to view and make comments from my mobile device. Five Stars and much love to the guys who created this 🤘🤘

martineznick, Oct 21, 2017

Invaluable service

If you make video content that needs client approval and don’t think this is worth it, you need to raise your rates. This is an absolutely incredible and invaluable service that makes client communication easy, seamless, and TRACKABLE!!! Just sign up. You won’t regret it.

PhotoJoseph, Jun 17, 2020

Great idea, but app needs work.

1. No dedicated iPad app. Not all of us work from iPhones.2. Can’t comment in landscape mode and can’t see comments either. It’s annoying to have to constantly rotate your device to comment and then go back. 3. Doesn’t do a great job of supporting Bluetooth keyboard input. When using a Bluetooth keyboard on an iPad running the latest iOS and the current app version the “bar” that is above the keyboard disappears and you have to turn off the Bluetooth to get it back, which means after every comment you have to turn off the keyboard to see the “send” button. Pretty annoying.4. App support is not 24-7 which isn’t great if you’re on a deadline and something goes wrong with the site or app. Especially for a paid service. 5. It’s sometimes a pain to get a members email confirmed, I’ve had an instance or two of people trying to confirm their emails and getting error messages back, which can be frustrating.Overall I love this idea and how it could work (if the app always worked as well as it should) but think it needs a dedicated iPad app that works better with Bluetooth keyboards and Apple Pencil as well.

phreakwenci, Aug 09, 2019

Constantly Buffering

The app never catches up on buffering. I can be on LTE, 5G, WiFi with Fiber, and it just never buffers. The video I’m reviewing will always end up stopping, getting choppy, or skipping, and it’s hard to know if that’s a buffer issue within frame, or something wrong with the video I’m reviewing.

Ryedrum, Jun 18, 2022

The perfect app for producers

Login is instant with Face ID and the interface is simple and smooth. Being able to watch and make notes on the fly is essential to our workflow. Plus, you get this cool photo of the CEO every time they update!

Shaun29, Apr 12, 2019

Description

Frame.io allows you to upload all your source media, assets, and work-in-progress clips and cuts into private workspaces where you can invite your team and clients to collaborate—from anywhere in the world. We replace the hodgepodge of Dropbox for file sharing, Vimeo for video review, and email for communication, but that's just a start. Now, Frame.io goes everywhere with you.

We built Frame.io (https://frame.io/) because… * Managing 100 private Vimeo passwords sucks. * Your clients’ cryptic feedback of “that thing around 12 seconds” never makes sense. * Sifting through your email to find that download link from that person for that file from last week? You have way better things to do! * It’s 10pm and you don’t know if your edit was approved—or even viewed. * It’s 11pm and now you have to export and compress your edit into 25 different formats. * FTPs. We know what all that feels like and we had to stop the madness. That’s why we built Frame.io (http://frame.io/) with the right tools to save video pros time and money. Things like… * Time-based comments and video annotations so you can draw directly on video frames to accurately communicate your feedback. * Video transcoding in the cloud so you can upload any video format and never worry about playback compatibility. It just works. * Version control so you can see what your project looked like one version ago or 100 versions ago. * Comment Replay that loops a 4-second range around any comment so you get a sense of what it means in context. * TouchScrub so that all you do is slide your finger over a thumbnail to preview. * Face ID for added security. But what’s best is that it’s simple to use and designed to present your work beautifully.